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Reviews of OYO Arinza Hotel, London Ilford

3.5 out of 5
OYO Arinza Hotel, London Ilford
Mansfield Road, 50, Ilford, ENG

Reviews

5.8
Rating 10 - Excellent. 32 out of 287 reviews" "
Rating 8 - Good. 66 out of 287 reviews" "
Rating 6 - Okay. 82 out of 287 reviews" "
Rating 4 - Poor. 48 out of 287 reviews" "
Rating 2 - Terrible. 59 out of 287 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Johnpaul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, smelling and not neat
Stayed 2 nights in Apr 2023
Response from Johnpaul on May 4, 2023
Sorry for the hassle you Johnpaul! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Charles

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tiny room with flies everywhere. Terrible air con unit that didn’t cool the room at all
Stayed 2 nights in Apr 2023
Response from Barbara on May 4, 2023
Hi! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 Terrible

Adam

Stayed 1 night in Apr 2023
Response from Barbara on May 4, 2023
Hi, Adam! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Lee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go to this hotel.
I would not recommend this hotel to anyone. The room smelt of drains and mould. There were 3 separate air freshners that hardly touched this. The bed sheet was so thin you could read a newspaper through it. You could feel the mattress spring. The shower was cold and there was noise from staff until 2.30 in the morning. The room had one tiny velux window.
Stayed 1 night in Mar 2023
Response from Eva on Apr 6, 2023
Sincere Apologies, Lee! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

4/10 Poor

Mick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice guy checked me in but went downhill when I arrived at my room. Horrible smell on entry to room. Tin of air freshener on the table tells me the staff are aware of this, but still let the room out to paying customers. Mould in shower enclosure. More water came out of the shower hose than the shower head. Corridor doors dont have door closers so are banging shut all night. Won't be re-booking here again in the future.
Stayed 1 night in Mar 2023
Response from Eva on Apr 6, 2023
Hi, Mick! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

2/10 Terrible

Mohammed Ikram

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ava on Mar 2, 2023
Hi, Mohammed! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Lisa on Feb 14, 2023
Hi, David! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 Poor

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ava on Dec 22, 2022
Hi, Adam! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 Good

Tyler-jedd

Liked: Staff & service, room comfort
Didn't expect great thing was ok for the price
Room was fairly decent no temperature control as it was broken but there was a heater in the room kettle was broken and the chair was damaged
Stayed 1 night in Dec 2022
Response from Ava on Dec 22, 2022
Thank you for rating us positively, Guest! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Ava

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Not safe for d/Deaf guests & rats in the walls.
The fire alarm went off during my stay & it has no lights to warn d/Deaf guests, a serious safety issue. I needed a place to stay for a week and the photos on hotels.com looked nice so I booked here. At first I thought "it's cheap and a bit shabby but it'll do", the longer I was there the worse it got. The staff I spoke to during my stay were friendly and I think it's a case of owners/management siphoning off any money this place makes and not reinvesting it to actually look after the building. My door's electric lock was broken & had the mechanism was exposed, the same with the door across from me. It had batteries & wiring exposed, not very safe if someone is staying with children. My room didn't appear to have any damp issues but it was very dark even in the middle of the day. The duvet had no cover, it was stained and torn, and there was the thinnest fitted sheet on top of a very lumpy mattress. The pillows also had thin covers and were very lumpy & uncomfortable. The toilet and sink initially looked clean but had lots of 'baked on' grime that could be removed with a deep clean, and there was a gross brown lump in the sink pipe. The shower worked fine, but the hose for one of the heads was broken & in need of repair. The walls are incredibly thin, I could hear conversations being had across the hall and the couple in the room next door having uh, special adult cuddles. Everybody slammed their doors at all hours of the night.
Stayed 5 nights in Oct 2022
Response from Ava on Dec 22, 2022
Hey, Jessica! It is unfortunate that you did not have that kind of experience that we are known to offer, please understand that we would never want our guests to face such kind of hassle. Rest assured, we will work upon your feedback to ensure a comfortable stay in the future. Regards, Ava

6/10 Okay

Gibran

Travelled with family
Disliked: Amenities, property conditions & facilities
I request for a change in room as upon booking i didn't realised that this hotel has no lift. My mother has knee issues and have problem go up the stair. So we managed to change our room from second floor to first floor. First floor room is small for 3 persons and no windows. Very suffocating. I also would like to give a warm compliment to Syamir who helped to bring pur luggage fown. Thank you Syamir. You are a gem to this company.
Stayed 9 nights in Oct 2022
Response from Eva on Nov 19, 2022
Hi, Gibran! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

4/10 Poor

Andy

Disliked: Property conditions & facilities, room comfort
Don’t stay here
Broken window Looks like someone had broken in so couldn’t shut the window I blocked it up with a towel to try & stop the noise Couldn’t leave my stuff in the room as it wasn’t secure The staff have friends over & all talk very loudly & who does the washing up at 4 in the morning Extremely noisy
Stayed 4 nights in Sep 2022
Response from Ammy on Oct 2, 2022
Apologies for the problems you had faced, Andy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Monjur

Stayed 1 night in Sep 2022
Response from Terry on Sep 26, 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Greta on Sep 19, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

2/10 Terrible

Kerry Davies

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok if your homeless worst hotel I’ve been to
When I checked in the man on the front desk was smoking a vape, horrible smell and unprofessional. The bed was rock solid not comfortable at all and now my back is in pain. Their is a picture on the wall of a lady felt like cameras watching you in her eyes. The bed sheets was stained and the room smelt of weed. The bathroom smelt of mould. Very unclean and furniture was manky. The shower hose what u hold did not work!!!!! And the circle one was not fully working properly. I went out side in the morning and the staff member was sleeping on the sofa instead of behind the desk. When I checked out their was not even a thank you from the staff they just took the card very rude and unprofessional. Will never stay their again. I did not even complain my whole stay and to not even say thank you to your guests was very rude.
Stayed 1 night in Sep 2022

6/10 Okay

Adam

Stayed 1 night in Aug 2022
Response from jan on Aug 23, 2022
Hi, Adam! We regret the inconvenience that this may have caused you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Jane!

6/10 Okay

Timothy

Travelled with group
Stayed 3 nights in Jun 2022
Response from Christina on Jul 3, 2022
Hi, Timothy! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room smelled of cigarette smoke
Service was excellent. The hotel is very basic which we expected for the price. However, the room was supposed to be nonsmoking but reeked of smoke and the carpet was old and could have used shampooing.
Stayed 6 nights in Jun 2022
Response from Simon on Jun 23, 2022
Thank you for rating us with such awesome words! We will strive to keep up with your expectations every time. Regards, Simon

10/10 Excellent

Chirag

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms, service, location, cleanliness..its a 5/5 on all! Would highly recommend! And a special tip of hat to Azad who was at the reception, extremely kind and helpful
Stayed 2 nights in Jun 2022
Response from Ammy on Jul 11, 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Colin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Christina on Jul 3, 2022
Hi, Colin! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

8/10 Good

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ammy on May 6, 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

8/10 Good

Patricia

Travelled with group
Liked: Staff & service
Great for the price & great service
There was a plumbing issue in the room we were given and the gentlemen at the front desk were really nice and helpful. They responded immediately and moved us to another room. The overall service was really good and I’ll definitely be coming back next time I’m in the area.
Stayed 1 night in Apr 2022
Response from Ammy on May 6, 2022
Hi, Patricia! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

6/10 Okay

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You get what you pay for!
It was what you paid for! Cheap, small room but somewhere to stay. The staff member was accommodating and when I said that the room was cold, he brought in a heater. There was a strong weed smell in Reception but we did arrive late in the evening. The decor was a little shabby. Bathroom was clean.
Stayed 1 night in Feb 2022
Response from Jane on Feb 21, 2022
Hi, Michelle! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

6/10 Okay

Adewale

Liked: Cleanliness
Stayed 5 nights in Jan 2022
Response from Noah on Jan 29, 2022
Hi, Adewale! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

8/10 Good

Osman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Rudra on Dec 5, 2021
Thanks for the positive rating, Osman. Hope to host you soon Regards, Rudra

2/10 Terrible

darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Ammy on Nov 13, 2021
Hi, Darren! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Isaac

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The Worst Hotel I’ve Ever Stayed At.
Checked in and found my room had a metre squared hole in the ceiling above the bed sealed up with newspaper. When the lights went off, light visible through void so room didn’t even go dark. En-suite toilet had an exposed soil pipe which stunk out the room. No parking on the drive available as advertised. The whole experience felt so disgusting that I checked out at 05:30AM so that I didn’t have to spend any longer than I had to there. The worst hotel I’ve ever stayed at.
Stayed 1 night in Oct 2021
Response from Cheshta on Oct 26, 2021
Hi, Isaac! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jane on Sep 18, 2021
Hi, Brandon! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 Terrible

Saira

Disliked: Cleanliness, property conditions & facilities
Terrible experience.
Stayed 1 night in Aug 2021
Response from Cheshta on Aug 31, 2021
Hi, Saira! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Rory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ammy on Sep 17, 2021
Hi, Rory! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Rooms are not up to standards. Imagines not the same in real life. No cleanliness as found RAT in room. Moved two didn’t rooms and both poor. Will not book again. No manger or supervisor in building.
Stayed 1 night in Aug 2021
Response from Jane on Aug 22, 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was horrible. There was a 12pm curfew that we did not know until arriving. There was mould on the windows and it was broken (smashed and missing one of the 2 handles), there was damn all on the ceiling
Stayed 3 nights in Jun 2021
Response from Leo on Jul 6, 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021
Response from Noah on Jul 16, 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Noah

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from Jane on Jul 15, 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

10/10 Excellent

Jenniene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay. I had a nice, well lit, spacious room with a kitchen.
Stayed 1 night in Jun 2021
Response from Steve on Jun 25, 2021
Thank you so much for the amazing feedback, Jenniene! We will put in our efforts to provide consistent service every time. Regards, Steve

2/10 Terrible

Ricardo

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
I stayed at this hotel for no more than 10 minutes before checking out abs paying for another hotel. The welcome was cold by the receptionist, who had his friends hanging around playing cards. Wasn’t impressed with walking in and being stared at by them. I walked into the room and was very disappointed. It really is a case of you get what you pay for! Broken lights, Dust everywhere, hand towels given as bath towels, shower was hardly a shower. I’m 5’5...I banged my head on the low ceiling at least twice, so if you’re any taller, wear head gear! Walked out, handed back my key and booked the Travelodge and had a much better experience!
Stayed 1 night in Mar 2021
Response from Leo on Apr 7, 2021
Hi, Ricardo! We never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Bruce on Feb 7, 2021
Thank you so much for the charming rating Anna. Your review made our day. Have a great day ahead. Regards, Bruce

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 13 nights in Dec 2020
Response from Jack on Dec 22, 2020
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Jack

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was not cleaned. There was hair all over and stains and the room stank! We asked the man in reception to change the bed covers as it looked like it wasn’t changed but he just sat there as if it was none of his business? Careless staff.. poor hygiene
Stayed 1 night in Dec 2020
Response from Leo on Dec 9, 2020
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara

8/10 Good

Peter

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2020
Response from Jon on Dec 3, 2020
Hey, Peter! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Jon

4/10 Poor

mohammed

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Bella on Nov 3, 2020
Hi, Mohammed! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

2/10 Terrible

modupe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no booking for this hotel for now
we could not check in as they are not selling rooms. yet hotel.com is still booking on their behalf. The gentleman at the reception was very helpful, He called to help get our refund, but the guy on the other linecsaud he cant find our details which is very strange.
Stayed 2 nights in Jul 2020
Response from Daniel on Jul 24, 2020
Hi, Modupe! Thank you for reaching out to us and we apologize for the inconvenience. Be assured, this feedback has been passed to the relevant team to take corrective actions and resolve the issue at the earliest. Regards, Daniel

10/10 Excellent

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value for money hotel in Ilford
Very nice place to stay and very friendly staff. Good price and a very cosy room. I would recommend.
Stayed 2 nights in Mar 2020
Response from Ammy on Apr 5, 2020
Hi, Thanks for rating our services, Sharif! Please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Michael

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
1 star experience
Nothing was cleaned thoroughly. Hairs in the bedding Hairs in shower Hairs around toilet The only thing good about the hotel is the helpful reception staff
Stayed 1 night in Mar 2020
Response from Ammy on Mar 16, 2020
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ammy

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Ammy on Feb 17, 2020
Hey, Mark, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Permanent residence in the hotel that suffers from Autism and Asperger syndrome would keep you awake all night, it is not at all understood why I was put in room where I would be disturbed despite me requesting for a quiet sleeping area
Stayed 1 night in Feb 2020
Response from Cheshta on Feb 3, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

4/10 Poor

mussadiq

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
room seems to under constraction and wall MOLD
the room was looks like under constraction and things to be put in place like radiator was lying next to wall with plug to use which was very terrible and bedside was full of mold when i try to put my charger
Stayed 1 night in Jan 2020
Response from Cheshta on Feb 3, 2020
Hi, Mussadiq! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

8/10 Good

Elyes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50/50
Great hotel lovely services was a little gutted my guest didn’t get brakfast only I did when it was a 2 people booking but not a biggy on the bright side great hotel thanks
Stayed 1 night in Jan 2020
Response from Ammy on Jan 20, 2020
Hi, Elyes! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

8/10 Good

Mohd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ammy on Jan 13, 2020
Hi, Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.