Hotel is very charming, room was lovely, but the level of service they offer at the front desk is terrible, barely hostel level. 4 staff members, not including security, standing around behind the desk while 4 people are in line to speak with front desk. No phone in room to call the front desk. Repeatedly told me my girlfriend wasn’t authorized to have breakfast with me even though we filled out an entire page of information about her. Its a real shame, the room was beautiful.