This resort is on Akumal Bay, with great snorkeling. Put on a mask and fins and there are turtles, rays, and numerous other fish (albeit a bit of a distance out but it’s a shallow bay). The hard corals are in terrible condition. Grounds are nice. Lots of iguana, agoutis and even a coati.
We stayed in a ground level room, which gave an extended, semi-private deck. We loved using the individual hot tubs after coming out of the ocean. The room itself was large with a full closet.
The buildings and furniture need a refresh although they are clean. Just old and worn. Our outside light didn’t work, and the door to the patio didn’t lock. There were just three outlets in the room. One was hidden behind cabinet and was used by the mini refrigerator and coffee pot. Another had one plug occupied by the telephone. That left just three places to plug in chargers. Be sure to bring a power strip!
Staff were always friendly and helpful but overall they seemed understaffed. Restaurant service, especially at the snack bar, was often slow, although it seemed to improve as the week progressed. Food was adequate, but we are not “foodies”. Housekeeping was good but often there was a shortage of towels, both in the room and at the pool. Again, not enough staff? Getting service (new batteries for the safe, bath towels in the evening, unplugging the jacuzzi) was slow, and sometimes required multiple requests.
Despite the shortcomings, we recommend it!