Title: Grand Palladium Colonial Resort & Spa All Inclusive - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Palladium Colonial Resort & Spa All Inclusive All-inclusive property with 4 restaurants and 5 outdoor pools ![5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/b3af352d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/66c55538.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Beach bar](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/81485435.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, sauna, hot tub, steam room, Turkish bath](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/d7c7f23d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/050684e7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located on a private beach near Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive offers an unforgettable tropical getaway. Savor Mexican cuisine at La Adelita or unwind with a deep-tissue massage and hydrotherapy at the spa. With 6 outdoor pools, a children's pool with waterslide, Pilates classes and fitness classes to keep you active. 8.2 Very good ## Popular amenities - - - - Hot tub - Bar - All-inclusive ## Room options ### Check availability for these dates Tonight [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 25 of 25 rooms ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/8d0ef48d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 398 sq ft - Sleeps 1 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/c8465963.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 1 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/61b30260.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Luxury - 624 sq ft - Sleeps 1 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/8b6ce69b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 398 sq ft - Sleeps 4 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/cc1229f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 2 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/bf3c81e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Luxury - 624 sq ft - Sleeps 2 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/747a1fac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 398 sq ft - Sleeps 3 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/134c646e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 3 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/b3559c99.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 4 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/364fa394.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 398 sq ft - Sleeps 3 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/e5843dc3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 3 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/06274025.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 4 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/946da0c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 398 sq ft - Sleeps 4 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/438a9212.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Garden View 7.4 Good 40 reviews ### Highlights Furnished balcony Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains 2 bedrooms Down duvet Ceiling fan - 397 sq ft - Sleeps 3 - 1 King Bed OR 2 Twin Beds ![32-inch flat-screen TV with cable channels, TV, pay movies](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/e0f9ecda.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Garden View 7.0 Good 6 reviews ### Highlights Furnished balcony Private hot tub Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Sofa bed Down duvet - 452 sq ft - Sleeps 4 - 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ![Romance Villa Suite Poolside](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/cb3e1d6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romance Villa Suite Poolside ### Highlights Furnished balcony Private hot tub Air conditioning Flat-screen TV 2 bedrooms Blackout drapes/curtains Ceiling fan Down duvet - 629 sq ft - Sleeps 2 - 1 King Bed ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/684c85bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single use Garden View 9.8 Exceptional 7 reviews ### Highlights Furnished balcony Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains 2 bedrooms Down duvet Ceiling fan - 397 sq ft - Sleeps 1 - 2 Double Beds OR 1 King Bed ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/438a9212.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Garden View 10.0 Exceptional 4 reviews ### Highlights Furnished balcony Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains 2 bedrooms Down duvet Ceiling fan - 397 sq ft - Sleeps 3 - 1 King Bed OR 2 Double Beds ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/51f73ef0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Poolside 8.6 Excellent 10 reviews ### Highlights Furnished balcony Private hot tub Air conditioning Free cribs/infant beds Flat-screen TV 2 bedrooms Down duvet Blackout drapes/curtains - 452 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/be007722.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Connecting Suite ### Highlights Furnished balcony Air conditioning Free cribs/infant beds Flat-screen TV Ceiling fan 2 bedrooms Blackout drapes/curtains Down duvet - 904 sq ft - 2 bedrooms - Sleeps 8 - 1 King Bed, 2 Double Sofa Beds and 2 Double Beds ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/30bd4553.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Pool View - 452 sq ft - Sleeps 2 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/4936ec5f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Pool View - 452 sq ft - Sleeps 3 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/d7d8f46a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 4 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/be512129.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 3 ![2 bedrooms, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2810000/2802600/2802513/07e6e02f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 452 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.44375%2C-87.28847&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=G-TOlOR5jaxUM-liv_yUBCC7icM=) Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710 #### What's nearby - Cenote Azul - 6 min drive - 7.5 km - Akumal Beach - 8 min drive - 7.5 km - Yal-ku Lagoon - 12 min drive - 5.7 km - Half Moon Bay - 16 min drive - 9.2 km - Xel-Há Park - 17 min drive - 19.8 km #### Getting around - Cancun Intl. Airport (CUN) - 67 min drive #### Restaurants - ‪Sports Bar Sirenis - ‬8 min drive - ‪Xtra Time Sport Bar - ‬1 min walk - ‪Lobby Bar White Sand - ‬9 min walk - ‪Helios Restaurant - ‬3 min drive - ‪La Hacienda - ‬1 min walk ## About this property ### Grand Palladium Colonial Resort & Spa All Inclusive Luxury all-inclusive property near Puerto Aventuras Marina Located close to Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive provides a free breakfast buffet, 2 swim-up bars, and a beach bar. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a body treatment, a facial, and aromatherapy at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. The gym offers yoga classes and Pilates classes; other things to do include archery, kayaking, and basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a terrace. Other perks include: - 5 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars, and sun loungers - Free self parking - Tennis courts, babysitting (surcharge), and games - A gift shop, concierge services, and beach umbrellas - Guest reviews speak highly of the helpful staff Room features All 425 rooms boast comforts such as 24-hour room service and furnished balconies, in addition to perks like laptop-friendly workspaces and air conditioning. More conveniences in all rooms include: - Bathrooms with free toiletries and hair dryers - 32-inch flat-screen TVs with premium channels - Wardrobes/closets, coffee/tea makers, and ceiling fans ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included In-room minibar (all beverages included) Dining availability limited at one or more venues ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Water activities Kayaking Scuba-diving lessons Snorkeling Windsurfing ### Land activities Fitness facilities Miniature golf Soccer Tennis Volleyball ### Lessons/classes/games Aerobics ### Entertainment Onsite entertainment and activities Onsite live performances Theme parties ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/2000000/1450000/1449900/1449832/90068179.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Palladium Select White Sand Resort & Spa - All Inclusive Kantenah - 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Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=1749343&PinnedHotelID=1749343&HadPinnedHotel=true®ionId=-1&adults=2) ![Kayaking](https://images.trvl-media.com/lodging/1000000/870000/870000/869980/4d68738c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Luxury Akumal - All Inclusive Akumal - On private beach - Pool - Breakfast included - All-inclusive 8.4 Very good 1,202 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=869980&PinnedHotelID=869980&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - 2 swim-up bars - 4 restaurants - 8 bars/lounges - A beach bar - A coffee shop/cafe - A poolside bar - Couples/private dining ### Things to do - 5 hot tubs - 5 outdoor pools - Arcade/game room - Archery - Basketball - Beach volleyball - Billiards/pool table - Children's pool - Evening entertainment - Fitness classes - Free children's club - Full-service spa - Games - Gym - Kayaking - Mini golf - Pilates classes - Playground - Racquetball/squash - Sauna - Segway rentals/tours - Shopping - Steam room - Tennis - Waterslide - Windsurfing - Yoga classes ### Family friendly - 5 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's games - Children's pool - Free children's club - Laundry facilities - Lifeguards on site - Mini golf - Playground - Waterslide ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Conference center - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On a private beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 14 buildings - 3 floors - Banquet hall - Built in 2002 - Designated smoking areas (fines apply) - Lifeguards ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with premium cable channels - Pay movies ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: USD 2 per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 18 years old are not allowed in the spa ### Property is also known as Colonial Grand Palladium Colonial Palladium Grand Colonial Palladium Grand Palladium Colonial Resort All Inclusive Grand Palladium Colonial All Inclusive Kantenah Grand Palladium Colonial Resort Grand Palladium Colonial All Inclusive Grand Palladium Colonial Resort All Inclusive Kantenah Palladium Colonial Resort Palladium Grand Colonial Grand Palladium Colonial Resort Spa All Inclusive Pallaum Colonial Inclusive Ka Grand Palladium Colonial Resort & Spa All Inclusive Kantenah ## Frequently asked questions ### Does Grand Palladium Colonial Resort & Spa All Inclusive have a pool? > Yes, this property has 5 outdoor pools and a children's pool. ### How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive? > As of Nov 5, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on Nov 19, 2025 start from CA $325.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Grand Palladium Colonial Resort & Spa All Inclusive pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Grand Palladium Colonial Resort & Spa All Inclusive? > Self parking is free at this property. ### What time is check-in at Grand Palladium Colonial Resort & Spa All Inclusive? > Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Grand Palladium Colonial Resort & Spa All Inclusive? > Check-out is at noon. ### Are there all-inclusive benefits at Grand Palladium Colonial Resort & Spa All Inclusive? > Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more. ### Where is Grand Palladium Colonial Resort & Spa All Inclusive located? > This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Palladium Colonial Resort & Spa All Inclusive Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 457 8 - Good 295 6 - Okay 119 4 - Poor 65 2 - Terrible 66 ### 8.6/10 Cleanliness ### 8.2/10 Staff & service ### 8.0/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 10/10 Excellent #### Nicole Oct 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Our family of four with two pre-teenagers had a great time staying here. The property is gigantic. Very convenient. Rooms are clean. Would recommend. ##### Nicole Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Fernando Oct 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great stay. The rooms are alright, though a bit old. Our room felt very humid and the pillows smelled a lot like humidity. Restaurants can get too noisy and messy. Overall, we enjoyed our stay & will for sure come back, just maybe in Kantenah or White Sand. ##### Fernando Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Janet Lynn Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We were in white sands room 5904. I cant say enough good things about our concierge David and Cielo in our building. They were so helpful and made it easy to make reservations and information about resort. We thoroughly enjoyed every part about this resort. ![](https://a.travel-assets.com/ugc/hotel-reviews/f5d417cc-d2ca-46af-bc17-30699ec443a6-1759092651574.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Janet Lynn Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Kiefer Jul 23, 2025 Liked: Amenities Was just great we will be back for sure ##### Kiefer Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Ieva Sep 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our 5th time at Grand Palladium Riviera Maya. Love it ##### Ieva Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Enrique Sep 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I liked that everyone is very attentive ##### Enrique Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Juan Jul 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is great very clean the staff is amazing very friendly and always ready to help a lot of things to do for adults and kids ##### Juan Stayed 6 nights in Jul 2025 ### 8/10 Good #### Rose Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I can say that the cleaness of the room was clean as often and neat. The staff were great from checking, guest services, to the dinning room and they were helpful to listen to your need and delivered. They were 2 agents that asign for expedia , David and ceilo were very good in what they do..I can conclude people and the family friebd were very frienldly.. one more thing in the future the hotel should provide transportation is a big resort.thank you. ##### Rose Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Aleigha May 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had an amazing time here! The staff are wonderful and the whole resort is so stunning! ##### Aleigha Stayed 4 nights in May 2025 ### 10/10 Excellent #### Nadzeya Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities We liked our ##### Nadzeya Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Angela Apr 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff, endless food and drinks. ##### Angela Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Joanne Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed our stay at the Grand Palladium. We booked Colonial but was bumped into Kantenah and VIP guests. Being VIP guests, we got access to exclusive restaurants and lounges and concierge service. David and Cielo, our concierges, are awesome. They are always a text message away. ##### Joanne Stayed 7 nights in Jul 2025 ### 6/10 Okay #### Shelly Jul 13, 2025 Disliked: Amenities, property conditions & facilities Staff was very friendly! Our only complaint about our stay was the air conditioning system. Ours did not work in our room and we even had an upgraded room and it was mid July so extremely hot in Mexico. We would complain to our butler several times but they didn’t jump to the needs of the air conditioner. ##### Shelly Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Mert Mar 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wild animals roaming freely Quiet place ##### Mert Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Emma Hong-Ai Sep 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The whole experience was absolutely magical. I payed for transportation from the airport to the resort and also back again on my checkout date. My driver, Rocky, was so kind and helpful. The welcome at the resort was warm and check-in was seamless and fast. I was offered hibiscus water and got my wristband before being whisked away via golf cart to my room. I was upgraded to a newly renovated room. Through expedia, I had the VIP Package which included access to all 5 resorts and a special welcome sweet treat and bottle of Chardonnay. My favorite resort was TRS, the adults only section. The infinity pool was so serene and the employees would wander around handing out surprise snacks which was a lovely and personalized touch. Oswaldo and julio, concierge employees, were absolutely fantastic! They assisted me with making dinner reservations, getting bingo tickets squared away, and answering general questions! Fabulous emoloyees!! The ocean was beautiful, the food scrumptious, and the employees were 5-star! I want to come back! ![TRS infinity pool surprise snack](https://a.travel-assets.com/ugc/hotel-reviews/96c36e34-a3ab-4513-aad0-acce3aeb8d6e-1757285318036.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Sushi buffet ](https://a.travel-assets.com/ugc/hotel-reviews/1fae3ad8-730e-491c-ac7c-834e88c6800d-1757285316992.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Margarita at Main pool](https://a.travel-assets.com/ugc/hotel-reviews/7897e8ae-08aa-4039-be7e-98da9f509914-1757285358551.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Beach ](https://a.travel-assets.com/ugc/hotel-reviews/fb0f2383-cf45-495a-a2f0-e97f379a88b7-1757285322744.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emma Hong-Ai Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Jeanette Aug 29, 2025 Liked: Amenities, property conditions & facilities It was our first time at a resort, so we didn’t know what to expect. Most of the staff was very nice, helpful and informative. We loved the ambience and the fact that there was carts to drive us to our destinations. The carts were convenient because we didn’t know where we were going a lot of the time, so they also helped by saving us time. They were very keen on keeping everything clean all of the time. We did get a room with 1 broken bed and the closet door fell off. We made several attempts to get these issues fixed, but didn’t seem important to anyone. The bed issue was important to me because good rest is part of a good relaxing vacation. The food was okay, not bad, but nothing special either. I was looking forward to having fresh seafood, but it was hard to find any… the options were very limited. Other than those two things, everything was perfect. It was a great stay, I will definitely go back. ##### Jeanette Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### marlon Jun 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful place to stay at ##### marlon Stayed 6 nights in May 2023 ### 10/10 Excellent #### Renato Jun 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing staff and cleanliness ##### Renato Stayed 7 nights in May 2024 ### 8/10 Good #### Jacob Aug 14, 2024 Liked: Cleanliness, staff & service, amenities Rooms could have been cleaner and better maintained, but the resort was great and had a very safe, peaceful and fun atmosphere ##### Jacob Stayed 8 nights in Aug 2024 ### 10/10 Excellent #### karen Aug 5, 2023 Liked: Cleanliness, amenities, property conditions & facilities Great pool area ##### karen Stayed 5 nights in Jul 2023 ### 10/10 Excellent #### Linh Mar 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I don’t like buffet at this properties ##### Linh Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Misty Jul 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful, well maintained property, far enough away from the hustle and bustle of Cancun, has everything you need onsite. Great restaurants and lots of activities. Will definitely go back for a 4th trip ##### Misty Stayed 7 nights in Jul 2023 ### 10/10 Excellent #### Sofiya Dec 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Enjoyed the jungle vibe, and the entertainment and the view ##### Sofiya Stayed 6 nights in Dec 2023 ### 10/10 Excellent #### Nasan Jul 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service ##### Nasan Stayed 5 nights in Jul 2023 ### 8/10 Good #### Ellen Feb 17, 2024 Liked: Staff & service We had a really good time at this resort. The pool areas were really nice for the kids, staff was friendly and attentive. One complaint would be the lighting in rooms could use an update, our room was very dark. The resort is beginning to show its age but overall we had a good time and really enjoyed our stay. ##### Ellen Stayed 7 nights in Feb 2024 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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