1 bedroom, minibar, in-room safe, desk

Reviews of NH Collection Quito Royal

5 out of 5
NH Collection Quito Royal
Cordero 444 y Av. 12 de Octubre, Quito, Pichincha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 369 out of 600 reviews" "
Rating 8 - Good. 171 out of 600 reviews" "
Rating 6 - Okay. 38 out of 600 reviews" "
Rating 4 - Poor. 12 out of 600 reviews" "
Rating 2 - Terrible. 10 out of 600 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alejandro Ospina, Gerente General on Mar 27, 2024
Respetada Sarah, gracias por tu escelente calificación.

10/10 Excellent

Jose, Bogota

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Many restaurants around.
Stayed 3 nights in Mar 2024
Response from Alejandro Ospina, General Manager on Mar 22, 2024
Dear Jose,Thank you for staying with us. We value your comments and amazing rating.Regards from Quito,

10/10 Excellent

Fabio

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación cómoda, buen desayuno. Excelente atención
Stayed 5 nights in Mar 2024
Response from Front Desk NH Collection on Mar 10, 2024
Estimado Sr. Andrade, gracias por enviarnos su calificación y comentarios a nuestro hotel. Es un gusto saber que disfrutó de su estadía. Esperamos que pueda visitarnos pronto nuevamente. Saludos.

10/10 Excellent

Torch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at the hotel. The staff was so nice and made my stay extremely comfortable. The area was safe and was centered in a great location next to other restaurants if you wanted something different than the restaurant on the property. They had a decent gym that had enough to get a work out in. The room was spacious and had all the essentials. The room service was great and great prices. I literally had no complaints and if I ever go back to Quito, I would return to the hotel.
Stayed 6 nights in Jan 2024
Response from Alejandro Ospina, General Manager on Jan 25, 2024
Dear Guest, We sincerely appreciate your comments and kind compliments. Thank you for writing this review, which I will share with all the staff.Well be happy to see you back at our hotel anytime.Regards from Quito!

10/10 Excellent

Chen

Stayed 1 night in Dec 2023
Response from Alejandro Ospina, General Manager on Jan 25, 2024
Gracias por tu excelente calificación.

10/10 Excellent

TL

Stayed 1 night in Dec 2023
Response from Alejandro Ospina, General Manager on Dec 28, 2023
Thank you for your rating.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great everything
Very friendly and efficient staff, very clean and well appointed rooms with fantastic views. The food was outstanding, excellent choice and always more than enough, well-done to the team, we'll be staying again.
Stayed 5 nights in Dec 2023
Response from Alejandro Ospina, General Manager on Dec 28, 2023
Dear Craig, we appreciate your comments and great rating. Thank you for sharing your experience with us, fellow travelers.Regards from Quito.!

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Alejandro Ospina, General Manager on Dec 28, 2023
Thank you for your rating.

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Alejandro Ospina, General Manager on Dec 28, 2023
Thank you for your rating.

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Alejandro Ospina, General Manager on Dec 7, 2023
Gracias por tu excelente calificación.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2023
Response from Alejandro Ospina, General Manager on Dec 4, 2023
Dear Elaine, thank you for rating us. We are happy to know that you enjoyed your stay with us.

10/10 Excellent

Henriette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable beds, excellent breakfast. Very accommodating to hold our luggage after we had checked out since we were touring the city until 6pm
Stayed 1 night in Nov 2023
Response from Alejandro Ospina, General Manager on Dec 4, 2023
Dear Henriette, Thank you for your kind compliments. Comments like yours inspire us to keep working to deliver memorable experiences to our guests. We hope to see you back very soon. Regards,

10/10 Excellent

Martha

Stayed 1 night in Nov 2023
Response from Alejandro Ospina, General Manager on Dec 4, 2023
Apreciada Martha, gracias por tu excelente puntuación. Te esperamos de regreso muy pronto.

10/10 Excellent

Arnt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alejandro Ospina, General Manager on Nov 13, 2023
¡Gracias por tu calificación!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was good but needed to be replenished more often. Other than that it was a great stay.
Stayed 10 nights in Oct 2023
Response from Alejandro Ospina, General Manager on Nov 13, 2023
Dear Jessica, thank you for staying with us and your comment about the buffet. Well check this issue with the team. We hope to see you back next time you are in Quito.Regards,

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Alejandro Ospina, General Manager on Dec 4, 2023
Apreciado David, gracias por tu excelente calificación. Saludos desde Quito.

10/10 Excellent

Eva

Stayed 1 night in Oct 2023
Response from Alejandro Ospina, General Manager on Nov 13, 2023
Apreciamos tu excelente calificación.

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, personal atento
Stayed 1 night in Sep 2023
Response from Alejandro Ospina, General Manager on Oct 10, 2023
Apreciada Elsa, gracias por tus comentarios y exelente calificación. Te esperamos de regreso muy pronto.

8/10 Good

Jenny, Bellerose

Stayed 4 nights in Sep 2023
Response from Alejandro Ospina, General Manager on Oct 31, 2023
Respetada Jenny, apreciamos mucho te hayas tomado el tiempo para calificarnos. Te esperamos de regreso muy pronto.

2/10 Terrible

Handher, Miami

Stayed 1 night in Aug 2023
Response from NH FRONT DESK on Sep 13, 2023
Greetings dear HandherWe are glad to receive your feedback, but we would like to know what was wrong with your reservation.Kind regards,Marco SalgadoFront Desk

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and accommodating. Nice hotel in a good downtown area.
Stayed 1 night in Aug 2023
Response from Alejandro Ospina, General Manager on Aug 14, 2023
Dear Greg,We appreciate your comments and the time you took to post them. We hope to see you back at our property whenever you visit the city. Regards from Quito!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer services!
Stayed 1 night in Aug 2023
Response from Alejandro Ospina, General Manager on Aug 7, 2023
Dear Luis,Thank you for choosing us and four your amazing review.

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly place
Stayed 2 nights in Jul 2023
Response from Alejandro Ospina, General Manager on Aug 7, 2023
Dear Pedro, thank you for your excellent rating and for choosing our hotel on your last visit to Quito!

10/10 Excellent

Edgar

Stayed 3 nights in Jul 2023
Response from NH FRONT DESK on Aug 8, 2023
Estimado Sr. ArellanoGracias por calificar su estadía en nuestro hotel. Nos alegra saber que la habitación y la ubicación fueron de su agrado. Fue un honor recibirlo como nuestro huésped y con gusto esperamos ser nuevamente su elección para futuras ocasiones. Saludos cordiales.Iván NarváezFront Desk & Recepcionist

10/10 Excellent

Jacqueline

Stayed 4 nights in Jul 2023
Response from NH FRONT DESK on Aug 8, 2023
Estimada Srta. MartinezGracias por calificar su estadía en nuestro hotel. Nos complace saber que su alojamiento fue de su agrado. Fue un honor recibirle como nuestra huésped y con gusto esperamos ser nuevamente su elección para futuras ocasiones. Saludos cordiales.Iván NarváezFront Desk & Recepcionist

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super honest staff.
Super staff! I accidentally dropped $380.00 in cash when I checked out. Heading to Baños. I got a call from the front desk telling me they found the money and after checking video they determined it was mine. I couldn't believe it. They held it for me until I returned to Quito. WOW!!
Stayed 1 night in Jun 2023
Response from Front Desk NH Collection on Jul 17, 2023
Dear Mr. Luis.It is a pleasure to greet you.We are very pleased to know that you got your money back. It will always be an honor for us to have the opportunity to serve you.Best Regards,Iván narváezFront Desk & Recepcionist

10/10 Excellent

Kana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk NH Collection on Jul 17, 2023
Dear Miss Kana:We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Looking forward to seeing you again soon.Best regards,Iván NarváezFront Desk & Recepcionist

8/10 Good

Anibal, Naples

Stayed 3 nights in Jun 2023
Response from NH FRONT DESK on Aug 8, 2023
Estimado Sr. De CastroMuchas gracias por calificar su estadía en nuestro hotel. Es un gusto saber que disfrutó de nuestras instalaciones. Trabajamos continuamente para mejorar nuestro servicio y cumplir con todos sus requerimientos. Saludos cordiales.Iván NarváezFront Desk & Recepcionist

10/10 Excellent

Dana

Stayed 1 night in Jun 2023
Response from Front Desk NH Collection on Jul 17, 2023
Dear Miss Dana:We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Looking forward to seeing you again soon.Best regards,Iván NarváezFront Desk & Recepcionist

10/10 Excellent

Cintra

Stayed 1 night in Jun 2023
Response from Front Desk NH Collection on Jul 17, 2023
Dear Miss Cintra:We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Looking forward to seeing you again soon.Best regards,Iván NarváezFront Desk & Recepcionist

10/10 Excellent

KEISHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very nice, the Breakfast is Amazing please add the breakfast to your stay... Dinner ok lots of places around the hotel for Dinner.
Stayed 1 night in Jun 2023
Response from MARCELA on Jun 26, 2023
Dear Guest,It is a pleasure to greet you and hope that you are feeling well; Thank you very much for sending us your kind feedback and letting us know that your experience with us was truly memorable.We are proud to have provided you the service of excellence that characterizes us, that you enjoy our facilities and above all the quality and personalized attention of all our hosts.It is always a real pleasure to serve you in this your home in Quito – Ecuador.Best regards,Marcela MolinaF&B Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel
Stayed 3 nights in May 2023
Response from MARCELA on Jun 12, 2023
Apreciado Sr. Jorge,Agradecemos mucho su valiosa puntuación; estamos complacidos de saber que su experiencia junto a nosotros fue memorable. ¡Esperamos volver a servirle pronto en esta su casa! Saludos Cordiales, Marcela MolinaF&B Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, location and breakfast
Very nice and helpful staff. Solid location within walking distance of La Mariscal and Parque El Ejido. Many restaurants surround the area. And the breakfast was very good.
Stayed 2 nights in May 2023
Response from MARCELA on Jun 12, 2023
Dear Mr. Roberto,It is a pleasure to greet you and hope that you are feeling well; Thank you very much for sending us your kind feedback and letting us know that your experience with us was truly memorable.We are proud to have provided you the service of excellence that characterizes us, that you enjoy our facilities and above all the quality and personalized attention of all our hosts.It is always a real pleasure to serve you in this your home in Quito – Ecuador; we hope to see you back soon!Best regards,Marcela MolinaF&B Manager

10/10 Excellent

John Edward Tomkiel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, and the staff was extremely warm and welcoming, especially our waitress Diana Gabriel
Stayed 8 nights in May 2023
Response from CARLOS on May 18, 2023
Dear Mr. John,It is a pleasure to greet you and hope that you are feeling well; Thank you very much for sending us your kind feedback and letting us know that your experience with us was truly memorable.We are proud to have provided you the service of excellence that characterizes us, that you enjoy our facilities and above all the quality and personalized attention of all our hosts.It is always a real pleasure to serve you in this your home in Quito – Ecuador.Best regards,Carlos MazzeoHotel Director

10/10 Excellent

Robert

Liked: Staff & service
Stayed 1 night in May 2023
Response from CARLOS on May 18, 2023
Dear Mr. Robert,We greatly appreciate your valuable score; We are pleased to know that your experience with us was memorable. We look forward to serving you again soon in this your home.Best regards, Carlos MazzeoHotel Director

6/10 Okay

Hank

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed about a week in total, separate bookings, including couple days from travel agency which had us booked at the location. Good location and good breakfast, though facility shows age , furniture scratches/damage, a/c not functioning, safe not functioning, ..etc. noted spa not in service. Staff service was excellent which compensated for issues noticed. May look at other options within the same location if visiting same town again. Just happened to have picked location by adding days at beginning and at end of travel package that booked us here as part of a Galapagos tour package.
Stayed 1 night in Apr 2023
Response from MARCELA on Apr 27, 2023
Dear Guest,We appreciate your rating, because through your valuable feedback we know if we have managed to make your stay a memorable experience and it also gives us the opportunity to detect areas for improvement that allow us to fulfill that commitment. Thanks to some of their scores we have been able to spot them.It is always a real pleasure to serve you in this your home in Quito – Ecuador.Kind of regards, Marcela MolinaF&B Manager

10/10 Excellent

julito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from MARCELA on Apr 27, 2023
Apreciado Huésped, Agradecemos mucho su valiosa puntuación; estamos complacidos de saber que su experiencia junto a nosotros fue memorable. ¡Esperamos volver a servirle pronto en esta su casa! Marcela Molina F&B Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 2 nights in Mar 2023
Response from MARCELA on Apr 27, 2023
Estimada Srta. Laura, Agradecemos mucho su valiosa puntuación; estamos complacidos de saber que su experiencia junto a nosotros fue memorable. ¡Esperamos volver a servirle pronto en esta su casa! Saludos cordiales,Marcela Molina F&B Manager

4/10 Poor

Angel

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I made a reservation for my girlfriend, a friend and my son. Both girls asked for a service or help to staff during breakfast. No one was able to help her with a simple plastic cup. The spa was out of order too. I paid a lot of money for this inconvenience. I would give them 3 stars for now. Also, this is the third time that we she stayed at this hotel. Hopefully, they get better next time.
Stayed 2 nights in Feb 2023
Response from Staff NH Quito on Mar 5, 2023
Dear Mr. AngelWe appreciate you taking the time to provide us with the feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We have sent your feedback to the personnel concerned. We apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Despite this, we hope to be able to welcome you back on a return visit to Quito.Best regards,Iván NarváezFront Desk & Recepcionist

6/10 Okay

Yeng San

Stayed 1 night in Feb 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay. Staff were knowledgeable and friendly, had great suggestions for the area. Looking forward to staying with them again in Quito!
Stayed 3 nights in Feb 2023
Response from Staff NH Quito on Feb 23, 2023
Dear Mr. RussellWe appreciate your positive feedback about our hotel. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back to the hotel soon.Best Regards,Marco SalgadoFront Desk

4/10 Poor

Camila

Travelled with family
Disliked: Amenities
The worst room service food I have ever had.
Stayed 2 nights in Feb 2023

10/10 Excellent

michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Staff NH Quito on Feb 23, 2023
Miss. MichalWe appreciate your positive feedback about our hotel. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back to the hotel soon.Best Regards,Iván NarváezFront desk & Recepcionist

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Staff NH Quito on Feb 20, 2023
Apreciada Cristina Gracias por alojarse con nosotros en el NH COLLECTION ROYAL QUITO. ¡Nos alegra y nos enorgullece ver que le haya dado a su estancia una puntuación tan maravillosa! Esperamos volver a darle una pronta bienvenida a Quito.

10/10 Excellent

michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Staff NH Quito on Mar 5, 2023
Dear Ms. MichalWe appreciate your positive feedback about our hotel. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for staying at NH Collection and we hope that you will consider us for your next stay in Quito.Best regards,Iván NarváezFront Desk & Recepcionist

6/10 Okay

Richard

Liked: Staff & service
The hotel has a modern lobby and restaurant but the rooms are dated. The bathroom particularly so with a shower curtain (not great from a hygiene perspective), the rooms are fairly dark due to the lighting and dark wood furniture. Breakfast was OK but food could be labelled (vegetarian etc). Gym was OK but bike doesn’t work. Staff were friendly and accommodated a later check out. All in all it’s OK but I wouldn’t stay there again.
Stayed 3 nights in Jan 2023
Response from Staff NH Quito on Jan 29, 2023
Dear Mr. Richard WoolseyWe appreciate you taking the time to provide us with the feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We have sent your feedback to the personnel concerned. We apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Despite this, we hope to be able to welcome you back on a return visit to Quito.Best Regards,Iván NarváezFront Desk & Recepcionist

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a safe area. Staff very helpful
Response from Staff NH Quito on Jan 13, 2023
Dear Miss Hilary Barnett:Thank you for your review and for choosing our hotel. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon.Best Regards,Iván NarváezFront Desk & Recepcionist

10/10 Excellent

KEMAWATEE

Liked: Cleanliness, amenities, property conditions & facilities
You’ve got to stay here
Response from Staff NH Quito on Jan 12, 2023
Dear Kemawatee, I would like to thank you for sharing this beatiful words about our NH COLLECTION ROYAL QUITO Hotel. For us it’s very important to make you feel comfortable, and it has been a pleasure to have you here. We hope to see you again soon. Kind regards

10/10 Excellent

BLAKE Muir

Stayed 2 nights in Jan 2023

10/10 Excellent

Latrese, Seal Beach

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very Nice. The staff were friendly and very helpful. The breakfast was really good. If I return to Quito I would stay again.
Response from Staff NH Quito on Jan 5, 2023
Dear Latrese, I would like to thank you for sharing this beatiful words about our NH COLLECTION ROYAL QUITO Hotel. For us it’s very important to make you feel comfortable, and it has been a pleasure to have you here. We hope to see you again soon.