Dear Jose, We're thrilled you had a pleasant stay at Extended Stay America. Our team takes pride in providing excellent service, and we're delighted you found the location safe and convenient. We appreciate your feedback and hope to welcome you back for another enjoyable experience soon!Sincerely,Hotel Management

Dear Taylor, Thank you for your review regarding your visit to Extended Stay America. It was a pleasure to read that we exceeded your expectations. We work hard to make sure every guest has a comfortable and relaxing stay. Thank you once more for your feedback, and we look forward to welcoming you again.Sincerely,Hotel Management

Dear Ira, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Your feedback regarding breakfast offerings and the lack of a coffee maker in the room is concerning, and we will address these issues with our team to ensure improvements are made. Additionally, we apologize for the absence of our reception person during your checkout, and we will work to improve our service availability. Please accept our apologies, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Trinity, Thank you for your positive feedback of your stay at Extended Stay America! We're delighted to hear that you enjoyed your stay with us. Providing a pleasant experience for our guests is our top priority, and we're thrilled that you found our hotel to be pretty good. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another great stay in the future. Sincerely,Hotel Management

Dear Sierra, Thank you for your feedback. We appreciate your positive feedback on our location and peaceful environment. However, we apologize for the shortcomings you experienced with your room, including the lack of pillows and unpleasant hallway odor upon arrival. Rest assured, immediate steps are being taken to address these issues and improve our guest experience. Your comments are invaluable, and we hope to have the opportunity to exceed your expectations on your next visit. Sincerely,Hotel Management

Dear Jeffrey, Thank you for your feedback. We are grateful for your kind words about our staff. However, we are sorry for the inconvenience caused by unwanted pests. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Thank you for bringing this to our attention. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management

Dear Henry, Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. Thank you for choosing Extended Stay America and for taking the time to post your review. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management

Dear Christina, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding cleanliness, maintenance issues, and pests is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. If you decide to give us another chance, we will ensure a more pleasant and comfortable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Angela, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associates and their commitment to excellence are greatly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Reni, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Crystal, Thank you for choosing our hotel during your recent visit to Richmond. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Taylor, Thank you for choosing Extended Stay America and sharing your positive experience with us. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear SANJAY, We appreciate your loyalty and regret to hear about your recent experience. Our sincere apologies for any miscommunication regarding breakfast and the unpleasant odor near the elevator. Your feedback is valuable, and we'll address these issues to enhance our services. We hope to have another opportunity to host you and provide a more positive and welcoming experience. Thank you for bringing this to our attention. Safe travels!Sincerely,Hotel Management

Dear Evan, Thank you for sharing your feedback! We sincerely apologize for any confusion during your check-in and appreciate your patience. Our commitment to service includes honoring applicable discounts and respecting service animals without additional charges. We regret if there was any oversight in this regard. Please reach out to us directly with your reservation details so we can address this matter promptly and ensure a more seamless experience in the future. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Hotel Management

Dear Alexis, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

Dear Reginald, Thank you for being our guest at Extended Stay America. Although you had a good stay and were pleased with our clean room, but we are sorry for the disappointment with the breakfast choices not meeting your taste and will share your remarks with the Brand Leaders to improve it. We look forward to your next stay with a better experience. Sincerely,Hotel Management

Dear Christine de, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us. Also, we have noted your remarks about the EV charging station and will share them with the team. We look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Brenda, Thank you for your feedback about Extended Stay America. We're glad to know you had a good experience during your stay. If you have any specific comments or suggestions to help us improve, please don't hesitate to share. We hope to welcome you back in the future for another enjoyable visit to our hotel.Sincerely,Hotel Management

Dear Britney, Thank you for your review and beautiful comments about our hotel. We are delighted you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Denise, Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are glad to hear that you found our location convenient for your needs. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We do hope you give us another chance to prove that we have changed and take your comments seriously.Sincerely,Hotel Management

Dear Troy, Thank you for taking the time to share your positive experience at Extended Stay America. We are thrilled you enjoyed your stay with us and found our hotel clean. Our team works hard to maintain the highest level of cleanliness, and we are glad to hear that our efforts were noticed. We appreciate your patronage and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

Dear Robert, Thank you for including Extended Stay America in your travel plans and for reviewing your experience. We are delighted that you enjoyed your time with us and that our location, close to several shopping attractions, was perfect for your needs. Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

Dear Paul, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. So we are happy to know you find the cost of your stay in our hotel is reasonable. We appreciate you being our guest and hope you will stay with us again whenever you return to the area.Sincerely,Hotel Management

Dear Tojane, Thank you for being our guest at Extended Stay America. We are devoted to enriching experiences for our guests through inspired service and our commitment to quality; we are delighted we achieved this during your stay. We strive to provide the best service, and when our valued guests recognize this, it means the world to us. We will enjoy sharing your kind compliments with our team. Thank you for the recommendation, and we look forward to your next visit. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Albert, Thank you for choosing Extended Stay America. It is lovely that we exceeded your expectations and that you enjoyed your stay with us. We loved having you as our guest and hope to welcome you back on a future visit.Sincerely,Hotel Management