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Reviews of Park Hotel

2.5 out of 5
Park Hotel
327 Cranbrook Road, Ilford, England

Reviews

6.4
Rating 10 - Excellent. 138 out of 1002 reviews" "
Rating 8 - Good. 339 out of 1002 reviews" "
Rating 6 - Okay. 247 out of 1002 reviews" "
Rating 4 - Poor. 136 out of 1002 reviews" "
Rating 2 - Terrible. 142 out of 1002 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Ayesha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Was told we would get breakfast in an email, but no breakfast was available! Misleading info!
Stayed 1 night in Apr 2024

6/10 Okay

Rudy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom door couldn't close or lock. Room and bathroom was clean. Receptionist lady was nice. There was security at entrance, otherwise the hotel wouldn't seem safe. I'm guessing the hotel is also being used as temporary accommodation for people waiting for a house or could be asylum seekers waiting for permanent accommodation. (I could be wrong).
Stayed 3 nights in Apr 2024

2/10 Terrible

UMAIR

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is clean everything is ok. I booked different room but staff gave me average room and in email they mentioned you pay £50 deposit but they changed me £100 totally different to what they show to people on website
Stayed 1 night in Mar 2024

6/10 Okay

Meena

Noise Cleanliness good
Stayed 1 night in Mar 2024

2/10 Terrible

Jeanette

Stayed 1 night in Nov 2023
Response from Park Hotel on Jan 4, 2024
Dear guest,We are sorry to read that we did not meet your expectations and we have taken note of your concerns. We will address your feedback with our team and hope to improve in the future.We hope that you will allow us the opportunity of providing you with a better experience in the future.Best regards,Manager / Park Hotel Ilford

2/10 Terrible

Hanene

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The reception is awful, the advertising is misleading, there is no restaurant or dinner service, the hotel is very dirty, the room is boxes small 45cm width windows and only the top window can be open, no curtain so woken up early no tea and coffe available in the room . Fir the price you can gind better hotel. NOT recommend and after 3 days still still vaiting for the refund of my deposite
Stayed 1 night in Jun 2023

2/10 Terrible

Des

Business traveller
Disliked: Cleanliness, staff & service
Bad Service
Toilet seat broken, carpet stained, no customer service from reception( having dinner, requested for a fan several times and never came to tell me there wasn’t any until I was checking out)
Stayed 2 nights in Jun 2023

2/10 Terrible

Khayrul

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as I was checking in greeted with reception having an argument with customers.on my booking had breakfast included but get told I cannot have any as they have decided to close. I showed evidence and the manager decided to delete my email. Very rude and unhelpful. Would not recommend to anyone. Broken lights in the room and no fans. Or tea or coffee in room but there was a kettle. Customer service does not exist. You will be lucky to get a smile. Minus 5 stars and that’s generous. I contacted Expedia who said would get back to me via chat but have not had a word from you. Shocking and bad.
Stayed 1 night in Jun 2023

2/10 Terrible

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet dirty. No toilet paper. Receptionist very nice Did not like having to put down another deposit, even though paid for room already. Kettle with no cups No soap to wash hands
Stayed 1 night in Jun 2023

2/10 Terrible

Rita

Stayed 1 night in Jun 2023

2/10 Terrible

Saima

Stayed 1 night in Jun 2023

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hotel Manager on Apr 12, 2023
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,Manager / Park Hotel Ilford

8/10 Good

Louise

Travelled with group
Liked: Staff & service
Average accommodation
When we arrived we were told we would be staying im the sister hotel,which was a few mins drive away. The staff in the sister hotel were very polite and checked us in quickly. Our room was standard and smelt clean but the carpet dressing table and walls were covered in marks and stains,which is not what you expect to see. It needs decorating and updating. Location was ideal for where we were going
Stayed 1 night in Dec 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards,

2/10 Terrible

Shahed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,

2/10 Terrible

Arivalagan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t bother
The only good thing about this place is staff are nice but terrible place to stay. Horror show
Stayed 1 night in Nov 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear guest, Thank you for taking the time to share your opinion of your experience with us.We regret to read that you had a disappointing stay. We treat our guests with the utmost respect and strive to provide each with an excellent standard. We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.We hope that we have the opportunity to welcome you again.Best wishes,

4/10 Poor

Shafiq

Stayed 1 night in Nov 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,Manager / Park Hotel Ilford

2/10 Terrible

Immanuel

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Terrible place
Stayed 2 nights in Nov 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,

2/10 Terrible

Noor

Stayed 1 night in Nov 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear GuestThank you for our feedback.We are sorry to read that you did not enjoy your stay in full.We strive to improve and we hope you will give us another chance to serve you.Best Regards,

2/10 Terrible

Tasnia

Stayed 1 night in Nov 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear GuestThank you for our feedback.We are sorry to read that you did not enjoy your stay in full.We strive to improve and we hope you will give us another chance to serve you.Best Regards,

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude manager Ali
Stayed 1 night in Nov 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear GuestThank you for our feedback.We are sorry to read that you did not enjoy your stay in full.We strive to improve and we hope you will give us another chance to serve you.Best Regards,

6/10 Okay

Praveen Lakshmanan

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards,

2/10 Terrible

Csilla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi
Stayed 7 nights in Oct 2021
Response from Manager / Park Hotel Ilford on Apr 12, 2023
Dear GuestThank you for our feedback.We are sorry to read that you did not enjoy your stay in full.We strive to improve and we hope you will give us another chance to serve you.Best Regards,

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t bother till they clean these act up
I’ve been working and staying in ilford for many years and this hotel is Getting dirtier and dirtier every time we go used to be a clean hotel really dirty rooms no clean towels on 1 night showers rubbish bins not emptied reception service is non existent the worst in ilford at the moment
Stayed 1 night in Oct 2021
Response from Park Hotel Team on Nov 2, 2021
Dear Guest, Thank you for taking the time to share your feedback. We are sorry that your recent stay at our hotel didn't meet all of your expectations. Please accept our apologies for the disturbance. We wish you had let us know of the inconveniences you encountered, as we may have been able to relocate you to a more comfortable room. Your detailed feedback is important to us as it helps to identify areas for improvement. We hope you will give us the opportunity to provide you with a better stay in the future. All the best, Manager / Park Hotel Ilford.

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

2/10 Terrible

Philip

Disliked: Cleanliness, property conditions & facilities
It’s a no from us
We arrived 09/10 at 1.45pm and was told that we could park at the front, no problem. We got to our room which had a strange smell, no head board, pillows as thin as tissue and a mousetrap clearly positioned at the foot of the bed. The next morning, Sunday 10/10, we was awoken at 8am buy staff telling us we must move our car as the builders were here to do work!! Let’s just say we won’t be booking there again
Stayed 1 night in Oct 2021
Response from Park Hotel Team on Nov 2, 2021
Dear guest, We are sorry to read that we did not meet your expectations and we have taken note of your concerns. We will address your comments with our team and hope to improve in the future. We hope that you will allow us the opportunity of providing you with a better experience in the future. Best regards, Manager / Park Hotel Ilford

6/10 Okay

Antoine

The carpets were not properly cleaned and there was a strange smell
Stayed 1 night in Oct 2021
Response from Park Hotel Team on Nov 2, 2021
Dear guest, Thank you for taking the time to place your review. We regret that your expectations were not fully satisfied on this occasion. Please accept our apologies for any actual or perceived shortcomings. We take this opportunity to thank you for choosing to stay with us and we look forward to welcoming you back again soon. Kind regards, Manager / Park Hotel Ilford

4/10 Poor

Monjur

Stayed 1 night in Sep 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

2/10 Terrible

Zack

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
On arrival at Park hotel I was told we are full but we have secured another room for you in our sister hotel called "Britannia Hotel". I was also told its a 3 Star hotel and its better than here. I arrived at Britannia Hotel there was no parking which I had requested with the booking. The rude and unhelpful woman in the reception said park on the yellow line and move your car before 8a.m and park in front of the hotel when the other guests have left. The mattress was very simply the worst mattress I have ever slept on.
Stayed 1 night in Sep 2021
Response from Park Hotel Team on Nov 3, 2021
Dear Guest, Thank you for taking the time to review your experience with us! I am very sad to learn you had a bad experience on your arrival and I would like to apologies for all the inconvenience this may have caused. I would also like to reassure you, that all your comments have been noted and the matter have been looked into accordingly. Best Regards, Manager / Park Hotel Ilford.

6/10 Okay

darren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

2/10 Terrible

Shane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
This hotel is full of homeless and the the roof of the room had damp stains, they tried to move us to another room and same again poor cleanliness. Carpets had passed there best 5 years ago. Heater on the wall never been cleaned . Never been to a hotel as bad as this before. They even took £50 pounds as a security, then told me they would refund within 3-14 days
Stayed 1 night in Sep 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you taking the time to leave your feedback. Park Hotel, have been very accommodating during the last 18 months which were extremely difficult and challenging for everyone. The hospitality industry has suffered disproportionately and whilst many people, particularly from overseas found that doors were shut to them, the Park Hotel opened its doors to them to provide safe and secure accommodation and we continue to assist key workers and others impacted by the pandemic, and in particular assisting those who were stranded or vulnerable. We apologies if this has created any discomfort. It is unfortunate that there has been an issue with the pre-authorisation. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a £50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world. We would like the opportunity to host you again in the future. Best Wishes,

4/10 Poor

Zaynab

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel, never again.
Avoid this hotel. It’s cheap so it’s service. Unprofessional staff , filthy everywhere, worst breakfast experience. Beds were bad with flat pillows, tiny rooms you name it. Overall bad experience and never ever again. Most worrying thing is rooms might have hidden cams.
Stayed 2 nights in Aug 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for taking the time to share your opinion of your experience with us. We regret to read that you had a disappointing stay. We treat our guests with the utmost respect and strive to provide each with an excellent standard. We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback. We hope that we have the opportunity to welcome you again. Best wishes, Manager / Park Hotel Ilford.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Well where do I start……… At arriving at the hotel (if you can call it that) we went in and the receptionist didn’t speak a word of English so checking in was horrendous then we went to London to watch a football match and was told the room would be ready when we returned, so got back about 8pm the new receptionist knew nothing about this so had to wait for this to be sorted and the receptionist asked for my receipt which I provided and he said ok your room is number 25, so we went off to check in. Omg 😱 opening the door the smell was mouldy water and eggy in the en-suite, the bedding had holes in, there was a massive burn mark on the floor wallpaper peeling off everywhere, but it was the smell that stopped us even going in the bathroom. Also there was 1 little cup in the room and 2 tea bags I went to the desk and asked for 3 more cups as there was 4 of us and was told they had no more cups so we had one tiny one between us. Then breakfast 🙈🙈🙈🙈 again no English I went and asked for toast and got given a plate asked for eggs and given a plate lol, there was sausages, beans and hash browns in a hot plate and that was it, then I spoke to a other member of the kitchen and asked for 2 poached eggs and was given 2 eggs with shells still on, I can safely say I won’t be returning.
Stayed 1 night in Aug 2021

2/10 Terrible

Kate

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
AVOID THIS PLACE It’s been 10 days and they still haven’t refunded my deposit despite me leaving the room immaculate. They keep fobbing me off . They said 3-7 days then 10 days and now saying 14 days! What kind of an establishment does this. Breakfast - there was nothing really . Well nothing left. Couldn’t even get juice. Room was ok apart from the questionable stains up the ceiling and rotten carpet. I want my refund back now please? Sick of phoning and emailing . A disgruntled customer.
Stayed 1 night in Aug 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a £50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world. We would like the opportunity to host you again in the future. Best Wishes, Manager / Park Hotel Ilford

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

6/10 Okay

Mohamed

Liked: Staff & service
The hotel was not good for my comfort cause whats was shown on media was totally the opposite to standard i arrived looked at the place and left within 20 minutes
Stayed 1 night in Aug 2021
Response from Park Hotel Team on Nov 3, 2021
Dear Guest, We are grateful to you for taking the time to send us your review. We are very sorry that your experience was not completely satisfying. As we are housed in a Victorian building all our rooms differ slightly from each other. Our hotel consists of 100 rooms and we have tried to ensure that pictures representing each category is on our website. If you had mentioned to our reception team that you were unhappy with your room, they would have tried their best to accommodate you with a room more suited to your requirements, depending on the availability. Our professional team are available 24 hours to ensure you have the best experience possible during your time with us. We hope we will have the chance to welcome you back on a future visit. Kind regards, Manager / Park Hotel Ilford.

4/10 Poor

KJ

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Monjur

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
They didn’t provide me room even though I booked 1 weeks b4. Then they shifted me to another hotel. But I had my room after midnight. They was saying hotel is fully booked. But reception staff was very good.
Stayed 1 night in Aug 2021
Response from Park Hotel Team on Aug 20, 2021
Dear Guest , We are sorry to see that you were un-happy,We will investigate this . Hope we see you soon .

2/10 Terrible

kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omg where to start the place should be closed down it’s disgusting rooms are filthy with mouse traps in them carpets and walls filthy beds and pillows are so old I got bitten all over my body by something it’s mainly full of homeless people I would highly recommend staying away from here
Stayed 4 nights in Jul 2021
Response from Park Hotel Team on Aug 20, 2021
Dear Guest , We are open 24 hrs if there was any issues ,this could be report to reception staff at any time and issues will be solved .

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really poor customer service, the rooms are really bad and unkept. Asked for bedding and wasnt provided with any!
Stayed 1 night in Jul 2021
Response from Park Hotel Team on Aug 20, 2021
Dear Guest , we will investigate this , we are hoping that in future will not have any issues , we will try our best level . And hope we see you soon .

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , perfect for my requirements .Clean comfortable en-suite room . All staff very polite and helpful . Excellent customer care , , no complaints .
Stayed 1 night in Jul 2021
Response from Park Hotel Team on Aug 18, 2021
Dear Guest , Thank you for your feedback we can see that you have enjoyed your stay with us and very happy with our service . Please stay in touch and book us again in future .

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience. Parking nil to very limited.
Stayed 1 night in Jul 2021
Response from Park Hotel Team on Aug 18, 2021
Dear guest , Thank you for giving us feedback we are happy to see that you have enjoyed your stay with us , If you do contact with us for parking issue will be solved and we will find place for you to park .Hope we see you again .

8/10 Good

Katy

Travelled with family
Liked: Room comfort
Comfortable
Pretty basic hotel but room was spacious enough and well equipped.
Stayed 3 nights in Jul 2021
Response from Park Hotel Team on Aug 18, 2021
Dear Guest , Thank you for choosing us and giving us feedback . We can see that you have enjoyed your stay with us . Please stay in touch and book again .

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Meant get double room with bath inside they put me in single room smelling bad not clean with no curtains Even 1* in third country is much better If u want catch covid go there
Stayed 1 night in Jul 2021
Response from Park Hotel Team on Aug 20, 2021
Dear Guest , We are sorry that you were un-happy with bath tub . All the rooms are subject to our availbility but we will try our best for to full fill all the request,s . Hope we see you soon .

6/10 Okay

Mohamed

Travelled with family
Disliked: Room comfort
Main disappointment was no connecting room.when booking it shows available but at the hotel . They don’t have that facility and both room was loft room , no enough ventilation and was really burning hot. We booked hotel for good night sleep but none of us had. Cleanliness was ok but nasty smell on corridor and in one room. One of the room has no bathroom lock. But parking was great and breakfast was ok.
Stayed 1 night in Jul 2021
Response from Park Hotel Team on Aug 18, 2021
Dear Guest , Thank for for your feedback and you have wrote to us .We can see that you have enjoyed your stay with us .

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

6/10 Okay

Sayful

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Even though I have booked with free parking and they have place to park, hotel didno allow me to park at the back. Daining facilities are poor, No Fan in the room, Fernitures are to old, Staff dont know how to communicate.
Stayed 1 night in Jun 2021
Response from Park Hotel on Jun 30, 2021
Dear guest, We had the back car park booked for few days due to an event, however we have plenty of spaces available in front of the hotel and the side road of the hotel the parking is free of charge. Apologies for any inconvenience caused. Regards, Park Hote

6/10 Okay

Zaheer

Disliked: Property conditions & facilities
Stayed 2 nights in May 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford

2/10 Terrible

Wayne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Arrived after booking online to a full hotel with no rooms available. Had to spend the rest of the evening locating another hotel.
Stayed 1 night in May 2021
Response from Park Hotel Team on Nov 3, 2021
Dear guest, Thank you for completing our feedback survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Manager / Park Hotel Ilford