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Reviews of Selina Copacabana

3 out of 5
Selina Copacabana
Rua Almirante Gonçalves, 5 Copacabana, Rio de Janeiro, RJ

Reviews

7.4

Good

Rating 10 - Excellent. 205 out of 753 reviews" "
Rating 8 - Good. 247 out of 753 reviews" "
Rating 6 - Okay. 192 out of 753 reviews" "
Rating 4 - Poor. 66 out of 753 reviews" "
Rating 2 - Terrible. 43 out of 753 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was simple and colorful. Boho vibes. Really clean and comfortable. Lots of pillows. Staff was great and accommodating. The location is 1min from Copacabana beach which is awesome. Copacabana tends to be loud due to the live music, and I could hear a bit, but the hallway and corridors were quiet. Will definitely recommend this hotel to my friends and family.
Stayed 2 nights in Feb 2024
Response from Selina on Mar 11, 2024
Hello Nathalia, We are very happy with your feedback! Our team works to provide the best experience for everyone.We hope to see you soon.Selina Copacabana.

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service
The room is very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Dr RItaRae, Westlake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place in a very convenient . The staff is extremely friendly. And helpful. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Roberta C. on Jan 8, 2024
Hello Dr. Rita,We are very happy to know that you enjoyed your stay at Selina Copacabana. Our team works hard to provide the best experience for all guests. We greatly appreciate your feedback!It was a pleasure to welcome you. See you soon!

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, amenities
Hallways on floor dark
Stayed 2 nights in Nov 2023
Response from Selina on Nov 30, 2023
Hi Henry,We really appreciate your feedback and are happy that you enjoyed your stay at Selina Copacabana!Thank you for bringing it to our attention and we are available if you would like to share more about your experience!See you soon!Best regards,Roberta de Carvalho.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with m 2 kids in a family room. The hotel was good value for money, right in the beach front and had everything we needed. Rooms are not huge but for a couple of nights it's was sufficient. So just to note there is no air conditioning and no fridge in the room.
Stayed 2 nights in Oct 2023

8/10 Good

Stephan

Liked: Cleanliness, property conditions & facilities
Good experience
Stayed 6 nights in Oct 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service
Nannanana
Stayed 1 night in Apr 2023

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing location and the staff were so friendly! Free drinks every night!
Stayed 8 nights in Mar 2023

8/10 Good

Valerie

Stayed 2 nights in Dec 2022
Response from Selina on Oct 24, 2023
Hello! Thank you for your feedback. This is very important for us to improve.You are very welcome!

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Carlos A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2022

4/10 Poor

Pablo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our main concern was the lack of cleanness of the room, especially the bathroom. There was even an used bar soap on the bathtub. Staff were not friendly or even receptive, and were not even able to indicate where to park the car. Rooms were too noisy from the street traffic
Stayed 1 night in Oct 2022
Response from Selina on Oct 24, 2023
Hello!We are sorry for your negative experience.Thanks for your feedback. This is very important for us to improve.We direct the issues to the experience sector.

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia
Ótima estadia. Bom atendimento da recepção, quarto amplo com vista da praia e roupa de cama de qualidade, espaço de co-working com vista da praia. Corredores podiam ser um pouco melhor iluminados.
Stayed 2 nights in Aug 2022
Response from Bilú - Destination Manager on Sep 19, 2022
Olá!Obrigado pelo seu feedback.Isso é muito importante para melhorarmos.Você é muito bem-vindo!

10/10 Excellent

Janini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views of Copacabana beach. Great stay!!! Will definitely return.
Stayed 5 nights in Mar 2022
Response from Bilú - Destination Manager on Apr 5, 2022
Hello! Thank you for your feedback. You are very welcome!

10/10 Excellent

Dane

Stayed 3 nights in Feb 2022
Response from Selina on Jul 24, 2022
Hello! Thank you for your feedback. You are very welcome!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Jan 2022
Response from Bilú - Destination Manager on Mar 4, 2022
Hello! We are sorry for your negative experience. Thanks for your feedback. This is very important for us to improve.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and nice room.
It was a great stay and we had a room with a beautiful view. The balcony was large with sun chairs but we spent our time on the beach. The only drawback is that it has small elevators and too many floors. Otherwise the room, service and location were perfect. I also liked the decor of our room. Well worth what we paid. I liked the shower it was spacious.
Stayed 2 nights in Feb 2022
Response from Bilú - Destination Manager on Mar 2, 2022
Hello! Thank you for your feedback. We are delighted that you enjoyed your experience with us. Selina Copacabana is a special place to make connections and enjoy good music. You are very welcome!

4/10 Poor

Rasmus

Disliked: Property conditions & facilities
Pretty disappointed
Was happy I was upgraded to a sea view. That’s the positive part. First two days there were no key cards that worked and it was terrible especially when the bathroom was outside the room.. they didn’t really apologize for the inconvenience which was horrible because u couldn’t lock your room and go take a shower without going to the reception in the bottom of the 10 story building without having to get a staff member from the reception to come help open your door. Which they seemed to really hate doing, so it never felt like it was okay to ask for access to your own private room.. I was really looking forward to this stay but I’m so disappointed now that I’m most definitely not going back. AC did not work and was very and was on when we entered the room so that’s really not environment friendly… the guy at the reception at check in was cool but…. There’s many better stays in Rio where your money is better spent. They didn’t even compensate anyone for the lack of keycards. It really feels like a prison when the guard has to walk you to your room like this, the least they could do was wire back some money or at least do something nice..
Stayed 4 nights in Jan 2022
Response from Bilú - Destination Manager on Feb 1, 2022
Hello! We are sorry for your negative experience. Thanks for your feedback. This is very important for us to improve. We direct the issue of reception to the experience sector. During your stay we had a problem with the system that makes the magnetic keys for the rooms. It took almost 24 hours for support to resolve the issue. Our shared bathrooms have manual keys. We talked to the supervisor to pay more attention to the service in these cases. We will contact you (via the email registered in the system) to talk about the compensation. You are very welcome!

8/10 Good

Clarice

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Extremely comfortable and excellent location
Our stay at Selina was very pleasant. The bed was extremely comfortable. The design of the room was impeccable and cheerful. The location of the Hotel is punctual. Beach front and close to tons of restaurants and bars.
Stayed 1 night in Dec 2021
Response from Bilú - Destination Manager on Dec 27, 2021
Thank you for your feedback. We are delighted that you enjoyed your experience with us. Selina Copacabana is a special place to make connections and enjoy good music. You are very welcome!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money
It was surprisingly good
Stayed 1 night in Dec 2021
Response from Gabi - Experience Supervisor on Dec 15, 2021
Hello! Thank you for your feedback. You are very welcome!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good location and service. The room I stay have beautiful views. Near the restaurants,bars and park.
Stayed 1 night in Aug 2021
Response from Gabi - Experience Supervisor on Sep 14, 2021
Hello! We are very glad that you enjoyed the experience with us. Thank you for your feedback. You are very welcome!

6/10 Okay

Orazio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A charming hostel
Hotel is very charming, room was lovely, but the level of service they offer at the front desk is terrible, barely hostel level. 4 staff members, not including security, standing around behind the desk while 4 people are in line to speak with front desk. No phone in room to call the front desk. Repeatedly told me my girlfriend wasn’t authorized to have breakfast with me even though we filled out an entire page of information about her. Its a real shame, the room was beautiful.
Stayed 3 nights in Feb 2021
Response from Mike Gonzalez on Mar 1, 2021
We sincerely apologize for your feelings towards our employees. But all guest must be registered at the time of check in in the same way as any type of visit you receive (for your own safety), in the same way that we believe that you will be happy for the late check out that we offer you free of charge on the day of today

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Specially the one who work on Sunday afternoon. Even if everything was close he make my stay wonderful!
Stayed 3 nights in Dec 2020
Response from Mike Gonzalez on Jan 19, 2021
Obrigada pelo seu amável comentário, cada feedback nos faz trabalhar melhor. Selina Time

10/10 Excellent

Giuliana

Stayed 7 nights in Dec 2020
Response from Mike Gonzalez on Jan 19, 2021
Obrigada pelo seu amável comentário, cada feedback nos faz trabalhar melhor. Selina Time

2/10 Terrible

Verified traveller

Liked: Cleanliness
The hotel itself is ok with great service warning the area is very !!!!!! Dangerous I got attacked and robbed right on street outside hotel at night near the bar be aware
Stayed 6 nights in Feb 2020
Response from 55Hotel on Jun 1, 2020
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The property is excelently located in front of the Copacabana beach. It has two elevators with low capacity (4 people each) that not satisfy the needs of the facility. Access to the breakfast place is an escalator complicated for people with mobility problems.
Stayed 5 nights in Mar 2020
Response from Mike Gonzalez on Mar 19, 2021
Thank you very much for your kind comment, it is a pleasure that you enjoyed your stay with us, we are waiting for you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente quarto apesar de o meu nao ter uma vista bonita, atenciosos recepcionistas apesar de estar sempre serios o tempo todo. Cafe da manha excelente, super recomendo ( unica coisa ruim e pecimo Sinal de internet , so funciona nas escadas ou na recepção.
Stayed 4 nights in Jan 2020
Response from Mike Gonzalez on Mar 19, 2021
Thank you very much for your kind comment, it is a pleasure that you enjoyed your stay with us, we are waiting for you again.

10/10 Excellent

ToniC, Oklahoma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice clean great location. Room not bedding booked but adequate.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff spoke English which is a huge plus . They were polite . Luckily, i spend most of my time out of the hotel because the hotel basically only offers a room . There’s no place to hang out or enjoy the views if you don’t have a room with a sea view . There’s no pool or terrace or roof top for those in between times when you’re not at the beach or excursions. The breakfast is bad and boring . Ate there once and went the following noting to find the same thing and never went back . The location is right on the beach . Just walk out the hotel and cross the street which was awesome
Stayed 6 nights in Dec 2019
Response from Mike Gonzalez on Mar 19, 2021
Thank you very much for your kind comment, it is a pleasure that you enjoyed your stay with us, we are waiting for you again.

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Mike Gonzalez on Mar 19, 2021
Thank you very much for your kind comment, it is a pleasure that you enjoyed your stay with us, we are waiting for you again.

4/10 Poor

MC

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
1. Service: very rude on the first day. The desk attendant denied us early check-in despite my reservation on Orbitz saying we had it and would not even look at my phone to see what I was referring to. She also stopped helping us to have conversations with other staff in other languages. 2. Room: extremely small. The beds were smaller than my college dorm beds and were so close together that my friend and I were able to share a blanket (we did not want to go under the covers in those beds). The bathroom was about the same size as the bedroom with a sink the size of an airplane's and a shower with no curtain. 3. Breakfast: not the best, but the view is beautiful, and it is something. Probably the best thing the hotel has to offer besides the location which is right across the street from Copacabana Beach Port 5. Overall a disappointing experience but it was fine since we were only there for one night.
Stayed 1 night in Sep 2019
Response from General Manager on Nov 1, 2019
Dear Mr. MC, We thank you for your comments, which have already been discussed with the competent departments and which certainly help us in the continuous improvement of our services. We hope to see you soon in the 55/Rio Copacabana! Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice location I wish the AC worked better. I didn't care for the hotdog breakfast meat. It be ER changes
Stayed 3 nights in Jun 2019
Response from General Manager on Jul 1, 2019
Dear Mr./Mrs. , We thank you for your comments, which have already been discussed with the competent departments and which certainly help us in the continuous improvement of our services. We hope to see you soon in the 55/Rio Copacabana! Best Regards, General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the AC worked better. Another breakfast meat option other than hots dogs and red sauce would also be cool. Otherwise I could not have been happier or better located.
Stayed 3 nights in Jun 2019
Response from General Manager on Jul 1, 2019
Dear Mr./Mrs., We thank you for your comments, which have already been discussed with the competent departments and which certainly help us in the continuous improvement of our services. We hope to see you soon in the 55/Rio Copacabana! Best Regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed feelings
Overall, the stay was alright. One thing that I didn’t like was when the front desk lady called me at 11:45am to tell me that my checkout was at 12pm. The reason that bothered me is because I had just spoken to her and confirmed that we were checking out at 12. I felt as if she thought we were going to stay pass 12, and I would never and have never stayed pass checkout unless it was approved. We stayed at this location previously and we had a good experience and excellent breakfast, but sometimes you can get different experiences at the same location.
Stayed 1 night in Jun 2019
Response from General Manager on Jun 29, 2019
Dear Mr./Mrs. , We thank you for your comments, which have already been discussed with the competent departments and which certainly help us in the continuous improvement of our services. We hope to see you soon in the 55/Rio Copacabana! Best Regards, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eu amo Río
We enjoyed our stay at 55/Rio, it was clean and had a good breakfast. The front desk staff was very nice. We would recommend this place, and it has awesome views of Copacabana on the 12th floor where breakfast is served.
Stayed 6 nights in May 2019
Response from General Manager on Jun 10, 2019
Dear Mr./Mrs. thank you for being with us and for commenting on our services and structure. Our biggest goal is to make your experience as pleasant as possible! We hope to see you soon in 55/Rio Copacabana! Best regards,

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from General Manager on Jun 26, 2019
Dear Mr./Mrs. , We thank you for your comments, which have already been discussed with the competent departments and which certainly help us in the continuous improvement of our services. We hope to see you soon in the 55/Rio Copacabana!

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It was very good and I enjoyed friendly staffing
Stayed 3 nights in Mar 2019
Response from General Manager on Mar 9, 2019
Dear Mr. Walter, So-and-so, thank you for being with us and for commenting on our services and structure. Our biggest goal is to make your experience as pleasant as possible! We hope to see you soon in 55 Rio Copacabana! Best regards,

6/10 Okay

ADEMIR J

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Gerente Geral on Nov 14, 2018
Prezado Sr. Ademir, agradecemos por ter estado conosco e seria um prazer recebê-los novamente tendo a chance de acertar os pontos que perdemos na sua avaliação. Nossa maior meta é fazer da sua experiência, a mais agradável possível! Esperamos revê-lo em breve no 55/Rio Copacabana Hotel! Atenciosamente,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kangaroo Chris
Excellent Location
Stayed 3 nights in Aug 2018
Response from General Manager on Oct 2, 2018
Dear Mr. Christopher, thank you for being with us and for commenting on our services and structure. Our biggest goal is to make your experience as pleasant as possible! We hope to see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Gerente Geral on Dec 11, 2018
Prezados Sr. ou Sra., agradecemos por ter estado conosco e pelo comentário quanto aos nossos serviços e estrutura. Nossa maior meta é fazer da sua experiência, a mais agradável possível! Esperamos revê-los em breve!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

8/10 Good

Olaolu

Liked: Cleanliness, staff & service, property conditions & facilities
Good outing
Amazing

8/10 Good

Mattias

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money.
Very good value for money. An old hotel but they painted and redone the rooms so they look modern and fresh. Location is perfect right in front of the beach. Nothing luxurious here but really good value for money.

4/10 Poor

ANGELA

Liked: Staff & service
Disliked: Room comfort
AC not working in the summer heat
Location was ok as it is right by Copacabana beach. However our room AC was not working makes it unbearable with the humid heat. You can tell a huge difference of temperature between the lobby and room, lobby was much colder. And the room is very tiny. You won’t get much recommendation from the receptionist, so do your research.
Stayed 3 nights in Mar 2018

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and great view.
Stayed 2 nights in Mar 2018

10/10 Excellent

calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
viva debret hotel
front desk staff on greeting during our stay and departing were very friendly professional and helpful. kudos to them. the area was quite safe , you are on the beach and there are a bunch of restaurants and supermarkets in the vicinity. however the breakfast was better when it used to be on the top floor with a view.
Stayed 5 nights in Feb 2018

8/10 Good

Keith, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a beautiful view of the beach.
Loved it. Close to beach and felt safe. Good breakfast
Stayed 1 night in Feb 2018

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
amazing, great staff, super friendly, the breakfast was incredible good. Good value for your money, I am definitely coming back to this hotel
Stayed 3 nights in Jul 2017