Room type

Luxury Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Family-friendly Playa del Carmen hotel in Avenida Constituyentes with restaurant

Location

This family-friendly Playa del Carmen hotel is located in the business district, within a 10-minute walk of Quinta Alegria, Mamitas Beach Club, and Nuestra Senora del Carmen Catholic Church. Central Square and Pier Navega are also within 10 minutes.

Hotel Features

A restaurant, an outdoor pool, and a poolside bar are available at this hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, coffee/tea in the lobby, and concierge services.

Room Amenities

All 33 individually decorated rooms feature free WiFi and minibars. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include balconies and rainfall showerheads.

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Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. A poolside bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle. This family-friendly hotel also offers an outdoor pool, a rooftop terrace, and tour/ticket assistance.

Hacienda Paradise Boutique Hotel has designated areas for smoking.

  • Number of buildings/towers - 1
  • 24-hour front desk
  • Airport transportation (surcharge)
  • Total number of rooms - 33
  • Multilingual staff
  • Concierge services
  • Free WiFi
  • Beach/pool umbrellas
  • Area shuttle (surcharge)
  • Express check-in
  • Luggage storage
  • Number of floors - 2
  • ATM/banking
  • Restaurant
  • Breakfast available (surcharge)
  • Coffee/tea in lobby
  • Television in lobby
  • Tours/ticket assistance
  • Designated smoking areas
  • Rooftop terrace
  • Poolside bar
  • Garden
  • Outdoor pool
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Family Friendly Amenities

  • Family Hotel
  • Outdoor pool
  • Free Wi-Fi
  • Cribs/infant beds (complimentary)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Balcony
  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Climate control
  • Phone
  • Minibar
  • Free bottled water
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room massage available
  • Shower only
  • Rainfall showerhead
  • Desk
  • Blackout drapes/curtains
  • Cable TV service
  • Free WiFi
  • In-room safe (laptop compatible)
  • Down comforter
  • Iron/ironing board (on request)
  • Flat-panel TV
  • HDTV
  • Individually furnished
  • Individually decorated
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Where to Eat

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.

Nuestra Casa - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.

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Spa Services

  • Body scrubs
  • Massages

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time ends at midnight

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

Pets

Pets allowed, Only dogs and cats are allowed, Maximum number of pets per room 1, Pet maximum weight in kg is 10, Pet maximum weight in lb is 20

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No elevators

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: MXN 200 per pet (varies based on length of stay) plus MXN 200 one-time cleaning fee
  • Pet deposit: MXN 200 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

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