Exterior

Reviews of Country Inn & Suites by Radisson, Richmond West at I-64, VA

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 363 out of 1010 reviews" "
Rating 8 - Good. 285 out of 1010 reviews" "
Rating 6 - Okay. 160 out of 1010 reviews" "
Rating 4 - Poor. 109 out of 1010 reviews" "
Rating 2 - Terrible. 93 out of 1010 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Arnecia

Travelled with family and small children
Liked: Staff & service
It was ok
Stayed 2 nights in Feb 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Upset that my guest car was towed while visiting me. Need a larger parking lot/area for hotel guest as it is very small
Stayed 1 night in Mar 2024
Response from Jay on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Okay

Luis

Travelled with family
Noisy
Stayed 2 nights in Mar 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

4/10 Poor

Ahlam

Travelled with partner, Travelled with group
Disliked: Amenities
The room was not clean the bed sheets and the covers was so old and dirty I paid 150$ for a dirty room
Stayed 1 night in Mar 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

8/10 Good

Priscilla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Positive experience. Will visit again.
Stayed 2 nights in Mar 2024
Response from Jay on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Okay

Rachelle

Liked: Staff & service
Disliked: Property conditions & facilities
Old smell not nice breakfast nice staff nice
Stayed 3 nights in Mar 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

6/10 Okay

APRIL, SUFFOLK

Liked: Cleanliness, staff & service, amenities
Staff very nice and friendly. Room noisy,next to icemaker. Fire alarm above bed, blinking constantly. Food not hot. Waffel maker great asset.Only skim milk for cereal. Pool needs resurfacing. Pillows need replacing.
Stayed 1 night in Mar 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

6/10 Okay

Crystal

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was sticky. Tub was dirty.
Stayed 1 night in Mar 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

2/10 Terrible

Aaron Stewart

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
DON’T STAY HERE! This was the worst hotel stay I have had in my life. We woke up to discover that we had no vehicle to put all of our five children and belongings in. Apparently, we parked one space too far in the wrong direction and we could not get our car until 11 o’clock. We weren’t even sure if it was stolen or towed. My husband parked in a spot that was only separated by a small medium. After staying an extra three hours I discovered that there are less parking spots than rooms that they have. In addition, they share the parking lot with the building next-door to them so there is no way that everyone would get a parking spot. The other building that the owner of the hotel owns is under construction, so there is no parking there either. The signs indicating tow-away zone were taken down and aren’t even near where we had parked. There is no indication that we would be towed. When my husband went by TAXI to get our car there was another person from the hotel. They tried to charge an extra $40 on top of what was originally quoted for the towing fee. Very shady people and it’s definitely a business that they have going based on lack of parking spots. The receptionist even admitted it was a business. Disgusting exploitation of of tourists and people travelling with families.
Stayed 1 night in Mar 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

8/10 Good

Howard

Travelled with partner
This was one of the quietest rooms we’ve ever had.
Stayed 2 nights in Mar 2024
Response from Javaid on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excellent

colleen

Travelled with family
Everything was clean and looked like a lot of work has been going on to update the property!
Stayed 2 nights in Feb 2024
Response from Javaid on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excellent

Alfredo

Stayed 1 night in Feb 2024
Response from Javaid on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Okay

Tori

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Last minute booking was easy. The room had mold in the bedroom. The shower could’ve been a little cleaner, noted mold built up in the corners of the tub. Stains on the couch. The breakfast was cleaned up by 9:30. It was fine for an affordable place to stay for a night.
Stayed 1 night in Feb 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excellent

Nannette, Staten Island

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the family and the pool was clean
Stayed 1 night in Feb 2024
Response from Javaid on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities
Just a little dirty
Stayed 1 night in Feb 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

8/10 Good

Jaxon, Southport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a decent stay no complaints
Stayed 2 nights in Feb 2024
Response from Javaid on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Javaid on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay. It was clean and quiet. Breakfast was great, and the staff was very pleasant and professional. I would definitely recommend this hotel to my friends and family and would stay here again myself.
Stayed 1 night in Feb 2024
Response from Javaid on Mar 27, 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Okay

Samantha

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Food in the refrigerator from previous customers. Toilet was dirty. Housekeeping came knocking at 1130 when check out is 12
Stayed 1 night in Feb 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

6/10 Okay

Monica

Stayed 1 night in Feb 2024
Response from Jay on Mar 27, 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excellent

Tureka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

6/10 Okay

Philip

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Gerard, ALEXANDRIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet licatio with wonderful staff.
Stayed 3 nights in Jan 2024
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

Zong you

Stayed 1 night in Jan 2024
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Mohammad Asem

Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Tara

Stayed 4 nights in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy, bathroom was nice - good for older handicapped people - .Nreakfastcwas just ok as the sausage and cheese omelets had been there quite a while. Overall the experience was good for the price
Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Bed was not comfortable at all. No top sheet either.
Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Very comfortable. Really enjoyed the jacuzzi. Great stay!
Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Mocha

Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

Bonnie

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

6/10 Okay

Shaima

Stayed 2 nights in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Leona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. Good value free cost. Usually stay is uneventful. This time night #1 was fine. Second move the heater started making intermittent noises rather loudly. I was already in bed and doubted service was abailable. Didn't want to switch rooms so i stayed and tried to sleep. After awhile the noise stopped. I reported to desk as i checked out. Otherwise rating was a 5 and I'll defintely stay again.
Stayed 2 nights in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

DEBORAH

Stayed 2 nights in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

Sugrim

Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Hana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There were multiple holes in the walls, no Kleenex’s, no extra towels. And very dirty through-out. Breakfast very limited.
Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Javaid on Feb 6, 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

LEONILA

Travelled with group
Close to restaurants and other businesses.
Stayed 2 nights in Dec 2023

8/10 Good

Friedhelm

Stayed 3 nights in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Selden

Stayed 1 night in Dec 2023
Response from Javaid on Feb 6, 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property made rooms up everyday. Had an electric charging station for car.
Stayed 3 nights in Dec 2023

6/10 Okay

Denise

Travelled with family
Liked: Staff & service
At Least The Front Desk Help Is Good
Not what i expected out of a Country Inn & Suites. The breakfast was HORRIBLE. Sausage and waffles were basically raw and the coffee was bad.. There is a "NO Smoking" sign in at the front enterence where there is also the butt can for everyone to stand beside and smoke. The furniture all has burn marks on it from where people sat, smoked and put their cigarettes out on the furniture. The floor was EXTREMELY noisy from all the drunk adults. We NEVER had a chance to use the pool or gym because kids where in both ALL the time. The pool hours even state from 11pm-12pm it is adults Only but the pool was full of kids until midnight.. The One good thing was the lady at the front desk was So NICE. She was the best part of the stay
Stayed 2 nights in Dec 2023
Response from Javaid on Dec 5, 2023
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - I apologize for the concerns you shared about your experience at this hotel.  I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there was a little mold in the shower the room was nice and the staff were very accommodating
Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023