Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Can't beat this place.

Posted 19-Mar-2014
Every villa comes with a private pool, most of the rooms are not close to the beach but the resort provides multiple methods to transport yourself there free of charge. We preferred to take the boat ride through the mangrove every day, it was spectacular viewing the wildlife en route to the quiet beach area. The staff is incredibly responsive to everything you need. There is no reason to every want to leave the resort property. The only drawback would be the limited restaurant options and the high cost of the prepared food, but Banyan Tree will drive you to the other resorts on the property for dinner and drive you back home, complimentary! Get the breakfast buffet option, it's well worth it and available until at least noon, so you don't have to worry about sleeping in. Can't say enough about the experience, can't wait to go back.
5 out of 5
Recommended
for Couples
by alex from nj

Best hotel in Riviera Maya

Posted 2-Mar-2014
Pros: Everything
Cons: None
This was our 5 th visit to this property. Superb accommodation, great staff, amazing ambience and charm..... What else you can ask for?
3 out of 5
Recommended
for Everyone
by A verified traveller

Employee Service

Posted 26-Feb-2014
Pros: the design of the property and roos were outstanding
Cons: Find help that provides a 5 start experience to the guest
Location: Location was perfect -
The Staff was a 2 star service most of the time ( not all the check in staff and the check out staff was a 5 star - yet that was your first impression and last) if they could have all be that way it would have been a wonderful experience. turn down service was not there the first night. when we checked wight the spa to see about services the staff was not attentive and was on the commuters mod of the time - would not take the time to explain the services - we had to dig through the material our self to find services. If they were more of a 5 star personally they would have had us booking many more services together which we would have enjoyed. Same with the resturants - when we asked about the food and experience they just handed us a menu as if you were at denny's - not 5 start service - so all in all paying for a 5 star and receiving a 2 star experience, I doubt that we would go back - Not to say the property itself was a 5 start vision to the eye - it was beautiful. the rooms were beautiful. it was just the 2 start treatment that was truly disappointing for the investment of the adventure…
5 out of 5
Recommended
for Couples
by Amy from PHILADELPHIA

Amazing hotel!

Posted 24-Feb-2014
Pros: The privacy was incredible.
Cons: the beach is not the best and the water is a little hard to get into because of many stones, but it didn't bother us because we loved everything else
We loved the Banyan Tree Mayakoba and can't wait to return again someday. It was so relaxing and romantic. Our room was like a dream.
3 out of 5
Recommended
for Couples
by A verified traveller from NYC

Beautiful hotel, just don't get hurt

Posted 18-Feb-2014
Pros: the villas are huge, you have your own ppl although not really useful b/c of the shade but it's still cool, the room and amenities are top of the line
Cons: pool by the lobby should have more lounging options and better scene. Beach is way too small.
Location: Location is easy drive from airport and you have 2 hotels in the area for dining options and close to downtown playa for additional options.
This hotel is very luxurious, they did not miss a beat when laying out the rooms, they are spacious and beaufiful with your own pool and outdoor hot tub. The pool area by the beach is beautiful but if you are a beach person you will not be happy wiht the small rocky beach they have to offer. My reason for rating the hotel staff disappointing is my husband went into the Ocean to cool off and within minutes he was stung by a sting ray and came running out of the water in excruciating pain. The staff soaked his foot in warm water and vinegar and b/c of the pain he was in called for an ambulance to take him to the hospital. I felt like they really wanted to get rid of us and make us someone else's problem, which is fine but when we got to the hospital they did not take insurance and requested a two thousand dollar deposit. By the time we finally returned in a $40 cab back to the hotel, I was shocked that no one called or sent anything to our room. We even called to ask about dining options since he was not able to walk and we were told to just order room service. I would expect much more from a 5 star resort especially knowing that it was our honeymoon. So basically it's a luxurious resort and you will feel very pampered just as long as you don't get hurt.
5 out of 5
Recommended
for Everyone
by paul from new jersey

Wow, extraordinary service

Posted 12-Feb-2014
This was our second time and we feared: "you can't go back". But it was just as great as last year. The staff is very well trained and can't do enough for the guests. They seemed truly troubled if we has to open a door by ourselves! A great vacation
5 out of 5
Recommended
for Everyone
by paul from new jersey

Wow, extraordinary service

Posted 12-Feb-2014
This was our second time and we feared: "you can't go back". But it was just as great as last year. The staff is very well trained and can't do enough for the guests. They seemed truly troubled if we has to open a door by ourselves! A great vacation
5 out of 5
Recommended
for Everyone
by paul from new jersey

Wow, extraordinary service

Posted 12-Feb-2014
This was our second time and we feared: "you can't go back". But it was just as great as last year. The staff is very well trained and can't do enough for the guests. They seemed truly troubled if we has to open a door by ourselves! A great vacation
5 out of 5
Recommended
for Everyone
by paul from new jersey

Wow, extraordinary service

Posted 12-Feb-2014
This was our second time and we feared: "you can't go back". But it was just as great as last year. The staff is very well trained and can't do enough for the guests. They seemed truly troubled if we has to open a door by ourselves! A great vacation
5 out of 5
Recommended
for Everyone
by Kim from Atlanta

Perfect Getaway

Posted 24-Jan-2014
Cons: not sure you could improve this property
Location: located a short 30 minute ride from the airport ... once we got there we were so content and relaxed we didn't leave the property
The concept of private villas at The Banyan Tree Mayakoba is to die for.... We have traveled alot this was the most relaxing place from the check-in to our private courtyard with private heated pool and hottub . I could not ask for a more attentive staff but never there when you didn't want or need them.