Ratings based on 796 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller


Posted 11-Oct-2014
Yes, how many character needed? The ultimate destination for sports groups Hotel Universel Quebec offers 160 rooms fitting everyone, from business people to couples and families. Well positioned, Hotel Universel is a few steps away from Laval University and a few minutes away from Sainte-Foy business district, from Quebec City centre and from Old Quebec City. Hotel Universel distinguishes itself by its indoor exotic garden including a heated pool and a Nordic spa, and by University Laval's proximity. Hotel Universel is the perfect place for sport groups.
4 out of 5
by A verified traveller from montreal

close to the show

Posted 25-Sep-2014
not to bab but not cleaning the room when i'm out very long to full the bath
2 out of 5
by A verified traveller


Posted 23-Sep-2014
Our bus drivers had to explain their need for a longer stay to every hotel receptionist during their 4 day stay. It was not recorded any where, (even tho it was booked previously) Our busdrivers had to pay a 2nd time for their extended stay. Our busdrivers even had to change rooms 2x. Not a pleasant experience.
4 out of 5
for Everyone
by A verified traveller from Vancouver

Lots of amenities, comfortable

Posted 19-Sep-2014
I liked the situation, the swimming pool, the kitchen in the room. I had a nice stay that I would recommend for a stay in Quebec
2 out of 5
by A verified traveller

Will not return

Posted 26-Aug-2014
Pros: It was close to Quebec City.
Cons: Clean and update the rooms. Clean the carpets on the stairs and hallways...they were disgusting.
The hotel room seemed dirty and was in desperate need of updating. The hotel staff were aloof. The pool was nice, but very small and not great for children. I would not book this hotel again.
1 out of 5
by A verified traveller from ny

Desaster Hotel

Posted 20-Aug-2014
Pros: Nothing
Cons: Remodeling the all hotel
Location: I don't know we didn't stay at the Hotel Universal.
We never stay at the dirty Hotel a Universal. absolutely nothing good about that place . dirty room carpets stains on the hallway...Smell in the room....I just want to forget about that bad experience with Expedia ...I just can't believed that you have this hotel on you website. I
2 out of 5
by A verified traveller


Posted 12-Aug-2014
3 out of 5
for Everyone
by A verified traveller from Nova Scotia

Nice hotel, but road work right in front

Posted 8-Aug-2014
Pros: clean, atmosphere of the pool was neat
Cons: not have access to other people's room off the pool
Location: nice that it was close to Old Quebec City
nice looking hotel,inside and out, but there was road work going on right in front and a little hard to get in. Pool/Room area was a little weird. You could walk right into someone's room off the pool, no privacy. Pool was Very small and taken over by little children. No coffee in your room, had to pay $1.50 if you want one.
2 out of 5
by A verified traveller from Cornwall ON

Smelly old hotel with facelift

Posted 29-Jul-2014
The room looked nicely updated but smelled old and damp when we walked in. The air conditioner was very noisy even at the low setting but this did help to drown out the noisy club right beside our room. Bed was pretty comfortable. Person at the front desk preferred to answer the phone over speaking to people at the desk - made me wait while she answered the phone.
4 out of 5
for Everyone
by A verified traveller from New Brunswick

Pleasantly surprised.

Posted 27-Jul-2014
From the rear entrance, the hotel didn't appear to be too impressive. BUT, we were greeted by friendly and helpful staff. The pool area was very nice. There is a Boston Pizza attached to the hotel and a Tim Horton's just steps away. The hotel is across the street from the University football stadium and 10 minutes from Old Quebec.