Exterior

Reviews of Holiday Inn Reims Centre, an IHG Hotel (Chambres Rénovées)

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 237 out of 690 reviews" "
Rating 8 - Good. 295 out of 690 reviews" "
Rating 6 - Okay. 107 out of 690 reviews" "
Rating 4 - Poor. 40 out of 690 reviews" "
Rating 2 - Terrible. 11 out of 690 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were great. They helped us get parked and were super friendly. The room was comfortable and located close to shops and restaurants.
Stayed 2 nights in Mar 2024
Response from Flory on Mar 19, 2024
Dear sir, Many thanks for your kind review, we very appreciate it. We're delighted to see that you had a pleasant stay with us. We hope to be part of your future travels ! Kind regards, FloryFront desk

10/10 Excellent

Catherine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, the reception staff are so helpful, they went above and beyond what you would expect
Stayed 1 night in Jan 2024
Response from Flory on Jan 29, 2024
Dear madam, Thank you very much for your kind feedback !We are pleased to read that you had a pleasant stay with us and we hope to see you soon again. Kind regards, Flory

6/10 Okay

Kay

Travelled with family, Travelled with pets
Dated property, leaking sink, leaking coffee machine. When sofa bed is open, there is almost no room left..
Stayed 1 night in Jan 2024
Response from Flory on Jan 9, 2024
Dear, Thank you for sharing a comment concerning your recent experience in our hotel. We're sorry that you encountered some issues in your room. You can be assured that we're going to look into it. We look forward to welcoming you soon again !Kind regards, Flory

10/10 Excellent

stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Flory on Jan 8, 2024
Dear sir, Thank you for this feedback ! See you soon again, Kind regards, Flory

8/10 Good

Boris

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Flory on Nov 2, 2023
Cher monsieur, Notre équipe vous remercie pour ce retour. Nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Au plaisir de vous revoir ! Cordialement, Flory

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quite practical to go anywhere in Reims or the towns nearby.
Stayed 2 nights in Oct 2023
Response from Flory on Oct 14, 2023
Dear sir, Thank you very much for your kind review ! We are delighted to read that you enjoyed your stay in our hotel. We hope to be part of your future travels ! Kind regards, Flory

10/10 Excellent

Nirmal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and good, clean hotel with excellent staff.
Stayed 2 nights in Sep 2023
Response from Flory on Oct 11, 2023
Dear, Thank you very much for your kind feedback !It's a pleasure to read that you had a good stay with us. See you soon again ! Best regards, Flory

6/10 Okay

Alexander

Stayed 3 nights in Oct 2023
Response from Flory on Oct 30, 2023
Dear sir, Thank you for taking the time to leave us a feedback concenring your recent stay with us. See you soon again. Kind regards, Flory

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Flory on Oct 10, 2023
Bonjour, Notre équipe vous remercie pour ce retour !Nous sommes enchantés que vous ayez passé un agréable séjour dans notre hôtel. Cordialement, Flory

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Flory on Oct 10, 2023
Bonjour, Nous vous remercions d'avoir pris le temps de noter votre récent séjour parmi nous.Nous espérons que ce dernier fut à la hauteur de vos attentes ! Bien à vous, Flory

10/10 Excellent

Ray

Stayed 1 night in Sep 2023
Response from Flory on Oct 1, 2023
Dear sir, Many thanks for your feedback, we really appreciate it. It's a pleasure to see that you had a good stay with us ! See you soon again. Kind regards, Flory

10/10 Excellent

ILANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נהדר במיקום נהדר
Stayed 1 night in Sep 2023
Response from Flory on Sep 24, 2023
Dear madam, Thank you very much for your kind comment ! We're glad that you had a good stay with us. See you soon again ! Flory

6/10 Okay

Roberto

Stayed 2 nights in Sep 2023
Response from Flory on Sep 19, 2023
Dear sir, Thank you for taking the time to leave us a feedback after your recent stay in our hotel. Do not hesitate to contact us and tell us how we can improve our services ! Kind regards, Flory

10/10 Excellent

Roger

Stayed 4 nights in Sep 2023
Response from Flory on Oct 10, 2023
Cher monsieur, Merci beaucoup pour ce retour !Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Cordialement, Flory

4/10 Poor

Dan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very helpful. Room service was great. Location is the best. Their air conditioning is non-existent. It was 90 degrees outside and about the same in the unit. The say it’s working but it’s not, it was miserable. The breakfast buffet is just terrible. One morning the eggs were way over cooked and the next day they were raw and loose uneatable. One day the sausage and bacon were literally burnt and the next day the sausage was good but the bacon was raw and undercooked. By our last day we could hardly get ourselves to go down and eat before we left the hotel. We are long time loyal Holiday Inn customers. This was far from what we usually experience. This place was dirty and really unkept. I was surprised that Holiday Inn folks allow this place to be a part of their group. While there we
Stayed 3 nights in Sep 2023
Response from Flory on Oct 27, 2023
Dear sir, Thank you for taking the time to leave us a review after your recent stay in our hotel. We are truly sorry to read that your stay didn't meet your expectations. Be assured that all your comments are read carefully and taken into account.We hope to have the opportunity to see you again and give you a better experience. Kind regards, Flory

8/10 Good

MARCIA, APO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Area of hotel is outstanding, everything is walkable (shopping, dining, cinema, sites). Inside the hotel was average, elevator need upgrading, parking is small and tight. Restaurant on the 7th floor is overpriced, average tasting and they are in need of a true bartender! The room with balcony was nice and clean and roomy, AC worked beautifully, but don’t pay for balcony room. You don’t get to see anything due to the tall partitions. It’s mainly for those that smoke not for viewing.
Stayed 3 nights in Sep 2023
Response from Flory on Sep 9, 2023
Dear madam, Thank you for your review ! We are pleased to read that you appeciated your stay in our hotel. We look forward to welcoming you soon again. Kind regards, Flory

10/10 Excellent

Elizabeth Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not have been happier with my stay! Convenient location, clean and quiet room, great breakfast, the staff was amazing~ a special shout out to the lady who works at the breakfast Buffett, made us feel right at home. Would definitely stay there again!
Stayed 4 nights in Aug 2023
Response from Flory on Sep 6, 2023
Dear madam, Thank you so much for your very kind review ! It's a real pleasure to read it. We hope to see you soon again ! Best regards, Flory

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Flory on Sep 1, 2023
Bonjour monsieur, Nous vous remercions pour ce retour ! Nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Au plaisir de vous revoir, Cordialement, Flory

4/10 Poor

Peter

Stayed 1 night in Aug 2023
Response from Flory on Aug 26, 2023
Dear sir, Thank you very much for your good feedback, we very appreciate it ! See you soon again ! Kind regards, Flory

8/10 Good

Ameya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple gem in Reims
Wonderful location, in center of Reims but off the main square so quieter. We were greeted by a very friendly woman who helped us settle in and allowed us to store our luggage the next day. The room was clean, comfortable with the basic amenities and the breakfast was served in a lovely restaurant with a great overlook of the city.
Stayed 1 night in Jul 2023
Response from Flory on Aug 25, 2023
Dear, Many thanks for your kind review ! We are glad to read that you had a very good stay with us. The complete satisfaction of our guests is our priority !We hope to see you soon again !Kind regards, Flory

6/10 Okay

Robin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Can't believe a 4star hotel has no bar or restaurant open on a Sunday, very poor service there.
Stayed 3 nights in Aug 2023
Response from Flory on Aug 15, 2023
Dear, Thank your for leaving us your opinion concerning your recent stay with us. We are sorry to read that you are disappointed that our bar and restaurant are closed on sunday. We hope that our front desk staff helped you to find a good alternative ! See you soon again. Kind regards, Flory

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent choice - impeccable service, luxurious room and so convenient for the centre.
Stayed 1 night in Jul 2023
Response from Flory on Jul 26, 2023
Dear madam, Thank you so much for your kind review, we really appreciate it ! We are glad to read that you had a great stay with us.See you soon again ! Kind regards, Flory

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with friendly helpful staff. Below ground parking and car lift a little scary but handy to have available.
Stayed 1 night in Jul 2023
Response from Charlene on Jul 15, 2023
Dear Elaine,We thank you for your positive comments on our hotel and are delighted to read that you appreciated the service and the interactions with our team. We would be happy to welcome you again in the future.Kind regards,Charlene

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2023
Response from Charlene on Jul 7, 2023
Dear Kelly,Thank you for your review and for choosing our hotel for your stay. We are pleased to read that you appreciated the hotel and the location. We look forward to welcoming you again on your next trip in Champagne.Regards,CharlenePremière de Réception,

8/10 Good

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but to say the parking is tight would be an understatement particularly if you are directed to the lower floor via the cae lift !!! Restaurant is superb and more than makes up for the parking
Stayed 1 night in Jun 2023
Response from Flory on Jul 1, 2023
Dear R A, Thank you for this feedback. We're glad that you had a good stay with us.It's true that our parking can be tight, depending on the size of your car. There is a public parking close to our hotel with which we have specials rates, maybe it can me more convenient for your next stay with us ! We look forward to welcoming you soon again ! Kind regards, Flory

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great locations to the downtown area for shopping and dining. Parking garage available which is a bonus, due to limited downtown parking
Stayed 2 nights in Jun 2023
Response from Flory on Jun 30, 2023
Dear sir, Many thanks for your kind review ! We are delighted to read that you had a good stay with us. We hope to see you soon again. Kind regards, Flory

10/10 Excellent

Richard, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is only a 10 min walk to many restaurants and the train station.
Stayed 1 night in Jun 2023
Response from Flory on Jun 20, 2023
Dear sir, Thank you very much for your good review !We're glad to read that you enjoyed the proximity of our hotel with restaurants and the train station. We hope to see you soon again. Kind regards, Flory

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Outstanding staff in every single way, very clean, great location!
Stayed 2 nights in Jun 2023
Response from Flory on Jun 18, 2023
Dear, Many thanks for your kind review ! We are so glad to read that you had a good stay with us. We hope to see you soon again ! Kind regards, Flory

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Stayed in a room with separate living area. Hotel was very conveniently located, close to main station and a supermarket, as well as shopping and dining options. Staff were friendly. Room was very spacious. Decor rather drab. Hotel air conditioning was not effective. Possibly a central system not yet switched over to cooling mode for the pending summer months?
Stayed 2 nights in Jun 2023
Response from Flory on Jun 6, 2023
Dear sir, Thank you for taking the time to leave us a review concerning your recent stay with us.We are glad to read that you appreciated the proximity of our hotel with local attractions ! Also, wa re pleased to read your comment about our staff and you room.About air conditioning, do not hesitate to ask some help to the front desk, we can help with pleasure when it's needed.See you soon again ! Kind regards, Flory

10/10 Excellent

james

Stayed 2 nights in May 2023
Response from Flory on May 24, 2023
Dear sir, Many thanks for your good review !We're glad that you had a good stay with us.See you soon again ! Kind regards, Flory

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and comfortable. Daily breakfast delicious with good food options. Staff was helpful. Would stay here again..
Stayed 2 nights in May 2023
Response from Sharene on May 17, 2023
Dear Mrs, The whole team thanks you for your comment. We are very happy to see that you are satisfied with the friendliness of our teams as well as the quality of the rooms and the breakfast. We look forward to seeing you again !! Sharene Reception

10/10 Excellent

Paula, Tampa

Stayed 1 night in Apr 2023
Response from Flory on May 17, 2023
Chère madame, Nous tenons tout particulièrement à vous remercions pour ce retour ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Au plaisir de vous revoir, Cordialement, Flory

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip!
Last night of a week long road trip - great hotel - lovely large room - fabulous location
Stayed 1 night in Apr 2023
Response from Floy on Apr 24, 2023
Dear Steven,Many thanks for this kind review, we really appreciate it ! We hope to be part of your future travels. Best regards, Flory

10/10 Excellent

Florence, FRISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Apr 2023
Response from Flory on Apr 24, 2023
Chère madame, Nous vous remercions pour cet excellent retour ! Nous sommes ravis que votre séjour dans notre hôtel ait été à la hauteur de vos attentes ! Cordialement, Flory

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Flory on May 8, 2023
Dear sir, Many thanks for your kind review, we really appreciate it ! Looking forwrd to welcoming you. Kind regards, Flory

10/10 Excellent

Gino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and functional.
Stayed 4 nights in Mar 2023
Response from Charlene on Apr 15, 2023
Dear Gino,We appreciate your positive feedback about our hotel. We are proud to respond to our guest’s needs as best we can. We are looking forward to having you again as a guest in our hotel.Kind regards,CharlenePREMIERE DE RECEPTION

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location in Reims only downside was hotel parking was shocking tiny spaces and so arkward to try and get a car in and very limited I would park elsewhere
Stayed 3 nights in Apr 2023
Response from Charlene on Apr 15, 2023
Dear David,Thank you for your review and for choosing our hotel for your stay. We are pleased to read that you appreciated the hotel and the location.We are sorry to hear that you had difficulties with our car park.On your next stay do not hesitate to inform the reception upon arrival ,we'll be happy to indicate another secure parking solution nearby. We look forward to welcoming you again on your next trip in Champagne.Kind regards,CharlenePREMIERE DE RECEPTION

4/10 Poor

Iain

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not a great night's sleep
The room was very hot and the air conditioning in the room wasnt working so we had to have the window open. There was a lot of noise from the street outside as it was a Saturday night - people shouting and screaming outside our window till 5am In the morning when I complained about the air conditioning the receptionist said that they turn it off during winter! Tried all settings and had it on minimum but it kept pumping out hot air. Issue with hot water too. Took ages to warm up and was only luke warm after running for 10 mins. My daughters room also had issues. Shower was blocked so overflowed and the room smelt damp so this obviously wasnt a one off event.
Stayed 1 night in Feb 2023
Response from Charlene on Feb 28, 2023
Dear Iain,First and foremost, I would like to thank you for taking time to share your feedback with us. I would like to extend my apologies that your stay did not meet your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope that you will give us another opportunity to make your stay enjoyable and memorable in the future.Kind regards,CharlenePremière de Réception

10/10 Excellent

Neha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable customer service. So friendly. Great rooms with excellent housekeeping. Large elevator and spacious room / bathroom. Definitely recommend and will stay again if in the area!
Response from Flory on Feb 3, 2023
Dear Madam, Many thanks for your very kind review, we are delighted to read it ! It's a pleasure to see that you had a great stay with us. We look forward to welcoming you again !Kind regards, Flory

10/10 Excellent

Carl

Stayed 1 night in Dec 2022
Response from Flory on Jan 1, 2023
Dear Carl, Thank you for this review, we are glad that you had a good stay with us ! Kind regards, Flory

8/10 Good

Les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Flory on Dec 29, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de noter votre récent séjour parmi nous. Nous sommes ravis que vous ayez passé un agréable moment parmi nous. Cordialement, Flory

10/10 Excellent

douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Flory on Dec 7, 2022
Dear sir, Thank you so much for your nice review, we are glad that you enjoyed your stay with us !See you soon again ! Kind regards, Flory

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2022
Response from Jialin Accommodation Manager on Nov 23, 2022
Dear Kevin,We thank you very warmly for your positive comments on our hotel and are delighted to read that you appreciated our hotel location. We would be happy to welcome you again in the future.Best regards,

10/10 Excellent

Kenny, Sherbrooke

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2022
Response from Jialin Accommodation Manager on Nov 23, 2022
Dear Kenny,First of all, a big thank you to you for taking the time to share your experience.Every effort is made to make the stays of our guests a special moment and to wish to have convinced you.Looking forward to seeing you again.Best regards,

10/10 Excellent

Jeffrey, ALEXANDRIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff, great breakfast. Great location
Stayed 1 night in Sep 2022

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very central and the facilities were excellent.
Stayed 1 night in Sep 2022

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Merrilee

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was a horrible stay. We left a day early with no refund. The A/C did not work in our room. After we discussed with the desk personnel they offered either a half price stay or a move to another room. We took the move. They had a fan in the room so it was slightly better, but still no A/C. They said they could not refund our booked 2nd night stay on a prepaid booking through Expedia. We left anyway, too miserable to sleep there.
Stayed 2 nights in Aug 2022

6/10 Okay

Alan

Liked: Cleanliness
Stayed 1 night in Aug 2022