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A last option hotel, which it was. Lobby smelled of sewage. The safe and fridge didn’t work. The dresser drawers kept opening up into the walkway. Typical things you’d expect from a last option hotel
Daniel
Stayed 3 nights in Apr 2024
2/10 Terrible
Michael
Travelled with family
Apr 8, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Needs a groundskeeper and needs some better mattress. It’s a cheap place to stay close enough from costal creek arena
Michael
Stayed 1 night in Apr 2024
10/10 Excellent
Christina, Newport News
Travelled with partner
Apr 1, 2024
Liked: Property conditions & facilities
This place is at a perfect spot. Everything was so close and made our trip out here wonderful.
I was disappointed that the microwave in our room was missing the turn table and was unusable. A drawer was missing the face and the tub looked dirty. Besides those details the room was adequate. Breakfast options were limited.
Staff were pleasant had issues with initial check in (toilets leaking, amenities not working, lights short circuiting, rooms not cleaned after check out) but after 4 swap outs I got a room that was acceptable (had leaky faucets) overall stay was comfortable and quiet
Danessha
Stayed 2 nights in Sep 2023
6/10 Okay
Jennifer
Travelled with group
Sep 18, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Our door didn’t lock & we had to leave to go to a concert. Front desk assured us it would be fixed when we returned. Got back at midnight still not fixed. Finally fixed next day. I would have thought after that type of oversight they would have offered something. They literally just acted like it was no big deal that someone could have stolen all our things while gone or broken in to two single women in a hotel room. Not the safest feeling.
Our room didn't get cleaned every day, we could hear every word from the other guests, poor breakfast, didn't provide water every day and not enough TV channels options
Do not i repeat Do not stay here i thought i was being punked. First didnt have the room i payed for so my brother slept in a chair. 2nd tv didnt work after 3 tvs later one side of room had no power 😑 . This place was horrible real sketchy place im sure i witnessed some shady things
Staff was very friendly, but Friday 05/19 breakfast was not available and it was included in the rate, very disappointing.
Magdiel
Stayed 2 nights in May 2023
6/10 Okay
Randall
Travelled with partner
Apr 28, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
It was only okay. Had to switch rooms due to issues upon arrival (TV wasn't working). New room wasn't quite prepared and had a worse set-up as far as the bathroom and bed-sizes.. No option for late check-out even though we were almost the only people there. Breakfast was meh.
1) Toilet not working
Issues with TV- A) No connection o about half the channels. B) Remote power button did not work. Had to turn on with the button on the TV itself C) TV kept freezing frames
2) Roach in bathroom
Inner
3) Front Door locked and no bell to gain access. Had to wait for someone to return to front desk and see you in the Foyer.
4) Clerk was friendly and helped as much as she could. Issues were beyond her control.
Horrible hotel that didn’t notify 20+ guests that they overbooked it until they arrived. Hotels.com had to pay for my stay since the hotel messed up. (Big ask) consider vetting hotels that are listed on hotels.com that are in areas where there might be a huge event. For example - if there is a major concert in NC, those hotels should be required to provide proof that there are rooms available for upcoming guests, else they are penalized. This will create a clear line on who is liable when a guest can’t stay there. The hotel is liable if they screw up or hotels.com is liable for listing the unavailable rooms
I liked the location (close to where I work). Safety? They have electronic locks. Nobody was there to open front door (2nd night). They charged me $150 for deposit. Only returned $143. No explanation of the why! Didnt smoke, destroyed the place, nor stole towels with pubic hairs on them!
Oh...I forgot the roaches in the bathroom.
Last...beds were clean.
Carlos
6/10 Okay
Alexander
Mar 21, 2023
Liked: Cleanliness
Disliked: Amenities
It was a good quiet place to stay but 150 deposit should be noted on site was ask for at check-in was an inconvenient what if i didn't have a extra 150