Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kingston. jamaica

Wonderful for both family and couples .

Posted 10-Apr-2015
Enough to do for kids and very peaceful yet not too quiet. One of the nicest places we've been.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Beautiful Hotel missing a great beach

Posted 10-Apr-2015
Pros: Food was great, and the SPA is one of the best, real Thai Masseuses with great experience just like the ones I had in great hotels in Thailand
Cons: Bed line, Beach
I choose these Hotel for a quick escape with my husband and it was our first getaway from the kids, I saw in the reviews that it was not kids friendly but It was FULL of kids by the time I went almost like you where in a Marriott resort, the room was great, but I think they can have better bedding for such an expensive room. The SPA was the best, it is a bit pricey but its completely worth it. Food was also fantastic. The beach was a disappointment, it was nothing like the pictures, services was super slow at the beach, they had a seaweed problem but they had a tractor all day long crossing the beach so I had to breath monoxide while I was laying to relax. I went 3 times to the lobby to talk about this but nothing change so I spend my beach days in tulum and playa del carmen.
5 out of 5
Recommended
for Couples
by A verified traveller

Perfect in everyway

Posted 4-Apr-2015
Simply Outstanding - Great service, beatiful place
4 out of 5
Recommended
for Everyone
by A verified travellerfrom dayan

Posted 25-Mar-2015
Otimo hotel para curtir a dois. Ótimo quarto, piscina particular sensacional. Os restaurantes são charmosos e com muita opção. A praia deixa a desejar mas o serviço lá é super atencioso. Equipe de esportes não existe.
Comment from Hotel Management
31-Mar-2015 by General Manager, Hotel Management
Dear Guest: Thank you for your wonderful comment. We are delighted that you enjoyed the privacy and comfort of your villa and the service provided by our people. Hopefully we will have the pleasure of welcoming you back in the future. Warmest regards, Michael Näther
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Mar-2015
Extremely quiet and relaxing. Staff at pools great.
Comment from Hotel Management
31-Mar-2015 by General Manager, Hotel Management
Dear Guest: Thank you for your positive comment, especially about our people by the pool. It will always be our pleasure to welcome you back.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Estado de Mexico

Posted 3-Mar-2015
Pros:
Las villas espectaculares, la comida deliciosa especialmente el restaurante Tamarind. Les recomiendo el Spa!! El servicio excelente Para parejas no les recomiendo llevar niños
5 out of 5
Recommended
for Couples
by A verified traveller

Home away from home

Posted 2-Mar-2015
Pros: villa, clean, staff
Cons: food
Location: nice location but the beach was very small
amazing beautiful resort with nice staff, food could be improved thought
Comment from Hotel Management
12-Mar-2015 by General Manager, Hotel Management
Dear Guest: Thank you and it will be our pleasure to welcome you back “home” soon. Sincerely Michael Näther
5 out of 5
Recommended
for Everyone
by A verified travellerfrom McLean, VA

Amazing!!!!!

Posted 17-Feb-2015
Just pack your bag and go, you will be amazed!!!!!
Comment from Hotel Management
12-Mar-2015 by General Manager, Hotel Management
Thank you very much for your posting! We certainly hope that you too will pack your bags again soon and we can welcome you back to Banyan Tree Mayakoba. Michael Näther
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Portland, OR

Worth the price.

Posted 16-Feb-2015
Once we arrived, we canceled our other tours and excursions. Everything you need is here if you're looking for relaxation. The Sands was our favorite of the restaurants, ceviches and fish tacos were amazing, as was the guac/pico plate and the duck confit tacos. It's a splurge to stay at a place like this, but we'll be back.
Comment from Hotel Management
12-Mar-2015 by General Manager, Hotel Management
Dear Guest: Thank you for your wonderful review. We are delighted that you enjoyed your recent stay with us and that you carried home fond memories. Thank you in particular for mentioning Sands as your favorite restaurant. Our team there is thrilled to receive such positive feedback and we are all looking forward to your next visit. Warmest regards, Michael Näther
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Feb-2015
Beautiful property and was pleased with three bedroom villa. Worked great for our family. Food was expensive but was pretty good. Excellent breakfast buffet. Very clean and loved that they thoroughly cleaned our place every day. Service was excellent.
Comment from Hotel Management
12-Mar-2015 by General Manager, Hotel Management
Dear Guest: We are delighted that you had a wonderful stay with us and that you enjoyed the comfort and space of your villa as well as the food in our restaurants. Thank you in particular for mentioning the service provided by our people and our breakfast buffet. We all hope to have the privilege to welcome you back soon. Warmest regards, Michael Näther