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Oaks Queenstown Shores Resort – Avis

4.5 out of 5
Oaks Queenstown Shores Resort
327-343 Frankton Road, Queenstown

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 575 avis sur 1363." "
Note de 8 – Bien, d’après 470 avis sur 1363." "
Note de 6 – Acceptable, d’après 179 avis sur 1363." "
Note de 4 – Médiocre, d’après 90 avis sur 1363." "
Note de 2 – Terrible, d’après 49 avis sur 1363." "

8,2/10

Propreté

7,8/10

Service et personnel

7,8/10

Commodités

8,0/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

2/10 – Terrible

Marque, Noumea

Points forts : Propreté
Points faibles : Commodités
Hôtel en travaux. Échafaudage à 4 mètres de notre appart. Parking souterrain complet. Bruits de chantier de 08hoo à 16h00 tout les jours ! Scandaleux de ne pas avoir été averti de cet état des choses à notre réservation. Merci de prendre en compte ses éléments et assurer un remboursement. Je suis un client fidèle depuis quelques années.
Séjour de 2 nuits en mars 2020
Front Office Supervisor a répondu le 14 mars 2020
Dear Marque, Thank you for your review. We would like to apologise for your experience with us. It is true that we are currently renovating Block one of our complex, however this is separate to the rest of our hotel and we try to keep disturbance to our guests to a minimum possible. We have informed all of our booking partners and we completely apologise on their behalf if this was not communicated to you. Hope you can return in the future. Kind regards,

8/10 – Bien

Samuel, Paris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel agréable en bord de lac, chambre spacieuse, shuttle pour la ville
Séjour de 3 nuits en janvier 2020
Front Office Supervisor a répondu le 14 janv. 2020
Dear Samuel, Thank you for your review. We are pleased to know that you enjoyed your stay with us. We hope to have you stay with us in the future. Kind regards, Laura.

8/10 – Bien

ludo, Noumea

Points forts : Service et personnel, confort de la chambre
Très spacieux et super vue
Appartement 1 chambre très spacieux. Une cuisine très bien équipée. Vue magnifique. Literie confortable. En revanche pas de rangements pour les vêtements, ce qui est très désagréable pour 1semaine! La salle de bain est trop petite et rien pour accrocher les serviettes !! WC dans la salle de bain...
Séjour de 7 nuits en août 2018
Oaks Shores Queenstown Resort Team a répondu le 9 juill. 2023
Dear Guest,Thank you for taking the time to share your recent experience with us!We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 – Bien

Arnaud

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Oaks Shores Queenstown Resort Team a répondu le 23 juill. 2023
Dear Guest,Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
à conseiller , excellent rapport qualité prix
hôtel idéalement placé , spacieux, agréable avec une magnifique vue . personnel serviable et efficace . idéal pour rayonner autour de Queenstown
Oaks Shores Queenstown Resort Team a répondu le 23 juill. 2023
Dear Guest,Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Appartement immense, excellent staff
Nous sommes arrivés à 10h00, avons obtenu un appartement immédiatement avec une vue splendide. L'appartement était immense, les chambre de bonne taille, chacune avec leur salle de bain. Le staff était très sympa et très serviable. 5 minutes en voiture pour Queenstown. Machine à laver le linge et séchoir à disposition gratuitement dans le garage. Terrace de l'appartement énorme. Nous étions au 10ème étage, un peu de bruit en provenance de la route (qui est justement à la hauteur du 10ème étage à l'arrière du bâtiment). Demandez un étage plus bas! Autrement, sans fausse note aucune.
Oaks Shores Queenstown Resort Team a répondu le 23 juill. 2023
Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 – Excellent

Annick

Points forts : Propreté, service et personnel
C est un hotel que nous recommandons
C est un hotel que nous recommandons particulièrement; nous y avons passé 10 jours formidables dans un appartement spacieux, avec des équipements modernes, une vue imprenable sur les remarkables et surplombant également le lac Wakatipu. Séjour du 07 au 17 Février 2011
Oaks Shores Queenstown Resort Team a répondu le 23 juill. 2023
Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 – Excellent

Laurent

Points forts : Propreté, service et personnel
Tout était trés bien. Malheureusement
Tout était trés bien. Malheureusement si vous rentrez trop tard vous n'avez plus une seule place de parking. Il serait bien de pouvoir contrôler cela avec un véhicule par chambre correspondant au niveau où vous logez. Car lorsque l'on est en bas et qu'il n'y a plus une seule place il faut garer la voiture tout en haut cela n'est pas pratique surtout quand il pleut. Sinon rien à dire le reste est trés bien, nous pensons y revenir. Merci

10/10 – Excellent

Anonymous

Points forts : Propreté, service et personnel
Un bel appartement à 5mn de voiture
Un bel appartement à 5mn de voiture du centre de queenstown. Très calme et très discret avec un intérieur très design. A recommander.

10/10 – Excellent

Jeremie

Points forts : Propreté, service et personnel
Un hotel tres tres beau mais qui
Un hotel tres tres beau mais qui a un point faible: il est tres loin du centre ville. La vue sur le lac de Queenstown est magnifique!!!

8/10 – Bien

Ka Lai

Voyage en famille, Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.
Séjour de 3 nuits en avril 2024

8/10 – Bien

Tianbai

Points forts : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en mars 2024

8/10 – Bien

Fareen

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beautiful property but due to construction, parking was inconvenient and messy. Last issue was bed, very old with no mattress topper,had dips where guests have slept. Needs replacing to match with Beautiful decor of rooms
Séjour de 4 nuits en avril 2024

6/10 – Acceptable

CRAIG

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything
Séjour de 7 nuits en février 2024

6/10 – Acceptable

Douglas

Séjour de 3 nuits en février 2024

10/10 – Excellent

louise

Points forts : Propreté, état et installations de l’hébergement
The room and view were amazing . There is construction going on but this did not impact our stay again. We wished we could stay longer.
Séjour de 1 nuit en février 2024
Oaks Shores Team a répondu le 21 févr. 2024
Hi Louise, Thank you so much for leaving us a great review - we are so pleased you enjoyed your stay and thank you for reconfirming to other future guests that the construction does not affect your stay. We are so pleased it wasn't an issue for you!We hope to welcome you back in the future.Kind Regards

8/10 – Bien

Cindy

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great view Very clean Comfy beds Beautiful new renovation Convenient shuttle bus to town
Séjour de 7 nuits en janvier 2024
Oaks Shores Team a répondu le 21 févr. 2024
Hi Cindy,Thanks so much for leaving a great review of your recent stay with us. I will be sure to share your kind words to our HK team about their cleanliness, and are so pleased to hear you made use of our complimentary shuttle service to town.We hope to welcome you again in the future.Kind Regards

10/10 – Excellent

QI

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en janvier 2024
Oaks Shores Team a répondu le 21 févr. 2024
Thank you!!

2/10 – Terrible

abdullah

Points faibles : Propreté, confort de la chambre
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Ella

Séjour de 1 nuit en janvier 2024
Oaks Shores Team a répondu le 21 févr. 2024
Thank you for your great review Ella!

6/10 – Acceptable

Prajakta

Points forts : Propreté
Good, not great.
Goods: New, very clean, good staff, restricted but good view, every day cleaning. Bads: Not so convenient for those who want to walk to the streets. The block 2 is all new construction but the rooms were not sound proof. The family next to our room was extremely loud. Their kids were playing and screaming throughout the day until midnight. The two separate units had a common door in between that was locked. And the neighbour's kids would try to open the door every now and then. Why would newly constructed units would have a common door in the first place? It's overpriced
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Brand new. Large spacious unit with full kitchen and washer and dryer. Perfect location with a nice 5 km trail along the lake that connects to downtown Queenstown.
Séjour de 2 nuits en décembre 2023
Oaks Shores Team a répondu le 21 févr. 2024
Thanks for your 5/5 review David! We are thrilled to hear you enjoyed your stay with us, and that you enjoyed our brand new fully self-contained apartments! We hope to welcome you back in the future!

10/10 – Excellent

Inna

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en décembre 2023
Oaks Shores Team a répondu le 21 févr. 2024
Thank you for your 5* review Inna!!

8/10 – Bien

Ke

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en décembre 2023

8/10 – Bien

Lynda

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Nicholas

Séjour de 7 nuits en décembre 2023

6/10 – Acceptable

Nick

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
Constructure around the property. The noise from next room.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Bryony

Voyage de couple
It is a difficult assessment - this should be and I am sure that in 2025 it will be a great facility. For our stay the rooms are very nice, new fittings and bathrooms, however with no air conditioning. Our first room on ground level had a door we could open but we didn’t feel safe leaving it open to anyone who may come in while we slept, the second room didn’t have a door only a couple of small windows that only opened to 10 degrees with insufficient air flow to cool the room. The third room had a door and balcony and we were finally comfortable sleeping. We had expected a bar and restaurant both of which were closed for renovation. There was nowhere we could charge an electric car. The staff were great and did all they could to ensure we were cared for. I will ask if the renovations are complete before staying again.
Séjour de 10 nuits en novembre 2023

2/10 – Terrible

Morgan

Voyage de couple
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Man Lu Lucineu

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en octobre 2023
The oaks shores team a répondu le 22 oct. 2023
Dear Man Lu Lucineu,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Propreté
Avoid this hotel if you want a relaxing stay.
A very disappointing and frustrating stay. Dishwasher not working, housekeeping does not do a good job. Room is still dirty. Bedroom lights keep switching on and off on our 4th day while I am trying to put a baby to sleep. Had to get pack up and transfer to a different room with a sleeping baby. Phone not working in new room. Despite reporting all of this no action from staff. Poor communication and staff. Construction everywhere. Dust and odour from construction as you walk to the room.
Séjour de 5 nuits en octobre 2023
The oaks shores team a répondu le 22 oct. 2023
Dear guest,I truly apologize for the issues you had during your stay. Unfortunately I do know that you really had a lot of issues during your stay in Room 503 where we had several problems at that time with the dishwasher and also the software which controls that room lights and temperature as you've mentioned. We're deeply sorry for all the inconvenience that it caused to you.From front office we did try our best to move you to another room since we understood your feelings and the bad experience you were having and we wanted to fix your situation, but unfortunately phone did not work properly in 501 at that time. Rest assured that maintenance went to your room several times in order to fix it. They have contacted our tech support but they couldn't find an easy/quick solution for that problem. We did try to do our best to fix it during your stay and we do apologize for everything.We're really sorry that your experience with us was not up to the standards we usually meet due to these technical failures. We'd truly like to welcome you again someday in order to provide you with the best experience we can give.Again, we're really sorry for all the troubles you had during your stay.Kind regards,

10/10 – Excellent

Charles

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Good
Séjour de 2 nuits en octobre 2023
The oaks shores team a répondu le 22 oct. 2023
Dear Charles,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

10/10 – Excellent

Divyen

Séjour de 2 nuits en septembre 2023
The oaks shores team a répondu le 22 oct. 2023
Dear Divyen,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

10/10 – Excellent

MENG-HSIN

Points forts : Propreté, commodités et état et installations de l’hébergement.
Quite,short to city.
Séjour de 2 nuits en septembre 2023
Oaks Shores Team a répondu le 11 sept. 2023
Dear Meng-Hsin,Thank you for taking the time to review us. We are happy to hear you enjoyed your stay and hope to so see you again soon!Kind regardsOaks Shores Team

8/10 – Bien

Julia

Good
Séjour de 1 nuit en septembre 2023
Oaks Shores Team a répondu le 11 sept. 2023
Dear Julia,Thank you for taking the time to review us. We are happy to hear you enjoyed your stay and hope to see you again soon!Kind regardsOaks Shores Team

10/10 – Excellent

SSU-HUA

Séjour de 2 nuits en août 2023
The oaks shores team a répondu le 22 oct. 2023
Dear SSU-HUA,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

8/10 – Bien

Preet

Points forts : Propreté, état et installations de l’hébergement
The room was great however we weren’t informed of the construction and it blocked the view. We had workers right outside the window so opening curtains felt odd. Would have appreciated notice at booking time.
Séjour de 3 nuits en août 2023
The Oaks Shores Team a répondu le 9 sept. 2023
Dear Preet,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 – Acceptable

KALUKUMARA

Voyage de couple
Points faibles : Commodités
Smelly room. Next to a construction site
Séjour de 4 nuits en août 2023
The Oaks Shores Team a répondu le 1 sept. 2023
Dear Kalukumara,Thank you for taking the time to leave us a review!Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 – Bien

Chris

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en août 2023
The Oaks Shores Team a répondu le 20 août 2023
Dear Chris, Thank you for rating the hotel. Hope you enjoyed your stay.Kind Regards,

2/10 – Terrible

Mahsa

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
Worst hotel I have ever stayed in ' I wish I could give them zero. Specially for their customer service. When we booked in, there wasn't anything on the website regarding construction that is happening at the hotel which blocks the lake view. So you will not have the view that it is advertised on the website, expedia, or other booking web. Also instead of relaxing you have to put up with constrution noise. There is nothing like house keeping. You step in the room around 5pm and you don't even have clean towel to take shower. When I called the reception , she said you have to come up to reception and pick up the towels. After we got back to the room around 8: 00PM, house keeper only made the bed, rubbish and dirty towels on the floor. Not even emptying bin. Launges and furnitures are so dirty snd old. They keep saying to everyone that our house keepers are busy. Not good enough when you charge almost $800 for two nights Read less
Séjour de 2 nuits en août 2023
Oaks Shores Queenstown Resort Team a répondu le 1 sept. 2023
Dear Mahsa,Thank you for taking the time to leave us a review!Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 – Excellent

Ronil

Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location both to the lake and to the city. Lovely friendly staff. Big rooms with nice view and with all amenities. Enjoyed my every minute on there premises
Séjour de 2 nuits en août 2023
The Oaks Team a répondu le 14 août 2023
Dear Ronil, Thank you for your feedback. We will make sure to share that with the team!We are very glad to hear that you had enjoyable holidays!Kind Regards,

2/10 – Terrible

Penny

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Really disappointing accommodation. Check-in was delayed by 3.5hrs with no communication at check-in, until we asked. The room hadn’t been cleaned properly, there was food under the couches, on the kitchen floor and there were crumbs all over the couches. On day two there was no hot water, and during our stay they ran out of towels.
Séjour de 4 nuits en août 2023
Oaks Shores Resort a répondu le 11 août 2023
Dear Penny,Thank you for taking the time to review your stay with us!We deeply apologize for the inconvenience caused by the late check-in due to housekeeping staff shortage on the day of your arrival.The described condition of your apartment and service is of course unacceptable, and we will address the issue with our team members promptly. We hope to get the chance to improve on your experience and be able to welcome you back in the near future!Kind regardsOaks Shores Team

8/10 – Bien

tina

Séjour de 7 nuits en juillet 2023
Oaks Shores Resort a répondu le 11 août 2023
Dear Tina,Thank you for taking the time to review your stay.We are happy to hear you enjoyed your time with us and hope to be able to welcome you back in the near future!Kind regardsOaks Shores Team

6/10 – Acceptable

ALi

Séjour de 4 nuits en juillet 2023
The Oaks Shores Team a répondu le 20 août 2023
Dear Ali,Thank you for your review.Kind Regards,

8/10 – Bien

Magnus

Séjour de 4 nuits en juillet 2023
The Oaks Shores Team a répondu le 20 août 2023
Dear Magnus, Thank you for rates. Hope you enjoyed your stay!Kind Regards,

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Overall good enough however the bathroom area was quite small with limited space for toiletries for 2 people. Also no sink or microwave in the room and we were disappointed that they failed to supply us with fresh towels after our first night there.
Séjour de 4 nuits en juillet 2023
Oaks Shores Resort a répondu le 31 juill. 2023
Dear Michael,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

2/10 – Terrible

Thomas

Voyage de couple
Points forts : Commodités
Booked a room for 4 nights, when checking in I got told that we had but upgraded for the first night but had to check out at 10am the next day and recheck in after 2pm to another room - they seem to not be able to take a booking from a third party. Additionally, they have construction going on where power tools start at 7:30am, so you’re unable to sleep in past that time
Séjour de 4 nuits en juillet 2023
Oaks Shores Resort a répondu le 31 juill. 2023
Dear Thomas,Thank you for taking the time to review your stay with us.We apologize for the inconvenience our renovation works have caused you! Generally, the team on site is instructed to complete tasks that do not require power tools in the early morning. Thank you for bringing this issue to our awareness. We will address it and take the actions necessary!Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

10/10 – Excellent

Claudio

Points forts : Propreté, commodités et état et installations de l’hébergement.
Great location with unbelievable lake and mountain views
Séjour de 7 nuits en juillet 2023
Oaks Shores Queenstown Resort Team a répondu le 23 juill. 2023
Dear Claudio,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the construction view and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have informed our staff to always tell guests about our current construction situation whenever they make phone call or walk-in property reservations since this is already announced in all our online booking channels for guests to know about it before making a reservation. Considering this, at present some rooms will have "better view" than others but the services will be the same for every guest.Regarding some Wi-Fi issues, we already complaint to our broadband service since we were having some issues with the service quality beyond our facilities and maintenance. Rest assured that we've taken note of your thoughts and actioned accordingly.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 – Excellent

Blagojce

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en juillet 2023
The Oaks Shores Team a répondu le 23 juill. 2023
Thank you for your feedback! I am glad that we met your expectations.Kind regards,

10/10 – Excellent

Chris den

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
It was exactly as promised. Photos were a true and accurate representation of the accommodation and the views. Staff friendly and obliging.
Séjour de 3 nuits en juillet 2023
Oaks Shores Resort a répondu le 16 juill. 2023
Dear Chris,We are happy to hear you enjoyed your stay with us and hope to welcome you again in the future!Kind regardsOaks Shores Team