Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

amazing hotel with real 5star service in Mayakoba.

Posted 28-Jun-2015
Pros: Luxury stylish hotel with modern rooms and big pools
Location: Play del Carmen, rosewood hotel has good sushi restaurant
We stayed in bayan tree hotel in luxury villa with lagoon view and big pool. Pool is big and good enough to swim for adults. Room is clean in modern design. Service is great. Delicious breakfast buffet. There is big distance from lagoon view villas to the beach but hotel provides quick transportation to the beach area. There is very good kids club where kids can borrow staff to play on the beach. We loved everything about this hotel and will be decently come back. Only one problem was mosquitos but hotel gives you spray against it.
Comment from Hotel Management
1-Jul-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for taking the time to share your experience here at Banyan Tree Mayakoba. It is our pleasure that you had a most enjoyable stay. Thank you in particular for mentioning the comfort and privacy of your villa as well as the attentive service provided by our people. We are looking forward to welcoming you back and send you our warmest regards, Michael Näther
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Almost a perfect stay until checking out.

Posted 22-Jun-2015
The hotel exceeding my every expectation. The room and staff were great. On the last day I called the front desk to speak to the person in charge of our travel to the airport. The staff transferred my call various times and unknown to me on the final attempt they transferred me to an office in Cancun. When I checked out there was a $6 charge added to my bill. I had free WiFi calling with my provider for the whole stay and had I been told that they were transferring g My call elsewhere AND bei g charged $6 for a 1 minute phone call, I would have never agreed and placed the call myself. I asked the staff member to reconsidered but she ig ored me and left that charge on my $700 plus bill. Needless to stay that a perfect stay was ruined upon checking out.
Comment from Hotel Management
30-Jun-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your wonderful comments. We are so happy to hear that we exceeded your expectations and that you had a beautiful stay with us. On the other hand I am very upset to hear about the incident during your check out. You are completely right and I would like to apologize for such a lack of sensibility and common sense. Even though we dropped the ball at the very end, hopefully this incident will not detain you from eventually coming back. I then would personally make sure that you will have another most wonderful or even better stay. With warmest regards, Michael Näther
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and exclusive hotel

Posted 11-May-2015
Pros: the privacy at the villas
Cons: Prices
Nice and spaced Villas with excellent service. The Hotel by itself is impressive. Food and beverages expensive
Comment from Hotel Management
3-Jun-2015 by Michael Näther, Hotel Management
Dear Guest: We are happy to know that you enjoyed the privacy and comfort our your villa and the service provided by our people. Hoping to yo be able to welcoming you back, we send our warmest regards,
5 out of 5
Recommended
for Couples
by A verified traveller from Monterrey, Mexico

Banyan Tree always delivers

Posted 28-Apr-2015
Pros: Service level is top notch and has a great atmosphere.
Cons: The whole hotel is embodied by the Mayakoba Mangrove, this is amazing, but it does attract a lot of mosquitoes, not a lot to be done anyway.
Location: Great golf course, tour of the mangrove lunch or dinner at the Rosewood and you do have Quinta Avenida at Playa del Carmen nearby.
This time we only stayed for one night at Banyan Tree. We had been in cancun for two nights at Fairmont Mayakoba for a wedding. We where planing to stay until Monday in cancun and we managed to check out from Fairmont to go right next door to Banyan. We had stayed before at Banyan and never at Fairmont, we thought it would be a similar experience. Leaving for only a night at Banyan entails everything I have to say of how good it is. Since the moment they receive you at the main entrances. Check in by the lobby with green juice, and final check in at your villa. You can stay at your villa and don't leave enjoying your private HUGE plunge pool, or decide to go out and have dinner at one of their restaurants like Saffron for a top Thai dinner experience.
Comment from Hotel Management
3-Jun-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your gracious comments. We are delighted to know that you enjoyed the comfort of your private villa, the service provided by our people and the food in our restaurants. Hopefully we will be able to welcoming you back soon for a little longer than just one day and create another memorable experience. With warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2015
Excellent property Everything was 5 star Need to do a better job with small kids and their noise Kids in two adult pools and none in kids pool
Comment from Hotel Management
3-Jun-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your positive comments. Hoping to be able and welcome you back soon, please receive our warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Kingston. jamaica

Wonderful for both family and couples .

Posted 10-Apr-2015
Enough to do for kids and very peaceful yet not too quiet. One of the nicest places we've been.
Comment from Hotel Management
3-Jun-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your gracious comments. We are delighted that you had a pleasant and memorable stay with us and look forward to welcoming you back to Banyan Tree Mayakoba.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Beautiful Hotel missing a great beach

Posted 10-Apr-2015
Pros: Food was great, and the SPA is one of the best, real Thai Masseuses with great experience just like the ones I had in great hotels in Thailand
Cons: Bed line, Beach
I choose these Hotel for a quick escape with my husband and it was our first getaway from the kids, I saw in the reviews that it was not kids friendly but It was FULL of kids by the time I went almost like you where in a Marriott resort, the room was great, but I think they can have better bedding for such an expensive room. The SPA was the best, it is a bit pricey but its completely worth it. Food was also fantastic. The beach was a disappointment, it was nothing like the pictures, services was super slow at the beach, they had a seaweed problem but they had a tractor all day long crossing the beach so I had to breath monoxide while I was laying to relax. I went 3 times to the lobby to talk about this but nothing change so I spend my beach days in tulum and playa del carmen.
Comment from Hotel Management
3-Jun-2015 by Michael Näther, Hotel Management
Dear Ms. Veronica: Thank you for your comments. We are happy to hear that you enjoyed the resort, but also regret that due to the weather, our beach conditions were not the best during your stay. We have made efforts to improve these conditions and hope that it will not detain you form potentially visiting us again. With warmest regards,
5 out of 5
Recommended
for Couples
by A verified traveller

Perfect in everyway

Posted 4-Apr-2015
Simply Outstanding - Great service, beatiful place
Comment from Hotel Management
3-Jun-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your outstanding comment. We truly appreciate your feedback. With warmest regards,
5 out of 5
Recommended
for Couples
by KELLY from NYC

Perfect

Posted 3-Apr-2015 on Hotels
A beautiful place. Spa is wonderful too.
Comment from Hotel Management
30-Apr-2015 by General Manager, Hotel Management
Dear Guest: Thank you very much for staying with us. We hope to have the opportunity to welcome you back soon, Michael Näther
4 out of 5
Recommended
for Everyone
by A verified traveller from dayan

Posted 25-Mar-2015
Otimo hotel para curtir a dois. Ótimo quarto, piscina particular sensacional. Os restaurantes são charmosos e com muita opção. A praia deixa a desejar mas o serviço lá é super atencioso. Equipe de esportes não existe.
Comment from Hotel Management
31-Mar-2015 by General Manager, Hotel Management
Dear Guest: Thank you for your wonderful comment. We are delighted that you enjoyed the privacy and comfort of your villa and the service provided by our people. Hopefully we will have the pleasure of welcoming you back in the future. Warmest regards, Michael Näther