Ratings based on 7,023 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Toby Keith Concert

Posted 21-Oct-2014
Pros: Proximity to the Event Center.
Cons: already mentioned that above
Location: concert
other than the few french fries in the corner of the room, everything else seemed clean.
4 out of 5
Recommended
for Everyone
by A verified traveller from AZ

Service with a smile

Posted 21-Oct-2014
One night stay was great. Staff is extremely helpful and friendly. There are many extras that make this hotel a great place to stay. Beautiful spa, nice sized rooms, many restaurant choices (including 24 hour ones), and very close to the Event Center. Only negative - clean up was needed in the hall, which either wasn't reported or staff ignored.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Oct-2014
Nice clean room. Would like refrigerator or microwave in room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Oct-2014
The bed was too soft for my liking. Otherwise it's a great hotel.
3 out of 5
by A verified traveller from Sacramento, CA

An ok hotel for the price

Posted 17-Oct-2014
Pros: I liked the convience of the location.
Cons: Housekeeping could be more thorough. Lightbulbs should be checked as well. Fix the bathroom lightswitch connectivity issues.
It is conviently located and attached to two neighboring hotels. I was visiting for a conference for work as I do every year. I wouldn't call my Luxury King "luxury" but it was decent enough to stay in for two nights. There was splatter marks on the mirror in the room (this is the second year my mirror has had splatter marks) and the light bulb to one of the lamps was broken. The bathroom light was finiky and if you didn't turn it on right, it would turn off. The linens and bed were clean. The bathroom was clean over all but I noticed all the small spots the housekeepers missed. I will say their catering is much better than other conventions I attend and their staff is always friendly.
3 out of 5
Recommended
for Everyone
by A verified traveller

Okay experience

Posted 16-Oct-2014
Bed sheets and towels had some stains but rest was okay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bay Area CA

Long Italian Weekend

Posted 15-Oct-2014
Pros: Centralized location for festivals
Location: Good enough for sleeping. Lots of restaurants nearby.
It was perfectly adequate. Not stunning but not bad. They gave us the wrong room at first(two queens) but were accommodating with a room change. Nice folks overall.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2014
Wonderful time. No glitches at all. Everything was immaculate from the garage to the room.
3 out of 5
by A verified traveller

Posted 14-Oct-2014
Was locked out of my room . Key would not work 3 times! Need I say mire
3 out of 5
Recommended
for Everyone
by A verified traveller from Wyoming

Nice hotel in central location

Posted 13-Oct-2014
Pros: All of the hotel staff were friendly and helpful. The restaurants were good. The hotel was kept very clean.
Cons: No Smoking in the Casino!
Location: The hotel is central in downtown Reno with other casinos close by. However, we were warned by several locals to be careful when going out after dark.
Our stay at the Silver Legacy was good. The room was cleaned well on a daily basis, although there were glasses and bottles left in the corridors which were not collected for a couple of days. The reception staff were excellent when my husband was taken ill and we had to stay another night. They arranged for us to stay in the same room which meant we didn't have to move our belongings for which we were very grateful. We attended a banquet whilst we were there and the food and service were excellent.