Dear Dayshell, All of us at Extended Stay America are thrilled to know you loved your time with the staff and enjoyed your room! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Katherine, We are thrilled you chose to stay with us at Extended Stay America. We sincerely appreciate all your excellent feedback and are delighted to read that you enjoyed every aspect of your stay with us. Our staff works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you whenever you are in the area.Sincerely,Hotel Management

Dear Marcos, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management

Dear Kristine, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Alexander, Thank you for sharing your feedback with us. We appreciate your acknowledgment of our hotel's convenient location. However, we regret to hear that your experience fell short of expectations due to the need for remodeling. We apologize for any inconvenience caused by the deposit and Wi-Fi charge. Your concerns are valuable, and we assure you that we are reviewing our policies to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with improved facilities and services.Sincerely,Hotel Management

Dear Jucarl, We apologize for not meeting your expectations during your recent stay. We are sorry for any inconvenience, primarily related to the cleanliness of our hotel. As guest satisfaction is our top priority, we take this feedback seriously and will address the issue with our housekeeping staff to ensure that such lapses do not happen again. We hope you will give us another opportunity to serve you.Sincerely,Hotel Management

Dear Alan, We appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. Rest assured, we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback and regret to hear about any dissatisfaction. We aim to provide a positive experience for all guests, and we apologize if we fell short of your expectations. Your comments will be shared with the team to ensure improvements. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Lynwood, We sincerely apologize for the challenges you experienced during your stay in Raleigh. The inconvenience with the incidental hold, room cleanliness, and disruptions from some inconsiderate guests is regrettable. Please accept our heartfelt apologies for falling short of your expectations. We understand the importance of a comfortable stay, and we're genuinely sorry for any disappointment caused. Your valuable feedback highlights areas for improvement, and we assure you that steps will be taken to enhance our guest experience moving forward. We hope for the opportunity to welcome you back, providing you with the quality stay you deserve.Sincerely,Hotel Management

Dear Glecia, Thank you for choosing Extended Stay America. Our team strives to deliver a homelike stay with seamless service and accommodations, and your kind remarks about our staff are greatly appreciated. Thank you again for taking the time to share your generous feedback. We hope to see you again soon!Sincerely,Hotel Management

Dear Richard, Thank you for sharing your review with us. We extend our sincerest apologies for the inconvenience you experienced during your stay. Our team regrets that your room did not fully meet your expectations regarding the amenities provided. We understand the importance of providing our guests with a comfortable and enjoyable stay, and we are genuinely sorry that we fell short in this instance. Please be assured that we take your feedback seriously and will use it to improve our facilities and services. We value your patronage and hope you will allow us to make it up to you in the future.Sincerely,Hotel Management

Dear Victor, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America in the future.Sincerely,Hotel Management

Dear Brenda, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Jane, Thank you for sharing your feedback. We're delighted to hear about your positive experience at Extended Stay America. Our team takes pride in providing a welcoming and helpful environment for our guests. Your kind words are truly appreciated, and we look forward to hosting you again for another pleasant stay. Sincerely,Hotel Management

Dear Helaine, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and found our staff to be the best. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to let us know you enjoyed our hotel. However, we are sorry the shower was not working perfectly and for any inconvenience this caused you. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We value your business and hope to welcome you back on a future visit. Thank you again.Sincerely,Hotel Management

Dear Darren, Thank you for choosing us. We apologize for the cleanliness issues you encountered. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is always available to help you, and we shall check with them if they still need to include anything. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Tara, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Kaylan, Thank you for your feedback. We aim to provide exceptional service to all our guests; therefore, we apologize for falling short of your expectations and understand your disappointment with our deposit policy. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear David, Thank you for your recent stay at our hotel. Please accept our apologies for the disappointing experience with us. We apologize for the inconvenience of not having hot water and an ice machine available during your stay. We have fully equipped kitchens with full-size refrigerators, including ice trays, for our guests' convenience. Therefore, we do not have ice machines on our property. We have taken note of your feedback, and it will be shared with the appropriate individuals. Thank you once again.Sincerely,Hotel Management

Dear Miguel, We sincerely apologize for the situation you described. We strive to provide a seamless experience for our guests with exceptional hospitality and accommodations. Therefore, we genuinely regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately to uphold our high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Kim, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We understand your frustration and have taken note of the numerous concerns you raised to address them adequately. Please accept our apologies, and we hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management

Dear Simon, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share such complimentary feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Diana, We are sorry we couldn't give you a better impression of our hotel. The condition of your suite you describe is unacceptable and not representative of our quality standards. We have notified our Housekeeping team of your concerns regarding the cleanliness issues with the suite. Furthermore, we also apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you are assured that we will. Please stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management