Ratings based on 181 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby A verified traveller from Atlanta, GA
Awesome rooms!Posted 14-Oct-2014
Pros: Rooms and excellent hotel staff.
Cons: The only complaint I have is the mosquitos. They are very aggressive and I assume the eco-friendly mantra prevents use of pesticides.
Great lavish villas, all with pool and large outdoor space. The rooms are the star here and they more than make up for the fact that the beach is pretty far away from the vast majority of rooms. The buggys transport you to the beach and they are usually quite prompt once you call for one.
for Couplesby A verified traveller from Denver
Incredible villa! Very private, spacious and luxurious. This property is very special. The service is superb. My only criticism is that it would be nice to have an option for snacks and small meals on the property. The restaurants are fabulous, but I prefer to have a simpler breakfast & lunch and then a nice dinner out.
for Couplesby A verified traveller from Toronto
Pros: Perfect staff very very good manner.
Cons: If my trip can be longer lol
Location: There's a very nice beach near by and good boat tour.
It will give you a wow feeling. Super nice staff, everything is nice. You can pick any thing on the menu and it will taste great.
for Everyoneby A verified traveller
Piece of HEAVEN!Posted 4-Sep-2014
Pros: The service! Every time we requested something they were there in a blink of an eye.
Location: The location is perfect! You don't even need to leave the resort!
This place is a little piece of heaven! My boyfriend and I went for my birthday and they made it not only the best birthday but the best vacation ever! The place itself is in impeccable condition, neat and well maintained. From the moment we stepped foot on the resort the staff made us feel like royalty! The staff is very attentive and are always one step of you! They are also very respectful and always address you by last name. Our room was so modern and chic, not to mention our private pool and bathtub! I could go on and on about this hotel but it is something you have to experience for yourself! Everyone has to go at least once in their life to this resort!
for Everyoneby A verified traveller from london
The Banyan experience lives on in MexicoPosted 24-Aug-2014
Pros: The staff, nature and general tranquility
Cons: Dining options
Location: Playa del Carmen for more dining options
Our first visit to Mexico and we thought we would try a trusted hotel chain. We were not disappointed. For those wanting great weather, pampering, a dose of nature and a good beach, the Banyan tree is the answer. The walk to the beach from the main hotel could be a little daunting for some, but we did it a coupe of times a day and really enjoyed the wonderful wildlife in the lagoons. Staff were brilliant if a little over attentive sometime due to low occupancy. Downsides - beach had a little seaweed which staff dealt with daily - because of low season, hotel had a conference full of guys which made the peace of an excellent Banyan breakfast a little like a staff canteen - The dinner choices are a little limited but of very high quality but a taxi ride away is excellent Playa del Carmen Upsides - the staff, the villa tranquillity, nature, food and of course the spa And if this was a low wet season, we hardly saw a cloud and no rain the whole week. Overall - excellent
by A verified traveller from L
So wanted to love it!Posted 19-Aug-2014
On arriving - AC not working in room so floor is wet. Outside lights by private pool and roof deck not working. Jets in private hot tub not working. Ladies slippers by bed when I'm a guy. No dinner reservation till after 9pm. Spa closed early so couldn't use. Public areas not maintained well - floorboards up and peeling railings everywhere. Trash left in trees and public walkways . Tiles missing in hot tub. Wood not maintained on bungalows by lagoon so looks scruffy. Staff and food excellent, obviously owners not investing in the Banyan Tree to keep it maintained as you would expect from expensive luxury resort. They need to learn from Aman resort!!
for Everyoneby A verified traveller
Absolutely loved staying there. Great Hotel, Great Staff, Exceptional views of the ocean. Clean beaches... Loved the golf course. Great Spa service. Good food and a variety of cuisines! LOVED every minute of our stay.
for Everyoneby A verified traveller from Dallas, Texas
Quiet getawayPosted 27-Jul-2014
This a a great hotel if you are trying to actually have real rest and relaxation. Not an all inclusive mega resort. Private pool with the villa was a great way to spend alone time with the spouse. Great food and great service. I like this hotel better than the rosewood mayakoba.
for Familiesby Jennifer from Los Angeles
Dream Family vacation!Posted 21-Jul-2014 on Hotels.com
The service was impeccable!!! The staff thought of everything and were so sweet and courteous. The private villa was perfection. This was an ideal way to stay with a small child who still naps during the day so my husband and I could lounge and enjoy the pool while he slept.
Recommendedby A verified traveller
overpricedPosted 13-Jul-2014 on Hotels.com
The hotel and service were great. What I didn't like is the extra surcharges and the exorbitant prices on just about everything. I mean the surcharges alone cost me over $500. Breakfast for two - $100 USD. Dinner for two at Casa Del Lago - $650 USD for a mediocre steak and ravioli. Actually, my advice is go to a cheaper place. Honestly, not worth it.