14 outdoor pools

Reviews of El Dorado Casitas Royale A Spa Resorts - All Inclusive

5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and relaxing.
Stayed 7 nights in Feb 2024
Response from General Management on Mar 25, 2024
Dear Todd,,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsGeneral Management

8/10 Good

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
Stayed 4 nights in Feb 2024
Response from General Management on Mar 13, 2024
Dear Michelle,Thank you for your feedback. We're glad you enjoyed our friendly staff and the stunning property. Sincerely,General Management

10/10 Excellent

Richard Adair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
Stayed 7 nights in Jan 2024
Response from General Management on Mar 25, 2024
DearThank you so much for your wonderful feedback! We're thrilled to hear that your trip to our resort was the best you've experienced in Mexico in several years. It means a lot to us to know that you found the food delicious, the staff helpful and friendly, and the grounds and rooms impeccably clean. We strive to provide an amazing experience for all our guests, and we're delighted that we succeeded in making your stay memorable. We hope to have the pleasure of welcoming you back for another fantastic experience in the future!Warm regards,General Management

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from General Management on Mar 13, 2024
Dear Martha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from General Management on Jan 31, 2024
Dear Dean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

4/10 Poor

Max

Disliked: Cleanliness, staff & service, property conditions & facilities
I went to this resort back to back two years in a row. It's under new ownership on this last vacation we had and you could definitely tell. What a complete turnaround from last time. Long story short you couldn't pay me to come back. It's almost like we weren't even staying at a resort and we were in a local town where every single person is trying to take advantage of you. I'm 36 years old, I've been all over the world to different resorts and I've been to Mexican resorts all over the country over 23 times. If you're looking for a resort that's going to try and take advantage of you and make you feel uncomfortable along the way go for it
Stayed 4 nights in Dec 2023
Response from General Management on Jan 24, 2024
Dear Max,We appreciate you taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations, and we're sorry to hear about any discomfort you may have felt.We strive to continually improve our services, and your input helps us identify areas for enhancement.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to address them and welcome you back for a more positive experience.Best regards,General Management

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the swim up casita. Concierge staff (Zemy and Kayla) were most helpful. Santa Fe Grill was a favorite.
Stayed 7 nights in Jan 2024
Response from General Management on Jan 24, 2024
Dear Richard,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you loved the swim-up casita and that our concierge staff, Zemy and Kayla, were able to provide helpful assistance throughout your stay.It's wonderful to know that Santa Fe Grill became a favorite dining spot for you. Our team strives to create memorable experiences, and we're pleased to hear that we could contribute to your overall enjoyment.Thank you once again for choosing us, and we hope to have the pleasure of hosting you again in the future!Best regards,General Management

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had such a great time here and would definitely go again!
Stayed 3 nights in Jan 2024
Response from General Management on Jan 24, 2024
Dear Lindsey,We're thrilled to hear that you had such a great time during your stay. Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations.Your satisfaction is our greatest reward, and we would be honored to welcome you back for another wonderful stay.Once again, thank you for your kind words, and we look forward to the opportunity of hosting you again in the future!Best regards,General Management

10/10 Excellent

Luis

Stayed 5 nights in Jan 2024
Response from General Management on Mar 13, 2024
Dear Luis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

8/10 Good

Conrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
Stayed 5 nights in Dec 2023
Response from General Management on Jan 24, 2024
Dear Conrad,Thank you for taking the time to share your feedback. We appreciate your loyalty as a returning guest and are pleased to hear that you had another great experience at the resort.We value your continued support and look forward to the opportunity to welcome you back for another wonderful stay. Best regards,General Management

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from General Management on Jan 24, 2024
Dear Jenny,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay.We take your comments seriously and will share them with our team for further review. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.Best regards,General ManagementGeneral Management

6/10 Okay

Tezo

Stayed 4 nights in Nov 2023
Response from General Management on Jan 24, 2024
Dear Tezo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind RegardsGeneral Management

8/10 Good

Camdyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
Stayed 5 nights in Oct 2023

8/10 Good

Debra Renee, Social Circle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I’m a beach person so disappointed use was limited
Stayed 3 nights in Oct 2023

10/10 Excellent

Yesenia, Olathe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and great service!

10/10 Excellent

Liliana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Sheri

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023