Luxury Apartment | Private kitchen

Reviews of Casa Joaquin Boutique Hotel

3.5 out of 5
Casa Joaquin Boutique Hotel
Joaquin Pinto E4 376 y Juan Leon Mera, Sector Mariscal, Quito, Pichincha

Reviews

9.6

Exceptional

Rating 10 - Excellent. 178 out of 223 reviews" "
Rating 8 - Good. 40 out of 223 reviews" "
Rating 6 - Okay. 4 out of 223 reviews" "
Rating 4 - Poor. 0 out of 223 reviews" "
Rating 2 - Terrible. 1 out of 223 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Renee, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Joaquin is a wonderful boutique hotel. It's so cute and clean. Breakfast was great. Francisco and Olga were fantastic and very helpful with arranging tours and drivers. I would definitely recommend this hotel. Best, Renée V.
Stayed 5 nights in Mar 2024
Response from Francisco V on Mar 25, 2024
Dear Renée V.,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at Casa Joaquin and appreciated our cleanliness, breakfast offerings, and assistance with tours and transportation. Your recommendation means a lot to us, and we hope to welcome you back soon for another wonderful experience!Best regards,

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Franciso the owner of the hotel is fantastic!! he gave us excellent restaurants to dine at and was very helpful in arranging our taxi to the airport and even was there to greet us at 2 am when we arrived during curfew hours and also to say goodbye at 5 am when we departed. he also arranged for us to have breakfast early when we climbed Cotopaxi. the room was really nice and the hotel is a great location for walking to restaurants and shopping.. I totally recommend casa Joaquin boutique hotel, great place to stay in Quito!!
Stayed 4 nights in Jan 2024
Response from Casa Joaquin Team on Mar 4, 2024
Dear Christine,Thank you for your kind words and recommendation! We're delighted to hear that you enjoyed your stay with us. We aim to provide excellent service and ensure our guests have a memorable experience. We appreciate your feedback and hope to welcome you back in the future!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Francisco was very helpful with every aspect of our stay. From organizing the shuttle from the airport to giving us daily tips on when and where to visit in Quito. The breakfast service was second to none. 5 stars from our visit.
Stayed 3 nights in Feb 2024
Response from Casa Joaquin Team on Mar 4, 2024
Dear AnThank you for your positive feedback! We're glad to hear that you had a great experience during your stay. Providing helpful service and valuable tips for exploring Quito is always our priority. We appreciate your kind words and hope to welcome you back again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Casa Joaquin Team on Mar 4, 2024
Dear Barbara,Thank you so much for the rating! We're delighted to hear that your experience with us was excellent. We look forward to welcoming you back in the future. If you need anything else, feel free to reach out.Best regards,Francisco.

10/10 Excellent

Layne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be nicer in any respect. Our absolute favorite place to stay in Quito. Wonderful management, very comfortable and excellent breakfast. Look forward to returning soon.
Stayed 3 nights in Jan 2024
Response from Casa Joaquin Team on Mar 4, 2024
Dear Layne,Thank you so much for your wonderful review! We're delighted to hear that Casa Joaquin Boutique Hotel is your favorite place to stay in Quito. Providing excellent service, comfortable accommodations, and a delicious breakfast is what we strive for. We can't wait to welcome you back soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for one night but the customer service was fantastic. The room itself was spacious but cosy. Would recommend highly.
Stayed 1 night in Jan 2024
Response from Francisco V on Jan 3, 2024
Dear Mark,Your recommendation means a lot to us, and we look forward to the opportunity of welcoming you back for a longer stay in the future.Warm regards,Francisco.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic hotel near all the shopping, restaurants, and bars. It was quiet on the street at night so i got a good sleep. Great staff service. I missed my breakfast time as i was still on Galapagos time and they brought me fruit, juice, toast and eggs! Thank you for that wonderful service. Would highly recommend.
Stayed 2 nights in Oct 2023
Response from Francisco V on Oct 23, 2023
Dear Sandra,Thank you for your kind words and your recommendation. We're delighted to hear that you enjoyed your stay at Casa Joaquín and that our team could provide you with excellent service. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Quito.Thank you for choosing us and for sharing your experience.Warm regards,The Casa Joaquín Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with even better service
What made this special was the lovely family hosts who looked after us on our first visit to Ecuador. Service plus plus with a smile.
Stayed 2 nights in Sep 2023
Response from Francisco V on Sep 20, 2023
Dear Andrew,Thank you for your kind words! We're delighted to hear you had a great stay at our hotel. We hope to have the pleasure of hosting you again in the future. Safe travels!Casa Joaquin Team

10/10 Excellent

Mark Henry

Stayed 4 nights in Aug 2023
Response from Francisco V on Aug 25, 2023
Dear Mark Henry,We sincerely appreciate you taking the time to share your experience at Casa Joaquin. Your top rating is an honor for us, and we're delighted to hear that you enjoyed your stay. If you ever wish to provide more insights about your experience, we'd be eager to hear from you.We look forward to welcoming you back to Casa Joaquin in the future. Thank you for your support and trust!Best regards,

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Very helpful. Super clean and beautiful building. Breakfast was great. Could be a little noisy at night if you are on the street.
Stayed 5 nights in Jul 2023
Response from Francisco V on Jul 29, 2023
Thank you, Jeremy! We appreciate your kind feedback and are glad you enjoyed our helpful staff, clean facilities, beautiful building, and great breakfast. Have a wonderful day!

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is such a cozy hotel. We loved our room and all the special touches it had. The breakfast was great, the Manager gave us great ideas for where to go for dinner, and made us some great drinks. I only wish I got to spend more time there. I would highly recommend this hotel to anyone visiting Quito!
Stayed 1 night in Jul 2023
Response from Francisco V on Jul 23, 2023
Dear Bethany,Thank you for your wonderful review! We are delighted that you found our hotel cozy and enjoyed the special touches in your room. It was a pleasure to provide you with great dining recommendations and delicious drinks. We truly appreciate your high recommendation and hope to welcome you back soon!Best regards,Francisco Valverde

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This place was fantastic the breakfast is amazing and the people where very nice and helpful! We were very happy at Casa Joaquin. It's very clean, fantastic service and great staff.
Stayed 2 nights in May 2023
Response from Francisco V on Jul 23, 2023
Dear Samantha,Thank you for your fantastic review! We are thrilled to hear that you enjoyed our amazing breakfast and that our staff provided helpful and friendly service. Your kind words about our cleanliness and overall experience mean a lot to us. We hope to have the pleasure of welcoming you back to Casa Joaquin in the future!Best regards,Francisco Valverde

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Casa Joaquín is an amazing, quiet bed & breakfast style hotel in the center of La Mariscal which has easy walkable access to affordable restaurants, bars, clubs, and the artisan markets. General Manager Francisco was incredibly kind and made sure we had everything we needed to make our stay enjoyable. We stayed in the larger family suite which was spacious and comfortable and has a beautiful kitchen. The breakfast every morning was also delicious. We would definitely stay here again if we find ourselves traveling to Quito in the future!
Response from Francisco V on Jul 23, 2023
Dear Christopher!Thank you for the amazing review! Quiet, central location with easy access to restaurants, bars, and markets. Francisco, the General Manager, ensured a delightful stay. Spacious family suite, delicious breakfast. Would stay again!Francisco.

10/10 Excellent

Shannon, bellevue

Stayed 2 nights in Apr 2023

10/10 Excellent

Adam

Travelled with family
Wonderful family stay
Wonderful staff. Very comfortable accommodations. Great restaurants near by.
Stayed 1 night in Apr 2023
Response from Francisco V on Apr 19, 2023
Dear Adam and family. Thank you for staying with us at Casa Joaquin. We are glad to hear that you enjoyed your stay and found our staff helpful. It was a pleasure having you as our guest.

10/10 Excellent

Julie

Stayed 1 night in Mar 2023
Response from Francisco V on Apr 19, 2023
Dear guest. Thank you for staying with us at Casa Joaquin. We are glad to hear that you enjoyed your stay and found our staff helpful. It was a pleasure having you as our guest.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but keep your things put away.
We loved the hotel. The staff was very friendly and helpful. Breakfasts were also great! The location was quite conveniently located to a number of restaurants. The only odd occurrence was that my nightgown disappeared. It was returned the next morning and the explanation was that it was caught up in the sheets when they were changed but I found this odd. It also was not necessary to change the sheeys as they had only been used one night.
Stayed 3 nights in Mar 2023
Response from Casa Joaquin Team on Mar 19, 2023
Dear Karen Sereda,We appreciate your choice of our hotel and your positive comments about our staff, breakfast, and location. However, we want to address your concern regarding your pajamas and the warning to future guests to "keep their belongings protected."In our hotel, our goal is to provide the best possible service to our guests, which includes daily room cleaning, replenishing amenities, and changing sheets and towels unless the guest requests otherwise. We are proud to have been ranked #1 on Top 25 (small hotels category), #2 in Ecuador's best customer service ranking, and #25 in South America's best customer service ranking.After investigating your particular case, we can inform you that the cleaning staff removed all the bedding together during cleaning, and your pajamas were underneath the comforter. Therefore, when the sheets were washed, the responsible housekeeper reported the item to the reception, and your pajamas were returned to you in its entirety the next day.This is something that happens in all hotels around the world, as well as the loss of socks, sweaters, blouses, etc. We did not give it importance since it was returned entirely the next day. We do not understand your malicious comment warning other guests to "keep their belongings protected." Is there any missing item of yours after leaving the hotel? This will never happen at Casa Joaquin.If your item had not been returned, we could understand your comment, but trying to damage our reputation simply for a pajama seems absurd to us. In our hotel, there will never be problems with loss of valuables as we maintain high standards of ethics and morals. All of this is backed by our comments throughout our more than 10 years of history.Baseless comments like yours can have a negative impact on the reputation of any hotel. And in our case, we have built an impeccable trajectory that can be affected by malicious opinions like this.Thank you for your understanding, and we hope your stay at our hotel was enjoyable.Sincerely,Casa Joaquin Team

10/10 Excellent

kirk

Stayed 4 nights in Feb 2023
Response from Francisco V on Mar 19, 2023
Dear Kirk, We greatly appreciate your wonderful comment. We will always provide our guests with the best service. Hopefully they can return to this beautiful city and this beautiful country soon. A warm regards. Francisco.

10/10 Excellent

Fada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel stuffs are very ncie
Response from Francisco V on Feb 2, 2023
Dear Fada,Thank you so much for staying with us and for this wonderful review,We are very glad that you have had a pleasant stay at Casa Joaquin because our location and breakfast and that you were especially pleased with the friendliness of our staff. It is always gratifying to receive a positive feedback. It means so much to our team to hear a review like yours.Kind regards,Francisco Valverde

10/10 Excellent

celia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this boutique hotel. It was a clean and a very cozy atmosphere. The staff were very attentive and provided us with excellent customer service. The staff assisted with all of our transportation needs and made us feel like we were at home. Breakfast was healthy and hearty. We would stay here again. I highly recommend this friendly establishment.
Stayed 2 nights in Oct 2022
Response from Francisco V on Oct 25, 2022
Dear Celia,Thank you so much for your review.We are glad you enjoyed your stay here. You are always welcome. Looking forward to your next visit. Francisco.

10/10 Excellent

zdravka, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming boutique hotel, felt like home, great room decor, clean, friendly and helpful staff, good breakfast.
Stayed 1 night in Aug 2022
Response from Francisco V on Aug 24, 2022
Hola ZdravkaThank you for your review.At Casa Joaquin, we strive to serve our guests with excellence and are happy that we succeeded in doing so. It was a pleasure to host you and we look forward to your next visit soon!Francisco.

10/10 Excellent

zdravka, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Small charming boutique hotel, wonderful setting. It has a feel of a dream traditional home, the room was spacious and charming, the bathroom modern and at the same time the design fit in with the traditional homey feel of the room. Staff friendly and very helpful, good breakfast. The location in the Mariscal Foch area with restaurants and night life. The big street near it closes for traffic on Sunday and the locals bike on it and through the nearby park, very cool.
Stayed 1 night in Aug 2022
Response from Francisco V on Aug 24, 2022
Dear Zdravka,Thank you for your review.At Casa Joaquin, we strive to serve our guests with excellence and are happy that we succeeded in doing so. It was a pleasure to host you and we look forward to your next visit soon!Francisco.

10/10 Excellent

Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Casa Joaquin, the hotel staff are the most friendly and attentive, really treat you as guests and made sure you had a great experience
Stayed 4 nights in Jul 2022
Response from Francisco V on Aug 12, 2022
Dear Yi, We greatly appreciate your wonderful comment. We will always provide our guests with the best service. Hopefully they can return to this beautiful city and this beautiful country soon. A warm regards. Francisco.

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t ask for a better or more accommodating host! Issues we had all related to protests nationwide that closed old part of Quito and resulted in curfews and road blocks. Francisco still managed to direct us to some interesting and safe activities!
Stayed 3 nights in Jun 2022
Response from Francisco V on Jun 22, 2022
Dear Frances, We appreciate your comment. We will always try to make your trip as pleasant as possible, whatever the circumstances.

10/10 Excellent

Oren

Stayed 3 nights in May 2022
Response from Francisco V on May 24, 2022
Dear Oren, We appreciate your kind comment, We really try to do our best to make you feel safe, comfortable and in a warm environment. We appreciate your visit to this beautiful country.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaw-Dropping-Attention-to-Detail
This hotel has a “jaw-dropping-attention-to-detail” quality that is often hard to find. It is in a great location, is super clean and the receptionist is very attentive. Even though I think not very many guests were there on my stay, the breakfast display was varied and beautifully layed out. The staff and owners must care a lot about the guest experience and it shows.
Stayed 1 night in Apr 2022
Response from Francisco V on May 5, 2022
Dear guest, Thank you so much for your appreciation of our boutique hotel. It is an honour having you as our guests. Looking forward to your next visit. I wish you a happy and interesting journey further. Cheers, Francisco.

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Francisco and his staff are absolutely wonderful!!! Breakfast is amazing and they try to do something slightly different each day which I really appreciated. Everytime I came down from my room to leave Francisco would check in and make sure I was enjoying my stay and ask if I needed anything. The location is convenient to get to things. I found uber to be a cheap and easy option. Javier, the taxi driver was very punctual with picking me up from the airport. He was standing right outside of customs with a sign waiting for me to exit. He was very helpful with explaining some sights and history of Quito on our ride to town. It can be a little noisy at night, however, I just find it to be typical of the area. I had no trouble sleeping through it but a light sleeper might want to have some earplugs handy. I try to stay in smaller boutique hotels to support local when traveling. This hotel is run with love and dedication. I would definitely stay here again if ever in Quito and highly recommend it!!!
Stayed 2 nights in Feb 2022
Response from Francisco V on Feb 27, 2022
Dear Giselle, Thank you for your kind commentary concerning your stay in our hotel. Is most gratifying to see that our guests feel well and feel that they can count on us! We welcome people from all around world, and as a team, we love this part of our work. We miss you already! Once again a huge thank you, and we hope to see you soon! Kindest regards, Francisco.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Francisco V on Feb 27, 2022
Dear Nicole, Thank you very much for leaving us this comment. At Casa Joaquín we take the attention to our guests very seriously and daily we try to improve each day so they can feel comfortable. We hope to have contributed to an unforgettable experience in Ecuador and we hope that you will visit Casa Joaquin again.

10/10 Excellent

John

Stayed 2 nights in Jan 2022

10/10 Excellent

Corinne A

Stayed 3 nights in Jan 2022

10/10 Excellent

Christopher

Travelled with group
Stayed 2 nights in Jan 2022
Response from Francisco V on Jan 7, 2022
My pleasure to make your stay as nice as possible. Thank you so much for your appreciation.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this Boutique Hotel on 3 occasions, and while we absolutely love everything about this property, the neighborhood has changed a bit since Covid and there are lots of bars, and nightclubs close by. I still felt safe and we were able to find very good restaurants nearby. The service at this Hotel is totally awesome and they go out of their way to accommodate your every desire. I will continue to stay here whenever I am in Quito.
Stayed 2 nights in Dec 2021
Response from Francisco V on Jan 4, 2022
Dear Annette, We greatly appreciate your fantastic comment. We will always do our best to make you feel comfortable. It is your home in Quito and we will gladly welcome you again in the future.

8/10 Good

Scott

Liked: Staff & service, amenities, property conditions & facilities
The property is beautiful, and very secure. Breakfast is lovely, and Francisco saw to everything I needed. The only drawback to my stay was that the internet was basically unusable on my floor. Be aware there is no elevator, so trekking up and down the stairs can be tricky for some.
Stayed 2 nights in Nov 2021
Response from Francisco V on Nov 17, 2021
Dear Scott, We appreciate your positive comment about the hotel, breakfast and service. We try to do our best to make you feel comfortable. We regret the inconvenience with the wifi in your floor during your stay, it has been something specific that has already been repaired. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was first time traveling to South American, let alone solo. I don’t know what I would’ve done without this place! Prior to arriving, they answered ALL my question via email promptly! They were kind enough to provide transportation, Javier is amazing, the best tour guide! Infinitely grateful to Francisco for helping book tours and food recommendations. I was naive to think everywhere i went had contactless payment but Francisco was extremely kind enough to help me with that issue. The hotel is lovely, comfortable and clean; felt like home! I cannot emphasize how great the stay was from the food, the room, and the extremely great staff!! This was an amazing “semi-post COVID” getaway! Looking forward to my next stay. :) P.S. thanks everyone here, I was able to try a bunch of new foods and drinks!!!!
Stayed 4 nights in Jul 2021
Response from Francisco V on Aug 3, 2021
Dear guest, Thank you so much for your kind words about your experience in our hotel! It is wonderful to read that our staff made you feel comfortable and well treated. We look forward to welcoming you back in the not too distant future. Kind Regards Francisco.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So welcoming and comfortable
Francisco met us at the door and for the entire duration of our stay made us feel so well looked after, right down to packing us a sandwich for the road since we had a very early flight the next day. The area is good and the rooms are comfortable, definitely recommend. Free wine on the roof was a touch of class!
Stayed 1 night in Jul 2021
Response from Francisco V on Jul 27, 2021
Dear Mark, We very much thank you for taking the time to review our hotel. We hope to have contributed to an unforgettable experience in Ecuador and we hope that you will visit Casa Joaquin again. Kind regards, Francisco Valverde

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Service Ever ! Owned by family and personal service the best I have ever gotten. Room large with Awesome Shower. Breakfast yummy!
Stayed 8 nights in May 2021
Response from Francisco V on Jun 10, 2021
Dear Frank, My pleasure to make your stay as nice as possible. Thank you so much for your appreciation. Best regards, Francisco.

10/10 Excellent

Jane K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay during a unexpected lockdown
The hotel and manager were both absolutely outstanding during our stay. Francisco made the stay very comfortable despite the Covid lockdown that was initiated prior to our arrival unknown to us. He made the experience of being confined to the hotel for two days very comfortable. He truly went over and above with customer service. I highly recommend this lovely hotel
Stayed 4 nights in May 2021
Response from Francisco V on May 15, 2021
Dear Jane, It was a great pleasure for us to have you at Casa Joaquin. We do our best to ensure that you have an exceptional stay no matter the circumstances. Hope to see you again soon! Francisco.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is outstanding! Everything from location in Quito, to the cleanliness of the entire hotel, to the wonderful breakfast, and amazing staff! This hotel came recommended by my Lonely Planet Ecuador & The Galápagos book and the price was right. Francisco made sure we had everything we needed for a restful night’s stay. I had a bit of altitude sickness and he ensured I had as much coca tea as I needed in order to enjoy our time in Quito. We were also offered an airport pickup and drop off by a lovely man named Javier who also offered to take us around Quito the day we were in town laying over from the Galápagos. If you get the chance to meet Javier, jump at the chance to tour around the city with him. He is knowledgeable and kind and his English was perfect (which really helped us as our Spanish is not so good). Look no further, this is your home away from home in Quito!
Stayed 1 night in Apr 2021
Response from Francisco V on May 5, 2021
Dear Bethany, Thank you very much for taking your time to type this great review. Our priority will always be the comfort and safety of our clients. It was a pleasure having you and all of your family in our hotel. You will be always welcome in Casa Joaquin! Best regards, Francisco Valverde

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Joachin Quito: our second home!
Our stay at this hotel was fabulous! We stayed twice before and after our trip to Galapagos . Xavier picked us up at the airport both times, and was a kind and knowledgeable guide. Francisco made us feel like family! The wonderful breakfast was even better with his charm and kindness This truly was an exquisite experience!
Stayed 1 night in Apr 2021
Response from Francisco V on May 5, 2021
Dear Diane, Thank you very much for taking your time to type this great review. Our priority will always be the comfort and safety of our clients. It was a pleasure having you and all of your family in our hotel. You will be always welcome in Casa Joaquin! Best regards, Francisco Valverde

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021
Response from Francisco V on May 5, 2021
Dear guest, Thank you very much for taking your time to type this great review. Our priority will always be the comfort and safety of our clients. It was a pleasure having you and all of your family in our hotel. You will be always welcome in Casa Joaquin! Best regards, The Casa Joaquin Team

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay in Quito
WOW. This hotel is amazing! Francisco is so attentive to customer's needs and so kind. The room was clean, simple, and stylish. Housekeeping was wonderful and made the room spotless every day. Breakfast was made to order and truly delicious. We looked forward to it every day! Fresh juice, fresh fruit, eggs, toast, etc. Sometimes we had to leave before the official breakfast time, and Francisco offered us breakfast even earlier. It was the perfect start to a day when we had full day excursions. The hotel is near Plaza Foch so we had many dining options only a 2 minute walk away. The roof terrace was really nice to get some fresh air in the evening. We loved staying here so much. It made us so comfortable in Quito. I HIGHLY recommend you stay here!
Stayed 1 night in Dec 2020
Response from Francisco V on Jan 4, 2021
Dear Rachel and Devin, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to our little hotel. Our staff members take their roles in Casa Joaquin very seriously and try, every day, to provide that quality customer service, that our guests expect. Best regards, Francisco.

10/10 Excellent

J Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mike recommends!
Very nice boutique hotel situated near good restaurants, good gay nightlife scene and a short ride to quite a selection of churches and other historical sites. The staff speaks Spanish, English, French and other language. A great value.
Stayed 3 nights in Mar 2020
Response from Francisco V on Mar 11, 2020
Dear Michael, We are very happy to know that your stay was marked with positive experiences throughout. At Casa Joaquin, we strive to serve our guests with excellence and are happy that we succeeded in doing so. It was a pleasure to host you and we look forward to your next visit soon! Kind regards, Team of Casa Joaquin Boutique Hotel.

10/10 Excellent

Anne-Marie, Montreal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay at this hotel. Clean, good breakfast and fantastic staff. My son in law forgot his cell phone in the cab taking us back to the airport. Since the hotel had arrange the ride we called them, they contacted the driver, got the phone back and shipped it to us. We cannot be more thankful we stayed at Casa Joaquin.
Stayed 2 nights in Feb 2020
Response from Francisco V on Mar 5, 2020
Dear Anne, Thank you for choosing Casa Joaquin Boutique Hotel and for sharing with other travellers your kind opinion, we do appreciate all the great comments. Kind regards, The Casa Joaquin Team

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Definitely would go back again Ecuador was great
Stayed 4 nights in Feb 2020
Response from Francisco V on Mar 5, 2020
Dear John, We really appreciate your comments regarding our customer service and ongoing upgrades to our little hotel. Our staff members take their roles in Casa Joaquin very seriously and try, every day, to provide that quality customer service, that our guests expect. Kind regards, Team of Casa Joaquin Boutique Hotel.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay at Casa Joaquin
Very gracious owner/host of this hotel. Breakfast was wonderful and staff were very flexible in catering to individual's schedules - i.e. - I had to depart early, prior to when they typically prepare breakfast, and they woke early to make sure breakfast was prepared for me. Just one example of catering to needs of guests. Would recommend this hotel for anyone whether on holiday or traveling for business like I was.
Stayed 3 nights in Feb 2020
Response from Francisco V on Mar 5, 2020
Dear Richard, Thank you very much for taking your time to type this great review. Our priority will always be the comfort and safety of our clients. It was a pleasure having you and all of your family in our hotel. You will be always welcome in Casa Joaquin! Best regards, The Casa Joaquin Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a charming small boutique hotel - with a wonderful breakfast and barista Veronica. All if the staff are excellent and very helpful.
Stayed 4 nights in Feb 2020
Response from Francisco V on Feb 29, 2020
Dear guest, Thank you for your valued feedback. We at Casa Joaquin are delighted to hear that you found our team accommodating and had a pleasant stay. We look forward to serving you again soon. Best Regards, The Casa Joaquin Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were excellent! They went above and beyond expectations to help us. They organized a tour of the city for us and had breakfast and hot coffee ready for us on our arrival. The day we left we were leaving before breakfast started but they made us breakfast to go. When our bus tour was late picking us up they phoned the company for us without us even asking. They were all so friendly and more helpful then I ever imagined. The property itself is nice. Clean and a good location. The beds were quite hard but overall I have nothing to complain about our stay here. I would stay here again.
Stayed 1 night in Jan 2020
Response from Francisco V on Feb 3, 2020
Dear guest, Thank you very much for leaving us this comment. At Casa Joaquin we take the attention to our guests very seriously and daily we try to improve each day so they can feel comfortable. We know that travel can be very long and tiring, so we try as much as possible to receive them with the best possible care. We hope to have contributed to an unforgettable experience in Ecuador and we hope that you will visit Casa Joaquin again. Kind regards, Team of Casa Joaquin Boutique Hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is very clean. It seems a very authentic Ecuadorian experience. The breakfast that’s included is pretty good (eggs to order, fruit, cappuccinos, bread) the rooms are quaint and nicely decorated and the water in ours was hot with good pressure. The front desk staff is outstanding. Veronica, Alexander and William will look after you well!
Stayed 2 nights in Jan 2020
Response from Francisco V on Jan 27, 2020
Dear guest, Hello Mommagush, Thank you for sharing your feedback regarding your stay! Also, thank you for the kind words regarding the staff and the breakfast. We are continually trying to improve the variety and quality of food items that we offer. Best Regards, Casa Joaquin Team

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful. Our room was too small so another was promptly made available. Veronica was exceptional!
Stayed 2 nights in Jan 2020
Response from Francisco V on Jan 27, 2020
Dear Shirley, Thank you very much for your review about your recent stay in our hotel. I really highly appreciate every opinion of each one of our guests who share your experience with our hotel. Those are our main guide in our way to the excellence in hotel accommodation and services. Also, we recomend for your next visit we suggest to ask for our suites or apartment if you need a bigger room. Kind regards, Tem of Casa Joaquin Boutique Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
The staff was absolutely amazing
Stayed 2 nights in Jan 2020
Response from Francisco V on Jan 27, 2020
Dear guest, At Casa Joaquin we take the attention to our guests very seriously and daily we try to improve each day so they can feel comfortable. Kind regards, Team of Casa Joaquin Boutique Hotel.