Bar (on property)

Reviews of Best Western Plus Raton Hotel

3 out of 5
Best Western Plus Raton Hotel
473 Clayton Road, Raton, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 640 out of 962 reviews" "
Rating 8 - Good. 236 out of 962 reviews" "
Rating 6 - Okay. 55 out of 962 reviews" "
Rating 4 - Poor. 12 out of 962 reviews" "
Rating 2 - Terrible. 19 out of 962 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff! They called us to confirm our arrival time and were so helpful at check in!
Stayed 1 night in Mar 2024
Response from Bernadine, Manager on Mar 9, 2024
Thank you for your kind words! We're delighted to hear you found our staff helpful and friendly. It was our pleasure to assist you during check-in and we hope to welcome you back soon!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Restaurant
Stayed 1 night in Mar 2024
Response from Bernadine, Manager on Mar 9, 2024
Thank you for the fantastic 5-star rating! We're thrilled to hear you enjoyed our restaurant. We look forward to serving you again soon!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Lynda, Front Desk on Mar 4, 2024
Thank you Hector for staying with us and so pleased you enjoyed your stay. Hope you stay with us when you come back through

4/10 Poor

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Bernadine, Manager on Feb 28, 2024
Thank you for taking the time to share your feedback with us. We value all guest experiences and strive to continuously improve. We're sorry to see that your stay fell short of expectations. If you have specific concerns or suggestions, we'd love to hear more about them so we can address them promptly.

10/10 Excellent

Robert

Travelled with family and small children
The property met our expectations on a trip from Texas to Co. It was in a good location. Room was simple and clean. Floors were uncarpeted which was cold in the vanity area. Complimentary breakfast was not good and wish we had gone to the Denny’s across the street. It’s not fancy but we would stay again if we are making the same trip again.
Stayed 1 night in Feb 2024
Response from Lynda, Front Desk on Feb 28, 2024
Thank you Robert for the nice review.We are pleased you enjoyed your stay with us. So sorry you didn't enjoy the breakfast buffet, that is one of our most popular amenities that we have. Hope next time it will be better.

10/10 Excellent

Hector

Travelled with family and small children
Liked: Amenities
Had a great stay
Stayed 2 nights in Feb 2024
Response from Lynda, Front Desk on Feb 26, 2024
Thank you Hector for staying with us. We are so happy you enjoyed your stay. Hope you stay with us when you come back through

10/10 Excellent

Melody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool place. Indoor warm pool and sitting area outside your room. Restaurant right there. I will stay here again.
Stayed 1 night in Feb 2024
Response from Lynda on Feb 19, 2024
Thank you Melody for the awesome review.We are so pleased you enjoyed your stay!Hope you will stay with us when you come backthrough. :)

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 3 nights in Feb 2024
Response from Lynda, Front Desk on Feb 12, 2024
Thank you for staying with us last week. We are pleased you enjoyed your stay and hope you stay with us when you come back through.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from Interstate, friendly staff, appears well cared for and reasonable price.
Stayed 1 night in Feb 2024
Response from Lynda, Front Desk on Feb 5, 2024
Thank you Christy for staying with us and we are pleased you enjoyed your stay.We hope you stay with us when you come back through.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to get to off of I-25.
Stayed 1 night in Feb 2024
Response from Lynda, Front Desk on Feb 5, 2024
Thank you Erin for staying with us and are pleased you enjoyed your stay.We hope you make us your next stop when you come through.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jan 2024
Response from Lynda, Front Desk on Jan 30, 2024
Thank you for your feedback. We hope you stay with us when you come back through.

8/10 Good

Charles

Stayed 1 night in Jan 2024
Response from Lynda, Front Desk on Mar 22, 2024
Thank you for your feedback! Glad you enjoyed your stay.We hope you stay with us again!

10/10 Excellent

Victor, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from BW Plus Raton on Jan 17, 2024
Thank you for the feedback. We hope you stay with us again.

10/10 Excellent

Lawrence

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Jan 2024
Response from BW Plus Raton on Jan 9, 2024
Thanks for the great review. We are glad you enjoyed your stay!

6/10 Okay

Vernon

Travelled with family
Stayed 1 night in Dec 2023
Response from BW Plus Raton on Jan 8, 2024
Thank you for your feedback.Have a great day

10/10 Excellent

Erika

Stayed 1 night in Jan 2024
Response from Lynda, Front Desk on Jan 31, 2024
Thank you for the great review. We are happy you enjoyed your stay with us and hope you stay with us when you come back through.:)

10/10 Excellent

michael

Clean room and comfortable beds. Fast wifi for business and travel. Excellent chef of 20 years! Friendly and helpful staff
Stayed 1 night in Dec 2023
Response from Lynda, Front Desk on Dec 29, 2023
Thank you Michael for the awesome review. We are pleased you enjoyed your stay with us. We hope to see you again soon. :)

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lynda, Front Desk on Dec 29, 2023
Thank you for your great review. We hope you stay with us again.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located right off I 40. There's a nice indoor pool and restaurant.
Stayed 1 night in Dec 2023
Response from Lynda, Front Desk on Dec 20, 2023
Thankyou April for you great review. We are so please you enjoyed your stay! We hope you stay again when coming back through. :)

2/10 Terrible

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bernadine, Hotel Manager on Dec 14, 2023
We sincerely strive for all of our guests to have an enjoyable stay with us, I am sorry if you did not. If you have a moment to give us a call and let us know what you did not like about your stay we would appreciate it.

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 1 night in Dec 2023
Response from Lynda, Front Desk on Dec 14, 2023
Thank you for the great feedback. Hope you stay with us again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms very comfortable and clean
Stayed 1 night in Nov 2023
Response from Ana Louisa on Nov 29, 2023
Thank you for your visit and we look forward to your next return visit.

8/10 Good

Carlos

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Lynda, Front Desk on Dec 19, 2023
Thank you Carlos for the great review.We are pleased you enjoyed your stay with us.We hope to see you when you come back through.Have a great day.

2/10 Terrible

Richard

Stayed 1 night in Nov 2023
Response from Bernadine, Hotel Manager on Dec 20, 2023
I am very sorry to see the "1" rating as we strive to provide an enjoyable stay for all of our guests. I am sorry if we did not. If you wouldn't mind giving us a call, I would really appreciate it. I'd really like to hear about your stay so we can address any areas of concern to continuously improve.

10/10 Excellent

Tasha Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly! Clean, clean, clean! Lovely place w/ lovely amenities. Breakfast pancakes were AMAZING!!!! Staff is 10 out of 10!
Stayed 1 night in Nov 2023
Response from Lynda, Front Desk on Nov 28, 2023
Thank you for the great review. We are pleased you enjoyed your stay with us. We hope you stay when you come back through.

10/10 Excellent

Wesley

Stayed 1 night in Nov 2023
Response from Lynda, Front Desk on Dec 14, 2023
Thank you for the awesome rating. Hope you stay with us again.

8/10 Good

siddharth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very motel like . But breakfast was good and very good staff
Stayed 1 night in Nov 2023
Response from Lynda, Front Desk on Nov 21, 2023
Thank you for staying with us! We are pleased that you enjoyed the breakfast buffet. Hope you stay with us again when you come through.

10/10 Excellent

Allan, Johnson Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Eyleah on Nov 18, 2023
Thank you for your feedback! We are super glad that your enjoyed your stay! (:

10/10 Excellent

Captain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front counter ladies were very helpful and friendly. Gave us directions and a quick briefing of the local area. There is also a restaurant on site at the hotel
Stayed 1 night in Nov 2023
Response from Eyleah on Nov 13, 2023
Thank you for your feedback! We hope for safe travels!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, helpful staff and everything worked.
Stayed 1 night in Nov 2023
Response from Eyleah on Nov 9, 2023
Thank you for your feedback! We appreciate your time with us!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, helpful people at a good, clean, spacious place (an old 'Holidome' for those familiar). As good a place as you'll find in Raton.
Stayed 1 night in Nov 2023
Response from AnaLouisa on Nov 8, 2023
Thank you for the kind words and glad your stay was enjoyable. We will be looking forward to your next visit here with us in the near future!

6/10 Okay

Blake

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Eyleah on Nov 4, 2023
Thank you for your feedback! Please let us know if there's anything we can do to improve your stay with us. We want to ensure that we can provide the best stay possible for everyone. (:

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lynda, Front Desk on Oct 30, 2023
Thank you Dale for the great review.We hope you stay with us again.

8/10 Good

Brennon

Stayed 1 night in Oct 2023
Response from Eyleah on Nov 13, 2023
Thank you for your feedback! We hope for your safe travels!

10/10 Excellent

Debra

Stayed 1 night in Oct 2023
Response from Lynda, Front Desk on Oct 25, 2023
Thank you Debra for staying with us. We are pleased you enjoyed your stay. Have a great day! :)

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had a bad experience here. The staff are wonderful, the breakfast buffet is fantastic and the rooms are great. Beds are comfy and the option to exit the room outside or inside in the atrium is really unique and we like this feature.
Stayed 1 night in Oct 2023
Response from Eyleah on Oct 22, 2023
Thank you for the feedback! We are glad that you enjoyed your stay with us!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eyleah on Oct 22, 2023
Thank your for your feed back! Have a wonderful rest of your day!

10/10 Excellent

Erin, Sunnyside

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay! The rooms were quiet, comfortable beds and I loved the free breakfast and the fact that there was a restaurant and bar attached to the hotel. Great place! Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Lynda, Front Desk on Oct 18, 2023
Thank you Erin for the wonderful review. We are so pleased you enjoyed your stay and a good night sleep.We look forward for you to stay with us when you come back through.

10/10 Excellent

Tommy, Bossier City

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from eyleah on Oct 13, 2023
Thank you for your feedback! Safe travels!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Friendly staff.
Stayed 1 night in Oct 2023
Response from Eyleah on Oct 27, 2023
Thank you for your feed back! We are so very glad that you enjoyed your stay here with us!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing indoor pool and rec area. very nice complimentary breakfast Note that using the limited elevators is inconvenient and just hoofing it on the inside or outside stairs is usually what you end up doing. As others have said, the restaurant is great A number of nuances that are bothersome but not deal breakers: -housekeeping starts knocking on your door at 0900 day of check out to try and get in there early. It’s at 11am check out anyway (early) and they act like its a gift from God if you’re extend to noon to complete a zoom meeting -beware of the no refund cancellation policy. My staff made a reservation on the wrong week by accident and we paid 2x
Stayed 1 night in Oct 2023
Response from Bernadine, Hotel Manager on Oct 13, 2023
Thank you so much for staying with us and sharing about your experience. We are happy to know that you liked the indoor heated saltwater pool and the hot breakfast buffet. We appreciate the feedback about the nuances you expressed. One suggestion I can make is to put your privacy sign on your door. Most people utilize express check out so we don't always know when a room has departed and in order to get rooms cleaned and inspected to our standard we need to begin before 11am. But when there is a privacy sign on the door, we do not knock until after check out time.Also, please give us a call and we will see what we can do to help with the reservation made on the wrong date. Thank you again for taking the time to share about your experience.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Lynda, Front Desk on Sep 30, 2023
Thank you Gary for giving us a great review.And glad you enjoyed your stay.Have a great day.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff and clean property. Restaurant was also pleasant with great staff.
Stayed 1 night in Sep 2023
Response from Eyleah on Sep 29, 2023
Thank you for your feed back! We're appreciate it and are glad that you enjoyed your stay with us!

10/10 Excellent

Susan, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Convenient. Clean
Stayed 1 night in Sep 2023
Response from Lynda, Front Desk on Sep 14, 2023
Thank you Susan for leaving us a great review. We are so happy you enjoyed your stay with us.Hope to see you when you come through next time. :)

10/10 Excellent

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service n great rooms nice n clean
Stayed 2 nights in Jul 2023
Response from BW Plus Raton on Sep 14, 2023
Thank you for your feed back

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lynda, Front Desk on Sep 8, 2023
Thank you for a great review. We are pleased you enjoyed your stay. Hope you stay with us when you come back.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a beacon of shining light in a dim town. The large heated swimming pool was wonderful & the restaurant was top notch. If you're planning on staying in Raton, this is the spot.
Stayed 1 night in Sep 2023
Response from Lynda, Front Desk on Sep 4, 2023
Thank you Cheryl for staying with us and so pleased you enjoyed your stay! We are glad you enjoyed the heated pool and also the restaurant. We hope to see you when you come back through.

10/10 Excellent

jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, room was very comfortable, breakfast was very good also. I loved the old school style of the hotel, very cool!
Stayed 1 night in Sep 2023
Response from Lynda, Front Desk on Sep 4, 2023
Thank you Jake for leaving us a great review. We are so pleased you enjoyed your stay with us.Hope to see you when you come back through.

8/10 Good

Walter S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an old hotel that has been renovated and updated. We enjoyed out stay and the breakfast was wonderful. Porcelain plates and white cloth napkins were a nice plus. The one thing that bugged me was the addition of a lodgers' tax that was tacked on by the city. It would be good if Hotel.com was aware of that so that people are aware of it before they choose that hotel. Otherwise, the experience was good.
Stayed 1 night in Aug 2023
Response from Eyleah on Sep 1, 2023
Thank you for your feedback! We are glad you enjoyed the stay, and hope for your safe travels!

10/10 Excellent

Venita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently Great
We frequently stay at this hotel and the room and staff are consistently great! Our 2 dogs travel with us and they always get excited when we pull into the parking lot of the hotel.
Stayed 1 night in Jul 2023
Response from Matthew, Front Desk on Aug 23, 2023
Thank you so much for taking the time to review your stay with us. We are so happy to hear that you once again found everything to your liking and that the pups felt right back at home!