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Reviews of Mercure Reims Parc des Expositions

4 out of 5
Mercure Reims Parc des Expositions
2 Rue Gabriel Voisin, BP 308, Reims, Marne

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 142 reviews" "
Rating 8 - Good. 72 out of 142 reviews" "
Rating 6 - Okay. 15 out of 142 reviews" "
Rating 4 - Poor. 6 out of 142 reviews" "
Rating 2 - Terrible. 1 out of 142 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money - highly rexommended
Stayed 1 night in Feb 2024

10/10 Excellent

Nigel

Stayed 1 night in Oct 2023

8/10 Good

Melissa, Gilroy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fun and artsy hotel. The staff is very friendly and the accommodations are very good.
Stayed 1 night in Oct 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Madame, Merci pour votre retour d'expérience passé parmi nous.Nous sommes ravis que vous ayez apprécié votre séjour.CordialementAu plaisir de vous revoir très prochainement dans notre Maison d'Artistes.

10/10 Excellent

CAMILO

Liked: Cleanliness, staff & service, property conditions & facilities
Design
Stayed 2 nights in Sep 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Merci pour votre retour d'expérience passé parmi nous.Nous sommes ravis que vous ayez apprécié votre séjour.Au plaisir de vous revoir très prochainement dans notre Maison d'Artistes.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful would stay again
Stayed 2 nights in Aug 2023

4/10 Poor

Heather

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Really shabby rooms, cracked tiles, dirty chairs and carpets.
Stayed 1 night in Jul 2023

8/10 Good

rebecca

Stayed 1 night in Jul 2023

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop off
Great stop off on the way to the Alpes. Helpful staff and dog friendly, great breakfast !
Stayed 1 night in May 2023
Response from Lucie / Guest Relation on Jun 16, 2023
Dear Madam, Thank you for your comment ! We hope welcoming you next time with your dog. Regards

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stop off
Stayed 1 night in Jan 2023

10/10 Excellent

c l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a find
We stayed on our way to England. Such a find. Loved the concept and everything. Well done. Food was good but breakfast was great.
Stayed 1 night in Nov 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Further out of town than expected & no tea / coffee in the room despite the kettle & mugs !!
Stayed 1 night in Oct 2022

8/10 Good

Georgina

Stayed 2 nights in Sep 2022

6/10 Okay

I P

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Vishal

Stayed 3 nights in Jun 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

4/10 Poor

Giuseppe

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Only positive has been the outstanding restaurant staff, with quality food and drinks. The receptionist lady slow, not caring, unprofessional. Room seems like it was an ibis and not a 4 star hotel. Plus noise during the whole night... Never again
Stayed 1 night in Mar 2022

10/10 Excellent

Simon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized, clean rooms
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great visit. There is a really cool restaurant/bar at the hotel with a good selection of champagne.
Stayed 1 night in Oct 2021
Response from Alain GARCIA, Adjoint de Direction. on Dec 24, 2021
Dear guest, Thank you for your comment about your stay in Mercure Reims Parc des Expositions. We hope welcoming you next time in our hotel. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

8/10 Good

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
This was an Ad-Hoc stay over and the hotel fulfilled its purpose, was clean and staff were helpful.
Stayed 1 night in Jul 2021

8/10 Good

Ciaran

Liked: Staff & service, room comfort
Decent, if not quite champagne
Convenient hotel for overnighting, on the edge of town, easily accessed off main routes. Walkable distance to the centre. Hotel is possibly a bit dated, but staff were quite friendly and welcoming.
Stayed 1 night in Sep 2020

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stop
Pleasant hotel, some nice artwork around the place. Half board dinner was plain but competently prepared. Breakfast ok but everyone ignoring the taped arrows for covid protection and no sign of staff to restock when bread ran out. Also wooden disposable cutlery?
Breakfast rules, but everyone ignored them.
Pork brochette
Brasserie l'Artdoise
Stayed 1 night in Aug 2020

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God
Good clean hotel stayed one night travelling through france
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service
The hotel was a bit too trendy for us, staff very good. Unfortunately the toilet seat was broken and the water in basin had no pressure. Very disappointing after staying in some great Mercure hotels. Peter Henderson
Stayed 1 night in Nov 2019

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was efficient with a friendly English speaking staff member. Restaurant staff member was excellent, a great sense of humour and helped with our choices as one of our party is gluten free and two members are vegans. He was brilliantly helpful and very smiley . So sorry we didn’t get his name! Nothing was too much trouble:
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, funky decor and really helpful staff. Would deffo go back.. Pool was good fun
Stayed 1 night in Aug 2019

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop!
A perfect stop on a road trip. Close to highway, good food and drinks.
Stayed 1 night in Jun 2019

8/10 Good

murielle

Stayed 2 nights in Nov 2023

8/10 Good

HENRI

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Arnaud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Vincent

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

KARINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Julien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable
Établissement très agréable Literie et qualité chambre irremplaçable Le personnel est accueillant et à l'écoute Je recommande
Stayed 1 night in Oct 2023
Response from Lucie / Guest Relation on Nov 12, 2023
Cher Monsieur, Nous vous remercions pour votre commentaire suite à votre séjour chez nous. Nous espérons vous recevoir de nouveau au Mercure Reims Parc des Expositions.

10/10 Excellent

Agence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour Reims
Séjour sur Reims et hôtel Mercure au top Personnels très disponibles et surclassement quand possible. André
Stayed 1 night in Oct 2023
Response from Lucie / Guest Relation on Nov 12, 2023
Bonjour Monsieur, Nous vous remercions pour votre commentaire suite à votre séjour dans notre hôtel Mercure Reims Parc des Expositions. Dans l'attente de vous recevoir prochainement. Bien à vous

8/10 Good

Claude-Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Cyril

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
La chambre sentait l’urine
Chambre d’hôtel qui sentait l’urine. Lors du checkout la personne me demande si tout s’est bien passé. Je lui signale que la chambre sentait l’urine (à mon avis pb de canalisation)… aucun geste commercial.
Stayed 1 night in Oct 2023

6/10 Okay

Arne

Too hot to bear
We choose this hotel because the said they had ac and we knew the weater would be hot (+ 33 degrees). The first room we got was on the sun side and very hot. We pointed out that the ac didn’t seem to work. They then moved us to a room on the second floor (also on the sun side). We stayed there the first night but hardly slept because of the heat and lousy ac. The next day they moved us to a room on the side ot the hotel that the sun didn’t reach. A little bit better but still very warm in the night. The ac is joke. Either too old or they did not want to turn it up. No indidividual temperature setting in each room. So if you goto the Reims area, don’t stay at this hotel if hot weather is coming.
Stayed 2 nights in Sep 2023
Response from Lucie / Guest Relation on Sep 24, 2023
Dear, First of all, we would like to apologize for any inconvenience you may have experienced during your stay at our Mercure Reims Parc des Expositions hotel. We are very sorry that your experience did not live up to your expectations in terms of thermal comfort. We understand how essential it is to have efficient air conditioning, especially when temperatures are high, as you mentioned. Your feedback is very valuable to us, as it helps us identify areas where we can improve.We would like to inform you that the problem has been solved during a complete overhaul of our air conditioning system. We understand how important a comfortable night's sleep is to our guests, and we sincerely regret that you were unable to enjoy this during your stay.We hope that despite these inconveniences, you were able to enjoy other aspects of your stay in Reims and that this will not prevent you from giving us another chance in the future. We're constantly working to improve our services, and we'd love to have the opportunity to welcome you back under more comfortable conditions.Please do not hesitate to contact us directly if you decide to return, so that we can ensure you have the most pleasant stay possible.Sincerely,

8/10 Good

Franck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Monsieur,Nous vous remercions pour la bonne note que vous nous avez attribuée. Nous sommes heureux que votre séjour ait été à la hauteur de vos espérances. Nous espérons vous recevoir de nouveau au Mercure Reims Parc des Expositions.

8/10 Good

Marie-Laure

Stayed 2 nights in Aug 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Madame, Merci pour la bonne note attribuée suite à votre séjour dans notre établissement. Nous espérons vous recevoir de nouveau au Mercure Reims Parc des Expositions.

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Madame, Merci pour votre bonne note que vous nous avez attribuée. Nous sommes heureux que votre séjour ait été à la hauteur de vos espérances. Nous espérons vous recevoir de nouveau au Mercure Reims Parc des Expositions.

10/10 Excellent

Elise

Stayed 1 night in Aug 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Madame, Merci pour votre bonne note suite à votre séjour chez nous. Dans l'attente de vous recevoir de nouveau.

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'albergo è in uno stile rinnovato, giovane e moderno rispetto alla stessa struttura di alcuni anni fa. Personale disponibile giovane e gentile. Camere comode, bagno con doccia (su vasca), lavandino spazioso e superficie di appoggio sufficiente per oggetti necessari a due persone. Check-in e check-out veloci, colazione discreta, la parte ristorante ha alcuni alti ed alcuni bassi sia sulla varietà delle pietanze che sul fatto che anche le pietanze alle volte hanno variazioni sugli ingredienti base. Gli spazi interni sono molto confortevoli, con spazio per passare il proprio tempo senza disturbi e comodamente seduti in poltrone di varie forme e stili. Gli interni in effetti sono arredati con strutture particolari ad effetto, molto carini. Il rapporto qualità prezzo in effetti è ottimo, visto che in pochi minuti di auto si è in centro a Reims.
Stayed 5 nights in Aug 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Caro Sergio,La ringraziamo di cuore per i suoi gentili complimenti sul nostro hotel.Abbiamo voluto creare un'atmosfera dove i nostri ospiti si sentano a proprio agio e soprattutto come a casa...L'intero team è sensibile al benessere dei suoi ospiti!Speriamo di avere l'opportunità di accogliervi nuovamente, siete qui a casa.Cordiali saluti,

10/10 Excellent

Emilie

Stayed 1 night in Aug 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Bonjour, Merci pour votre bonne note. Au plaisir de vous recevoir de nouveau. Cordialement

8/10 Good

Jacques-Ant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mariage à Reims
Très bon sejour avec personnel à l écoute et à disposition.
Stayed 2 nights in Aug 2023
Response from Lucie / Guest Relation on Oct 19, 2023
Cher Monsieur, Merci pour votre commentaire suite à votre séjour dans notre établissement.Nous sommes ravis de lire votre satisfaction! Dans l'attente de vous revoir.

8/10 Good

Lies

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel tof hotel, gezellige sfeer, goed bed, goed zwembad en restaurant. Enke het geluid van de airco in de kamer was storend.
Stayed 1 night in Jul 2023

10/10 Excellent

JULIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien !
Très belle chambre. Petit dej super. Personnel très agréable
Stayed 2 nights in Jun 2023

10/10 Excellent

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Approche nouvelle de cet hôtel Mercure, en voulant un accueil "jeun's" ... avec une déco décalée... et une équipe toute jeune, voir trop jeune... Globalement ça va... mais peut surprendre des clients de 70 ans comme nous Dans notre chambre, nous n'avons pas ou couper la clim... donc souffle froid sur le lit toute la nuit Globalement bon séjour
Stayed 2 nights in Jun 2023
Response from Lucie / Guest Relation on Jun 16, 2023
Bonjour Monsieur, Nous vous remercions pour votre commentaire suite à votre séjour dans notre hôtel. Nous sommes ravis de lire votre satisfaction et prenons vos remarques en comptes afin d'améliorer nos services lors de votre prochain séjour. Cordialement

10/10 Excellent

Maxence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023