Ratings based on 856 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Thetford Mines

Près du PEPS

Posted 19-Dec-2014
Pros: Son emplacement.
Cons: Changer ou retirer les tapis des chambres. ajouter des mini-frigos
Location: PEPS.
Localisation stratégique pour la proximité du Campus de l'UL. Quelques restaurants rapides, à distance de marche. Une épicerie également. Tapis usé. Manque de tablettes dans la salle de bain. Insonorisation faible.
2 out of 5
by A verified travellerfrom Mirabel, Qc

Hotel Universel près de l'Université Laval

Posted 11-Dec-2014
Pros: Il était très proche de l'université Laval.
Cons: Ce serait bien de mettre des matelas plus comfortable et de vérifier la présence de senteur de cigarette dans les chambres non fumeurs avant.
Location: Hotel très près de l'Université Laval.
Je n'ai pas vraiment aimé ma chambre car la salle de bain sentait vraiment la vieille cigarette. Je l'ai dit à la réceptionniste et elle m'a proposée de changer de chambre, mais il était tard et j'étais vraiment fatiguée. Selon moi le problème aurait dû être réglé avant que j'arrive (lorsque la femme de chambre a nettoyé la chambre...).
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Virginia

The spa area is very nice

Posted 7-Dec-2014
This is a renovated older hotel that received a facelift that is wonderful, three story spa and pool area is wonderful after a day in the cold, the whirlpool with warm waterfall spouts is great. For the price, great hotel; staff is friendly, good food in the attached restaurant
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

Correct.

Posted 4-Dec-2014
Pros: le charme de l'atrium et sa location geographique (en rapport avec mes besoins)
Cons: matelas a renouveler pour les chambres plus vieille.
Location: Facile d'acces . université a coté, resto dans l'hotel(pas besoin de sortir dehors)
Je vais quelque fois a cet hotel pour profiter du spa nordique inclus avec la chambre. Malheureusement je n'ai pas pu profiter de se bonbon a ma derniere visite. Ce qui a rendu moins sejour moins agreeable qu'a l'habituel. Le lit etait tres incorfortable avec les resorts a "l'ancienne". Une debarbouillette du visiteur precedent etait encore accroché a la douche. Ce qui me fait questioner sur la propreté de la chamber. La glace etait difficile a trouver, et pas tres accessible(contraire a mes visites precedents) Donc sans avoir profiter du spa/piscine, la chambre coté prix/qualité n'etait pas au rendez-vous. Par contre, l'emplacement est bonne car les routes majeurs ne sont pas tres loin.
2 out of 5
by A verified travellerfrom Montreal

Expensive for what it is

Posted 28-Nov-2014
Pros: to short a stay to appreciate its better sides. I noted that some of the other rooms were more modern.
Cons: Improve the quality of the room, the decor outside and make it look less like a penetentiary. Include the breakfast in the price.
Location: Convenient and accessible
Light bulb was dead and had to be changed. The bath had mould on the walls as well as cracked tiles. For a short stay, one hardly want to call the reception to tend to a light bulb. For the price the breakfast should have been included.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Daejeon, South Korea

It was very appropriate price to stay

Posted 17-Nov-2014
Pros: Very reasonable prices to stay and comfortable to commute around the Quebec city. It was also located closely from 30 minutes from airport.
Cons: There was no microwave.
Location: You can use Bostom pizza restaurant for dinner and beer.
I stayed Hotel Universial for attending ICCE2014, which was held in Laval Univ. The hotel office workers were kind for me as I asked some questions and helps. It was comfy to attend that conference from Hotel within 10 minutes walks. My colleagues and I used a bus from hotel to old town within 20 minutes distance by bus. I recommend to stay there with reasonable budget prices.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, ON

Clean, quiet and friendly.

Posted 3-Nov-2014
Pros: Proximity to Laval campus, great price, friendly staff.
Cons: Possibly just the time of year, but heat/cooling was difficult to set to be comfortable.
Location: I had business to do on the Laval campus, which is across the street. There is also a city bus that takes you straight to the old city of Quebec.
I was travelling for business, so I picked the hotel for price and location. I speak some French but the staff were very comfortable speaking in English. Check-in was quick and easy, the lady that processed me was very friendly. My room was on the 3rd floor, right across from the ice and pop machines. The room was very large and clean, but a little dark. My impression is that the building is quite old, but has been kept in good condition. While my main room seemed older, the bathroom looked newly renovated. The vanity was a little small: I could barely fit my own bathroom items, but the shower was nice and there was good water pressure and lots of hot water. My only major gripe about the room was that the heat was very inconsistent. There was a unit under the window to control heating/cooking and while it was about 10C outside, even with the heat on minimum, it was too hot in the room. If I turned the heat off, it would get too cold. I preferred it like this since the blankets were nice and warm. There is a pool and "lagoon", area which I didn't use, but it looked clean. There is also a Boston Pizza which is connected to the hotel. I ate there a couple of times with nothing to complain about. Overall a few hallway areas where there was scratched or peeling paint, but I couldn't care less about that. For the price this was a fine hotel that I would stay at again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Ok proche de tout et rapport qualité prix ok

Posted 23-Oct-2014
Pros: Piscine et coin détente
Cons: Les tapis dans certaine chambre
Location: Tout est ok
C'est ok pour un court séjour pour du magasinage ou congrès à proximité
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Granby

Escapade en famille

Posted 21-Oct-2014
Pros: Piscine!
Bien répondu à nos attentes. On recherchais un hôtel avec piscine pour divertir notre fille de 9 ans et à une distance raisonnable, en auto, du Vieux Québec. Plus que satisfaite de la piscine. Le décor est superbe! En bonus le Boston pizza avec football et tennis sur les écrans. La chambre était convenable. On va surement y retourner.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hôtel good

Posted 16-Oct-2014
Beaucoup apprécier les spas et la balançoire lit!!!