Meeting facility

Reviews of Hilton Reykjavik Nordica

4 out of 5
Hilton Reykjavik Nordica
Sudurlandsbraut 2, Reykjavik

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in house restaurants and bar. Easy access to all locations. Superb staff.
Stayed 5 nights in Apr 2024
Response from Robert on Apr 17, 2024
Dear Randy,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our in-house restaurants and bar, as well as our convenient location. Our team works hard to ensure that every guest has a great experience, and it's rewarding to know that our efforts have made a positive impact on your stay. We hope to have the pleasure of welcoming you back soon for another enjoyable visit.Warm regards

4/10 Poor

Gloria, Red Oak

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid almost 500$ for seven breakfast and it was the same thing every day and their selection was horrible the only good thing about the breakfast was the cappuccino
Stayed 7 nights in Mar 2024
Response from Robert on Apr 15, 2024
Dear Gloria, Thank you for sharing your feedback with us. We're sorry to hear that your experience with our breakfast offerings did not meet your expectations. Providing a diverse and satisfying breakfast selection is important to us, and we apologize if we fell short in this regard during your stay.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards

10/10 Excellent

Damodara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 5 nights in Apr 2024
Response from Robert on Apr 9, 2024
Dear Damodara, Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us.We hope to welcome you back soon for another pleasant stay.Best regards

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel were fantastic, particularly a Brazilian lady who was cleaning the rooms.
Stayed 4 nights in Mar 2024
Response from Robert on Apr 7, 2024
Dear Santiago, Thank you for your wonderful feedback. We're thrilled to hear that you had a fantastic experience during your stay with us.We will make sure to pass along your kind words to the housekeeper and the rest of our team.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Sabra

Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great staff.
Stayed 1 night in Mar 2024
Response from Robert on Mar 27, 2024
Dear James, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that you found our hotel beautiful and our staff great.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we're thrilled that we succeeded in doing so during your visit.We truly appreciate your kind words and recommendation. It was a pleasure having you as our guest, and we hope to welcome you back for another pleasant stay in the future.Warm regards,Hilton Reykjavík Nordica

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient. The rooms were spacious and well appointed. Great amenities. Would highly recommend
Stayed 1 night in Mar 2024
Response from Robert on Mar 21, 2024
Dear Sandy, Thank you for taking the time to leave such a nice review. We're thrilled to hear that you enjoyed your stay with us and that our property met your expectations.It's fantastic to know that you found our rooms spacious, well-appointed, and equipped with great amenities. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we succeeded in doing so during your stay.We truly appreciate your recommendation and your kind words. It means a lot to us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind Regards, Hilton Reykjavík Nordica

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Ralph Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was brilliant. Very comfortable and spacious room. Cleanliness was great too.
Stayed 2 nights in Feb 2024
Response from Robert on Feb 28, 2024
Dear Ralph Edward, Thank you for taking the time to share your feedback with us. We're happy to hear that you enjoyed your experience with us and that our breakfast, room comfort, and cleanliness met your expectations.Your positive feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.If there's anything specific you'd like for your next visit, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Fantastic restaurant.
Stayed 3 nights in Feb 2024
Response from Robert on Feb 20, 2024
Dear Stephen, Thank you for choosing to stay with us again and for taking the time to leave such a positive review. We're thrilled to hear that you had a fantastic experience at our hotel's restaurant.Your continued patronage means a lot to us, and we're delighted that we could provide you with another enjoyable stay. We look forward to welcoming you back for many more memorable experiences in the future.If there's anything specific you'd like for your next stay, please feel free to let us know. Thank you for choosing Hilton Nordica, and we can't wait to host you again soon.

8/10 Good

Celeste Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall. Clean and spacious rooms for this area. My room was warm even with the heat completely shut off I kept the window open 24/7. Bar service was unfriendly and horribly expensive. Dining/ coffee shop access almost disappeared in this section of town in the weekend.
Stayed 5 nights in Feb 2024
Response from Robert on Feb 18, 2024
Dear Jack, Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you found our rooms to be clean and spacious, and we appreciate your positive comments about your overall experience.However, we apologize for the issues you encountered with the temperature in your room and the unfriendly service at our bar. Providing a comfortable and welcoming environment for our guests is our priority, and we regret any inconvenience caused. We will address your concerns with our team. Additionally, we apologize for any inconvenience caused by limited dining and coffee shop options in the area over the weekend. We understand the importance of convenient amenities for our guests, and we will explore ways to improve in this regard.Your feedback is valuable to us as we continuously strive to enhance our guests' experience. We hope to have the opportunity to welcome you back for an improved stay in the future.Thank you for choosing our hotel, and please don't hesitate to reach out if there's anything else we can assist you with.

8/10 Good

Grahame

Stayed 3 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice And quiet
Stayed 6 nights in Dec 2023
Response from Robert on Feb 18, 2024
Dear Jessica, Thank you for sharing your feedback with us. We're delighted to hear that you found your stay at our hotel to be nice and quiet.Ensuring a peaceful environment for our guests is one of our top priorities.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like for your next visit, please feel free to let us know.Thank you for choosing our hotel, and we hope to hosting you again soon.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff was helpful, the location was the only negative as there wasn’t really much within walking distance in terms of restaurants and shops. I would choose a hotel in city center if I were to return.
Stayed 3 nights in Jan 2024
Response from Robert on Feb 4, 2024
Dear Patricia, Thank you for sharing your thoughts on your recent stay with us. We're pleased to hear that you found our property clean, and our staff helpful. Your feedback is important to us, and we appreciate your honesty about the location.We understand the importance of proximity to restaurants and shops, and we regret that our current location did not fully meet your expectations in this regard. Should your travels bring you back to the area, we'd love the opportunity to host you again and ensure a more satisfying stay. Thank you for choosing Hilton Nordica.

10/10 Excellent

gudrun Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Thank you for you respond to our complain
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a true 4 star hotel, great facilities, food and drinks, and of an amazing front staff. Hanna, Krissa and especially Siggurgier were extremely helpful in making our stay an absolute pleasure. Highly recommended accommodations.
Stayed 3 nights in Jan 2024
Response from Robert on Feb 4, 2024
Dear James, Thank you for taking the time to share such a positive review of your stay at our hotel. We are thrilled to learn that you found our facilities, food, and drinks to your satisfaction, and we truly appreciate your kind words about our front desk staff.Hanna, Krisana, and Sigurgier are invaluable members of our team, and it's heartening to hear that their service made your stay a pleasure. We will make sure to pass along your compliments to them.Your recommendation means a lot to us, and we look forward to the opportunity of hosting you again in the future. If there's anything specific you'd like for your next stay, please feel free to let us know.Thank you for choosing Hilton Nordica.

4/10 Poor

Qing Xin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff really spoilt the stay for us. Unwelcoming, wrong information and even gave the wrong rooms to us. Eventually my boss had the single bed room and I had the double room. Only found out during breakfast the next morning. Terrible when I specifically asked her if the rooms are different and she replied no they are the same.
Stayed 1 night in Jan 2024
Response from Robert on Feb 4, 2024
Dear Qing Xin, Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced with our front desk staff and the room assignment.Your comments are deeply concerning, and we understand how frustrating it must have been to receive incorrect information and room assignments. We sincerely regret any disruption this may have caused to your stay.Your feedback is crucial in helping us improve our services, and we take your comments seriously.We would like to extend our sincerest apologies for falling short of your expectations. If you consider giving us another opportunity, please contact our front desk team directly, and we will make every effort to ensure your future stay is seamless and enjoyable.Thank you for bringing this matter to our attention, and we appreciate your understanding.

10/10 Excellent

TUNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very convenient for families. It has a nice Nordic Spa for adults. The bar and sitting areas are very cosy. The atmosphere definitely reflects the New Year vibe.. The breakfast was so rich and delicious. They serve happy hour every evening on the executive lounge, free drinks and snacks.. absolutely perfect..
Stayed 1 night in Dec 2023
Response from Robert on Feb 4, 2024
Dear Tuna, Thank you for taking the time to share such a delightful review of your stay at our hotel! We're thrilled to hear that you found our property convenient for families and enjoyed the amenities we have to offer.It's wonderful to know that you appreciated the Spa, the cozy bar and sitting areas, and the New Year vibe that permeates our atmosphere. We're also glad the breakfast lived up to your expectations.We're also pleased that you enjoyed the happy hour in the executive lounge with complimentary drinks and snacks. Providing a perfect experience for our guests is our top priority, and your positive feedback motivates our team to continue delivering exceptional service.We look forward to welcoming you and your family back to our hotel on your future visits. If there's anything specific you'd like for your next stay, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again!

10/10 Excellent

Xavier

Stayed 3 nights in Dec 2023

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Francisco

Stayed 3 nights in Dec 2023

10/10 Excellent

David, Louisville

Stayed 1 night in Dec 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Pradeep K

Stayed 2 nights in Dec 2023

8/10 Good

Ævar

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

KIHYUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

mario

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
they have good breakfast and big free parking
Stayed 5 nights in Nov 2023

10/10 Excellent

Kam Trejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad location, about 20 min walk into downtown Reykjavik. Staff was attentive and helpful, rooms were clean albeit dated design which in opinion i did not mind at all. Happy can make tea/coffee in my room too.
Stayed 4 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Austin

Stayed 1 night in Oct 2023

4/10 Poor

Lauren

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Front desk staff
Check in was horrible due to the very rude staff at the front desk. They roses their voices, were insulting, just over all hateful and unhelpful. We are in a foreign land and could have used the advice or help and instead we’re met repeatedly with these two individual ladies who went out of their way to be rude.
Stayed 5 nights in Oct 2023

10/10 Excellent

Subramanian

Travelled with partner
Liked: Cleanliness, staff & service
Great staff. Very helpful. Great service
Stayed 5 nights in Oct 2023

2/10 Terrible

betty

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
I booked three rooms for myself, and two friends. They put my friends on a different floor from me, although I booked three rooms. They had a shower in a bathtub. My room was half the size of their room, the bathroom needed to be updated. In the shower that they gave me minus the tub was very tiny, where you bumped into the filthy shower curtain that was hanging up. Not very happy with Hilton. Will never stay there again.
Stayed 5 nights in Oct 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

8/10 Good

Luke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was out dated and dirty. Requested room service abd never did it

8/10 Good

Bharat

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All around excellent place to stay.
Stayed 4 nights in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were exceptional. The cleaning staff were excellent. The breakfast crew were great. The facilities were outstanding. The only thing or person which was downgrade to our experience was the male host of the dining room. We don’t know what his problem was, but he definitely ruined the atmosphere by his smug attitude. He was the reason we only dined for dinner once during our stay. He really needs an attitude check if you want people to feel comfortable and return.
Stayed 6 nights in Aug 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service
This Hilton is showing its age. Bar staff great.
Stayed 1 night in Sep 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic for our final night in Iceland!
Stayed 1 night in Sep 2023

6/10 Okay

Joanne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the breakfasts and ease of staff when asking questions.
Stayed 3 nights in Aug 2023

10/10 Excellent

Dryden Ira Philip

Liked: Cleanliness, staff & service, property conditions & facilities
We were pleased to have blackout curtains. Breakfast was excellent. & desk staff were very helpful. My grandson & I had a wonderful week & are saving up to return.
Stayed 6 nights in May 2023

10/10 Excellent

Joanne

Stayed 1 night in Aug 2023

10/10 Excellent

Delan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, this is one of the better option that has free parking if you want to rent a car
Stayed 3 nights in Aug 2023

10/10 Excellent

Barton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bar food with a very accommodating staff. Also only a 15 minute taxi ride to our cruise terminal.
Stayed 1 night in Aug 2023

8/10 Good

Azizur

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Aug 2023

8/10 Good

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel bad food
Stayed 2 nights in Aug 2023