Outdoor wedding area

Reviews of Maroma, A Belmond Hotel, Riviera Maya

5 out of 5
Maroma, A Belmond Hotel, Riviera Maya
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 89 out of 106 reviews" "
Rating 8 - Good. 12 out of 106 reviews" "
Rating 6 - Okay. 3 out of 106 reviews" "
Rating 4 - Poor. 1 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Unji

Stayed 1 night in Dec 2023

10/10 Excellent

Sarrah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmond always delivers exceptional service—Belmond Maroma is no different. The staff are amazing the facilities, recently renovated, are impeccable.
Stayed 9 nights in Nov 2023
Response from Federico Echaiz/Area Manager Mex/General Manager on Dec 19, 2023
Dear SarrahThank you for being part of this new chapter of Maroma, the beating heart of the Riviera Maya. I truly appreciate you taking the time to share your experience with me and with the Expedia community.I am happy to read that you had a fantastic journey enjoying of all the changes we made and collecting incredible memories of your time with us here at your reimagined home away from home, in the Mexican Caribbean. Your Maroma family and I look forward to welcoming you back for more fantastic experiences in the not too distant future.Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.
Stayed 4 nights in Mar 2021
Response from Federico Echaiz, Area Manager Mexico on Mar 31, 2021
Dear Guest, Thank you for taking a moment to share your recent experience at Maroma, A Belmond Hotel, Riviera Maya, through this platform. I am happy to learn that you enjoyed our facilities, the view, and our handmade hospitality. I will be sharing your comments with the rest of our Maroma family, to let them know how they made this experience possible for you, creating what I hope will be long lasting memories of your vacation in our little paradise, your home away from home. I will look forward to welcoming you back in the near future. Until then... With my best regards,

10/10 Excellent

idris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
Stayed 1 night in Mar 2021
Response from Federico Echaiz, Area Manager Mexico on Mar 29, 2021
Dear Traveller, We appreciate you having taking a moment to share your feedback and rating about your recent stay at Maroma, a Belmond Hotel. We are happy to learn that you had a fantastic time with us while allowing us to pamper you in a true deluxe Mexican experience. We look forward to welcoming you back in the near future. In the meantime, stay well. Federico Echaiz Area Manager Mexico / General Manager Maroma, a Belmond Hotel, Riviera Maya

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Literally on the beach, could see the ocean and hear the waves at all times
Stayed 2 nights in Feb 2021
Response from Federico Echaiz / Area Manager Mexico on Feb 11, 2021
Dear Traveller, Thank you for taking a moment to share your review with us through this platform. We would appreciate the opportunity to hear more about your experience at our hotel, as sadly, the overall review gives us a sense that your stay was not what you were expecting, although the comment, in general, would seem to be positive. Looking forward to hearing from you. Federico Echaiz / Area Manager Mexico

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Authentic
Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.
Stayed 2 nights in Nov 2020
Response from Federico Echaiz, Area Manager Mexico on Nov 16, 2020
Dear Traveller, We thank you for your lovely words and for having shared your review through this platform. We are happy to learn that your stay has been fantastic and that you enjoyed the delicious food our culinary team prepares gladly for all of our guests. We look forward to welcoming you back soon to Belmond Maroma Resort & Spa. In the meantime, take care and stay well. Best regards, Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.
Stayed 3 nights in Oct 2020
Response from Federico Echaiz, Area Manager Mexico on Oct 30, 2020
Dear Traveller, We appreciate your kind words and the opportunity to welcome you at Belmond Maroma Resort & Spa. It is fantastic to learn that you have enjoyed your time with us and especially that you have felt at home. We will be delighted to see you again soon. In the meantime, take care and stay well. Best regards, Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay At The Belmond
Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.
Stayed 7 nights in Sep 2020
Response from Federico Echaiz, Area Manager Mexico on Sep 29, 2020
Dear Stephen, Thank you for taking a moment to share the kind words of your recent stay at our little paradise. We were delighted to welcome you to our Mexican hideaway, Belmond Maroma Resort & Spa. I am pleased to learn that your experience with us, from start to finish, was amazing and that the attentive service from the team succeded in every one of your expectations. We, the entire team at Maroma, look forward to seeing you again soon. Until next time, Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service and staff. Best beach in the world.
Stayed 4 nights in Feb 2020
Response from Belmond Maroma Resort & Spa on Feb 25, 2020
Dear Traveler, Thank you for taking a moment to share your kind words through this platform. I am sure that your experience, put in such descriptive words, will be of great assistance to others who, like you, are in search of a small piece of paradise, surrounded by beauty, first class service and warm staff, to pamper your every whim. I and the Belmond Maroma family will look forward to your next visit in the not so distante future. Until then, Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding food and service, great beach and beach amenities
Stayed 2 nights in Feb 2020
Response from Federico Echaiz, Area Manager Mexico on Feb 10, 2020
Dear Traveler, Thank you for your kind review of your recent stay with us at Belmond Maroma Resort & Spa. It is great to learn that you had a fantastic time while unwinding Belmond style. We look forward to having the opportunity to welcome you back soon. Federico Echaiz Area Manager Mexico / General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maroma
another wonderful stay at Maroma. The people make this resort super special
Stayed 1 night in Jan 2020
Response from Federico Echaiz, Area Manager Mexico on Feb 4, 2020
Dear Traveler, As I always say, there is only one way to keep a guest happy and that is, having a happy team. Thank you for sharing your lovely words and for highlighting the friendly service of the team in your kind review. We look forward to welcoming you back to this, your home away from home. Until next time, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Barbara, New York City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!
Stayed 4 nights in Jan 2020
Response from Federico Echaiz, Area Manager Mexico on Jan 31, 2020
Dear Traveler, I want to thank you for choosing Belmond Maroma Resort & Spa as your special and ideal place to enjoy a time of relaxation. I am happy to know that your stay with us has been wonderful while enjoying all your favorite experiences; I am sure that our audience, reading your comments, will take advantage of your advice. On the other hand, I'm sorry for the inconvenience you mentioned regarding children, for the moment, our resort is open for everyone's enjoyment; however, for when you return, we will make sure we offer you all the comforts we possibly can, to make your fourth stay with us even more special. Don't hesitate to contact us to arrange everything. Until next time, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Sarah, Minneapolis, MN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.
Stayed 4 nights in Jan 2020
Response from Federico Echaiz, Area Manager Mexico on Jan 27, 2020
Dear Traveler, I thank you for such a fantastic review about your recent stay at Belmond Maroma Resort & Spa. I am happy to learn that your experience has been pure bliss while giving us the opportunity to exceed your expectations, especially in our wonderful gastronomy take. Soon is not fast enough to wish you back to this your home away from home Until next time, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Dave, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome small boutique hotel with exquisite service! Food was awesome! We will be back.
Stayed 10 nights in Jan 2020
Response from Federico Echaiz, Area Manager Mexico on Jan 20, 2020
I appreciate you having taking a moment to review your recent stay at Belmond Maroma Resort & Spa through this platform. I am pleased to learn that you had a fantastic time being immersed in this Mexican atmosphere, with delightful food and handmade hospitality. We hope that time passes by fast to have the opportunity to welcome you back soon. Until next time, Federico Echaiz Area Manager Mexico, General Manager

6/10 Okay

Nick, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a large property with extensive grounds and facilities. The staff are extremely helpful and the room rate we paid was reasonable. However, the food and drink prices are out of this world.
Stayed 2 nights in Jan 2020
Response from Federico Echaiz, Area Manager Mexico on Jan 15, 2020
Dear Traveler, Thank you for sharing the feedback of your recent stay with us at Belmond Maroma Resort & Spa. I am glad to know that your overall experience has been great while being attended by our friendly staff. As far as the prices listed on our menus, I can assure you that these are constantly reviewed so as to be in line with our competitors in the area, making sure we always offer the best to our guests with the luxury and service we are well known for. Should your travel plans bring you back to this part of the world, we would be happy to welcome you back. Best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.
Stayed 4 nights in Jan 2020
Response from Federico Echaiz, Area Manager Mexico on Jan 15, 2020
Dear Traveler, Thank you for sharing through our Expedia audience the lovely comments of your recent stay at Belmond Maroma Resort & Spa. I am happy to learn that you had a fantastic time with us while allowing us to pamper you with our traditional handmade hospitality. We wish time passes by fast to have the pleasure to welcome you back. In the meantime, receive our warm regards from this Mexican paradise. Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Federico Echaiz, Area Manager Mexico on Dec 9, 2019
Dear Traveler, We appreciate you having reviewed your stay through this platform and learn that your experience has been of 5 stars. We look forward to having the opportunity to welcome you back in the near future. In the meantime, I wish you a lovely and joyful Christmas and a fantastic and sparkling 2020! With my best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once in a life experience, excellent service, beautiful setting and full of details
Stayed 4 nights in Nov 2019
Response from Federico Echaiz, Area Manager Mexico on Nov 14, 2019
Dear Traveler, I appreciate you having a moment to review your recent stay at Belmond Maroma Resort & Spa through Expedia. It is wonderful to learn that your experience with us has been simply fantastic; thank you for choosing us to spend a relaxing time while being surrounded by the Mexican allure this place has. We hope to have the opportunity to welcome you back soon to this, your home in the Riviera Maya. Best wishes, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best vacation ever. The level of service here is absolutely amazing. They think and deliver on everything. Beyond our expectations. Thank you !!!
Stayed 5 nights in Nov 2019
Response from Federico Echaiz, Area Manager Mexico on Nov 14, 2019
Dear Traveler, Thank you for your wonderful comments about your recent stay at Belmond Maroma Resort & Spa. It pleases me to learn that your experience was absolutely amazing and that each one of the members of my team delivered their best to pamper you with our very own Belmond style. We look forward to welcoming you back in the not distant future. With my best regards, Federico Echaiz Area Manager Mexico / General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Federico Echaiz, Area Manager Mexico on Oct 9, 2019
Dear Traveler, Thank you for taking a moment to review your recent stay with us at Belmond Maroma Resort & Spa. It is great to learn that you had a lovely time with us. We look forward to welcoming you soon to our little paradise. Best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical experience at the Belmond!!!! Will definitely come back to visit.
Stayed 5 nights in Sep 2019
Response from Federico Echaiz, Area Manager Mexico on Sep 23, 2019
Dear Traveler, It has been great having you as our guests at our little paradise, Belmond Maroma Resort & Spa. I am glad to learn that your experience with us has been amazing. This is your home away from home and we will be more than happy to see you soon. Until next time, best regards, Federico Echaiz Area Manager Mexico / General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had an excellent stay except for the air conditioning of our room, apparently the A/C units are old or stressed out because of climate and on our second night ours broke, but the staff was very helpful they moved us to a neighboring room for the night sleep while their staff work on the AC units, and by the morning it was fixed. Staff was nice enough to send us an apology letter with a small gift for the inconvenience. Other than that the hotel and its staff is wonderful, the quiet and beautiful location combine wonderfully with all the hotel facilities. Their spa treatments are always great, plus the restaurants give you excellent choices, and the highlight is Freddy's bar in front of the beach.
Stayed 2 nights in Jun 2019
Response from Federico Echaiz / Area Manager Mexico on Jul 9, 2019
Dear traveler, We appreciate you having shared your comments about your recent stay with us. I am pleased to learn that your overall experience has been great and that my team managed to resolve the air conditioning issue, for which I apologize; rest assured that we have worked to prevent these situations from happening again. We look forward to welcoming you soon in the near future to continue pampering with our very own Belmond style. Until then, my best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience. Best authentic experience in Riviera Maya.
Stayed 7 nights in Apr 2019
Response from Federico Echaiz, Area Manager Mexico on Apr 23, 2019
Dear Traveler, We appreciate you have shared through this platform your experience at our little paradise Belmond Maroma Resort & Spa. It is wonderful to know that you had a fantastic time while being pampered with our traditional handmade hospitality. We look forward to welcoming you back to this Mexican haven soon. Best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The Belmond Maroma is a small hotel set in a lush tropical garden along the beach. The common areas are gorgeous and the rooms are private and quiet. There are several serene pools and great seating & umbrellas on the beach. The staff are wonderful - friendly and helpful. The breakfast is divine and dinners excellent. The only downside is the seaweed on the beach which is an issue all along the Yucatan coast. The hotel rakes the beach clean each morning.
Stayed 6 nights in Mar 2019
Response from Federico Echaiz, Area Manager Mexico on Mar 13, 2019
Dear Traveler, Thank you so much for having shared your kind and lovely review of your recent stay at Belmond Maroma Resort & Spa. It is great to know that every moment with us has been wonderful and that despite the sad period of the seaweed, it did not interfere with your enjoyment. Thank you for highlighting the effort that is made to keep the beach clean for your comfort. We look forward to welcoming you soon to this, your home away from home. Best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special hotel!
The people make this hotel! We have been visiting for almost a year and the same people are there year after year. The hotel is small and comfortable. The find is amazing!
Stayed 4 nights in Jan 2019
Response from Federico Echaiz, Area Manager Mexico on Feb 7, 2019
Dear Candice, Thank you so much for having shared your lovely review through this platform. As I always say, there is only one way to have a happy guest and that is by having a happy team. I am delighted to learn that your stay has been simply perfect and that every member of my team went beyond to ensure a true pampering. We look forward to welcoming you soon to this, your home away from home.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second visit and we will return - a TRUE 5 star resort!
Stayed 4 nights in Jan 2019
Response from Federico Echaiz, Area Manager Mexico on Jan 25, 2019
Dear M, Thank you so much for your lovely review and for choosing us one more time to enjoy a fantastic stay with us. We will be delighted to welcome you back soon to this, your home away from home. Best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Great service. Beautiful property.
Stayed 3 nights in Jan 2019
Response from Federico Echaiz, Area Manager Mexico on Jan 16, 2019
Dear Traveler, I am happy to learn that your recent stay with us at Belmond Maroma Resort & Spa has been fantastic and that you enjoyed our traditional handmade hospitality. Thank you so much for having taken a moment to review your experience through this platform. We look forward to welcoming you back soon to this haven in the Riviera Maya. Best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second Honeymoon
I have stayed at nice hotels before, but the Belmond Maroma really was heads and shoulders above the rest. Everyone on the staff was truly amazing. From the beach waiters to bartenders to the desk service, recreation services, the hotel really sets a standard for great customer service. I can't say enough good about the place. There was nothing about the place that was not excellent.
Stayed 4 nights in Sep 2018
Response from Federico Echaiz, Area Manager Mexico on Sep 27, 2018
Dear Braden, Thank you very much for sharing your excellent opinion about your stay with us. I am more than happy to know that we were given the opportunity to pamper you with our traditional Mexican hospitality, making your experience simply exceptional. I trust you will soon return to Belmond Maroma Resort & Spa to continue creating unforgettable memories. In the meantime, I send you my best regards. Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Federico Echaiz Area Manager Mexico / General Mana on Aug 16, 2018
Dear Traveler, Thank you for your review and for the 5-star opinion. We are happy to learn that your stay with us at Belmond Maroma Resort & Spa has been fantastic. We hope to have the opportunity to welcome you back soon. Best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

E, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to stay
Stayed 3 nights in Aug 2018
Response from Federico Echaiz Area Manager Mexico / General Mana on Aug 20, 2018
Dear E, Thank you so much for your kind review. We are glad to know that your stay at Belmond Maroma Resort & Spa has been fantastic. We look forward to welcoming you soon to our little paradise. In the meantime, receive my best regards. Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Federico Echaiz Area Manager Mexico / General Mana on Aug 16, 2018
Dear Traveler, We thank you for taking the time to evaluate your experience with us. We are glad to know that your time at Belmond Maroma Resort & Spa has been wonderful and we look forward to welcoming you back soon. In the meantime, receive my best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Federico Echaiz, Area Manager Mexico on Jul 24, 2018
Dear Traveler, We appreciate you having taken a moment to share your review of your recent stay with us at Belmond Maroma Resort & Spa. We are glad to know your experience has been phenomenal. Looking forward to welcoming you soon in the near future. In the meantime, best wishes from the Riviera Maya. Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous vacation
Was wonderful Hotel staff amazing.
Stayed 4 nights in Jun 2018
Response from Federico Echaiz, Area Manager Mexico on Jul 24, 2018
Dear Traveler, I am happy to learn that your recent stay with us at Belmond Maroma Resort & Spa has been fantastic and that our friendly staff went their way beyond to make you feel at home. We wish time pass by to see you soon again, in this Mexican haven. In the meantime, with my best regards, Federico Echaiz Area Manager Mexico / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
This place is amazing. We were looking at a more private hotel around playa del Carmen and this place exceeded our expectations.
Stayed 3 nights in May 2018
Response from Federico Echaiz, Area Manager Mexico on Jun 5, 2018
Dear Traveler, We very much appreciate your kind feedback and we are glad to know that you had a lovely time while taking advantage of the privacy and magical surroundings we are privileged to have. We look forward to welcoming back soon. In the meantime, best wishes from Mexico Federico Echaiz Area Manager Mexico / General Manager Belmond Maroma Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the nicest hotels we have ever stayed in. The service is amazing.
Stayed 3 nights in Feb 2018
Response from Federico Echaiz, General Manager | Cluster Manager on Feb 27, 2018
Dear Traveler, We thank you for your kind comments and for sharing your review through Hotels.com platform. It is great to learn that your stay from start to finish has been amazing. We hope to see you soon in the near future. In the meantime, best regards from the Riviera Maya, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ono of the best resorts in the world! In my opinion. The staff is just unbelievable! The spa is first class. The food is exceptoonal!!!! The resort is very secluded and with one of the most beautiful beaches in the world. We have been going every year and can not wait to go back!!!
Stayed 4 nights in Sep 2017
Response from Federico Echaiz, General Manager on Sep 26, 2017
Dear Traveler, I am pleased to know that this visit has not been an exception to create unforgettable moments. I appreciate your continued support and for choosing us to enjoy a unique experience surrounded by the magical atmosphere of Belmond Maroma Resort & Spa. I and the rest of the Belmond Maroma's team, will be happy to see you back soon in this Mexican hideaway. Until next time, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Federico Echaiz on Jul 17, 2017
Dear Scott, We appreciate you having reviewed your recent stay with us at Belmond Maroma Resort & Spa. We are happy to learn that has been a memorable five-star experience. Looking forward to welcoming you back soon. Best regards, Federico Echaiz General Manager | Cluster Manager Mexico Belmond Maroma Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service, great get away place far away from crowded resorts.
Response from Federico Echaiz on May 12, 2017
Dear Traveller, We appreciate you having reviewed your experience of your recent stay at Belmond Maroma Resort & Spa. We are more than glad to learn that your time with us, has been simply spectacular while enjoying the tranquil atmosphere we are privileged to have. I and the rest of the Belmond Maroma team look forward to welcoming you back soon to our little paradise. Best regards, Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa

10/10 Excellent

JB, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Property on Spectacular Beach
Location is perfect, on an undeveloped stretch of Maroma Beach, spared from development overtaking the rest of the coast. Elegant and low key, the rooms are lovely, the staff genuinely friendly and attentive, and the breakfast is amazing. Our second stay, I highly recommend. The only quibble I had was that the kitchen could up it's game at dinnner, some dishes were perfect (scallop cerviche for examaple) while other dishes were pedestrian. Overall I think Belmond Maroma is the finest property on the Mayan Riviera.
The Beach
Response from Federico Echaiz, Cluster Manager Mexico on Apr 26, 2017
Dear JB, Thank you for sharing your comments through Expedia platform. I am happy to learn that your second stay with us, at Belmond Maroma Resort & Spa has been simply amazing and that you found our breakfast to be amazing as well. I appreciate your feedback concerning our dinner menu, comments which I will be addressing with my Executive Chef. Already looking forward to your third visit and those to come. Best regards, Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa

10/10 Excellent

claudia, lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing spot with a beautiful non crowded beach.
The hotel and its amenities are excellent. Service is impecable and the people sorking there are the kindest. If you're looking for a classy hotel far from the hussle and noise, this place is the best. The two rests are so nice, the beach is beautiful, spa is amazing. Gone with kids and without, both experiences were great.
Response from Federico Echaiz | Cluster Manager Mexico on Dec 22, 2016
Dear Claudia, I appreciate your kind comments of your recent stay at Belmond Maroma Resort & Spa. One of our main intentions is to make our guests disconnect from everything allowing you to truly enjoy an unforgettable vacation. I am glad to learn that this has been a lovely experience surrounded by natural beauty and amazing service that for which we are distinguished for and that you so much deserve. We hope to have the opportunity to welcome you back soon and continue creating the best of your memories. Happy Holidays! Federico Echaiz Cluster Manager Mexico | General Manager Belmond Maroma Resort & Spa

10/10 Excellent

Wendy, Hopland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel on Moroma Beach
This Hotel is built into the landscape of the Yucatan. It was a prior private residence and still very much has that ambiance. The architecture truly melts into the landscape. The structures are built of slate, natural rock, native wood and glass. The main bar is right on the beach as well as the outdoor dining area. There are three swimming pools and gorgeous fountains all around the spa.They are extremely conscientious about being green even going so far as to introduce their wooden room keys in the future. They serve everything at the bar from glass bottles and even give you the option to opt out of using plastic straws. I cannot say enough about the staff. Everyone was so warm and willing to do anything to make your stay more comfortable. The food was equally fantastic!
Response from Federico Echaiz - Cluster Manager Mexico on Dec 13, 2016
Dear Wendy, Thank you for having shared your experience with me and our Expedia’s readers. It is fantastic to learn that your stay at Belmond Maroma Resort & Spa has been amazing and that my team has been part of that amazing experience. We are proud of our green initiatives and you noticing our efforts fills me with great satisfaction. We will continue finding new ways of going green to benefit both you and our natural surroundings. I am sure next time you visit us we will have new ideas and more initiatives. Best regards from all the Belmond Maroma team, Federico Echaiz Cluster Manager Mexico – General Manager Belmond Maroma Resort & Spa

10/10 Excellent

World traveler, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation get away
Fabulous in everything. Beach, lodging, food, service A++ Beautiful grounds, fabulous coral reef.
Response from Federico Echaiz | Cluster Manager Mexico on Dec 13, 2016
Dear World traveler, We appreciate you having shared your kind feedback of your recent stay with us through this platform. It is fantastic to know that your experience with us has been amazing, allowing us to pamper you with our traditional handmade hospitality in this haven of well-being. We hope to have the opportunity to welcome you back soon to Belmond Maroma Resort & Spa. Best wishes and Happy Holidays!

10/10 Excellent

SK, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Location and Fantastic Staff
Response from Federico Echaiz | Managing Director on Oct 25, 2016
Dear SK, I truly appreciate you taking a moment to share your experience through this platform. It is a pleasure to learn that your Belmond Maroma experience has been wonderful and that my staff went above and beyond to make your stay exceptional. Please know that I have taken notes of your input regarding the couches in the room, I will follow up on your observations with my management team. The Belmond Maroma Resort & Spa team and I, will be glad to have you back soon for more amazing experiences. Best regards, Federico Echaiz Managing Director

8/10 Good

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, wonderful views
Beautiful turquoise waters, tranquil.
Response from General Manager on Sep 21, 2016
Dear Traveller, Thank you for having reviewed your stay at our lovely Belmond Maroma Resort & Spa through this platform. It is great to know that you had an amazing experience surrounded by the nature beauty of our little paradise. We hope to have the opportunity to welcome you back soon for more amazing experiences. Best regards, Federico Echaiz Managing Director

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Federico Echaiz on Jul 18, 2016
Dear David, We appreciate you having taken a moment to review your stay with 5 stars through this platform. It is great to learn that your experience at Belmond Maroma Resort & Spa has been amazing. We hope to have the opportunity to welcome you back soon to our little paradise. Best regards, Federico Echaiz Managing Director

10/10 Excellent

William, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Unbelievable service and facility. The greatest resort in our experience. Staff were amazing.
Dear William, Thank you for taking a moment to share your review regarding your recent stay at Belmond Maroma Resort & Spa. I am glad to learn that your experience with us has been fantastic while being pampered by our friendly staff in this hidden paradise. We hope to see you soon some time in the near future. Best regards, Federico Echaiz Managing Director

10/10 Excellent

Di, Durango, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Truly Elegant Resort
In April, my husband and I had the absolute pleasure of staying at The Belmond Maroma. From the moment of our arrival, this resort anticipated and fulfilled our every need and more. From the welcoming margaritas on arrival to offering me a hair tie from a beautiful wooden box at dinner on a windy evening, the staff could not have made us feel more special. They truly made us feel that it was their pleasure to be of service to us.
Response from Federico Echaiz on Aug 29, 2016
Dear Di, It has been a pleasure to welcome you and your husband to Belmond Maroma Resort & Spa. It is fantastic to read that your stay with us was magical and that my team went beyond to ensure that your experience be perfect. Thank you for having shared your kind comments through this platform. We do hope to have the opportunity to welcome you back to this hidden paradise very soon! Best regards, Federico Echaiz Managing Director

10/10 Excellent

Lesley, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small & spectacular
Probably one of the best hotels I have ever had the pleasure of visiting. The hotel and grounds are spectacular and are only surpassed by the incredibly attentive & friendly staff.
Response from Federico Echaiz on Aug 24, 2016
Dear Lesley, Thank you for having shared your kind comments with us through this platform. It is fantastic to learn that your experience at Belmond Maroma Resort & Spa, has been amazing, enjoying the magical atmosphere of this hidden paradise. I and the rest of my team, hope to have the opportunity to welcome you back soon in the near future. Best regards, Federico Echaiz Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Boutique Hotel
We greatly enjoyed our stay at the Belmond Maroma. We wanted a small luxury boutique hotel and that is what we found at Belmond Maroma. The staff was excellent. The setting is very romantic. You enter from a very obscure driveway (contrast this with the signs at the mega-resorts and the wide roads and you will know what I mean) and you drive down a long narrow road through the jungle to a rustic stone entryway that is from another time. The staff was attentive, but not intrusive. The food was excellent and the bar was fantastic.
Response from Federico Echaiz on Feb 18, 2016
Dear Guest, We appreciate your time in sharing your kind comments about your recent stay with us through this platform. I am so glad to know that your experience at Belmond Maroma Resort & Spa was fantastic and that you had the opportunity to visit the marvelous sites in the area. Know that your constructive input has been taken in consideration and special attention will be paid to the detailing of the tile work in our short term future investment plans. We look forward to welcoming you back soon to our little paradise. Best regards, Federico Echaiz Managing Director

8/10 Good

joseph, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Go to maroma
Great old style hotel
Response from Federico Echaiz on Apr 2, 2016
Dear Joseph, Thank you for sharing your kind review through this platform. We are glad to know that you enjoyed our unique and authentic style while being embraced by the magical atmosphere our little paradise, Belmond Maroma Resort & Spa is well known for. We hope to have the opportunity to welcome you back soon in the not distant future. Best regards, Federico Echaiz Managing Director