Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Dec-2014
Hotel air system was not functional for first few days of stay.
5 out of 5
Recommended
for Couples
by A verified travellerfrom New York, NY

AMAZINGNESS

Posted 8-Dec-2014
Pros: EVERYTHING
Cons: I wish all the villa pools were heated, not just the sanctuary pools. We had a luxury pool villa and the pool was too cold to go in (for us at least).
Location: Rent a car and go to Tulum for a day
Everything was top notch from the service to the room to the food. I can't wait to go back!
4 out of 5
Recommended
for Everyone
by A verified traveller

Private, natural and relaxing

Posted 6-Dec-2014
We had a great time here - very relaxing, not a party scene and great/accessible beach which was not overcrowded Ongoing construction and mediocre dining options only regrets. Interesting international crowd. Definitely venture over to Rosewood and Fairmont for more beach and eating options. The entire area is carved out of a jungle to be prepared to see lots of little critters, an occasional alligator (don't worry not dangerous) and lizards. Bring plenty of bug spray. Overall excellent experience and a nice relaxing way to live the Mayan Riviera.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Dec-2014
Overall excellent experience. As mentioned by others food and drinks are a little pricey and not always easy to get reservations at the Mayakoba restaurants when you want them.
5 out of 5
Recommended
for Couples
by A verified traveller

HOTEL INCREIBLE

Posted 1-Dec-2014
ME ENCANTO EL HOTEL..............................................................................................
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Beautiful but Pricey

Posted 23-Nov-2014
Pros: Beautiful rooms, friendly staff, very different experience from typical Cancun hotels. Rooms are very private and the pools are really big.
Cons: More dining options, the beach was ok but not as good as some other places we've stayed, all the extra fees and ridiculous prices could be improved.
There is no doubt that this is a beautiful hotel and the rooms are huge! I just hate how some hotels charge for every little thing and try to suck every last dime out of their guests, this is definitely one of those hotels! We have stayed at very nice, very expensive hotels in Mexico and elsewhere but even in comparison to those hotels the prices at the restaurants in the Banyan Tree are ridiculous. We spent easily $50 for 2 sandwiches and 2 non-alcoholic drinks at lunch and over $200 for dinner for the two of us (again without alcoholic drinks and no appetizer). There are not many dining options and taxis cost $50 round trip into town, so you basically are stuck paying whatever they decide to charge. A can of soda in the mini bar cost $6, mini bars are usually expensive but that is still really high! They also charge telephone calls even within the hotel complex, my husband was charged for calling the golf course! And they charge for the use of bikes to get around the hotel, they also charge an "optional" fee for their environmental program but beware that it appears automatically in your bill. The list of charges goes on and on. I just wish they would not make you feel like they are taking advantage of their guests!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Japan

最高のリラックス

Posted 14-Nov-2014
全てが最高のホテルでした。 スタッフの対応/部屋の心地よさ/綺麗さ、更に他の宿泊客と出会うことが限りなく少なく、満足した旅行になりました。 カンクンの中でも上位のオールインクルーシブ型のホテルにも宿泊しましたが、レベルが違いました。 全てマヤコバにすれば良かったとも思いました。 是非バンヤンツリーの別の拠点にも伺いたいと思います。
5 out of 5
Recommended
for Couples
by A verified traveller

Relaxation and Tranquility

Posted 26-Oct-2014
Pros: The rooms and the integration with nature.
Cons: This is getting really picky but we could have used a little more lighting in the bathroom sink area and a few more towel hooks but that is about it.
Location: We rented a car a drove to the Coba ruins and then on the way back went to Akumal and swam with turtles which we'd highly recommend.
Great hotel with amazing service. We felt welcome from the moment we arrived. The staff takes in this hotel is immediately clear. We really appreciated being able to learn about and enjoy how the hotel has been carefully built in a manner as to preserve the natural ecosystem. Rooms were great with a spacious courtyard just like the pictures. We've never been to a hotel that was so quiet. Food was excellent with many choices.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Atlanta, GA

Awesome rooms!

Posted 14-Oct-2014
Pros: Rooms and excellent hotel staff.
Cons: The only complaint I have is the mosquitos. They are very aggressive and I assume the eco-friendly mantra prevents use of pesticides.
Great lavish villas, all with pool and large outdoor space. The rooms are the star here and they more than make up for the fact that the beach is pretty far away from the vast majority of rooms. The buggys transport you to the beach and they are usually quite prompt once you call for one.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Denver

Posted 10-Oct-2014
Incredible villa! Very private, spacious and luxurious. This property is very special. The service is superb. My only criticism is that it would be nice to have an option for snacks and small meals on the property. The restaurants are fabulous, but I prefer to have a simpler breakfast & lunch and then a nice dinner out.