Room, 2 Queen Beds, Accessible, Non Smoking
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Reviews of Comfort Inn University Durham - Chapel Hill

2.5 out of 5
Comfort Inn University Durham - Chapel Hill
3508 Mt Moriah Rd, Durham, NC

Reviews

7.8

Good

Rating 10 - Excellent. 242 out of 802 reviews" "
Rating 8 - Good. 337 out of 802 reviews" "
Rating 6 - Okay. 138 out of 802 reviews" "
Rating 4 - Poor. 50 out of 802 reviews" "
Rating 2 - Terrible. 35 out of 802 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities
The property was nice, lots of people, however guests were loud at 1-3am, total disregard for others. The staff was great though!
Stayed 2 nights in Apr 2024
Response from Evelyn on Apr 15, 2024
We are sorry the other guests were so rude, my apologies.

4/10 Poor

Douglas

Liked: Staff & service
Needs more staff. Only one person at desk and no visible security.
Stayed 2 nights in Apr 2024
Response from Evelyn on Apr 15, 2024
We regret that your stay was not as enjoyable as we had hoped

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and comfortable stay for a quick weekend trip!
Stayed 2 nights in Apr 2024
Response from Evelyn on Apr 12, 2024
Thanks!

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place to stay during Dreamville Fest and close to a bunch of food spots
Stayed 3 nights in Apr 2024
Response from Evelyn on Apr 12, 2024
We are glad you had a good time.

2/10 Terrible

Cherelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was fine, despite being slightly outdated for my taste. My true issue is with Expedia and their lack of communication. I was charged twice for my booking and no one seemed able to help me on either Expedia or the hotel's end. I was displeased and will not be using Expedia to book any longer.
Stayed 3 nights in Apr 2024
Response from Evelyn on Apr 12, 2024
We are sorry this was your experience.

2/10 Terrible

Jacob

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was standoffish and gave me different treatment because I booked through a 3rd party
Stayed 1 night in Apr 2024
Response from Evelyn on Apr 9, 2024
I am sorry that was your impression, we treat all guest equally. Could you be more specific of why this was your impression?

10/10 Excellent

Rhonda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Half a roll of toilet paper and room was not very clean.
Stayed 1 night in Mar 2024
Response from Evelyn on Apr 9, 2024
It is great to hear that you had a pleasant stay

6/10 Okay

Amber

Travelled with family and small children
Liked: Staff & service
Price for the hotel was great since we only needed it for a night. It overall was clean. The hallways to the rooms are very dark and there are some definite upgrades or remodels that could be done to the place. AC in the room didn't work properly. When we changed the temp the whole thing just cut off. It came back on but would never get colder. The free breakfast worked for what we needed. Property is very convenient to restaurants and highways.
Stayed 1 night in Feb 2024
Response from Evelyn on Feb 26, 2024
We take your feedback very seriously and are sorry that your experience was not up to our standards.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Evelyn on Feb 26, 2024
We're so grateful for your business. We hope to see you again soon!

10/10 Excellent

Jose, Wilson

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk was very professional and assertive, I’m very please, I would like to stay there again.
Stayed 1 night in Jan 2024
Response from Evelyn on Jan 18, 2024
•Thank you so much for your kind words! We're so glad you enjoyed your stay/experience.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Evelyn on Jan 22, 2024
We're so grateful for your business. We hope to see you again soon!

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Response from Evelyn on Feb 13, 2024
We appreciate you taking the time to share your experience

8/10 Good

Jesse

Travelled with family, Business traveller
Liked: Amenities
Check in was easy and service was great
Stayed 1 night in Dec 2023
Response from Evelyn on Jan 18, 2024
We appreciate the positive feedback.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Evelyn on Jan 18, 2024
We appreciate you taking the time to share your experience.

8/10 Good

Jim

Liked: Cleanliness, staff & service
Response from Evelyn on Feb 13, 2024
We appreciate you taking the time to share your experience

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Evelyn on Jan 18, 2024
We appreciate you taking the time to share your experience.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
No complaints
Stayed 2 nights in Nov 2023
Response from Evelyn on Nov 28, 2023
Thank you for your feedback.

6/10 Okay

Victor

Stayed 2 nights in Nov 2023
Response from Evelyn on Nov 14, 2023
It is great to hear that you had a pleasant stay. Your input is very valuable to us.

8/10 Good

Ademi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Evelyn on Nov 6, 2023
It is wonderful to have your feedback.

10/10 Excellent

Kandice, Wadesboro

Liked: Cleanliness, staff & service, property conditions & facilities
I have no complaints everything was wonderful
Stayed 1 night in Nov 2023
Response from Evelyn on Nov 3, 2023
Thank you for your comments and business.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, rooms were clean and comfortable.
Stayed 1 night in Oct 2023
Response from Evelyn on Nov 2, 2023
We are glad that you were satisfied with your stay.

6/10 Okay

Crystal

Stayed 1 night in Oct 2023
Response from Evelyn on Nov 2, 2023
We are glad that you were satisfied with your stay.

8/10 Good

nicholas

Stayed 1 night in Oct 2023
Response from Evelyn on Nov 14, 2023
It is great to hear that you had a pleasant stay. Your input is very valuable to us.

4/10 Poor

Thomas

Disliked: Staff & service
Unsatisfactory
The hotel is dated and smells. The worst part that housekeeping knocking on the door and letting themselves in at 9 in the morning. When letting the front desk aware of this they said that is the way things are done there. Never will stay here again
Stayed 1 night in Oct 2023
Response from Evelyn on Oct 23, 2023
I am sorry that a housekeeper entering a room that is due to checkout and does not have a "Do Not Disturb" sign on the door is a different SOP than you are used to.

10/10 Excellent

Stephany, Sparks

Stayed 1 night in Oct 2023
Response from Evelyn on Nov 14, 2023
It is great to hear that you had a pleasant stay. Your input is very valuable to us.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joyce at the front desk was wonderful. So informative and caring. Her customer service was the best.
Stayed 1 night in Oct 2023
Response from Evelyn on Oct 23, 2023
Thank you for your wonderful review.

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Evelyn on Oct 16, 2023
We are so pleased that you had a great stay

6/10 Okay

Cynthia

Travelled with family
Convenient location to stay after UNC game. Outdoor pool. Free breakfast with waffles, eggs, potatoes and pastries.
Stayed 1 night in Oct 2023
Response from Evelyn on Oct 9, 2023
Thank you for your kind comments.

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023
Response from Evelyn on Nov 2, 2023
We are glad that you were satisfied with your stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in town
Breakfast was fine. Check-in smooth. Night clerk was so helpful! She got the a few things I had forgotten very quickly and was very friendly and professional. The room appears to be clean but have an odd smell. The only down side to the room is the smell. I have stayed here previously in a suite and encountered the same issue. It seems to be coming from the AC unit. If the covers were taken off and be disinfected and vacuumed monthly, as well as using baking soda in the carpets regularly, Im sure it would disappear quickly.
Stayed 1 night in Sep 2023
Response from Evelyn on Oct 9, 2023
We appreciate your feedback! We're always looking for ways to improve, and your input is valuable to us.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service
We had a good stay, no real complaints. The staff was nice and everything was clean. Issues: crazy shower head and slow draining tub, the sheets on the bed are wore slam out - not ripped or full of holes, but super thin, and the entry door at the base of the elevator is broken and does not lock. It would also be nice to have a real coffee cream on the buffet - Coffee Mate is not the same. For the price and location, I'd probably stay there again.
Stayed 2 nights in Sep 2023
Response from Evelyn on Sep 12, 2023
We appreciate your feedback! We're always looking for ways to improve, and your input is valuable to us.

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy room, weird smells, bad breakfast
The good: affordability, easy late night check in, comfortable beds, good air conditioning, soft sheets, clean room The ok: pillows need more variety thick- thin, desk staff efficient but not especially friendly The bad: room deodorizer stank like old popcorn butter and feet, breakfast was over crowded, understocked, powdered eggs, no bread, coffee ran out, definitely not eco-friendly with single use plastics, etc.
Stayed 3 nights in Aug 2023
Response from Evelyn on Aug 22, 2023
We take your feedback very seriously and are sorry that your experience was not up to our standards.

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Evelyn on Sep 12, 2023
We are so pleased that you had a great stay.

8/10 Good

Chiquita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Evelyn on Sep 12, 2023
We appreciate you taking the time to share your experience.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly fine for an economical place to stay while in the triangle area.
Stayed 1 night in Aug 2023
Response from Evelyn on Aug 21, 2023
We appreciate the positive feedback.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Evelyn on Aug 22, 2023
We appreciate you taking the time to share your experience.

6/10 Okay

Ira

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property, staff, lobby and the room were as expected, except the bath/ shower are old, unrenovated, with missing caulk and rusted fixtures.
Stayed 2 nights in Aug 2023
Response from Evelyn on Aug 9, 2023
We are so pleased that you had a great stay.

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Overall, the property was ok. It was clean, and safe but the furniture will need to be updated to remain competitive.
Stayed 3 nights in Jul 2023
Response from Evelyn on Aug 9, 2023
We are so pleased that you had a great stay.

10/10 Excellent

ISABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Evelyn on Aug 9, 2023
We are so pleased that you had a great stay.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We were there for college orientation. Right away disappointed. Carpets were dirty and hotel smelled like cigarettes. Room was the same. Bathroom was dirty and toilet barely flushed. Some staff were friendy but not very helpful. They said there was a free shuttle to UNC but was only availble to us once (driver was super nice tho). Loud party outside our room at 1:30 am and then yelling and running thru hallway at 6am. Elevators had dirt on the floor. Everything in hotel seemed dark. Def would never stay here again :(
Stayed 3 nights in Jul 2023
Response from Evelyn on Jul 24, 2023
Thank you for your comments

8/10 Good

harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
college visit
This was a great stop with the family while we were visiting UNC Chapel Hill
Stayed 1 night in Jul 2023
Response from Evelyn on Jul 24, 2023
We are so pleased that you had a great stay.

10/10 Excellent

Roger

Stayed 1 night in Jul 2023
Response from Evelyn on Jul 24, 2023
We are so pleased that you had a great stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Evelyn on Jul 24, 2023
We are so pleased that you had a great stay.

4/10 Poor

Susan

Stayed 1 night in Jul 2023
Response from Evelyn on Aug 11, 2023
Thank you

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Evelyn on Jul 20, 2023
We're so happy to hear that you were satisfied with our services. We're always working to improve, so please let us know if there's anything else we can do for you.

10/10 Excellent

Delilah

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was convenient to get to where I needed to. The room was small the bathroom was very small for a husband who’s in a wheelchair
Stayed 1 night in Jul 2023
Response from Evelyn on Jul 14, 2023
Next time please contact the hotel and ask for an ADA room with a roll-in shower and a much larger bathroom. We will always try to accommodate our guest.

6/10 Okay

Wilver

Business traveller
Stayed 1 night in Jun 2023
Response from Evelyn on Jul 3, 2023
We appreciate the positive feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Evelyn on Jun 26, 2023
We appreciate the positive feedback

8/10 Good

Zeno J.

Liked: Cleanliness, property conditions & facilities, room comfort
Front Desk Staff Not Well Trained
There was confusion at the front desk as we use a third part to book the hotel with the understanding that if we provided 24 hour advance notification of an early departure that there would be no charge. The front disk couldn't or didn't want to honor that and charged an early departure fee. We won't be staying at any of your properties in the future..
Stayed 6 nights in Jun 2023
Response from Evelyn on Jun 26, 2023
The way the third party has this structured is you don't have to pay for the second night, which was not charged but it does effect the rate you had for the first night.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2023
Response from Evelyn on Jun 22, 2023
We appreciate you taking the time to share your positive experience.