All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very helpful and friendly staff! They called us to confirm our arrival time and were so helpful at check in!
Mark
Stayed 1 night in Mar 2024
Response from Bernadine, Manager on Mar 9, 2024
Thank you for your kind words! We're delighted to hear you found our staff helpful and friendly. It was our pleasure to assist you during check-in and we hope to welcome you back soon!
Thank you Hector for staying with us and so pleased you enjoyed your stay. Hope you stay with us when you come back through
4/10 Poor
Mike
Feb 27, 2024
Liked: Cleanliness, staff & service
Mike
Stayed 1 night in Feb 2024
Response from Bernadine, Manager on Feb 28, 2024
Thank you for taking the time to share your feedback with us. We value all guest experiences and strive to continuously improve. We're sorry to see that your stay fell short of expectations. If you have specific concerns or suggestions, we'd love to hear more about them so we can address them promptly.
10/10 Excellent
Robert
Travelled with family and small children
Feb 26, 2024
The property met our expectations on a trip from Texas to Co. It was in a good location. Room was simple and clean. Floors were uncarpeted which was cold in the vanity area. Complimentary breakfast was not good and wish we had gone to the Denny’s across the street. It’s not fancy but we would stay again if we are making the same trip again.
Robert
Stayed 1 night in Feb 2024
Response from Lynda, Front Desk on Feb 28, 2024
Thank you Robert for the nice review.We are pleased you enjoyed your stay with us. So sorry you didn't enjoy the breakfast buffet, that is one of our most popular amenities that we have. Hope next time it will be better.
10/10 Excellent
Hector
Travelled with family and small children
Feb 24, 2024
Liked: Amenities
Had a great stay
Hector
Stayed 2 nights in Feb 2024
Response from Lynda, Front Desk on Feb 26, 2024
Thank you Hector for staying with us. We are so happy you enjoyed your stay. Hope you stay with us when you come back through
Response from Bernadine, Hotel Manager on Dec 14, 2023
We sincerely strive for all of our guests to have an enjoyable stay with us, I am sorry if you did not. If you have a moment to give us a call and let us know what you did not like about your stay we would appreciate it.
Thank you for your visit and we look forward to your next return visit.
8/10 Good
Carlos
Nov 27, 2023
Liked: Cleanliness
Carlos
Stayed 1 night in Nov 2023
Response from Lynda, Front Desk on Dec 19, 2023
Thank you Carlos for the great review.We are pleased you enjoyed your stay with us.We hope to see you when you come back through.Have a great day.
2/10 Terrible
Richard
Nov 27, 2023
Richard
Stayed 1 night in Nov 2023
Response from Bernadine, Hotel Manager on Dec 20, 2023
I am very sorry to see the "1" rating as we strive to provide an enjoyable stay for all of our guests. I am sorry if we did not. If you wouldn't mind giving us a call, I would really appreciate it. I'd really like to hear about your stay so we can address any areas of concern to continuously improve.
Front counter ladies were very helpful and friendly. Gave us directions and a quick briefing of the local area. There is also a restaurant on site at the hotel
Captain
Stayed 1 night in Nov 2023
Response from Eyleah on Nov 13, 2023
Thank you for your feedback! We hope for safe travels!
Good, helpful people at a good, clean, spacious place (an old 'Holidome' for those familiar). As good a place as you'll find in Raton.
Kyle
Stayed 1 night in Nov 2023
Response from AnaLouisa on Nov 8, 2023
Thank you for the kind words and glad your stay was enjoyable. We will be looking forward to your next visit here with us in the near future!
6/10 Okay
Blake
Nov 3, 2023
Liked: Cleanliness, staff & service
Blake
Stayed 1 night in Nov 2023
Response from Eyleah on Nov 4, 2023
Thank you for your feedback! Please let us know if there's anything we can do to improve your stay with us. We want to ensure that we can provide the best stay possible for everyone. (:
Never had a bad experience here. The staff are wonderful, the breakfast buffet is fantastic and the rooms are great. Beds are comfy and the option to exit the room outside or inside in the atrium is really unique and we like this feature.
Michael
Stayed 1 night in Oct 2023
Response from Eyleah on Oct 22, 2023
Thank you for the feedback! We are glad that you enjoyed your stay with us!
Loved this stay! The rooms were quiet, comfortable beds and I loved the free breakfast and the fact that there was a restaurant and bar attached to the hotel. Great place! Would definitely stay again.
Erin
Stayed 2 nights in Oct 2023
Response from Lynda, Front Desk on Oct 18, 2023
Thank you Erin for the wonderful review. We are so pleased you enjoyed your stay and a good night sleep.We look forward for you to stay with us when you come back through.
Amazing indoor pool and rec area.
very nice complimentary breakfast
Note that using the limited elevators is inconvenient and just hoofing it on the inside or outside stairs is usually what you end up doing.
As others have said, the restaurant is great
A number of nuances that are bothersome but not deal breakers:
-housekeeping starts knocking on your door at 0900 day of check out to try and get in there early. It’s at 11am check out anyway (early) and they act like its a gift from God if you’re extend to noon to complete a zoom meeting
-beware of the no refund cancellation policy. My staff made a reservation on the wrong week by accident and we paid 2x
Jeff
Stayed 1 night in Oct 2023
Response from Bernadine, Hotel Manager on Oct 13, 2023
Thank you so much for staying with us and sharing about your experience. We are happy to know that you liked the indoor heated saltwater pool and the hot breakfast buffet. We appreciate the feedback about the nuances you expressed. One suggestion I can make is to put your privacy sign on your door. Most people utilize express check out so we don't always know when a room has departed and in order to get rooms cleaned and inspected to our standard we need to begin before 11am. But when there is a privacy sign on the door, we do not knock until after check out time.Also, please give us a call and we will see what we can do to help with the reservation made on the wrong date. Thank you again for taking the time to share about your experience.
This hotel is a beacon of shining light in a dim town. The large heated swimming pool was wonderful & the restaurant was top notch. If you're planning on staying in Raton, this is the spot.
Cheryl
Stayed 1 night in Sep 2023
Response from Lynda, Front Desk on Sep 4, 2023
Thank you Cheryl for staying with us and so pleased you enjoyed your stay! We are glad you enjoyed the heated pool and also the restaurant. We hope to see you when you come back through.
This is an old hotel that has been renovated and updated. We enjoyed out stay and the breakfast was wonderful. Porcelain plates and white cloth napkins were a nice plus. The one thing that bugged me was the addition of a lodgers' tax that was tacked on by the city. It would be good if Hotel.com was aware of that so that people are aware of it before they choose that hotel. Otherwise, the experience was good.
Walter S.
Stayed 1 night in Aug 2023
Response from Eyleah on Sep 1, 2023
Thank you for your feedback! We are glad you enjoyed the stay, and hope for your safe travels!
We frequently stay at this hotel and the room and staff are consistently great! Our 2 dogs travel with us and they always get excited when we pull into the parking lot of the hotel.
Venita
Stayed 1 night in Jul 2023
Response from Matthew, Front Desk on Aug 23, 2023
Thank you so much for taking the time to review your stay with us. We are so happy to hear that you once again found everything to your liking and that the pups felt right back at home!