3 outdoor pools, pool umbrellas, sun loungers

Reviews of Bahia Principe Grand Tulum - All Inclusive

4 out of 5
Bahia Principe Grand Tulum - All Inclusive
Crta Chetumal - Cancun Km 250, Akumal, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 746 out of 1325 reviews" "
Rating 8 - Good. 293 out of 1325 reviews" "
Rating 6 - Okay. 142 out of 1325 reviews" "
Rating 4 - Poor. 69 out of 1325 reviews" "
Rating 2 - Terrible. 75 out of 1325 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff and food was all good/excellent. The shuttle to and from the airport was expensive and very shady. We were given a price if we wanted to wait 2 to 3 hours for a ride, than a different much more expensive price if we wanted a ride within 10 minutes!!! That is just not right.
Stayed 7 nights in Mar 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort.
Stayed 7 nights in Mar 2024

10/10 Excellent

Nauni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this resort and will be coming back !!!
Stayed 8 nights in Mar 2024
Response from Online Reputation on Mar 17, 2024
Dear Guest:We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards,

8/10 Good

Timothy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great food. The bathroom in the room had zero privacy. Did not like the rooms bathroom. The only negative of this stay.
Stayed 5 nights in Mar 2024
Response from Online Reputation on Mar 17, 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 Excellent

Deanna K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Online Reputation on Mar 17, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Jason Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, would go again! Bathroom/room setup a little weird but great place.
Stayed 5 nights in Mar 2024
Response from Online Reputation on Mar 17, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that there wasn’t very much shade over the pool, so you couldn’t be in the water and out of the sun. Otherwise it was a perfect vacation!!!
Stayed 10 nights in Feb 2024
Response from Online Reputation on Mar 14, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful large resort, very friendly staff (Edwin in the buffet area was the best!!!) and great food especially the al a carte restaurants. we went to la grand tortuga, tequila portofino and they were all amazing! we would love to go back again:)
Stayed 6 nights in Mar 2024
Response from Online Reputation on Mar 13, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Francois

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff In general the staff was super friendly and helpful. Special shoutout to Salvador at the Mexican restaurant for exceptional service! We did however had an issue with the safe box in our room which had a dead battery when we arrived. We had to call room services 4 times for someone to finally come and fix it. During one of our call, the person on the phone even told us someone came multiple time, knocked on our door and even called the room phone, which was simply not true since we were there waiting the whole time. When we told them they probably had the wrong room number, they kept saying it was impossible in a condescending way. A similar thing happened when we tried to get an extra blanket for the kids, which took 3 different requests. Cleanliness Our room, the restaurants, pools, bar and other public spaces were all kept super clean. The food The main buffet was fantastic with a great variety! Unfortunately we could only try the Mexican restaurant as all the others we're fully booked from the day we arrived. Property condition & facilities The facilities in general were great. Being there with small kids, we mostly spent time around the pools, which were very nice. Our kids especially enjoyed the kids pool and the water slides. We had no problem finding shaded seating all week, which was great. Unfortunately the kids playground was closed all week. Overall, we absolutely loved our stay at Grand Bahia and are already planning to return!
Stayed 6 nights in Mar 2024
Response from Online Reputation on Mar 13, 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Louie

Travelled with partner
Liked: Cleanliness
Had good options and activities. Schedule services need to be better and more readily available
Stayed 5 nights in Mar 2024
Response from Online Reputation on Mar 13, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Sohaib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time, recommend!
Stayed 6 nights in Mar 2024
Response from Online Reputation on Mar 10, 2024
Dear guestWe are glad to know that you have spent a nice vacation in our hotel, we thank you for choosingus.Best regards!

10/10 Excellent

Liane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, beach access, multiple pools, entertainment: spectacular evening shows
Stayed 7 nights in Mar 2024
Response from Online Reputation on Mar 11, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Feb 2024
Response from Online Reputation on Mar 10, 2024
Dear guestThank you for your comments abour your stay!

8/10 Good

Chandra Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very attentive and friendly. Rooms were spacious. No shortage of food, drinks and activities. The rooms need a bit of maintenance- toilet doesn't flush well, shower head loose, etc. The only other complaint is how busy the walking paths are with vehicles. Between the multiple different shuttles and staff buggies, as a walking patron, we were constantly having to move over and stop. There needs to be better division between driving and walking lanes, and enforcement of a slower speed limit for vehicles. It also contributes to a great deal of noise in the room, as this path is very close to most of the accommodations.
Stayed 5 nights in Feb 2024
Response from Online Reputation on Mar 5, 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness, amenities
The whole point of an all inclusive is for everything to be all inclusive. They wanted to charge extra for so many things! Extra for beers or special drinks, extra for transportation around the property (if you didn’t want to wait 30 mins), and this hotel is not cheap! The bellboys just leave your luggage at the front in the open unattended where anyone could easily take it. No service at the pools, you have to go wait in long lines to get drinks or snacks which took forever. No room service. Went on a complimentary bike ride which ended up just being an upsell of all the places you could go or things you could do that cost extra, very little bike ride lol. The outlets in the room barely worked, wifi was terrible, and their app for “express check-in/out” and booking things didn’t work so had to wait at the front desk for an hour for the staff to fix it. And if you book through Expedia they can’t modify your reservation, you have to do that through Expedia which is impossible because Expedia needs to communicate with the hotel, which is impossible lol so good luck with that. For the price, this is honestly the worst all inclusive. The only good things were the room was nice, the cleaning staff were great, and the pools were nice, but you can find that anywhere. I would not stay again.
Stayed 3 nights in Feb 2024
Response from Online Reputation on Mar 4, 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Our best regards!

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 2 nights in Feb 2024
Response from Online Reputation on Mar 3, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Fraser John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just very nice place to stay and relax
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 29, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

2/10 Terrible

cindy Lynne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No full bar in the rooms maybe 2 beers in the fridge withe 1 pop. Walking was ridiculous. Waiting for the trolly every 10 min was not true.also pools were were so cold never got in beaches were dirty never again waste of money
Stayed 4 nights in Feb 2024
Response from Online Reputation on Feb 27, 2024
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our services. Regards !!!

10/10 Excellent

Dennis Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are tremendous, especially breakfast at Grand Turtogo
Stayed 9 nights in Feb 2024
Response from Online Reputation on Feb 27, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Piotr Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !
Stayed 6 nights in Feb 2024
Response from Online Reputation on Feb 25, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Sheldon, Gatineau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was good. It was advertised as an Aduts Only but was not. Too many kids. PGA Riviera Maya golf course is not worth the cost. Not a PGA quality course.
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 25, 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, so helpful and accommodating. My only complaint is the beds in the room, they were very very firm and not very comfortable at all
Stayed 10 nights in Feb 2024
Response from Online Reputation on Feb 25, 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 Excellent

Leana M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and large. Loved the beach and the food. Wish there was more places to eat.
Stayed 5 nights in Feb 2024
Response from Online Reputation on Feb 23, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food needs to improve.
Stayed 4 nights in Feb 2024
Response from Online Reputation on Feb 23, 2024
Dear guest,We are grateful for having chosen us, we appreciate your comments through this important medium.Kind regards!

10/10 Excellent

Randy Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice resort
Stayed 14 nights in Feb 2024
Response from Online Reputation on Feb 23, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

Ashutosh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property, staff were good. Building and rooms give a bit old vibes. Beach was good but not my style. Pool was awesome. Could do some more varieties in buffet and at least different choices each day. Buffet felt like it was the same things every day. Speciality restaurants are decent. Portions could do better. Overall, easy 4*.
Stayed 6 nights in Feb 2024
Response from Online Reputation on Feb 20, 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Sheri Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Online Reputation on Feb 21, 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

10/10 Excellent

Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Online Reputation on Feb 20, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

YING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from our room balcony, warm staff and awesome food. Wonderful trip !
Stayed 4 nights in Feb 2024
Response from Online Reputation on Feb 19, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Stephanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a villa and it was beautiful! We had an amazing vacation.
Stayed 2 nights in Feb 2024
Response from Online Reputation on Feb 18, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 9 days here over Christmas and very much enjoyed our stay. The buffet was good, if you can’t find something to eat, you’re too picky. The restaurants were probably the best we’ve eaten at, at large all inclusives. The New Year’s Eve celebration was a lot of fun! The staff was very kind and helpful. Unfortunately a lot of guests treat them poorly though. We are planning to do the same trip next year.
Stayed 9 nights in Dec 2023
Response from Online Reputation on Feb 18, 2024
Dear Guest,We want to thank you very much for sharing with us your comments regarding his recent stay, it was truly a delight to have been his host and we hope that our services and work team lived up to his expectations.Best regards from the Riviera Maya

10/10 Excellent

Shayne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 18, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Preston Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Just the best people working there, taking pride in their work and providing an excellent experience for all ages. Not one bad meal or bad experience of any kind. 10 out of 10, we’ll definitely be back. Thank you Bahía Príncipe Grand Tulum☀️🌴❤️
Stayed 10 nights in Jan 2024
Response from Online Reputation on Feb 18, 2024
Dear guest. Thank you very much for expressing your opinion about his recent stay at our Hotel. For all staff it is always a pleasure to be at your service.Best regards from the Riviera Maya

10/10 Excellent

sukhdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Place for Holidays . Excellent Service and Friendly Staff.
Stayed 4 nights in Feb 2024
Response from Online Reputation on Feb 18, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Alishahdad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the resort. The staff was friendly, and the amenities were decent. However, there were some minor issues with room cleanliness that could be improved. Overall, it was a satisfactory experience.
Stayed 5 nights in Feb 2024
Response from Online Reputation on Feb 16, 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel , great food, nice beach We had a wonderful time so much fun
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 15, 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service.We hope to have you back soon. Regards!

10/10 Excellent

Barbara Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family vacation! Plenty to do if you wanted with lots of entertainment. Quiet relaxing areas if the activities weren’t for you. Kids (13,12, & 9) loved it and there was plenty do them to do as well. Staff was great and engaging. Food was delicious and the beach was beautiful. Definitely something for everyone at the property. We can’t wait to come back!
Stayed 6 nights in Feb 2024
Response from Online Reputation on Feb 14, 2024
Dear Guest:It is always encouraging to read your reviews.We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.Best regards!

6/10 Okay

Young Hee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were difficult to book reservations. Food presentations in the buffet were mundane, food selections were average and unexciting. The beach was rough and not too swimmable. Occidental at Excaret had a better beach.
Stayed 6 nights in Feb 2024
Response from Online Reputation on Feb 14, 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Excellent

Reed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgraded room was incredibly spacious. The beds were pretty hard
Stayed 3 nights in Feb 2024
Response from Online Reputation on Feb 14, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

Diana, amsterdam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful hotel with wonderful people and awesome food. The initial room we got was not great and needed to be upgraded - the curtains had holes in them and the bathroom had a moldy smell. We requested an upgrade and they were kind enough to move us the next day to a much better room
Stayed 4 nights in Feb 2024
Response from Online Reputation on Feb 12, 2024
Dear Guest:It is always encouraging to read your reviews.We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards,

10/10 Excellent

malgorzata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food!
Stayed 6 nights in Feb 2024
Response from Online Reputation on Feb 12, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Nina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good variety of food. Will return 😊
Stayed 4 nights in Feb 2024
Response from Online Reputation on Feb 12, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

DHARMRAJSINH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at this property. Very well maintentained. Lots of green spaces and eco-friendly. Polite and welcoming staff.
Stayed 5 nights in Feb 2024
Response from Online Reputation on Feb 12, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

michael, New Lisbon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the food was excellent,and we enjoyed the golf course. All of the staff in both areas were excellent.
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 11, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Joyce

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The grounds are beautiful. The staff is lovely. The rooms are well appointed.
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 11, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 12, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

iulia

Liked: Cleanliness, staff & service
It is part of a bigger resort. There are 4 hotels in one. I was supposed to be at Akumal, not sure how I ended up booking Tulum (my fault I guess). It is very outdated. I don't really care much, but it was so moldy and damp. It was wet/damp under the sheets. I couldn't tell if the room was clean or dirty, because of how old everything was and moldy. There was a horrible smell coming from the toilet. I had to go to the lobby ones. The resort is beautiful otherwise. Staff is amazing. Grounds are pristine and walkable. They are working so hard. But the buildings are in much desperate need of renos. At least for health reasons. I don't care much abt old vs new vs luxury. But I have a problem with mold/moisture. I switched to the Akumal Luxury one. I would come back to Akumal, but not Tulum (unless rooms are renovated).
Stayed 6 nights in Feb 2024
Response from Online Reputation on Feb 11, 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Excellent

Darlyne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like all the activities and the kids club option
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 11, 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Overall I found the Gran Bahía Príncipe Tulum an excellent choice of resort with great amenities on the doorstep. Pro’s: - a variety of restaurants and the main buffet offers a wide selection of foods. There is also a limited gluten free selection. - large pool area with plenty of sun loungers, never struggled to find one but I was staying off peak season - staff all very friendly and welcoming; regularly saying good morning or good evening as they passed by. I must shout out Eduardo who served at the Spanish themed restaurant - a truly fantastic host. - excursions available from the resort at competitive prices - a pharmacy on site for those essentials that you forgot to pack (like mosquito repellent!) - good selection of entertainment - I would prefer a more defined adults only area but if you do bring kids, the team try very hard to bring fun and child friendly activities to all areas of the resort including the buffet Con’s - some of the restaurants felt like they were short staffed at times and the quality of food was inconsistent. I am being super picky here but feel it is worth noting. Personal preference/perception - room cleanliness needs attention. The floor under the bed had not been vacuumed or mopped in a long time. I had to ask my room to be re-cleaned. Also the furniture in the rooms are well used and stained; these need to be cleaned more often as it is off putting. I didn’t sit on the chair or sofa. I would be happy to return and recommend though!
Stayed 7 nights in Feb 2024
Response from Online Reputation on Feb 11, 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Our best regards!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well appointed property.
Stayed 7 nights in Jan 2024
Response from Online Reputation on Feb 8, 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!