Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and exclusive hotel

Posted 11-May-2015
Pros: the privacy at the villas
Cons: Prices
Nice and spaced Villas with excellent service. The Hotel by itself is impressive. Food and beverages expensive
5 out of 5
Recommended
for Couples
by A verified travellerfrom Monterrey, Mexico

Banyan Tree always delivers

Posted 28-Apr-2015
Pros: Service level is top notch and has a great atmosphere.
Cons: The whole hotel is embodied by the Mayakoba Mangrove, this is amazing, but it does attract a lot of mosquitoes, not a lot to be done anyway.
Location: Great golf course, tour of the mangrove lunch or dinner at the Rosewood and you do have Quinta Avenida at Playa del Carmen nearby.
This time we only stayed for one night at Banyan Tree. We had been in cancun for two nights at Fairmont Mayakoba for a wedding. We where planing to stay until Monday in cancun and we managed to check out from Fairmont to go right next door to Banyan. We had stayed before at Banyan and never at Fairmont, we thought it would be a similar experience. Leaving for only a night at Banyan entails everything I have to say of how good it is. Since the moment they receive you at the main entrances. Check in by the lobby with green juice, and final check in at your villa. You can stay at your villa and don't leave enjoying your private HUGE plunge pool, or decide to go out and have dinner at one of their restaurants like Saffron for a top Thai dinner experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2015
Excellent property Everything was 5 star Need to do a better job with small kids and their noise Kids in two adult pools and none in kids pool
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kingston. jamaica

Wonderful for both family and couples .

Posted 10-Apr-2015
Enough to do for kids and very peaceful yet not too quiet. One of the nicest places we've been.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Beautiful Hotel missing a great beach

Posted 10-Apr-2015
Pros: Food was great, and the SPA is one of the best, real Thai Masseuses with great experience just like the ones I had in great hotels in Thailand
Cons: Bed line, Beach
I choose these Hotel for a quick escape with my husband and it was our first getaway from the kids, I saw in the reviews that it was not kids friendly but It was FULL of kids by the time I went almost like you where in a Marriott resort, the room was great, but I think they can have better bedding for such an expensive room. The SPA was the best, it is a bit pricey but its completely worth it. Food was also fantastic. The beach was a disappointment, it was nothing like the pictures, services was super slow at the beach, they had a seaweed problem but they had a tractor all day long crossing the beach so I had to breath monoxide while I was laying to relax. I went 3 times to the lobby to talk about this but nothing change so I spend my beach days in tulum and playa del carmen.
5 out of 5
Recommended
for Couples
by A verified traveller

Perfect in everyway

Posted 4-Apr-2015
Simply Outstanding - Great service, beatiful place
4 out of 5
Recommended
for Everyone
by A verified travellerfrom dayan

Posted 25-Mar-2015
Otimo hotel para curtir a dois. Ótimo quarto, piscina particular sensacional. Os restaurantes são charmosos e com muita opção. A praia deixa a desejar mas o serviço lá é super atencioso. Equipe de esportes não existe.
Comment from Hotel Management
31-Mar-2015 by General Manager, Hotel Management
Dear Guest: Thank you for your wonderful comment. We are delighted that you enjoyed the privacy and comfort of your villa and the service provided by our people. Hopefully we will have the pleasure of welcoming you back in the future. Warmest regards, Michael Näther
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Mar-2015
Extremely quiet and relaxing. Staff at pools great.
Comment from Hotel Management
31-Mar-2015 by General Manager, Hotel Management
Dear Guest: Thank you for your positive comment, especially about our people by the pool. It will always be our pleasure to welcome you back.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Estado de Mexico

Posted 3-Mar-2015
Pros:
Las villas espectaculares, la comida deliciosa especialmente el restaurante Tamarind. Les recomiendo el Spa!! El servicio excelente Para parejas no les recomiendo llevar niños
5 out of 5
Recommended
for Couples
by A verified traveller

Home away from home

Posted 2-Mar-2015
Pros: villa, clean, staff
Cons: food
Location: nice location but the beach was very small
amazing beautiful resort with nice staff, food could be improved thought
Comment from Hotel Management
12-Mar-2015 by General Manager, Hotel Management
Dear Guest: Thank you and it will be our pleasure to welcome you back “home” soon. Sincerely Michael Näther