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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Property Amenities
2012 Featured in Forbes as one of teh 10 Coolest All Inclusive Resorts! Rated Five Diamonds 2011 and 2012 by AAA and member of Leading Hotels of the World, the luxurious Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. Hugging the pristine white sand shore of Playa del Carmen, Mexico, the resort is the pinnacle of all - inclusive vacation luxury. Elegant suite accommodations, gourmet culinary tour dining experience, a world-class renowned deluxe spa, personalized butler concierge services, and a cutting edge convention center make Grand Velas Riviera Maya an ideal choice for leisure travelers, families and couples and its located just 15 minutes away from downtown Playa del Carmen and 35 minutes from Cancun ‘s Airport.This beautiful Caribbean Resort is divided into 3 luxurious sections:The Zen Grand Section, is located ¾ of a mile from the beach, in the natural tropical environment of the Mayan Jungle. This family-friendly section features 206 handsomely furnished suites, each over 1000 square feet with interior Jacuzzi, all with terraces and views of the nature and water ponds, and some eve offering plunge pools. This section will enjoy the proximity to the convention center, and all guests enjoy the Zen section pool surrounded by lush vegetation. To access the beach and the Ambassador and Grand Class sections, the resort offers 2-3 minute vip shuttle at any time of day or night.The Ambassador Section is the next area of the resort that includes 197 luxuries Ambassador Ocean View and Ocean Front suites, with more than a 1000 sq. ft., each one with terraces, sitting areas, and some with private plunge pool. These suites are conveniently arranged around the main infinity pool. Kids Club available on property for Zen Grand and Ambassador Sections, it welcomes chidlren from 5 to 12 years old only. The exclusive Grand Class Section is designed for optimum privacy and relaxation and features 89 ultra-luxury Ocean Front Suites with more than 1300 sq. ft. Guests enjoy private terraces with plunge pools and incredible ocean views, space for in-room massage tables, and interior Jacuzzis are part of the amenities. Teenagers from 12 to 16 years old are accepted in this section if sharing the suite with their parents.
Room Amenities
Rooms
Recent winner of the 2011 top Double Gold Medal Award for interior design in the Fourth International Forum of Women in Architecture and Interior Design; Grand Velas Riviera Maya All Inclusive offers 491 exclusive suites. Suites open to balconies. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels, DVD players, and pay movies. Wired and wireless high-speed Internet access is available for a surcharge; speakerphones, CD players, and iPod docking stations are also provided. Coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with handheld showerheads, jetted tubs, double sinks, and bathrobes. Separate sitting areas, minibars, and in-room safes (accommodate laptops) are also included. Hypo-allergenic bedding and wake-up calls can be requested. Cribs (infant beds) and extra beds are also available. A nightly turndown service and housekeeping are provided.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
Embark on a culinary journey - Savor fare from all over the world without leaving the comfort od the resort. Five gourmet dining venues on par with the world´s finest restaurants feature the cuisines of Mexico, Asia, France, Italy and Spain, complemented by custom table settings, fine wines and inspired menus. Three additional all-day restaurants, five bars and three open-air snack bars complete the culinary offerings at Grand Velas providing variety and choice in dining. 24-hour suite service is available. **** Chaká restaurant- Seasonal
Recreation
A private beach and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a steam room, and a fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.
Spa
World Class SPA- Inspired by the jungle and water pools of the Yucatan Peninsula, the Grand Velas SPA is unparalleled in both its settings and quality of offerings. The extensive menu of spa services is based on indulgent traditional and indigenous treatments, designed to relax, restore, and renew. The lavish, new Gran Velas SPA is destined to be acclaimed as among the premier spas in the world.
Awards and Affiliations
A Green / Sustainable Property - First Party Certified
This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Green Key Eco-Rating Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.
Promotions
Grand Velas Special—Summer
Book a stay in a "Grand Velas Special" rate category for travel May 1 - December 19, 2012, and receive the following:
Grand Velas Special—Golf
Book a stay in a "Grand Velas Special Golf" rate plan for travel through December 19, 2012, and receive the following:
Grand Velas Special—Golf 2013—Book Early and Save
Book a stay in a "Grand Velas Special Golf" rate plan now – November 20, 2012 for travel January 2 - April 30, 2013, and receive the following:
Grand Velas Special–Winter 2013–Early Booking Bonus
Book a stay in a "Grand Velas Special" rate category now – November 20, 2012 for travel January 2 - April 30, 2013, and receive 10% off all purchases at resort boutique. Must book a "Grand Velas Special" rate category to qualify. Discount does not apply to boutique Spa. This offer is not applicable to group bookings. Other restrictions may apply.
Showing 1 - 10 results (of 71) · See more Grand Velas Riviera Maya - All Inclusive reviews
out of 71 reviews
“Beautiful, comfortable, relaxing”
This is a beautiful resort, with extremely comfortable rooms-think Four Seasons. All the staff were very pleasant and helpful. The food was really good, sometimes the buffet was a little cold. A la carte dining at the Mexican restaurant Frieda was excellent, the Japanese and Italian restaurants were O.K. to good, but not great. Adults only Autour restaurant was very good. We were here over March break and stayed at "Master's Suites". If you are staying here, be aware that it is about 1km from the beach. There is, however, a shuttle which you never have to wait for. We would have liked to walk, but at current, there isn't a sidewalk, or path. Even though the hotel was at full capacity, it was very quiet and relaxing. Plenty of chairs around beach and pool and great waiter service everywhere!
“Beyond expectations”
This resort surpassed all ourexpectations. Highly detailed oriented management an a design with a perfectly proffesional and friendly staff. Food was the best i've had in a long time.
“A step above the rest...”
Great resort, very very attentive staff. Very good food, no your typical bland food. Most of the restaurants have specials you won't find elsewhere. The reputation of the spa is well deserved. Look forward to returning soon.
“Best resort EVER! Can't wait to go back!”
This place was amazing! Flowers/plants, hotel grounds, decor, attention to detail, everything was beautiful! Pool was huge! Rooms were clean. Had a ceiling fan above bed, which was very nice. Stocked fridge with wine, beer, candy, snacks and a great bottle of tequila. We went mid August when it wasn't as busy (low season) and the service was impeccable! Waited on hand and foot and treated like royalty. Staff was super friendly. The restaurant Freida was excellent. Shopping in Playa del Carmen was a 15 minute cab ride away with tons of shops and places to eat. Felt very safe. I did not do any spa treatments, but it looked awesome and I heard that it is one of the best. (Will have to save that for next time) I would definitely go back and even take my toddler with us next time. Very kid friendly. Great place to relax and get away from the daily grind. There is no nightlife, clubs or partying here. You get what you pay for and even though this is a little more than some of the other resorts it is totally worth it. We have been to Cancun and Playa several times and to a different resort each time and this was the best by a landslide! Can't say enough wonderful things about this place or staff. You will not be disappointed!
“Very Impressed, would go back in a minute, wish I could”
We have been to several of the resorts in Mexico, Mayan Riviera, Mazatlan, Puerto Vallarta, Accapulco , Cancun and we were most impressed with this one, wow what beauty and elegance and homeliness and comfort. Would go back in a minute and will highly reccommend this to any traveller we know asking where to go.
“Best Resort in the Riviera Maya!”
My new husband and I traveled to the Grand Velas for our honeymoon from October 4, 2010 through October 10, 2010. We had the most amazing experience! We booked the Grand Class section, seeing as it was a special occasion for us. The room was very spacious, and we loved the bathroom, complete with a HUGE shower and jacuzzi for 2. There's also a walk-in closet, full of amenities like bathrobes, sandals, bug spray and a woven beach bag that we used every day. The resort itself is immaculate. The pools are pristine, and HUGE! We found the master pool on our second day and absolutely loved it. It's a whole other experience swimming around a pool in the lush jungle, rather than on the beach. The pool service was amazing - we never had to lay out our own towel, and they brought ice water and plenty of cocktails all day long. The service was probably our favorite part of staying at the Grand Velas. We were always greeted by name, everyone always says "buenos dias" or "buenas noches" to you, and the dining service was 5 star all the way. The next best part of Grand Velas has to be the food. This was our first all-inclusive experience, and we were SHOCKED at how gourmet the choices were. The drinks were fabulous as well - everything is top shelf. We drank Don Julio margaritas, Grey Goose martinis etc everyday.
“Better than expected!!”
a great place. i had great expectations based on other reviews but this resort exceeded our expectations. the room size, amenities, service and food were all outstanding and i have stayed at many high end hotels. the pool is by far the most beautiful pools i have ever seen. when we visited, it was their low season and apparently there were only 20% full. there were many waitstaff around so service was impeccable. we stayed at the "master" section which is a 2min shuttle ride from the beachfront properties. this was a peaceful, serene place to stay and i would recommend it over the beachfront only since it was so serene. we never waited more than 2 min for a shuttle to take to the beach. i HIGHLY recommend this resort for a peaceful place to relax and get away. it has no night life so keep this in mind if you are looking for that kind of vacation.
“Would go back in a minute if they fixed the beach chair problem”
Absolutely loved the Grand Velas. Was very impressed that they had welcome letter in room that said not to reserve beach chairs - that attendants would seat you upon arrival - attendants accepted tips and reserved them all the time for people - so staying in the jungle area and arriving later at the beach - like 9:30 am - meant too late because all chairs reserved. Strongly suggest people actually reserve beach chairs or pool chairs night before with some sort of system to avoid this problem - it was the ONLY thing I have to criticize about hotel - otherwise perfect.
“LOVED Grand Velas.”
The staff at the hotel were wonderful and could not do enough for us. The hotel is stunning, spotless and just wonderful. The beach and pool chairs were so comfortable with great cushions and the hotel staff put rolled towels on them as neck pillows when you sat down. And then brough a coller of bottled water and offered any other drinks we could want. The pools are huge and just beautiful. The adults only pool was quiet and oh so warm. And of course, there were pool bars at both pools. The restaurants were fantastic. We especially loved Lucca and Piaf. I would not recommend Cocina de Autor. Too fancy for us. We tried the tasting menu and just did not love it. But the service there was excellent (as it was at every restaurant) so if that's your type of food experience, you would enjoy it. We really had a fantstic experience at the Grand Velas and are planning to go back soon!
“Best All Inclusive in Playa Del Carmen”
Excellent hotel. Would recommend to anyone traveling to Playa Del Carmen. Service was exceptional! Food was incredible! Room service was like eating in the restaurants. Always hot and fresh. Anything you needed it was handled immediately.
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Showing 1 - 10 results (of 71) · See more Grand Velas Riviera Maya - All Inclusive reviews
The preferred airport for Grand Velas Riviera Maya - All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 43.4 km / 27 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
