Lobby
Check availability

Reviews of Hotel Port Royal

4 out of 5
Hotel Port Royal
144, rue Saint-Pierre, Québec City, QC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1309 out of 1807 reviews" "
Rating 8 - Good. 352 out of 1807 reviews" "
Rating 6 - Okay. 94 out of 1807 reviews" "
Rating 4 - Poor. 34 out of 1807 reviews" "
Rating 2 - Terrible. 18 out of 1807 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hsiao Tien Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Patrick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and accommodations!! The restaurant was amazing for both dinner and drinks!!
Stayed 2 nights in Apr 2024
Response from Amélie on Apr 17, 2024
Dear Ellen,Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip
Stayed 1 night in Apr 2024
Response from Elisabeth on Apr 16, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Nadiia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Elisabeth on Apr 16, 2024
Nous vous remercions pour vos commentaires. Au plaisir de vous accueillir de nouveau à l’Hôtel Port Royal! Meilleures salutations

6/10 Okay

FADI

Stayed 1 night in Apr 2024
Response from Elisabeth on Apr 16, 2024
We are sorry to read that your room did not meet your expectations. Thank you for taking the time to share your comments to help us resolve the situation. Best regards

10/10 Excellent

Rick-Linda, Windham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our upgraded room was spacious, clean, and quiet and the bed was very comfortable. The staff was pleasant and the location was perfect for walking around the Old City. The restaurant connected to the hotel was one of the best places we have ever eaten.
Stayed 2 nights in Apr 2024
Response from Elisabeth on Apr 16, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Elisabeth on Apr 16, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Laurence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice updated rooms. Very clean. Great beds. Excellent restaurant attached.
Stayed 1 night in Apr 2024
Response from Elisabeth on Apr 16, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

6/10 Okay

Linh, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities
Shower was very fiddly - either extremely cold or hot with controls that didn’t make any sense. The property is nice and staff are pleasant but this is not a four star hotel.
Stayed 3 nights in Apr 2024
Response from Elisabeth on Apr 16, 2024
We are sorry to read that your room did not meet your expectations. Thank you for taking the time to share your comments to help us resolve the situation. Best regards

10/10 Excellent

Chelsea, Sainte-therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our getaway at Hotel Port Royal located in Quebec City. We were upgraded to a room with a fully stocked kitchenette/fridge. The room was clean and the bed was very comfortable. The front desk was very friendly. Parking is just in front which is very convenient (at an additional fee).
Stayed 2 nights in Apr 2024
Response from Elisabeth on Apr 16, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely lobby, great area for walking all over Old Quebec. Very spacious room.
Stayed 2 nights in Apr 2024
Response from Elisabeth on Apr 16, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was in proximity to most places. The staff at checkin desk were kind as well.
Stayed 3 nights in Apr 2024
Response from Elisabeth on Apr 16, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Soumitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great and the front desk staff are very friendly and efficient. Dining options in the hotel are limited; however it is right next to the port and there are some other restaurants nearby.
Stayed 1 night in Mar 2024
Response from Réception on Apr 8, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
I overall enjoyed my stay but the room itself was a little cramped. I also had the smallest room on my floor which was a little disappointing once I saw the floor map with the other more spacious rooms.
Stayed 1 night in Apr 2024
Response from Réception on Apr 8, 2024
Thank you for your appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

MOATAZ

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff . Easy parking
Stayed 1 night in Mar 2024
Response from La Réception on Apr 4, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Jordi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stone walls in rooms
Stayed 2 nights in Mar 2024
Response from Elisabeth on Apr 16, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is 3 charging station for electric cars.
Stayed 3 nights in Mar 2024
Response from La Réception on Apr 2, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly, helpful staff
Stayed 1 night in Mar 2024
Response from La réception on Apr 2, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

8/10 Good

gita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is centrally located to tourist area. We were able to walk to many attractions. Room was cold and smaller than anticipated.
Stayed 3 nights in Mar 2024
Response from La Réception on Apr 2, 2024
Thank you for your appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Annick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you ! I’ll be back again! Very nice and comfortable! Nice welcome!
Stayed 1 night in Mar 2024
Response from La Réception on Apr 4, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Jean-Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, clean, great staff, great quality price
Stayed 1 night in Mar 2024
Response from Réception on Apr 8, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Phong, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay: the staff was friendlee, and the room was clean.
Stayed 1 night in Mar 2024
Response from Réception on Apr 8, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Carmen Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location walking distance from museums, shopping, dinning and has parking.
Stayed 1 night in Mar 2024
Response from Réception on Apr 8, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Elisabeth on Apr 18, 2024
Nous vous remercions pour votre excellente appréciation. Au plaisir de vous accueillir de nouveau à l’Hôtel Port Royal! Meilleures salutations

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were very helpful.
Stayed 3 nights in Mar 2024
Response from Réception on Mar 29, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Claudia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was friendly. Parking is included for an additional fee but worth it as you have in-and-out privileges and parking around the area is so expensive. Highly recommend if you want to be near walking distance from old quebec.
Stayed 3 nights in Mar 2024
Response from Réception on Mar 29, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favourite place to stay in Québec city.
Stayed 1 night in Mar 2024
Response from Amélie on Mar 22, 2024
Dear Lisa, Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to river and casual walks make each day with great service at the hotel a pleasure!
Stayed 4 nights in Mar 2024
Response from Amélie on Mar 22, 2024
Dear Joseph,Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Heidi

Stayed 1 night in Sep 2023
Response from Amélie on Mar 22, 2024
Dear Heidi,Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, easy parking, many options for restaurants or shopping. Amazing location with many walkable spots near by.
Stayed 2 nights in Mar 2024
Response from Elisabeth on Mar 18, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Gian-Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amélie on Mar 15, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

8/10 Good

Mark

Stayed 1 night in Mar 2024
Response from La Réception on Apr 4, 2024
Thank you for your appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

mira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every time we come to Quebec we are staying at this property.Is our 4th or 5th time.Very good location and comfortable.The kitchen is a bonus and staff is very good .Thank you for the upgrade.
Stayed 4 nights in Mar 2024
Response from Amélie on Mar 9, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
,
Stayed 1 night in Feb 2024
Response from Amélie on Mar 8, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Lori

Stayed 1 night in Mar 2024
Response from Amélie on Mar 26, 2024
Dear Lori, thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

6/10 Okay

Robert

Stayed 1 night in Feb 2024
Response from Réception on Mar 29, 2024
We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Marie

Liked: Staff & service, property conditions & facilities
Close to shopping
Stayed 1 night in Feb 2024
Response from Amélie on Mar 6, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend is a veteran with a support dog. Unfortunately he had to go to the hospital while we were here but fortunately the staff treated me like family and helped me calm down…even gave me a comforting hug and allowed me to call them for translation if necessary
Stayed 1 night in Mar 2024
Response from Elisabeth on Mar 4, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Trishanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. Room was very nice & neat. Staff was extremely nice
Stayed 3 nights in Feb 2024
Response from Elisabeth on Mar 4, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was outstanding!! Friendly, incredibly helpful staff, beautiful , historic building, fully equipped, and at the entrance of old Quebec!! We walked from the via station to our hotel, and then spent our holiday walking around the old city!! It is close to amazing restaurants and shops!! We highly recommend Hotel port Royal!!
Stayed 4 nights in Feb 2024
Response from Elisabeth on Mar 4, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff were great!
Stayed 2 nights in Feb 2024
Response from Amélie on Feb 28, 2024
Hello, We thank you for your excellent comment! We hope to have the pleasure of welcoming you back to Port Royal very soon. Best regards.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and answered all questions about the area. Room was very comfortable and quiet with a large tub and a great shower!
Stayed 3 nights in Feb 2024
Response from Amélie on Feb 27, 2024
Hello, We thank you for your excellent comment! We hope to have the pleasure of welcoming you back to Port Royal very soon. Best regards.

10/10 Excellent

Qingling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room service and friendly front desk.
Stayed 2 nights in Feb 2024
Response from Elisabeth on Feb 26, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights in February. Rooms received cleaning service each day and we loved the heated floors for the bathroom. Location is convenient since we can walk around Old Quebec. Only thing we didn't like was that the windows aren't insulated so even tho they're closed, it gets really cold.
Stayed 3 nights in Feb 2024
Response from Elisabeth on Feb 26, 2024
Thank you for your excellent appreciation. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

nat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amélie on Feb 29, 2024
Hello, We thank you for your excellent rating! We hope to have the pleasure of welcoming you back to Port Royal very soon. Best regards.

10/10 Excellent

Alicia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful stay. The entire property was beautiful and clean. The staff were all very friendly and helpful. This was the first time we brought our dog on vacation with us and it went so smoothly. We can't wait to visit again!!
Stayed 4 nights in Feb 2024
Response from Amélie on Feb 23, 2024
Hello, We thank you for your excellent comment! We hope to have the pleasure of welcoming you back to Port Royal very soon. Best regards.

6/10 Okay

Jason, Rockingham

Travelled with partner
Liked: Cleanliness, staff & service
Hotel Port Royal is in proximity to the many shops, restaurants, and museums of Old Quebec. Chateau Frontenac and the Citadel are within walking distance if you can tolerate a few hills. Beware of the icy streets and sidewalks in the winter. They are dangerous. The elderly or disabled will find them unaccommodating. Parking is tight. The lot is narrow and backing can be a challenge without a spotter. During my stay, construction had blocked the entrance and exit during the daytime, making a headache for drivers. The staff asks to hold your keys at the front desk. I thought this was a nuisance. I don't want to ask for my car keys whenever I need to grab something from the trunk or seats. I'm very protective of my valuables, and I don't trust others to drive my car. My room was decent. It was very clean. It had been renovated from an old building, so the floors were creaky and slightly uneven. One of the windows was drafty. But the room had ample heating. The unimpressive view overlooked a busy street in one direction and the parking lot in the other. Traffic was noisy until around 11 p.m. It was not loud enough to disturb my sleep, though. The kitchenette was convenient for preparing meals. It'll save money by allowing you to avoid eating out for every meal. The bed was comfortable. And the shower had good pressure with ample hot water. Hotel Port Royal is nice overall. You won't be awed or impressed, but you'll be satisfied with the value.
Stayed 3 nights in Feb 2024
Response from Elisabeth on Feb 26, 2024
Thank you for your feed-back. We look forward to welcoming you back to the Port Royal Hotel! Best regards

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place, great location
Stayed 2 nights in Jan 2024
Response from Amélie on Feb 23, 2024
Hello, We thank you for your excellent comment! We hope to have the pleasure of welcoming you back to Port Royal very soon. Best regards.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice !
Stayed 1 night in Feb 2024
Response from Amélie on Feb 22, 2024
Hello, We thank you for your excellent comment! We hope to have the pleasure of welcoming you back to Port Royal very soon. Best regards.