Exterior

Reviews of Sofitel Montreal Golden Mile

5 out of 5
Sofitel Montreal Golden Mile
1155 Sherbrooke Ouest, Montreal, QC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1006 out of 1356 reviews" "
Rating 8 - Good. 243 out of 1356 reviews" "
Rating 6 - Okay. 57 out of 1356 reviews" "
Rating 4 - Poor. 26 out of 1356 reviews" "
Rating 2 - Terrible. 24 out of 1356 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Hanan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service staff were super attentive and responsive, especially the concierge team. Really good location to popular streets, bars and shopping. Would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gokulan

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Dena

Liked: Cleanliness, property conditions & facilities
The staff have been over the top kind and helpful! We loved it.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was annoyed that we booked to stay here and then found out they were doing renovations and some amenities were unavailable. Other tha. That this was an excellent place to stay.
Stayed 1 night in Apr 2024
Response from Sofitel Montreal Golden Mile on Apr 8, 2024
Bonjour Tracey,Thank you for taking the time to tell us about your experience at Sofitel Montreal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I am sorry that the items you requested were not available. Based on your comment, we will adjust the communication with guests in order to prevent future occurrences.We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Johannes

Excellent service
Stayed 2 nights in Apr 2024
Response from Sofitel Montreal Golden Mile on Apr 8, 2024
Bonjour Johannes,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Jim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Jim,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Mar 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Adrian,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Rhiannon

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and great staff :)
Stayed 5 nights in Mar 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Rhiannon,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Zijie

Stayed 4 nights in Mar 2024

10/10 Excellent

Jerome

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Me and my wife enjoyed our stay. First time to Montreal. Everyone was helpful And nice as well as friendly. We didn’t eat at the restaurant but we did order room service. Food was very good. Rooms clean and well maintained. Thanks
Stayed 4 nights in Mar 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Jerome,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Karen,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Anwar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and good option for down town.
Stayed 1 night in Mar 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Anwar,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

8/10 Good

David C

Liked: Cleanliness, property conditions & facilities
Good staff. Limited common area/ limited dining.
Stayed 3 nights in Mar 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour David,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

irving

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great front desk and valet staff that make you feel welcome.
Stayed 1 night in Feb 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Irving,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

8/10 Good

Arthur, Toronto

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I have been staying at this hotel for the past 10 years and was always satisfied. However, I find the addition of an "urban experience fee" outrageous. Why not just call it a "I need more money from you fee". Or "I just feel like hiding another fee" Based on this nuisance I will be staying elsewhere. It is a shame to spoil a great experience with slap in the face when you check out.
Stayed 3 nights in Feb 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Arthur,Thank you for taking the time to tell us about your experience at Sofitel Montreal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Intern follow up will be done in order for the information to be explained properly in the future.We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities
From the second we got there, they took care of everything. Valley parking, they brought bags to the rooms, even had a concierge on site to walk your dog. Super pet friendly (with a fee) and wonderful staff!
Stayed 1 night in Feb 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Victoria,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

vicky

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet stay. The staff were accommodating and friendly. Will stay there again!
Stayed 1 night in Feb 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Vicky,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

8/10 Good

Josef fred

Stayed 1 night in Feb 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Josef Fred,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

8/10 Good

Philip

Stayed 1 night in Jan 2024
Response from Sofitel Montreal Golden Mile on Apr 5, 2024
Bonjour Philip,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff here are amazing and so helpful! We were traveling with our toddler and they were so sweet and accommodating. We had a great experience staying here - highly recommend!
Stayed 1 night in Jan 2024
Response from Sofitel Montreal Golden Mile on Jan 23, 2024
Bonjour Samantha,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Denys Terrence

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely love the subtle touches of elegance that a French-style hotel like the Sofitel offers its patrons. The rooms are well-decorated and very clean, and they have amenities that are superior to other luxurious hotel chains. There are no downsides, except for an incident where I smashed my toes on the slab at the entrance to the bathroom, which I have clumsily done twice now at your establishment in the last five years.
Stayed 3 nights in Jan 2024
Response from Sofitel Montreal Golden Mile on Jan 22, 2024
Bonjour Denys Terrence,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Blanca,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Vivian,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Adalberto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Adalberto,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Jonathan

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Feb 1, 2024
Bonjour Jonathan,Thank you for your comments following your stay at Sofitel Montreal Golden Mile.It is with great pleasure that we receive your compliments. We will make sure to share your comments with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to offer you impeccable service. We look forward to welcoming you back soon.Marc PichotGeneral Manager

10/10 Excellent

Hassel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Hassel,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

sandra

Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Sandra,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were very attentive and accommodating in every way. Our room was lovely and the elevators were always speedy! Thank you!
Stayed 5 nights in Dec 2023
Response from Sofitel Montreal Golden Mile on Feb 1, 2024
Bonjour Elaine,Thank you for your comments following your stay at Sofitel Montreal Golden Mile.It is with great pleasure that we receive your compliments. We will make sure to share your comments with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to offer you impeccable service. We look forward to welcoming you back soon.Marc PichotGeneral Manager

10/10 Excellent

Yves, Fox Point, WI

Stayed 4 nights in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Yves,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Karen,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I don't have much more to add. The staff at the front desk and the concierge were fabulous!
Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Paula,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thoroughly, enjoyed our stay, despite small communication issue when we booked the room for the day before so, we could check-in the following morning without waiting for an afternoon check-in. All was resolved with accepted apologies for any inconvenience. Highly recommend Sofitel!!
Stayed 3 nights in Sep 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Steven,Thank you for taking the time to tell us about your experience at Sofitel Montreal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We are sorry for the inconvenience regarding your first night booked. I am happy to acknowledge that the situation has been resolved quickly. We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely,Marc PichotGeneral Manager

2/10 Terrible

Yemin

Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Jan 15, 2024
Bonjour Yemin,Thank you for taking the time to share your review concerning your stay at Sofitel Montreal Golden Mile. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to all our guests.I noticed that you rated your experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.Sincerely,Marc PichotGeneral Manager

8/10 Good

Jane

Liked: Cleanliness, room comfort
Stayed 8 nights in Nov 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Bonjour Jane,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing this review, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Kapil

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Bonjour Kapil,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing this review, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Santiago

Stayed 6 nights in Nov 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Bonjour Santiago,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing this review, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Hyunji

Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Bonjour Hyunji,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing this review, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Stesha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Would definitely recommend!!
Stayed 1 night in Dec 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Dear Stesha,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Luxury stay at a reasonable price.
Stayed 4 nights in Nov 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Dear Angel,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

alejandro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, and superb service!
Stayed 4 nights in Nov 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Dear Alejandro,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Jose M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sofitel Montreal Golden Mile offered us an excellent service. We will repeat the journey!!
Stayed 4 nights in Nov 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Dear Jose M,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Valérie

Business traveller
Liked: Cleanliness, room comfort
Perfect
It was amazing & perfect! Everybody takes care of part of my stay!
Stayed 1 night in Nov 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Dear Valérie,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

6/10 Okay

Mariela

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Bonjour Mariela,Thank you for taking the time to tell us about your experience at Sofitel Montreal Golden Mile. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We are looking forward to welcoming you back to Sofitel Montreal Golden Mile. Sincerely,Marc PichotGeneral Manager

10/10 Excellent

ERNEST, PEMBROKE PINES

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Dear Ernest,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Toby

Travelled with group
Liked: Cleanliness, room comfort
Stay again
Lovely, friendly staff,great location
Stayed 5 nights in Oct 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Dear Toby,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

10/10 Excellent

Aysha

Stayed 3 nights in Oct 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Bonjour Aysha,We very much appreciate your review regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing this review, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager

4/10 Poor

Anita

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Bonjour Anita,Thank you for taking the time to share your review concerning your stay at Sofitel Montreal. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to all our guests.I noticed that you rated your experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.Sincerely,Marc PichotGeneral Manager

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed one night. The room was clean and airy. Everyone was pleasant. Thank you
Stayed 1 night in Oct 2023
Response from Sofitel Montreal Golden Mile on Dec 8, 2023
Dear Julie,We very much appreciate your comments regarding your stay at Sofitel Montreal Golden Mile. It is always a pleasure to receive positive feedback and I will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marc PichotGeneral Manager