Note fondée sur 986 évaluations vérifiées
4,0 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié de Hemmingford
Publié le 6 avr. 2023
Igucufucuc
Commentaires de Gestion de l’hôtel
7 avr. 2023 par BY, Gestion de l’hôtel
Hi Andre - we would like to learn more about your stay with us.
par un voyageur vérifié
Publié le 16 avr. 2024
I booked at a Hyatt because I expected it to be a little nicer. Unfortunately we got there to check in, around 6:30 pm, after a 7 hour car ride and our room was a mess. No sheets on the bed, old food and trash around the room, filthy. Ok, we thought it was a simple mixup of a room marked clean that hadn’t been cleaned. We informed Madisson at the desk, who was extremely kind, apologetic and helpful. (Bonus points for her, she deserves a raise) Unfortunately the hotel was completely booked and there wasn’t another available room for us, there was also a constant flow of people and so Maddison couldn’t much help us get the room cleaned as she was the only person working at all that evening. After waiting over an hour and poor Maddison being constantly swamped, I even offered to clean the room if she could get us a cleaning cart. But she was able to get in touch with her manager who came and cleaned the room for us so we could finally get into our room at about 9 pm. After that fiasco I was grateful for their effort to help us.
However overall the stay wasn’t great. A broken ice machine and no vending machine on every floor, the continental breakfast was basically bagels, yogurt with pineapple and some flavorless eggs or dry waffles.
Also there was only one pot of coffee that was constantly empty. I think 4-5 different patrons asked how much longer for coffee.
We had used Expedia to book, which I won’t do again, because we couldn’t even cancel and go somewhere else.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par BY, Gestion de l’hôtel
Thank you Amanda for sharing your experience with us. We apologize for the inconvenience caused and would appreciate the opportunity to make this right should you find yourself back in our area. We will share this with our team as well.
par un voyageur vérifié de Hot Springs Village
Publié le 7 avr. 2024
Our room, next to the elevator, was ready when we arrived on Wednesday afternoon. Not content with registering my debit card for “incidentals,” the hotel charged me 40.00, promising to give it back if I didn’t run up any charges. On Thursday and Friday mornings when we left the hotel, I reminded them that our room should be cleaned and made up. No one touched the room during our three-night stay. Despite a personal appeal to the front desk on the two days. Citing a prepaid (Expedia) “third party reservation,” the hotel presented me with a checkout bill showing an unidentified credit balance of 27.00. No room charge, taxes, or any other breakdown. We did manage to extract some clean towels one evening.
Without going into minute detail, the hotel was just plain tired. The drain in our washbasin and our shower was damaged. The radio berwen our beds was turned on and off by a wall switch beside the entrance door. I will skip over how long it took to ferret out that distinctive feature.
We did not eat breakfast, which looked just fine, but the Regular coffee (the only one of three dispensers that bore a label) at 0715, in the middle of breakfast hours. Making myself heard with some difficulty (one of the servers was shouting, “I don’t be anybody’s maid!”) to the front desk, I was met with as much eagerness to produce fresh coffee as if I’d suggested re-tiling the lobby floor. I had a radio appearance scheduled for 0800, so I really didn’t have time to waste. This was not true of
Commentaires de Gestion de l’hôtel
8 avr. 2024 par BY, Gestion de l’hôtel
Thank you William for sharing your experience. We will review this with our staff in detail.
par un voyageur vérifié
Publié le 6 avr. 2024
Water pressure was really low
Commentaires de Gestion de l’hôtel
8 avr. 2024 par BY, Gestion de l’hôtel
Thank you Ayeesha for letting us know.
par un voyageur vérifié
Publié le 4 avr. 2024
Commentaires de Gestion de l’hôtel
5 avr. 2024 par BY, Gestion de l’hôtel
Thank you Constance - we hope to see you again very soon!
par un voyageur vérifié
Publié le 25 mars 2024
Great place to stay.
Commentaires de Gestion de l’hôtel
25 mars 2024 par BY, Gestion de l’hôtel
Thank you Daryl for the excellent review. We hope to see you again very soon!
par un voyageur vérifié
Publié le 18 mars 2024
This hotel was almost perfect, until I saw hair left in the shower. Other than that it was decent.
Commentaires de Gestion de l’hôtel
18 mars 2024 par BY, Gestion de l’hôtel
Thank you AmBria for sharing your experience. We hope to see you again soon.
par un voyageur vérifié
Publié le 17 mars 2024
This property exceeded my expectation, love quietness, shooping& restaurants.
Commentaires de Gestion de l’hôtel
17 mars 2024 par BY, Gestion de l’hôtel
Thank you William - we are thrilled you enjoyed your stay with us and that we exceeded your expectations!
par un voyageur vérifié
Publié le 13 mars 2024
It was clean, staff was friendly, big rooms!
Commentaires de Gestion de l’hôtel
13 mars 2024 par BY, Gestion de l’hôtel
Thank you Jarrett for the excellent rating! We are pleased you enjoyed your stay and found our staff friendly. We hope to see you again very soon!
par un voyageur vérifié
Publié le 12 mars 2024
It was a quick stay, the front desk was accommodating. The room was clean.
Commentaires de Gestion de l’hôtel
13 mars 2024 par BY, Gestion de l’hôtel
Thank you Chad - happy to hear you enjoyed your quick stay with us and found your room to be clean and enjoyed our staff.
