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Dirty, cockroach in room, light bulbs only half worked, free breakfast was white breadand a toaster, orange, coffee, juice machine.. mold in the shower.
Thomas
Stayed 1 night in Mar 2024
2/10 Terrible
Sanvel
Mar 17, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Place in bad conditions, regard high prices this hotel should be more comfortable, furnitures is damaged inside the rooms, shower is dirty
Sanvel
Stayed 1 night in Mar 2024
6/10 Okay
Heather
Mar 16, 2024
Staff was great all but the gm. Not impressed. The room was okay. This was our second stay. Not sure we will be back.
Heather
Stayed 2 nights in Mar 2024
6/10 Okay
Brian
Travelled with family
Mar 16, 2024
Liked: Staff & service
There was a lot of noise from the outside traffic. Doors slammed all night and it was very noisy in our room.
The shower head was held together with a plastic bag and the toilet didn’t flush well. Cleaning staff took our garbage but didn’t leave trash bags.
The hotel had a musty/cigarette smell.
The staff was extremely nice and helpful.
I had a nice stay. The rooms were decent, quiet, and cozy. The front desk staff were very polite and courteous. There are plenty of dining options in the area. There is a shopping plaza and mall nearby.
Faheem
Stayed 4 nights in Feb 2024
10/10 Excellent
Angel
Mar 3, 2024
Angel
Stayed 3 nights in Feb 2024
2/10 Terrible
Gregory
Travelled with family
Jan 28, 2024
Entire hotel smelled like marijuana.
TV was a set from the ‘80’s. It was like watching tv on an antenna set in a windstorm.
Wi-Fi was awful.
People were knocking on our window at all hours of the night. And we we were on the 3rd floor.
Refrigerator had food from the previous guest in it.
They really need to upgrade the Wi-Fi and TV.
We won’t come back.
The toilet didn't flush. Front desk person offered me a plunger to fix the problem. Same refused to fix problem. I had to fill up trash can with water to get toilet to flush.
The place is a dump, but they make up for it with terrible customer service. I was made to feel like I was a criminal for asking to check out early because of a family miscomminucation, and they stuck me with an extra night. Greedy little pigs.
Shower had hardly any hot water. Shower rod was broken and curtain not working - water going out of tub. Terrible breakfast. Floors were nasty. Pillow for bed very uncomfortable - looked like sofa pillows.
This property is excellent for our stay while we visit family. We have stayed a couple of times this year and in both instances customer service was excellent. My only request would be that they change out the shower heads. We somehow stayed on the same floor for both visits and the shower heads were the only dated part of the rooms.
JoHanna
Stayed 1 night in Oct 2023
8/10 Good
Nicole
Oct 18, 2023
Liked: Staff & service
Nicole
Stayed 1 night in Oct 2023
4/10 Poor
Jill
Travelled with partner
Oct 10, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The room had holes in carpet and walls, and the ectrical outlet had no cover and the bed was against it. Huge fire hazard. 2 lamps wouldnt work.the staff was very nice.room was a deal breaker
They place me in a handicap room which was awful. Mattresses was broken it smelled like damp. They move to another room that one had roaches not good. Didn’t think of taking pictures.
Joel
Stayed 2 nights in Sep 2023
Response from jz on Oct 10, 2023
We apologize for your less than satisfactory stay. We aim to be much better in the future. Thank you
It was comfy, friendly and economic place to stay. Shower courtain was crooked and bath is a bit small for a regular US citizen but after all I have no complains
carlo
Stayed 3 nights in Sep 2023
Response from jz on Oct 10, 2023
We appreciate your review. We will use this information moving forward to better future guests. Have a great day
I had a room booked this weekend at this location. Upon arrival we realized the toilet was clogged, after retrieving a plunger we tried to plunge it and realized it was backed up beyond anything we had done. There was no maintenance team or person available until the next morning, so we plunged ourselves. As we were plunging a roach was walking up the wall. We could not be assigned a different room until after 3am. The floor said no smoking and it smelled of marijuana and smoke. The staff was as helpful as can be but I will not be returning. It is listed as Days Inn by Wyndham and was ran by a completely different company and was more like a cheap motel with a nice sign.
Mark
Stayed 1 night in Sep 2023
Response from jz on Oct 10, 2023
Thank you for taking the time to give us your honest feedback. We aim to be better. Enjoy the day!
Things were bad from check in, we booked a room with double bed. Not realizing it would be very small with a mattress thrown on a boxspring. We complained and only 1 staff member was willing to help, his name was Levi. We have been coming to this area for over 20years and have stayed at this location several times and been very happy. I understand that breakfast format has changed and grab and is not a problem however there was nothing there and was told it would not be replenished. Also we were there before the 9 o"clock shut off. Furthermore 1 day of our stay there was no housekeeping even after the cleaner asked when we were leaving.
joan
Stayed 3 nights in Sep 2023
Response from JZ on Sep 18, 2023
We apologize for your less than satisfactory stay. We will use this review to better our future stays and guests.
Paint chipping off the walls. TV was grainy with a majority of the channels not working. When I was leaving, I witnessed the hotel cleaning staff only changing the under sheet - leaving the top comforter/ sheet from the previous stay. I contacted Expedia to cancel my reservation after check-in and the front desk staff refused because they were worried about “losing commission on the stay”. All around disappointed in this stay. Even after trying 3 different rooms after being forced to stay.
Ian
Stayed 1 night in Sep 2023
Response from JZ on Sep 6, 2023
On behalf of the staff, I would like to apologize for your less than satisfactory stay. If you are ever in the area again, please reach out to us directly so we can try to accommodate you.
The place is in immediate need of remodeling. The carpet is filthy, worn, and STICKY!!! Furniture has peeling edges. Table in room also stained and STICKY! Toilet was running when I entered the room, ran all night. I finally got it to stop running right before I left the room.
Brenda
Stayed 1 night in Aug 2023
Response from JZ on Sep 6, 2023
We are scheduled for a remodel in 2025. Thank you for staying with us and your review.
8/10 Good
Maria
Aug 22, 2023
Liked: Cleanliness, staff & service
Room was ok for the price. Bed was comfortable and air conditioner unit worked as expected. Quiet. Friendly staff. Area outside is not very attractive - highway noise. Reading is not the same place as it was when I was young. So sad to see the change.
Maria
Stayed 1 night in Aug 2023
Response from JZ on Sep 6, 2023
Thank you for your honest review. Have a great day.
6/10 Okay
Asia C.
Aug 18, 2023
Hotel was type sketchy but it did what it needed to do.
Asia C.
Stayed 1 night in Aug 2023
Response from JZ on Sep 6, 2023
We appreciate your review. Please have a safe and happy week.