Ratings based on 713 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Cornwall ON

Smelly old hotel with facelift

Posted 29-Jul-2014
The room looked nicely updated but smelled old and damp when we walked in. The air conditioner was very noisy even at the low setting but this did help to drown out the noisy club right beside our room. Bed was pretty comfortable. Person at the front desk preferred to answer the phone over speaking to people at the desk - made me wait while she answered the phone.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Brunswick

Pleasantly surprised.

Posted 27-Jul-2014
From the rear entrance, the hotel didn't appear to be too impressive. BUT, we were greeted by friendly and helpful staff. The pool area was very nice. There is a Boston Pizza attached to the hotel and a Tim Horton's just steps away. The hotel is across the street from the University football stadium and 10 minutes from Old Quebec.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sherbrooke

Amazing pool.

Posted 27-Jul-2014
Pros: The pool!!
Cons: It couldn't hurt to be just a tad more generous with the coffee, creamer and sugar in the hotel room, as well as the soaps for a hotel room for 5 ppl.
Location: Greatly located. We came to visit the mall and the aquarium.
Travelling with 3 kids we really had a great experience. The room smelled a bit funny on arrival, almost as if people had been smoking in it, but whatever that was; the room was clean and neat. The pool is absolutely amazing, not big, but very nice. Staff was very friendly too. Greatly located as well. We loved Boston Pizza as the breakfast option.
1 out of 5
by A verified traveller

Never take the "economy" rooms.

Posted 22-Jul-2014
Pros: The pool is a lot of fun, and it's why we always have chosen this hotel in the past. It's like a fake tropical holiday that the kids love.
Cons: Raze these rooms to the ground and start over. There's no excuse for this kind of slovenly room in a good hotel like this.
We've stayed at this hotel before and loved it, but this time we bottomed out (literally) in a discount room on the basement floor. It was worse than an old-fashioned $40/night road motel of the kind you don't often see anymore. We paid $119 for a night in July, which admittedly is high season, but there was major road reconstruction going on outside. The room looked gungy and pathetic--dirty carpets, sagging old mattresses, a beat up air conditioner, a kitchenette that looked like it belongs in a boarder's house, and a bathtub that didn't drain properly. Awful all the way. On our previous visits I would never have guessed that rooms of this quality even existed on its premises. We booked through Expedia and chose the "economy with double beds" room. Apparently for $20 more we could have had a normal room upstairs...
2 out of 5
by A verified traveller from Montreal

Not impressed

Posted 10-Jul-2014
Stayed 2 nights - pre-booked thru Expedia. The windows faced a brick wall and the bed were like rocks. The pool and Jacuzzi area was over run with kids.
4 out of 5
Recommended
for Everyone
by A verified traveller

Okay service and price.

Posted 3-Jun-2014
The rooms in this hotel were clean and well maintained. The amenities are nice. There's a pool and sauna and a restaurant attached to the hotel. Good overall but far enough away from sites that getting around can be a hassle.
4 out of 5
Recommended
for Everyone
by A verified traveller

Basic, clean room

Posted 26-May-2014
I stayed one night, and the room was clean but the bed was somewhat uncomfortable (very soft). Small, basic exercise room (one bike, one treadmill, and a small weight training station). Staff was pleasant and helpful.
2 out of 5
by Cindy from New York

Comfortable rooms but terrible service

Posted 25-Apr-2014
They make you wait more than 10 min before helping you when there is 0 guests ahead of you!!! They answer the phone before helping you and only do when the phone stops ringing!! They'd rather book new reservations than to help the existing ones. At 7am the next day there was an annoying woman guest yelling at her son for like more than 15 minutes in the hallway, waking up all the other guests with adjacent rooms. When I told the front desk, they said they'd "look into it" then nothing gets done!
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel, good location for what we needed.

Posted 13-Apr-2014
Pros: Loved the queen size beds and loved that it had a heated pool, hot tub and its own Boston Pizza on the premises.
Cons: We would have liked a continental breakfast to be included and/or a small stove and fridge- type kitchenette to have meals in. Eating out added up.
Location: It was close to where our daughter and son-in-law live with our new grand daughter. It had 2 grocery stores close to it, as well as fast food places.
We had a few instances when the parking lot was very crowded and we could hardly find a parking spot. Of course we were there on a weekend and some of the cars might have been people eating at Boston Pizza.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location, good valur

Posted 29-Mar-2014
Close to Laval University. Very friendly and accommodating staff.