Standard King Non Smoking

Reviews of Quality Inn and Conference Center

2.5 out of 5
Quality Inn and Conference Center
5501 National Rd E, Richmond, IN

Reviews

7.2

Good

Rating 10 - Excellent. 256 out of 969 reviews" "
Rating 8 - Good. 308 out of 969 reviews" "
Rating 6 - Okay. 188 out of 969 reviews" "
Rating 4 - Poor. 121 out of 969 reviews" "
Rating 2 - Terrible. 96 out of 969 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alexander

Disliked: Staff & service, amenities, property conditions & facilities
Stayed just for the night, I came in at midnight. A neighboring rooms alarm was going off at 6am and didn’t stop for a while hour. I would have been better off driving tired that night. I was going to talk to the front desk concierge, but a sign said they are away and leave your key inside. I have no clue if I’m checked out or not. Overall, wouldn’t recommend. Stay in Dayton, OH or Indy, IL.
Stayed 1 night in Apr 2024

2/10 Terrible

Ellie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible. Dirty, felt gross after showering. The bathroom was disgusting. My boyfriend is 5’6 and his head touched the ceiling. We also arrived late night because we were on a road trip. We were tired and just wanted to sleep. There was a homeless guy that had checked in right before us (around 10pm) who was begging this worker to take his money so he could sleep and then she’d give him the money back when he leaves in the morning, if it was clean. We actually were placed right next to him (4 story hotel) and felt unsafe. Only because he had a pretty vicious dog. He was loud throughout the night, yelling at his dog. Just didn’t feel safe. Overall this place was horrible and will never stay here again.

8/10 Good

Dafny

Travelled with family
Liked: Property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Dafny, We appreciate your positive feedback on the cleanliness of our hotel. Should you have any other suggestions or comments, please feel free to share them with us.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Donna,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further improvement. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Marj

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Cleaners came about 8 AM, long before we were ready to have them service the room. They never came back to make beds and clean the bathroom. We got clean towels only if we caught them clattering around outside our room and went out to ask for them. Property looked rundown and uninviting. Very disappointing. We had stayed at that same property several years ago when it was owned by another company and it had been quite pleasant.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Marj,We apologize for the inconvenience you experienced during your recent stay. Our housekeeping team typically begins early to accommodate the various schedules of our guests. Your feedback on the cleanliness and property condition is valuable for us to improve our services. We recommend reaching out to the management directly to address your concerns further.

10/10 Excellent

Josephine, Harshaw

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly, easy access from freeway
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Josephine,We are pleased to hear you found our hotel to be dog-friendly and conveniently located near the freeway. We appreciate your feedback and hope you had an enjoyable stay with us. If you have any further comments or concerns, please don't hesitate to reach out to our management team.

8/10 Good

J.T.

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello J.T.,We're delighted you enjoyed your stay with us! We look forward to welcoming you back soon for another amazing experience.

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not impressed with this place at all. The staff was extremely rude and inattentive, the property hasn’t been well taken care of since my last visit there 3 years ago. I had to speak to someone higher up after my trip and they made things right but I still wouldn’t recommend this place
Stayed 3 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Timothy, We're sorry to hear about your experience. We value all feedback and will address your concerns with the team. Please do not hesitate to reach out to our management team for further assistance.

6/10 Okay

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good window didn't get wiped off well cause you can see where someone sprayed it n missed areas of wiping cause what was left was dirty from grabbing dirt from the air...otherwise i loved being thete 1st time....i didn't have to use ac or heat ...price was reasonable even though no bigger than the room was id say knock 10$ off of it then it be perfect price....but i would recommend in staying there ...
Stayed 2 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Chad, Thank you for your review and recommendation. We appreciate your feedback and will address the window cleaning issue with our housekeeping team. We're glad to hear you enjoyed your stay overall and found our prices reasonable. We look forward to welcoming you back in the future.

8/10 Good

Todd

Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello Todd, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
If I have another competition in Richmond I will not hesitate to stay there again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Dan,We are delighted to hear that you enjoyed your stay with us and would choose to return when in Richmond! Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival coming from out of state making it in at 2am we were harassed about a pet fee for the day of the booking which we were not even there for and then were told in a extremely rude and aggressive manner that we eiukd gave to pay 25$ per day otherwise we would have to leave. I booked the reservation through expedia and was not aware of ghusextra rxoense. On top of that there was no laundry machines that worked, broken pool, no gym, vending machines empty, breakfast horrible old and hard muffins and our room was never cleaned. When asking for clean towels since our room wasn't maintenance we were told we'd have to wait until the next day and find the maid! The elevator stopped while I was in it. Horrible horrible horrible and rude staff
Stayed 4 nights in Mar 2024
Response from Manager on Mar 7, 2024
Hello Megan, We apologize for any inconvenience you experienced during your recent stay. Please feel free to reach out to our management for further assistance with your concerns. We appreciate your feedback and will use it to improve our services for all future guests.

6/10 Okay

Chelsea

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Loud neighbors. All day and night
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Chelsea, We apologize for any inconvenience caused by noise disturbances during your stay. Our team strives to maintain a peaceful environment and we recommend contacting our front desk immediately so we can address any disruptions promptly. Your comfort is important to us and we appreciate your feedback.

6/10 Okay

Harry

Liked: Cleanliness
Batteries were dead in TV remote. Called front desk and was told they didn't have any and to just change channels on tv itself. Heat unit controls were wonky. Thermostat turned all the way up yet barely kept the room warm. Output vent broken & missing. Someone easily could've stuck their hands inside unit and gotten hurt. Other than that was a clean room with comfortable bed.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Harry,We appreciate you taking the time to provide us with feedback on your recent stay. We regret to hear about the inconveniences you experienced and apologize for any shortcomings in the room. Your comments are valuable in helping us improve our services for future guests. Thank you for highlighting the cleanliness and comfort of our accommodations.

4/10 Poor

Cheryl

Travelled with partner
Disliked: Staff & service, amenities
No pool
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Cheryl, Thank you for your feedback during your recent stay. We apologize for any inconvenience caused by the absence of a pool. We appreciate your understanding and hope you enjoyed the other amenities and services we offered. We value your input and will take it into consideration for future improvements.

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service
There were a lot of hiding fees. They had none of the amenities that they said they offered available. Rude customer services.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Richard, We apologize for any inconvenience caused during your stay. We understand the importance of transparent pricing and will review our fee structure accordingly. While we strive to provide all advertised amenities, availability may vary. We appreciate your feedback and will address the issue with our customer service team. Thank you for bringing this to our attention.

2/10 Terrible

brett

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No mention on Expedia site the pool was shut down, this is why we chose this hotel. Very disappointing
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello brett, We apologize for the inconvenience caused by the temporary closure of our pool. We understand your disappointment and regret any confusion regarding the information on our website. We appreciate your feedback and will consider it for future updates. If you have any further concerns, please reach out to our management team directly.

6/10 Okay

Ron

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Wish I would have stayed across the highway.
No one was at the desk when we arrived. Had to wait 10 minutes for someone to check us in. Otherwise checkin was great. There were questionable stains in the shower curtain, blood, rust, who knows. There was a hole in the bathroom door that was about fist size. Kind felt like a “No tell Motel”. Way too much light pollution. Need better curtains and a sweep on the bottom of the door. The outside of the building looks great so hopefully the renovations will bring it to a better condition.
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Ron,Thank you for providing your feedback. We apologize for the delay during check-in and any inconvenience caused by the condition of the shower curtain and bathroom door. Your observations will be shared with our team for immediate attention. We appreciate your input regarding the curtains and door sweep and will consider these adjustments for future improvements. We hope to have another opportunity to provide you with a more seamless experience in the future.

4/10 Poor

James

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello James, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so we can address any issues you may have encountered. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Kyle,We appreciate you taking the time to rate our hotel! We're glad to hear that you had a positive experience during your stay. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Anthony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed there for 1 night and they were straight up trash. Stained towels. Microwave was filthy, rooms smelled awful. Took a shower and yellow stuff came out of the shower head.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Anthony, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your recent stay. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Anne

Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Anne,Thank you for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your stay at our hotel. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay.

6/10 Okay

Karen

Liked: Room comfort
Disliked: Cleanliness, staff & service
Breakfast free food was not very good
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Karen,Thank you for sharing your feedback regarding the breakfast. We appreciate your input and will take it into consideration to enhance our offerings. We apologize for any inconvenience caused and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Ezra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Dec 23, 2023
Hello Ezra,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another exceptional stay!

6/10 Okay

Jonathon

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Jonathon,We appreciate you taking the time to leave a review of your recent stay. If you have any specific feedback you would like to share with us, we encourage you to reach out to our hotel directly. We value your input and would love the opportunity to address any issues you may have experienced. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Tammy

Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Tammy,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service to all our guests and we are delighted to know that we met your expectations. Should you have any further comments or suggestions, feel free to reach out to us directly. We hope to welcome you back soon for another amazing stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Moving trip
Big broken off corner under the curtain
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Dear Guest, Thank you for bringing this matter to our attention. We appreciate your feedback and apologize for any inconvenience caused. We have shared your concerns with the relevant team to ensure that necessary steps are taken to address this issue. We strive to maintain the highest standards of cleanliness and comfort for our guests.

4/10 Poor

Diane

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff were out smoking when they should be at the desk, we're not very helpful. A staff member parked her car in the entrance for the hotel for at least 20 minutes. The breakfast was very minimal without any options for protein. The pool was not available it was closed. There was a hole in the wall in the bedroom in our room the drapes were not proper properly hung slash blackout therefore the sun was coming in. The entrance to the main lobby which is the only way to get in was on a hill and the parking was quite a distance from the hotel. Considering this is a conference center, I would never stay there again. Okay
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Diane, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide excellent service and will address your concerns with our team. We appreciate your comments regarding breakfast options and the pool closure. We value your feedback and hope to have the chance to welcome you back in the future for an improved experience.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Room was hard to find, as the numbering arrangement was confusing. There was no "stair option," only an emergency exit ending at the first floor. (I misread the notice on the door.) Scary. Breakfast options were ok, but coffee was pretty bad. Internet was easy, TV workable but awkward. Comfortable bed, heating system. All-in-all, not that bad considering the modest room rate.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Kenneth,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Good

Eric

Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Eric,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. It is important to us that our guests have a positive experience, and we appreciate your input. Please feel free to reach out to our management team directly to discuss your concerns further. We hope to have another opportunity to welcome you in the future.

6/10 Okay

Matthew

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed. Property is poorly maintained.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Matthew,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

darren

Business traveller
Friendly staff. Convenient location. In the middle of renovations
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Darren,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Katelyn

Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Katelyn,Thank you for taking the time to leave such a fantastic review! We are delighted to hear that your stay with us exceeded your expectations. We strive to provide exceptional service and create memorable experiences for our guests. It was our pleasure to accommodate you and we hope to welcome you back in the future.

10/10 Excellent

Brittney

Travelled with family and small children
Disliked: Amenities
Not very clean and smelled like smoke. One person working, Tina was very nice and professional but we encountered another man on the night shift that wasn’t friendly at all or helpful.
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Brittney,Thank you for choosing us at Quality Inn and Conference Center during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a quick nights rest before we continue our trip.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Deborah,Thank you for staying with us at Quality Inn and Conference Center and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Rene, State Road

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Big parking lot, multiple choices of food around but challenging to access walking. Easy access to the highway.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Rene,Thank you for your feedback! We appreciate your input about the parking lot and nearby dining options. While we understand that walking access may be challenging, we are glad to hear that our location provides easy access to the highway. We hope to welcome you back

10/10 Excellent

Erick

Was only on property a few hours do to length of race at Eldora Speedway but very impressive of the clean rooms and property and how quite it was to sleep
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Erick,Thank you for your kind words! We're thrilled that you found our rooms and property clean and enjoyed a peaceful sleep. We hope to welcome you back for a longer stay in the future!

10/10 Excellent

Charles

Liked: Property conditions & facilities
It was 100 percent good stay
Stayed 1 night in Oct 2023
Response from General Manager on Oct 26, 2023
Dear Charles,Thank you for choosing us at Quality Inn and Conference Center during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean
Response from Manager on Oct 25, 2023
Hello Warren,Thank you for your feedback! We pride ourselves on maintaining a clean environment for our guests. We appreciate your kind words.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
My go to hotel when attending races at Eldora
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Mark,We're thrilled to be your go-to hotel for your races at Eldora! We look forward to welcoming you back soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for our needs
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Dear Michael,Thank you for staying with us at Quality Inn and Conference Center and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Ricky,Thank you for staying with us at Quality Inn and Conference Center and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Harold,We loved having you stay with us at Quality Inn and Conference Center. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

KayAnne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Unfortunately there were bugs (roaches) in our room. The bathroom was not clean & the door doesn’t close properly
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello KayAnne ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Jessica,We apologize for the experience you had at our hotel. Please let us know more details so we can address your concerns and work to make it right for you.

2/10 Terrible

Brannon

Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Brannon,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Danny,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

William

Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Hello William,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Sairoj

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super trash. This hotel is about to fall apart.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Dear Sairoj,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager