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Reviews of Station Touristique Duchesnay - SEPAQ

3.5 out of 5
Station Touristique Duchesnay - SEPAQ
140 Montee de l'Auberge, Sainte-Catherine-de-la-Jacques-Cartier, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 201 out of 443 reviews" "
Rating 8 - Good. 177 out of 443 reviews" "
Rating 6 - Okay. 44 out of 443 reviews" "
Rating 4 - Poor. 16 out of 443 reviews" "
Rating 2 - Terrible. 5 out of 443 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Veronique

Stayed 2 nights in Jul 2023
Response from L'équipe Duchesnay on Feb 28, 2024
WOW! Merci d'avoir pris le temps de nous faire parvenir ce beau résultat. Au plaisir!

10/10 Excellent

Ahlem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit magique
Petit déjeuner post pandémie est moins bon et reste correct comme même. Emplacement et activités toujours aussi bien
Stayed 3 nights in Sep 2023
Response from Line équipe de gestion on Oct 3, 2023
Merci pour ce beau commentaire! Au plaisir de vous recevoir de nouveau!

8/10 Good

Ioana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from La réception on Aug 19, 2023
Merci pour voter avis!

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, property conditions & facilities
Nous avons séjourné 4 nuits avec deux enfants et c'était génial! Beaucoup d'activités à faire sur le site et facile d'accès. La piscine intérieure a été très pratique pendant la journée de pluie. Les employés sont très sympathiques et attentionnés!
Stayed 4 nights in Aug 2023
Response from La réception on Aug 19, 2023
Merci pour votre beau commentaire, nous sommes très heureux que vous ayez passé un bon séjour chez nous! Cordialement

10/10 Excellent

Alireza

Stayed 4 nights in Aug 2023
Response from La réception on Sep 3, 2023
Merci pour votre note, nous sommes ravis que vous ayez apprécié votre séjour!

10/10 Excellent

Susan

Stayed 2 nights in Jul 2023
Response from La réception on Aug 7, 2023
Nous sommes très heureux que vous ayez apprécié votre séjour chez nous. Au plaisir de vous recevoir à nouveau!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from La réception on Jun 15, 2023
Merci pour votre avis, nous sommes heureux que vous ayez apprécié votre séjour!

10/10 Excellent

Yuran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spent a wonderful time there, really loved the cottage. All the staff were kind and friendly, cannot wait to visit again!
Stayed 4 nights in May 2023
Response from Sébastien Thériault, Responsable de l'hébergement on May 25, 2023
Dear Yuran, Thank you for your comments! We are glad that you enjoyed your stay. We look forward to welcoming you back at our beautiful resort.Best regards,Sebastien Theriault, Director of rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sébastien Thériault, Responsable de l'hébergement on Mar 1, 2023
Merci beaucoup d'avoir partagé votre satisfaction de notre établissement!

10/10 Excellent

Michael

Stayed 1 night in Feb 2023
Response from Line on Feb 21, 2023
Merci beaucoup!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location on a lake, and our room had a back porch that led to it. Because we do not speak French, a couple aspects of the resort and activities were difficult to access, but most were not. Breakfast was good, dinner was okay. Traffic can be very bad around rush hour.
Stayed 3 nights in Aug 2022
Response from Duchesnay on Aug 30, 2022
Thank you for taking the time to share your experience with us. Looking forward to welcoming you again!

8/10 Good

MO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall it's good resort. The staffs are very nice and there are many activities. The breakfast is included in the package and the quality is excellent. The dinner is ok. The only thing we don't like is on second day it was raining day and all activities were closed including indoor pool. The kids had nowhere to go. Still I recommend this resort. Most staffs can speak English.
Stayed 3 nights in Aug 2022
Response from Marguerite on Aug 29, 2022
Thank you for your review, we take all comments into consideration. We are happy that you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family resort
Great family resort. Only ashamed that pool was closed due to no life guards.
Stayed 2 nights in Jul 2022
Response from Line on Jul 15, 2022
Thank you truly for taking the time to give us feed-backs about your stay. We are delighted that you enjoyed it! We hope that we will have the pleasure to welcome you again!

10/10 Excellent

Normand

Stayed 2 nights in Jun 2022

10/10 Excellent

HOGEUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Duchesnay Front Desk on Jun 8, 2022
Thank you for your review! We hope to see you soon!

8/10 Good

Attieha Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Jerry, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm and very well maintained. The on-site restaurant is very nice.
Stayed 2 nights in Jun 2020
Response from S. côté on Jun 24, 2020
Thank you very much for your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to snowmobile trails. Very good dining experience
Stayed 1 night in Feb 2020
Response from S. Côté on Mar 4, 2020
Thank you for your feedback!

8/10 Good

Grixou

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome snow shoeing!!!! Great location! Comfortable beds
Stayed 1 night in Feb 2020
Response from S. Côté on Feb 13, 2020
Thank oyu for your feedback!

10/10 Excellent

leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from S. Côté on Feb 13, 2020
Thank you for your comment!

6/10 Okay

Arnaud

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from S. Côté on Nov 11, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
This property is set in beautiful woods and lakeside. The accommodation is dated, simple and showing its age. Staff were polite and helpful. A beautiful rural location.
Stayed 2 nights in Sep 2019
Response from Kim Vallières on Oct 3, 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from S. Côté on Sep 28, 2019
Thank you for your feedback!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. We would have loved to have spent more time there walking along the lake. The view was lovely.
Stayed 1 night in Sep 2019
Response from Kim Vallières on Sep 17, 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from S. Côté on Sep 28, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from S. Côté on Sep 14, 2019
Thank you for your feedback!

8/10 Good

Brian

Travelled with family
Liked: Staff & service
Nice area
Very nice location Near national park and outdoor centers. Family friendly activities on site
Stayed 3 nights in Aug 2019
Response from S. Côté on Aug 27, 2019
Thank you for your great feedback!

10/10 Excellent

Annie

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from S. Côté on Aug 27, 2019
Thank you for your great feedback!

10/10 Excellent

Dany, Laval

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I needed up going there by luck and I will definitely go back with my family! So much things to do and the lake is beautiful. I hope you will enjoy as much as I did.
Stayed 1 night in Aug 2019
Response from Kim Vallières on Aug 19, 2019
Merci beaucoup pour votre commentaire

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub did not drain, front desk sent someone but could not fix. Coffee make broken. I informed front desk of problem but they didn't care. Not a pleasant place stay.
Stayed 1 night in Aug 2019
Response from Kim Vallières on Aug 13, 2019
Hello, We are sorry to hear that your stay did not meet your expectations. We would like to communicate with you, is it possible to contact us to this email reservations.duchesnay@sepaq.com Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like the option of ordering al a carte for breakfast. A buffet is too much over multiple days.
Stayed 3 nights in Jul 2019
Response from S. Côté on Aug 7, 2019
Thank you for your feedback, we will evaluate the idea of offering an A la carte option for breakfast.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from S. Côté on Aug 6, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from S. Côté on Aug 2, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from S. Côté on Jul 30, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from S. Côté on Jul 26, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from S. Côté on Jul 25, 2019
Thank you for your feedback!

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019
Response from S. Côté on Jul 19, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from S. Côté on Jul 16, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from S. Côté on Jul 16, 2019
Thank you for your feedback!

10/10 Excellent

Johnaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and cozy place
Great experience
Stayed 3 nights in Jun 2019
Response from Kim Vallières on Jul 9, 2019
Thank you

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tons of things to do.
Visited the place during summer, still a lot of stuff to do around there. Trails, canoe and more. For a 3 star hotel, this is a really good one. The only thing missing was AC in the rooms, it gets fairly hot during summer.
Stayed 3 nights in Jul 2019
Response from Kim Vallières on Jul 9, 2019
Thank you for your good feedback. Glad you enjoyed your stay. Indeed, air conditioning is available only in the Auberge rooms and not in the Pavilions rooms. Thank you

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from S. Côté on Jul 16, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruime kamers midden in het bos aan een meer. Allerlei activiteiten te doen, maar ook zo in de stad Quebec, en winkels in de buurt.
Stayed 3 nights in Jun 2019

8/10 Good

crista

Liked: Staff & service, property conditions & facilities
one night stay .
We stayed in the caribou , wechecked in around 1/2am .The room was right for The price . Not enough toiletries and the soap and conditioner dispenser was empty . There was also hairs on the sheets.Breakfast American style buffet . As a vegetarian not great. But the family was content The omelet cook was rude . I asked her if I mix all the fillings in one bowl she said “je fais quelqu'un d'autre”...I was standing there alone and the question just needed a yes or a no . So I asked in French again louder and she replied , it was just rude . The waitress that was there , hmmm... well we didn’t get any refills on the drinks , and when I got up to pour the family some juice , the waitress rushed outside saying non non non and took the juice from me without even finishing filling the empty cups .Then when I was paying she asked me if I spoke French I said a little bit and she said that I have to speak French because it’s my culture ..... uhm no . That might be yours but it’s not mine . So that irritated the heck out of me , but even so I still gave her a good tip 🤗 Apart from those two sour apples everyone in the park was extremely kind , and serviced us in The language we spoke , no problem! They were happy to serve .If you love nature this is the place to be they have so many things to do with the family. The beach is small but it works , bring water shoes because there’s a lot or rocks and titanium bug spray.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Arbraska, the hiking trails, the on-site restaurant and the family friendly atmosphere. Would have loved to do the Segway tour through the forest, but didn’t have enough time!
Stayed 2 nights in Jun 2019
Response from Kim Vallières on Jul 2, 2019
Thank you for your comments

10/10 Excellent

murugananthan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from S. Côté on Jun 17, 2019
Thank you for your feedback!