Ratings based on 7,639 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Pros: Location, clean.
Cons: Not a fan of casino's but this one seemed pretty smoke free and much better than others.
Great location to concert. Clean facility. Overall good stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Go for the spa suite!

Posted 15-Apr-2015
A much needed getaway for my husband & I. The staff were courteous, the room was wonderful. The food we received from room service was surprisingly delicious. Get the spa suite with the king bed & jetted tub. You won't be disappointed. Can't wait to do it again.
1 out of 5
by A verified travellerfrom san jose

The hotel is outdated, smells bad,

Posted 14-Apr-2015
Pros: nothing
You smell smoke everywhere, the carpets are dirty and old. We were at Reno for Volleyball tournament and staying there was bad experience
4 out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 12-Apr-2015
Was surprised buy the resort fees of 13.62 each and Reno fees , Total of 31.24 at checkout. Makes it 100.00 a night during the week. would not want to see the weekend bill.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom elk grove, ca

fast check in

Posted 12-Apr-2015
we were in Reno for Easter and my mother's birthday. the reception area was crowded with a long line. they pasted around glasses of champaign and moved the line astonishingly fast. they had every window open and people at extra desks. I've never been to a place that tried to move you along . The room was clean and comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel - good location

Posted 9-Apr-2015
Pros: elevators, connection to the other hotels.
Cons: update the bathrooms and have more staff at check in, there shouldn't only be two people working when there is a long line waiting to check in
We stayed one night, dropping our daughter at UNR after spring break. The hotel is big and the connected walkway to the other hotels are a big plus. The rooms are a little small, we were in the deluxe room and it felt like a box, the TV remote was a little hard to maneuver, the bathrooms were worn and used however the fast elevators made up for it. We never had to wait to go up or down. Not my husbands' favorite but I wouldn't mind staying there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

why so slow

Posted 8-Apr-2015
Pros: close to all things downtown
as always a great place to stay. but why is the service staff so slow? from waitresses to repairs every body was slow to respond. we were seated at the pearl and only 2 other tables and it took 15 minutes to get our menus then another 10 minutes to take our order. food was great when it arrived. .
5 out of 5
Recommended
for Families
by A verified traveller

California Zephyr Adventure

Posted 8-Apr-2015
Pros: This hotel has a beautiful lobby with many artifacts and beautiful furniture.
Cons: The toilets could be "comfort height" or "handicapped height." Something to remember when replacement is needed.
Location: Childrens Discovery Place, Circus Circus arcade, Bowling Hall of Fame
After a long day on the train, it was a pleasure to check in to our very nice luxury room. The beds were very comfortable and everything worked. The shower had ample hot water and the heating system heated. One in our party needed an extra blanket and they delivered it right away. The there were so many restaurants with so many choices! One entree would easily feed two people! And the food was good! We left two days later, well rested for our return train ride home.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bakersfield, CA

There Saturday to Tuesday afternoon.

Posted 6-Apr-2015
Never left hotel. Was busy with conference. Plenty of dining and entertainment. Rooms and TV were good for a bit of down time. Overall great trip.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 6-Apr-2015
Only thing is it is very loud in halls at night. Otherwise great location with a ton of stuff to do. I would return for sure