There is no on site parking unless you somehow make prior arrangements with the hotel, so you have to find street parking somewhere, which can be several blocks away. There is no loading and unloading area with staff that helps you. There is one 3 person elevator for over 100 rooms, over 6 stories, resulting in 15 minute lines! The rooftop pool is tiny and for some reason only open 2 to 7pm. It is 6 large blocks away from the downtown and restaurants. The room is tiny...cannot walk around the bed if you have 2 luggages. And lastly the staff is the most unaccomodating, false and unpleasant I have run into in a while. Not a four star place whatsoever. Had it been a 3 star i would mind less, but this way it is a huge disappointment.