Property entrance

Reviews of Super 8 by Wyndham Ruther Glen Kings Dominion Area

2 out of 5
Super 8 by Wyndham Ruther Glen Kings Dominion Area
24011 Ruther Glen Rd, Ruther Glen, VA

Reviews

5.4
Rating 10 - Excellent. 57 out of 453 reviews" "
Rating 8 - Good. 83 out of 453 reviews" "
Rating 6 - Okay. 100 out of 453 reviews" "
Rating 4 - Poor. 84 out of 453 reviews" "
Rating 2 - Terrible. 129 out of 453 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Corinne

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Watch you card if you pay with one.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Guest,We are sorry to hear about your concerns regarding card payment. Your feedback is valuable, and we take the security of our guests' information seriously. Please provide more details about your experience, so we can investigate the matter thoroughly and take appropriate actions. Our priority is to ensure a safe and smooth stay for all our guests. If you have any specific information or incidents to share, please contact our management directly.Sincerely,Hotel Manager

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Guest,We're sorry to hear that your stay did not meet your expectations. We value your feedback, and if you have specific concerns or suggestions, please feel free to share them with us. Your input is essential as we strive to improve our services.Thank you for choosing us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Khalid, Tiffin

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Khalid,We're sorry to hear that your experience fell short of expectations with a score of 1 out of 5 on Expedia. We value your feedback, and if there are specific details about your stay or areas where we can improve, please share them with us. Your comments are important, and we hope to have the opportunity to address any concerns and enhance your experience during any future visits.Sincerely,Hotel Manager

6/10 Okay

Joe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
I thought the needs were too hard.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Joe,Thank you for sharing your feedback with us. We appreciate your input regarding the firmness of the beds. We apologize if they did not meet your expectations. Guest comfort is important to us, and your comments will be considered as we aim to enhance our accommodations. If you have any specific preferences or if there's anything else we can do to make your next stay more enjoyable, please let us know. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 Good

Scott

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Scott,Thank you for sharing your feedback on Hotels.com. We're pleased to see that you had a positive experience during your stay. If there are specific areas where we can improve and earn that perfect score, please let us know. Your insights are valuable, and we hope to welcome you back for an even better experience.Sincerely,Hotel Manager

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Response from Hotel Manager on Feb 14, 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is important, and we apologize for not meeting your expectations. We would appreciate more details about your specific concerns so that we can address them and improve our services.If you have the time, please reach out to us directly to discuss your experience further. We value your feedback and would like the opportunity to make things right.Sincerely,Hotel Manager

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 10, 2023
Dear Brian,Thank you for your perfect 5 out of 5 rating on Expedia! We're thrilled to hear that you found our hotel clean and affordable. Your satisfaction is our priority, and we look forward to hosting you again for another excellent stay.Sincerely,Hotel Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
Had a good stay. Room was clean and the front desk staff were nice, I would definitely stay again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Guest,Thank you for sharing your positive experience. We're delighted to hear that you had a good stay, found the room clean, and had a positive interaction with our front desk staff. Your feedback is appreciated, and we look forward to hosting you again on your next visit.Sincerely,Hotel Manager

4/10 Poor

Carol

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Guest,We appreciate your feedback and apologize for any aspects of your stay that fell short of expectations. Your satisfaction is important to us, and we would like to understand more about your experience to address any areas of improvement. If you have specific concerns or suggestions, please feel free to share them with us.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 Good

Bre

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 17, 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you had a positive experience overall. If there are any specific areas where we can further enhance your stay and earn that extra star, please don't hesitate to share your thoughts with us. Your satisfaction is our priority, and we look forward to serving you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk not great, everything else was fine.
This is a decent motel for a quick overnight. No frills but relatively clean, quiet, and comfortable. At 8pm, the front desk looked abandoned and it took multiple tries to get anyone to appear. Located next to a noisy truck stop but the area seemed relatively safe. It worked out fine and I would consider staying again on my next trip.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 14, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your positive comments regarding the cleanliness, quietness, and comfort of our motel. However, we apologize for any inconvenience you faced at the front desk, and we will address this matter to ensure a more prompt and efficient service for our guests. Your insights are valuable, and we hope to have the pleasure of serving you again in the future, providing an even better experience.Sincerely,Hotel Manager

2/10 Terrible

Bijan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, especially the rooms are extremely dirty . The bed sheets and towels are full of brownish or black stains . The carpets and furniture are extremely dirty. The smell of dirt is horrible.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay. It is disheartening to hear about the cleanliness issues you encountered, and we want to assure you that this does not reflect our usual standards. Please be assured that we are taking immediate action to address and rectify the situation. Your feedback is invaluable, and we are committed to providing a clean and comfortable environment for our guests. We hope you will consider giving us another opportunity to serve you and demonstrate the improvements we are making.Sincerely,Hotel Manager

8/10 Good

Carlos L.

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Guest,Thank you for your review and rating on Hotels.com. We're glad to see you had a positive experience during your stay. If you have any specific suggestions or comments on how we can improve and earn a higher rating next time, please feel free to share. Your feedback is important to us, and we look forward to serving you again in the future.Sincerely,Hotel Manager

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Dear Guest,Thank you for your review and rating on Expedia. We're pleased to see that you had a positive experience during your stay. If you have any specific suggestions or comments on how we can improve and earn a higher rating next time, please feel free to share. Your feedback is important to us, and we hope to continue providing a better experience on your future visits.Sincerely,Hotel Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Chris,Thank you for your feedback and for your overall rating of 4 out of 5. If you have any specific comments or suggestions for improvement, please feel free to share. We hope to make your next stay even better.Sincerely, Hotel Manager

4/10 Poor

Sridhar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 4, 2023
Dear Guest,We appreciate your feedback and apologize for any issues you experienced during your stay. We take your comments seriously and will work to address them to improve our services. If you have any specific concerns you'd like to share, please feel free to let us know so we can take the necessary steps to make your next stay better.Sincerely,Hotel Manager

6/10 Okay

JOSEPH

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Guest,Thank you for sharing your feedback and rating. If there are any specific comments or suggestions you would like to provide to help us improve and provide a better experience for your future stays, please feel free to do so.We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Like it
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Guest,Thank you for taking the time to leave a positive review of your recent stay with us on Expedia. We're delighted to hear that you liked your stay. If you have any specific comments or suggestions that can help us improve even further, please don't hesitate to share them. Your feedback is valuable to us as we aim to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Sincerely, Lucky Rao General Manager Sleep Inn, Leesburg, FL

2/10 Terrible

Steven

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Steven, We have noted your 1-star review.I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely,Hotel Manager

6/10 Okay

Hallvard

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 15, 2023
Dear Guest,Thank you for your feedback. We're pleased to see that your stay was mostly positive. However, if there were any specific areas you think we could improve upon, please feel free to share them with us so that we can enhance the guest experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Tammy,Thank you for sharing your feedback. We're sorry to hear that your stay didn't meet your expectations. If you have specific concerns or suggestions for improvement, please feel free to let us know, as we are always looking for ways to enhance our guests' experiences.Sincerely,Hotel Manager

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and extremely rude front desk people
People at the front desk are extremely rude and very unprofessional .Carpet was filthy the room looked liked hadnt been cleaned in a very long time. Hair in the bathroom tub , seen several roaches under the sink . Refused a refund for over charging us .
Stayed 6 nights in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Tammy,We apologize for the disappointing experience you had during your stay. Your feedback is important to us, and we will address these issues with our staff to ensure that our guests receive the level of service and cleanliness they expect. Please feel free to contact our management team directly to discuss your concerns further.Sincerely,Hotel Manager

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
Unfortunately our room had bugs scattered about, the bathroom door was broken off its hinges and was unable to shut, cigarette ashes were in the sheets. Just super disappointed
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Dear Guest,We sincerely apologize for the issues you experienced during your stay. This is certainly not the standard of cleanliness and maintenance we strive for. Your feedback is valuable, and we'll take immediate action to address and rectify these concerns. We hope you'll consider giving us another chance to provide you with a more comfortable stay in the future.Sincerely,Hotel Manager

4/10 Poor

gregory

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The staff seemed to be doing their best, but the sewage smell was too much. There is something seriously wrong with the plumbing.
Stayed 1 night in Sep 2023
Response from Hotel manager on Oct 2, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good no frills hotel
Good no frills hotel. Microwave didn't work, but didn't need it. Door wouldn't lock but was fixed immediately. Next to truck stop. Truck noise started early in the morning.
Stayed 3 nights in Sep 2023
Response from Hotel manager on Sep 27, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Nadia

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 27, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 27, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Charming, Hudson

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property was great for a quick nap off the highway on our 14 hour drive, but it felt unsafe as the neighboring rooms had furniture outside the doors, empty beer bottles and the stentch of cigarettes (which normally doesn't bother me because i am a smoker but it was very strong). The stench of cigarettes actually came under our from door as there was an approximate one inch gap at the bottom of the door allowing the outside air to come into our room. Upon entering our room the room felt "clean" but when we pulled the sheets back we found cut holes in the fitted sheet, a cigarette burn in the top sheet and the pillow cases were stained as if they hadnt been changed after the last people stayed. We went diwn to the front desk with pictures and requested new linens, to which the man at the counter seemed frustrated at our request. We went back upstairs and changed the bed ourselves. I wouldn't recommend staying here unless you absolutely have to.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Sep 25, 2023
Dear Charming,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely,Hotel Manager

4/10 Poor

Dave

Disliked: Property conditions & facilities
To close to truck stop
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 22, 2023
Dear Dave,We understand that the proximity to a truck stop may have caused some noise or other inconveniences during your stay. We apologize for any disruption this may have caused. We hope to have the opportunity to provide you with a more peaceful and enjoyable stay on your next visit.Sincerely,Hotel Manager

4/10 Poor

Stanislav, Champaign

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The truck stop is across the road and it was exceptionally noisy. In addition, diversity and inclusion candidates for trucking jobs talked and argued very loudly the whole night outside my door. Water tastes chemicals and "breakfast included" means coffee brewed on the water which tasted chemicals plus some puffins. No, thanks, I will not stay here again.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we regret that the noise from the nearby truck stop and the disturbance outside your door affected your stay negatively. We also apologize for the water and breakfast issues you encountered.We take all guest feedback seriously, and your comments will be shared with our team to improve our services. We appreciate your valuable input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Carpet was dirty bathroom commode wobbly bathroom faucet not cleaned good. Dust behind night tables. I won’t stay at this hotel again
Stayed 1 night in Sep 2023
Response from Hotel manager on Oct 28, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Dear Guest,Thank you for taking the time to rate your stay at our hotel. We're delighted to see that you had a positive experience during your visit. Your feedback is important to us as we strive to provide the best possible service to our guests.If you have any specific comments or suggestions on how we can improve further, please don't hesitate to share. We want to ensure that each guest has a comfortable and enjoyable stay with us.We hope to have the pleasure of hosting you again in the future. If your travels bring you back to our area, we'd love to welcome you back.Sincerely,Hotel Manager

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
Over all it was good. Our room was clean and bed was Comfortable. It's was great price. They are going though Remodel and did see things they could clean up. The website said they have a pool but because of remodel it was close,so it should say it on the website. Wasn't much for breakfast. There is plenty restaurants and gas stations in the area close by. Over all it was Decent.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Sep 4, 2023
Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We're pleased to hear that you had an overall good experience, with a clean and comfortable room at a great price.We appreciate your understanding regarding the ongoing remodel, and we apologize for any inconvenience caused. Your suggestion to update our website information about the pool closure is noted, and we will take steps to ensure accurate information is provided.We look forward to having the opportunity to serve you again in the future and providing an even better experience.Sincerely,Hotel Manager

2/10 Terrible

Sherry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Hotel Manager on Sep 1, 2023
Dear Sherry,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 30, 2023
Dear Guest,We apologize that your experience at our hotel did not meet your expectations, as indicated by your rating of 1 out of 5. We take all feedback seriously and would appreciate more details about what specifically went wrong during your stay. Your input helps us identify areas for improvement and ensures a better experience for future guests.Please don't hesitate to reach out to us with any concerns you may have had. We value your feedback and hope to have the opportunity to address your concerns and regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Nikya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty due to management
We knew this was not 4 stars, I never expected the level of dirty. They put out ragged dirty wash rags and towels. There bed sheets and blankets are trash. I expected wear and tear building wise. This seems to be a family run business. They are terrible and cheap.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Nikya,We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we're sorry to hear that the cleanliness and condition of the room did not meet your expectations. We take your comments seriously and will work to address these issues with our management team. We appreciate your input and hope to have the opportunity to improve and provide a better experience for you in the future.Sincerely, Hotel Manager

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place. Totally satisfied. I can't say anything about breakfast since I never have it anywhere. No noise and right off the hwy.
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 27, 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything except towels and washcloths.
Short stay over with children. Clean room and friendly staff. Towels and washcloths had not been stocked, but I’m sure could have been retrieved if needed. Everything else in order.
Stayed 1 night in Aug 2023
Response from Hotel Manager. on Aug 26, 2023
Dear Maria,Thank you for the comments. I'm glad to hear that you had a great stay and enjoyed the friendly service and clean room. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that you will choose to stay again.Sincerely,Hotel Manager.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty super 8 motel. Disappointed is an understatement! We’re considering going somewhere else less intimidating n LESS crime
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Karen,Thank you for the feedback. We apologize for any cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team to ensure that any areas requiring improvement are addressed promptly. Hope you will visit again soon.Sincerely,Hotel Manager

8/10 Good

Laval

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon motel juste pour passer une nuitée
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 22, 2023
Cher Client,Nous vous remercions d'avoir choisi notre établissement pour votre séjour. Nous sommes heureux de savoir que vous avez trouvé notre motel convenable pour une nuitée. Si vous avez des commentaires spécifiques sur ce qui a contribué à votre expérience, n'hésitez pas à les partager. Votre avis est important pour nous et nous espérons que vous reviendrez peut-être chez nous lors de vos futurs voyages.Cordialement,Le Gérant de l'Hôtel

6/10 Okay

Joseph

Travelled with family
Liked: Room comfort
Got there pool was closed ,that sucks,very little for breakfast.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 19, 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced, especially with the pool closure and breakfast offerings. Your comments are valuable to us, and we'll take them into consideration as we strive to improve our guest experience. We hope you'll give us another chance to provide you with a better stay in the future.Sincerely,Hotel Manager

4/10 Poor

Linda

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The first room we had we killed like 4 roches drity sheets and two tvs which was really uncomfortably. The next room we had was alot better other than we got new blankets bc the top on had burn holes on them all over
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on Aug 14, 2023
Dear Linda,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely,Hotel Manager

4/10 Poor

Jacqueline

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool not in service. Shower had hole on the wall. Beds were Sleep able. Carpet Dirty and smell when you first walk in.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 12, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience you faced with the pool being out of service and the issues you encountered in your room, such as the shower and carpet. Your comments are important to us as we strive to improve our facilities and services. We regret that your experience did not meet our standards, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

8/10 Good

catina

Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 12, 2023
Dear Guest,Thank you for your continued feedback and your rating of 8 out of 10. We're glad that your experience has been positive overall. If there's anything specific you'd like to share with us to help improve your future stays, please feel free to let us know. We look forward to the opportunity to serve you again.Sincerely,Hotel Manager

6/10 Okay

Kenneth W

Disliked: Cleanliness, property conditions & facilities
Filthy rooms
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 11, 2023
Dear Kenneth W,Thanks for letting us know about the housekeeping concerns with your room. Please accept our apology, and we will be checking with our staff to see where we went wrong as we want our guests to have an excellent experience. We hope you'll consider staying with us again in the future, giving us the chance to provide you with an improved and more comfortable experience.Sincerely,Hotel Manager

2/10 Terrible

James

Travelled with partner
Disliked: Amenities, property conditions & facilities
each outlet only had one socket working so all lamps could not be used and could not charge electronic devices. No phone in room to be able to reach front desk no info on wifi until end day stay, no info in room regarding food in area, tv channel listing (at least the tv worked) We won't stay there again and will not use you booking service
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 11, 2023
Dear James,Thank you for taking the time to share your comments with us. Please accept our heartfelt apology that the level of service you received did not meet the usual high standards our guests have come to expect from us over the years. Again, we apologize and hope you’ll give us another opportunity at some point to be of service.Sincerely,Hotel Manager

2/10 Terrible

Yassine

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room smelled bad I couldn’t breath from the smell ( smoking more likely )
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 11, 2023
Dear Yassine,Thank you for your feedback. We deeply apologize for the unpleasant experience you had due to the smell in your room. We will address this issue immediately to ensure that future guests do not encounter similar problems. We hope you might consider giving us another chance in the future. Sincerely,Hotel Manager

6/10 Okay

James

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 22, 2023
Dear James,We appreciate your feedback and the time you took to rate your stay with us. It seems like there might have been some aspects of your experience that didn't meet your expectations. If there are specific areas you feel we could improve upon, we'd love to hear your thoughts so we can work to enhance our services. Thank you for choosing our hotel, and we hope to have another opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Manager

4/10 Poor

Tonya

Business traveller, Travelled with group
I like it but it had roaches n nets all around the room
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 11, 2023
Dear Tonya,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely,Hotel Manager