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GUEST REVIEWS
Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Property Amenities
Grand Riviera Princess All Suites Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Riviera Princess All Suites Resort & Spa All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.
Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. An Internet point is located on site and high-speed wireless Internet access is available for a surcharge. This all-inclusive resort also offers a children's club, a children's pool, and outdoor tennis courts. Guests can use the outdoor pool, recreational facilities, and business facilities at a partner hotel. Complimentary parking is available on site.
Grand Riviera Princess All Suites Resort & Spa All Inclusive has designated areas for smoking.
Room Amenities
Rooms
Grand Riviera Princess All Suites Resort & Spa All Inclusive offers 672 air-conditioned accommodations with minibars and safes. Balconies open to beach, garden, or pool views. Accommodations offer separate sitting areas. Beds feature down blankets. Flat-panel televisions come with satellite channels.
Bathrooms include showers, makeup/shaving mirrors, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and direct-dial phones with voice mail. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include wake-up calls.
All-Inclusive Details
This resort is all-inclusive. This means that onsite food and beverages are included in the room price. Guests do not have to pay extra for onsite activities such as tennis. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
Kids' club
Entertainment
Not included
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
A complimentary breakfast is served each morning in the restaurant between 7 AM and 10:30 AM.
Verde - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant serves dinner and has a bar. Reservations are required.
Vaqueria - This theme restaurant serves dinner only. Reservations are required.
Mamma Mia - This theme restaurant serves dinner and has a bar. Reservations are required.
Fondue - This theme restaurant serves dinner only. Reservations are required.
24-hour room service is available.
Recreation
Outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a steam room, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa
The onsite spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Visitors of this courtyard view spa can round out their time of relaxation with a trip to the boutique.
Showing 1 - 10 results (of 192) · See more Grand Riviera Princess All Suites Resort & Spa All Inclusive reviews
out of 192 reviews
“Emerveiller par le site”
La beauté du site est hors de l'ordinaire. La végétation est un plaisir à regarder. Beaucoup de monde, mais le site est vaste. La plage est superbe , beaucoup d'espace et de chaises. Attention aux petits cailloux pour entrer dans l'eau, environ deux pieds de largeur. La mer est générallement belle dépendant où on entre, mais c'est ok. La bouffe, je recommande les restaurant sMiso, (3 sections dans le restaurant :oriental, sushi, et tépéniaki), Resto italien, ok aussi, le francais (Vasqueria) bon choix aussi. Ce qui est fantatique, c'est que tous les restaurants y compris les buffets, sont à l'air climatisé et fermé. A la plage, il y a un genre de grill avec hamburger et hot dog, qui devrait etre repensé pas fameux. Nous avons aimé les spectacles de soirée. Résumé, l'hotel 10/10, la bouffe 7/10, la mer 7/10
“Awesome Resort!”
Stayed 6 days in mid June and had a wonderful time! Swim up room was amazing though wish the people who paid extra for the swim-up rooms could use them beyond the pools 7 pm closing time. Check in was a breeze, no safe theft, clean gorgeous hotel! Highly recommend it. Very spread out so be prepared for lots of walking between the pool, main lobby building and beach. Beach was actually too far to walk to in my opinion. Food was good though more meat choices needed to be on the dinner buffets. I'm not a seafood person. Would definitely return in a heartbeat !
“Enjoy lots”
We were in Princess in Sept 2011 really liked the resort .Staff is so helpful and nice .Love the buffet lots of items in the menu.Will go back again for sure .
“Highly Recommended”
The Grand Riviera is an awesome place to stay. The rooms are luxuriuos and modern. The pool terrace rooms, particularly in the new developed side are worth the extra money. The 7 restaurants and buffet are awesome too. Food is good, service is good, drinks are good. They offer quality alcohol, Bacardi, Captain Morgan, Jose Cuervo - no cheap stuff with the drinks. This place is not in the heart of Playa del Carmen, they offer a free shuttle to take you to town. But this place is definately worth it, so much to do. No down time. Would highly recommend it!
“Visit the princess resort and you will be satisfied!”
We absolutely loved this place, We were on the riviera princess side and had the time of our lives! The food is great, the drinks are great , the pool is a ton of fun all day and the nightly shows are amazing! the baby blue ocean and white sandy beach are simply fabulous and the service of the resort staff is unmatched. I strongly recommend the princess resort to anyone looking for all inclusive's in the cancun area.
“Excellent service!”
This hotel was excellent! The service was wonderful, staff very helpful and property very well maintained! The only complaint: we were not told my husband needed long pants for the a la carte restaurants until we got there. Nonetheless, we had a very nice time. The property is immaculate! You will get top notch service if you tip well (as with any resort in Mexico). I would recommend paying for the platinum status, especially if you do not care to be in a building where a bunch of partying is going on and there are tons of children. We upgraded and absolutely loved the location of the platinum buildings (all the way on the beach). Speaking of the distance, it IS NOT a bad walk...at all. I think it may have taken us 10 minutes from our building to the lobby. Overall, one of the nicest hotels we have visited. Note: take the shuttle into Playa Del Carmen and get a massage for around $30...cheaper than the hotel!
“Great value for your money”
We stayed for a week with a party of 4 adults at a deluxe junior suite with pool access. Great value, hotel is amazing, clean. Highly recommend the rooms with pull access, worth every penny (just keep in mind that no children are allowed in those rooms). The only negative experience we had during our weeklong stay was the photographer had a bit of an attitude (not sure if he is affiliated with the hotel or not, though he has a shop there) and the quality of the japanese speciality restaurant was not impressive (I guess shouldn't expect great japanese while in mexico). Other than that, everything was great - not crowded at all, plenty of lounge chairs, clean pools, etc. Highly recommend.
“We are going back for our 10 year anniversary!”
The resort is beautiful and the staff is extremely friendly! Our only issue was that we were under the impression that the Expedia package that we bought included transportation to and from the hotel. When we arrived in Cancun is when we found out it didn't, so we had to pay extra for that.
“Amazing!!! Can't wait to go back”
Really nice Hotel, everyone friendly, nice restaurants, Great variety of food, Nice shows, I really enjoyed staying here, you can pick either the relaxing pool of the fun one where they have games, music, the rooms clean. I made a really good choice picking this hotel
“Will definitely go back to this resort”
The grounds were neatly manicured and breathtaking! The resort was huge and very clean. The staff were extremely accomodating and friendly all the time. The only negative is that all the restaurants were not opened due to so few guests being there during that particular time.
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Showing 1 - 10 results (of 192) · See more Grand Riviera Princess All Suites Resort & Spa All Inclusive reviews
The preferred airport for Grand Riviera Princess All Suites Resort & Spa All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 44.1 km / 27.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
