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Reviews of Homewood Suites by Hilton Eatontown

3 out of 5
Homewood Suites by Hilton Eatontown
4 Industrial Way E, Eatontown, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 1005 reviews" "
Rating 8 - Good. 270 out of 1005 reviews" "
Rating 6 - Okay. 66 out of 1005 reviews" "
Rating 4 - Poor. 32 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Refton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and clean comfortable suites. Convenient location.
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay with us!

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

10/10 Excellent

Jaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

8/10 Good

Carla-Anne, Perris

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from jp on Mar 19, 2024
We are thrilled you enjoyed your stay with us. We look forward to seeing you again soon!

6/10 Okay

Abraham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Couldn't get my hands on a second blanket at 9pm because noone was available to come to my room.
Stayed 1 night in Mar 2024
Response from jp on Mar 19, 2024
I am sorry to hear of your recent experience. Hope you could visit us again soon.

8/10 Good

Myunghee

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel good for family
Stayed 1 night in Mar 2024
Response from jp on Mar 11, 2024
We are thrilled to hear you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Ira, Missoula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really good hotel for both business and visiting friends in the area.
Stayed 1 night in Mar 2024
Response from jp on Mar 11, 2024
We are thrilled to hear you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Arceline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Feb 2024
Response from JP on Feb 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Vincent

Stayed 1 night in Feb 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

4/10 Poor

Sean

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Too difficult to find if you don't know the area, or if it's dark, needs signage. The staff is fine, room is nice, clean, but screwy interior layout. .
Stayed 1 night in Feb 2024
Response from Joe on Feb 8, 2024
I apologize it was hard finding us. The brand has changed the signage. Ours is being installed mid-March.

8/10 Good

Andrea, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Wei

Stayed 1 night in Jan 2024
Response from jp on Mar 26, 2024
We thank you for your feedback and glad to hear you enjoyed your stay! Please visit us again soon.

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property was outdated, the beds were extremely small as well. Shredding on the skirts of the bed, just a more tired and outdated hotel. Wish breakfast was until 10am but it is from 6am to 9am. No water in your room, my check in was fine, the front desk was nice, check out you would have thought I was asking for a kidney and i just wanted to check out :). Anyway, better options in that area for places to stay in my opinion. I definitely didn't research properly my options.
Stayed 1 night in Jan 2024
Response from Joe on Jan 10, 2024
Good morning, thank you for letting me know about your stay. I apologize it was not up to brand standard. We are getting renovated at the end of the year. I hope you try us again.

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Arthur

Travelled with group
Liked: Amenities
The room was very clean and comfortable
Stayed 1 night in Dec 2023
Response from jp on Feb 5, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

10/10 Excellent

Maryfrances, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Staff were all friendly and helpful.
Stayed 4 nights in Dec 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

8/10 Good

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was super kind! Lady at front desk went out her way to get my daughter something to eat. Room was a little dated but a good deal. Would stay here again
Stayed 1 night in Dec 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay with us. It was a pleasure having you and your daughter. We look forward to welcoming you back!

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
n/a
Stayed 1 night in Dec 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay. We look forward to welcoming you back soon.

10/10 Excellent

Arceline

Stayed 1 night in Nov 2023
Response from Theresa Perez on Dec 5, 2023
Thank you for your recent stay and we look forward to seeing you again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay
Stayed 4 nights in Nov 2023
Response from Theresa Perez on Nov 29, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Dorothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bath tub full of dark liquid! I’ve never seen anything like it which is what we said to the staff. They quickly changed our room to across the hall. If it hadn’t been so late on Thanksgiving Eve we would have left!
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 27, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry about the dark liquid, we have our maintenance looking into it to assure it does not happen again. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Theresa Perez on Nov 17, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Chahat

Stayed 1 night in Nov 2023
Response from jp on Jan 2, 2024
We thank you for your feedback and glad to hear you enjoyed your stay at the Homewood Suites by Hilton! Happy New Year!

8/10 Good

Arceline

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 11, 2023
Thank you for recent stay at the Homewood Suites! We look forward to welcoming you back again soon.

10/10 Excellent

evonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintain with excellent service.
Stayed 2 nights in Oct 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Ahalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 7, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JP on Oct 24, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness
Breakfast was nice
Stayed 2 nights in Sep 2023
Response from Theresa Perez on Oct 20, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Arceline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on Oct 10, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Chandler, Raleigh

Stayed 1 night in Oct 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Frank

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from jp on Sep 25, 2023
We thank you for your feedback.

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Comfortable Rooms but Terrible Hot Breakfast
Family of 4 visiting for weekend. Hotel room was clean and beds were comfortable. Breakfast was extremely disappointing. Terrible "hot food" was inedible. We had cold cereals and yogurt instead which was very disappointing.
Stayed 1 night in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for your recent stay at our hotel. We apologize that you did not enjoy our breakfast. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very nice. Room was what we wanted and was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Mahendra

Liked: Cleanliness
Disliked: Property conditions & facilities
Old, furniture broken/torn. Needs new carpeting. Bath & facilities to be upgraded.
Stayed 3 nights in Sep 2023
Response from Theresa Perez on Sep 12, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

4/10 Poor

Mina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Theresa Perez on Nov 6, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

2/10 Terrible

subhradip, norristown

Travelled with family, Travelled with family and small children
Disliked: Amenities
This was the worst experience till now. we booked this hotel because they promised they would provide a crib fir my 8 mo old son. As soon we reached the arrogant front desk guy wanted to charge me full amount without even checking whether i had a reservation. once that was resolved he said therd is no crib available and nothing shows on my reservation. he was so lazy that he did nog even pick up calls, even when i escalated to Hilton customer service,they couldn’t reach him either. instead when i came down to front desk, he was in on his phone not attending calls. as he did not care nor attempted to find one, we left after staying for one hour. i will never stay at this property again. hope this helps other parents with young child.
Stayed 1 night in Sep 2023
Response from JP on Sep 19, 2023
We thank you for your feedback. The hotel does not promise cribs. We have a limited amount of cribs and are based on availability.

10/10 Excellent

Marget

Stayed 2 nights in Aug 2023
Response from jp on Sep 5, 2023
We thank you for your feedback and glad to hear you enjoyed your stay.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was excellent. The rooms were nicely sized and clean. I traveled with my family and I would highly recommend. Not to mention that breakfast options were excellent!!!
Stayed 2 nights in Aug 2023
Response from JP on Sep 5, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Monir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and 4 miles from beach. Hotel clean, staff friendly and helpful. Breakfast buffet great. Good location.
Stayed 1 night in Aug 2023
Response from jp on Sep 5, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

10/10 Excellent

Trinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased customer.
Clean room, great breakfast. Quiet as well.
Stayed 1 night in Aug 2023
Response from jp on Sep 5, 2023
We thank you for your feedback and glad to hear you enjoyed your stay!

6/10 Okay

Joseph

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from jp on Aug 23, 2023
We thank you for your feedback and hope you enjoyed your stay.

6/10 Okay

Cheryl

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from JP on Aug 23, 2023
We thank you for your feedback and hope you enjoyed your stay.

2/10 Terrible

Alexander

Stayed 1 night in Aug 2023
Response from Theresa Perez on Sep 25, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We hope you will consider staying with us in the future.

6/10 Okay

Avraham

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The hotel was just fine. Room was fine but the sheets had a tear which made me feel it was kind of unkempt. We could not call down to the front desk at all and when we called the regular Hilton number they couldn't get through either so it was pretty annoying.
Stayed 1 night in Aug 2023
Response from jp on Aug 23, 2023
We thank you for your feedback and apologies you didn't get a hold of someone at the front desk. I know the weekends during check-in it can get pretty busy at the front desk. Hopefully we will get an opportunity to welcome you back!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing that was not pleasant was when we came back from the beach on a couple different days there were 3-4 staff members at the front desk. Not once dud any of them look up to smile or greet us. The staff for the breakfast buffet was very friendly.
Stayed 3 nights in Aug 2023
Response from Theresa Perez on Aug 8, 2023
Thank you for taking the time to share your recent experience at our hotel. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Miller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel fit our family needs perfectly. We booked the two bedroom suite and there was enough beds for our family. Having 2 bathrooms in the suite also fit our needs to get ready promptly after our local beach trips. Short trip to the beach, outlets, and a small trip away from Edison. Our family already agreed to stay here again next year. The only thing I wish was a little different would be to have a firmer bed. It had given me back aches the next day. The rest of the crew slept great.
Stayed 3 nights in Aug 2023
Response from Theresa Perez on Aug 8, 2023
Thank you for taking the time to share your recent experience at our hotel. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Marta, Cornwall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice hotel but poor breakfast choices plus was fire alarm at 4 AM and stay with kids outside for an hour
Stayed 2 nights in Jul 2023
Response from Theresa Perez on Aug 8, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback. We apologize about the inconvenience with the fire alarm. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Amadi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Theresa Perez on Aug 9, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!