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Reviews of Caples Court

3 out of 5
Caples Court
20 Stanley Street, Queenstown

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 295 reviews" "
Rating 8 - Good. 118 out of 295 reviews" "
Rating 6 - Okay. 29 out of 295 reviews" "
Rating 4 - Poor. 4 out of 295 reviews" "
Rating 2 - Terrible. 3 out of 295 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Kalvin

It had a great view of the harbour. It looked like it needed some renovations.
Stayed 3 nights in Mar 2024

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness
Short walk to city centre, quiet.
Stayed 3 nights in Mar 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bathroom was difficult to use due to the very small size. The toilet sprayed water all over the seat, even when the lid was closed. Otherwise the room and property was great and perfect location to downtown
Stayed 2 nights in Mar 2024

6/10 Okay

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great however we had to ask for wine glasses and there was no dish cloth to wash the dishes and when we asked they had no idea what I was talking about, the condiments were empty, the parking was available but very tight and difficult
Stayed 3 nights in Mar 2024

4/10 Poor

Ruth

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We booked for 2 adults and a 2 year old child and were given a unit with a queen size bed being expected to sleep the child in bed with us. The manager was rude and gave us a porta cot mattress to put on the floor. There was a nail sticking up in the deck and a hole in the stairs going up to the next unit. We would never return or recommend this motel
Stayed 2 nights in Mar 2024

6/10 Okay

Jan

Travelled with group
Disliked: Property conditions & facilities
The location of our room gave us a great view of the lake and the gondola on the mountain. The beds were comfortable with crisp clean sheets with either soft or hard pillows. The shower worked well. The reception staff were very friendly and we had an early check in. A short walk into main Queenstown. The wardrobe was broken with a big sign saying it must not be used and would be replaced, but it wasn’t. The seating outside was broken and the stairs to the carpark were uneven and shabby. The fridge ice compartment was frozen solid and the missing door meant it froze everything in the fridge. We were told to turn down the thermostat and it subsequently defrosted all over the kitchen floor. The hob was very old and in need of replacement, it was also greasy/unclean so wasn’t used. Towels and milk were replaced, but very late in the day. The WiFi was very weak and the television picture was hazy at times.
Stayed 3 nights in Mar 2024

10/10 Excellent

William, Redding

Liked: Cleanliness, property conditions & facilities
easy checking in and out
Stayed 3 nights in Mar 2024

6/10 Okay

Ravi, Manlius

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
A tired old motel. The location is great---close to the central part of the town and good views of the lake and the mountains---the management keeps the motel clean and provides decent amenities and I must mention that my bed was great. However, all of it does not overcome the tired old look of the rooms. The place needs a facelift, especially for the prices charged. An opportunity for a developer. I booked it from 8,000 miles away guided by limited information. Had I known the state of the motel, I would have paid a few bucks more and stayed at a better branded hotel such as the Novotel.
Stayed 4 nights in Mar 2024

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Caples Court had different dates for my visit than my Expedia confirmation. Wi-Fi was terrible. Had to stand by office for it to work. Shower curtain was moldy. Allergies bothered me in the room.
Stayed 3 nights in Feb 2024

8/10 Good

Bounliueng

Liked: Cleanliness
Close to everything.
Stayed 3 nights in Feb 2024

8/10 Good

Lexie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location very walkable to the downtown. Parking was tricky even with a small car but we made it work. Nice play to stay with good wifi, amenities and views.
Stayed 1 night in Feb 2024

10/10 Excellent

Hung Yu Elena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friend recommended and we had cozy and relaxing time in CaplesCourt. It has stunning view from the living room. Easy to access to the city centre of Queenstown, Queenstown Hill walk track and 2mins walking distance to the airport bus station.
Stayed 3 nights in Jan 2024

6/10 Okay

Karina

Travelled with family
Disliked: Cleanliness
You get what you pay for...
Caples court is well located, with only a short 3 min walk to central Queenstown. The rooms were big and some had incredible views (room 2,3,4). Alas, there is no air con, and my room only had a small desk fan. My son's room had no toilet paper, my toilet seat could be lifted off easily, the fridge had left over food from a previous guest. There is some parking space under the building. The beds were comfortable enough and quiet. Finally, the staff could be a tad more friendly and accommodating. They seemed bored and as if they wanted to be anywhere but at work...
Stayed 3 nights in Jan 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and handy to central Queenstown, slightly hilly walk. Is a bit dated accommodation, but very tidy and well priced. We had 7 nights. Room servicing a bit random, soap appearing on day 2 and facecloths on day 4, but otherwise kept it clean. Was on a ground level, so not quite the views anticipated, but could still see the gondolas and para gliding. No cooling in summer, but seems well setup for heating in winter. Close to bus stop. Enjoyed our stay here.
Stayed 7 nights in Jan 2024

10/10 Excellent

Sela

Stayed 4 nights in Jan 2024

4/10 Poor

Roger

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, amenities
The check-in experience was very poor. Despite the Expedia documentation saying check-in was from 2pm-6pm and a sign on the reception door saying it was "open" from 8.30am-5pm, it was unmanned when we got there. Tried to ring them and the number went to voicemail. Luckily, we were able to buttonhole the cleaners, who got in touch with the manager. After waiting 25 minutes, he eventually turned up and blithely apologised, saying he didn't know when we'd be arriving (??). Most of the time thereafter, reception was unmanned. The room was also not serviced every day, but was generally clean when we got there and the kitchen appliances all worked. The soap holder in our shower was missing. The exterior of the property had a somewhat down-at-heel look. The vegetation was overgrown/unkempt and the property looked in need of a spruce up. Is situated on top of a hill, with some very nice views, but hard to get out of the driveway.
Stayed 5 nights in Dec 2023

8/10 Good

jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to places we wanted to go to.clean and tidy
Stayed 2 nights in Oct 2023

8/10 Good

Lee

Travelled with family
Liked: Cleanliness
Was a good location to Queenstown city center but could have used some updating. Front desk only operated until 5pm and was closed until the following morning. Parking was first come first serve and laundry facilities were adequate but pretty dirty.
Stayed 5 nights in Sep 2023

6/10 Okay

Ruo Yin

Stayed 3 nights in Jul 2023

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good affordable place to stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent motel. Wonderful view of central Queenstown & wharf. Convenient walking distance to restaurants, attractions & activities. ( But somewhat a hike back up hill to hotel.)
Stayed 3 nights in Apr 2023

8/10 Good

Patti

Travelled with group
Liked: Cleanliness, room comfort
Queenstown close to action
Good location, close to downtown. Room was good. We reserved two rooms, but the property only had one on their books. After showing the clerk my email confirmation we were given both rooms.
Stayed 2 nights in Apr 2023

10/10 Excellent

david

Stayed 3 nights in Apr 2023

8/10 Good

Jane

Liked: Cleanliness
A great view and not expensive. Very comfortable bed.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Enjoyed our stay. Great location and amazing view. Staff very friendly and helpful.
Stayed 2 nights in Feb 2023

8/10 Good

Grace

Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient.
Stayed 3 nights in Feb 2023

10/10 Excellent

Xiulin

Travelled with family
Liked: Cleanliness, room comfort
Nice and valuable Motel.
Very good location and can walk to the town and skyline. Nice and valuable motel with helpful staff, we can see the nice view of the central Queenstown and skyline Gondola. But the Wi-Fi at the room was not very good, I will stay again next time.
Stayed 3 nights in Dec 2022

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located near the downtown/bay area (5 minute walk). Great view of mountains, bay and gondola. Spacious, comfortable. Cornelius was a great host, kind, informative, and provided excellent tips of the area and what to see.
Stayed 3 nights in Nov 2022

8/10 Good

Michelle

Travelled with family, Travelled with group
Close to town, quiet and very warm lots of heaters and electric blankets. Was just a bit out dated and TV didn’t work but to be fair we didn’t ask for it to be fixed.
Stayed 3 nights in Sep 2022

8/10 Good

Moira

Travelled with family
Liked: Cleanliness
Short staffed like all of Queenstown at this time but very helpful and friendly. Convenient location walkable to centre and restaurants. Very cold bathroom, not sure if the supplied fan device was supposed to be a heater. Heater in bed room very noisy at night. Reasonably comfortable place to stay. Great view. well supplied kitchenette.
Stayed 8 nights in Aug 2022

8/10 Good

Matt

Travelled with group
Liked: Property conditions & facilities
Close to town was bloody good
Stayed 5 nights in Jul 2022

2/10 Terrible

K S

Travelled with family
Disliked: Cleanliness
Would be a great place if it was managed well.
The hotelier was passive and had limited hours. We had to request for the room to be cleaned, tpwels and even rubbish collection. When we arrived there were dirty towels in the room and mold along all the window sills. The laundry hours were bit convient for skiers and sorry to say in winter most vistors use the ski.fields and are away between 9 to 5. It would be a great property if there was more care given. Honestly every business is strugglimg with staffing, perhaps being in resort management is not for them.
Stayed 6 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2022

10/10 Excellent

Analyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked our room so much although my children is looking for a TV cos the wifi is quite unstable. Otherwise, its great and I highly recommend.
Stayed 2 nights in Jul 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the layout of our apartment, the beds, the proximity to the town centre and the cost.
Stayed 2 nights in Dec 2021
Response from Simon on Dec 31, 2021
Kia-Ora James Thank you for providing feedback of your recent stay. We are glad you had an enjoyable time here in Queenstown and Caples Court. We look forward to welcoming you back in the future. Regards

10/10 Excellent

Deb

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable with a fantastic view!
Stayed 2 nights in Oct 2021
Response from Rose on Nov 7, 2021
Thank you so much we are really happy you enjoyed your stay.

8/10 Good

Talal

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great central location. very comfortable.
Stayed 5 nights in Jul 2021
Response from Rose on Jul 15, 2021
Thank you we are very pleased you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent - short walk to CBD. Amenities were perfect and appreciated the covered parking with the frosty mornings.
Stayed 4 nights in Jun 2021
Response from Rose on Jun 22, 2021
Thank you we are so pleased you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so easy and stress-free.
Stayed 3 nights in May 2021
Response from Rose on May 8, 2021
Thankyou very much. We are pleased you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property 5 minute walk from city centre. Very conveniently located property. Clean, warm with a great view. Excellent value for money
Stayed 6 nights in Apr 2021
Response from Rose on May 4, 2021
Thank you very Much.

8/10 Good

Lee

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021
Response from Rose on Apr 11, 2021
Hi Lee, Thanks very much for your review.

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2021
Response from Rose on Apr 11, 2021
Thankyou

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, a few minutes walk to town, very clean, friendly hosts, great views
Stayed 2 nights in Feb 2021
Response from Rose on Feb 27, 2021
Thank you very much for your great review. We are so happy you enjoyed your stay with us. Kind Regards Rose Hill (Manager)

8/10 Good

Peter, Pukekohe

Travelled with partner
Liked: Cleanliness
Good size, beautiful view. Bad Placement of vanity in bathroom.
Stayed 4 nights in Oct 2020
Response from Rose on Oct 29, 2020
Thank you Peter. Yes agreed we have not long taken over the management of this property and will be trying to get this sorted ASAP.

10/10 Excellent

Zach

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2020
Response from Rose on Sep 15, 2020
Thanks Zach it was great to have you.Hope to see you again soon. Rose and Wayne and Katrina.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Nicely laid out room. Missed a clock of some sort
Stayed 1 night in Jul 2020
Response from Rose on Aug 2, 2020
Thank you for your review. There is an alarm clock in every room sorry you missed it! Kind Regards Rose

10/10 Excellent

Moana, Rotorua

Travelled with partner
Unfortunately we had a death in our family and was unable to travel. I contacted Expedia and Caples Court and we were able to rebook for the following week. Caples were excellent to deal with and I am sure when we arrive this week it will be awesome
Stayed 3 nights in Jul 2020
Response from Rose on Jul 28, 2020
Thank you very much Moana we look forward to seeing you. Rose