Superior Room, 2 Queen Beds, Non Smoking
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Reviews of Hotel Royal William, Ascend Hotel Collection

3.5 out of 5
Hotel Royal William, Ascend Hotel Collection
360 boulevard Charest Est, Québec City, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 448 out of 848 reviews" "
Rating 8 - Good. 292 out of 848 reviews" "
Rating 6 - Okay. 84 out of 848 reviews" "
Rating 4 - Poor. 15 out of 848 reviews" "
Rating 2 - Terrible. 9 out of 848 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Donna

Travelled with group
Liked: Cleanliness, staff & service
Homeless people around
Stayed 2 nights in Feb 2024
Response from Royal William Team on Apr 24, 2024
Good morning, Thank you for taking the time to complete our survey. We are saddened to read that your overall stay with us was not optimal due to the outside. Be sure that we are working closely with our city partner to make sure that the cohabitation with the neighborhood takes place in harmony. We hope that you will consider visiting us another time. Best regards

2/10 Terrible

Charlène

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was under renovation and it was not written anywhere when I booked. No elevator, 4th floor, no restaurant.
Stayed 2 nights in Apr 2024
Response from Royal William Team on Apr 19, 2024
Dear Charlene, Thank you for taking the time to answer our survey. We are sad to see that you did not enjoyed your stay with us. The renovation notice is written on our Expedia profile page, next to the Policies section. We agree it is an uncommon situation, but we trully hope to have the chance to welcome you again and that you will enjoy the complete renovated Royal William and the restaurant coming too. Best regards

8/10 Good

Veronique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stationnement souterrain proche, chambre rénovée
Stayed 1 night in Apr 2024
Response from Hôtel Royal William on Apr 7, 2024
Merci de votre avis. Il nous a fait plaisir de vous accueillir!Cordialement.

10/10 Excellent

Kevin

Stayed 2 nights in Mar 2024

8/10 Good

Simranjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was good.
Stayed 3 nights in Mar 2024
Response from Royal William Team on Mar 27, 2024
Dear Simranjeet, Thank you for taking the time to share your positive experience with us! We are glad you enjoyed your stay and hope to welcome you again in the future. Best regards

10/10 Excellent

MARIE-ELYSE

Stayed 1 night in Feb 2024
Response from Hôtel Royal William on Apr 7, 2024
L'équipe est heureuse de voir que vous avez apprécié le séjour dans notre propriété.Au plaisir de vous revoir,Cordialement.

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel itself is nice but there is literally no where to pull off for check in. When I pulled off on the road a police officer screamed for me to move my car even though front desk told me I had 15 minutes to unload my luggage. Parking is about a block away and 25 dollars a day
Stayed 2 nights in Feb 2024
Response from Royal William Team on Feb 27, 2024
Erin, Thank you for taking the time to answer our survey. We are sorry about the unloading zone situation. We spoke to the city and it was a misunderstanding from their agent and it shouldn't have happened. We are glad that you enjoyed our hotel and hope to welcome you again.Best regards The Royal William team

8/10 Good

Kasey

Stayed 1 night in Dec 2023

10/10 Excellent

Francesca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Béatrice

Stayed 2 nights in Jan 2024

10/10 Excellent

tania

Stayed 3 nights in Jan 2024

10/10 Excellent

Umair

Stayed 2 nights in Jan 2024

10/10 Excellent

Sharla

Stayed 3 nights in Jan 2024

8/10 Good

Wan Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hôtel Royal William on Jan 7, 2024
Thank you for sharing your appreciation towards our property. See you again soon!

8/10 Good

Siddharth

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jean-Michel Painchaud, Directeur général on Dec 27, 2023
Thanks for the the 8/10 score!

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympathique et charmant
Personnel sympathique et serviable. Bel endroit bien insonorisé pour l’extérieur. Propre. Une belle découverte
Stayed 1 night in Dec 2023
Response from Jean-Michel Painchaud, Directeur général on Dec 27, 2023
Nous sommes ravis de vous avoir satisfait ! Votre satisfaction est notre priorité, et nous espérons vous revoir bientôt pour une autre expérience agréable. Merci encore !

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Place was quite large and spacious. Staff were all very kind. Room was clean, place looks fresh, washroom clean. Room was a tad cold at night ... there was a tiny tiny heater but it is in the bathroom and couldnt heat anything up for the life of it, but the thick blankets was enough to keep warm throughout the night. Overall pleasant experience and would book again. Location is close enough to old Quebec and we just walked to the attractions. Some shops nearby if you need any items or food. Great place
Stayed 1 night in Dec 2023
Response from Royal William Team on Dec 22, 2023
Dear Alan, Thank you for your review, we are glad that you had a good experience with us and that you enjoyed Quebec City! We are looking to welcome you again!

10/10 Excellent

Gilbert, Mont Saint Hilaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jean-Michel Painchaud, Directeur général on Dec 27, 2023
Merci pour l'évaluation de 5/5!

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jean Michel on Dec 8, 2023
Thank you for the 10 out of 10!

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone on the staff was very friendly and helpful
Stayed 2 nights in Nov 2023
Response from Jean-Michel on Nov 30, 2023
Dear Daniela, thank you for sharing your comments with us. We hope to see you again!

10/10 Excellent

Kyrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were a lot of food options nearby. It was also a 20 minute walk from the center all the touristy spots in Quebec. The hotel was very clean and the hotel staff extremely nice.
Stayed 1 night in Nov 2023
Response from Jean-Michel on Nov 30, 2023
Dear Kyrian. Thank you for sharing your experience. We hope to have the chance to welcome you again.

10/10 Excellent

Jean

Stayed 1 night in Nov 2023
Response from Jean-Michel Painchaud, Directeur général on Dec 27, 2023
Merci pour l'évaluation de 5/5!

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 3 nights in Nov 2023
Response from Jean Michel on Nov 28, 2023
Thank you for sharing your feedback!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hôtel Royal William on Nov 21, 2023
Merci pour votre compte rendu!Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Mireille

Stayed 1 night in Nov 2023
Response from Jean-Michel on Nov 7, 2023
Merci pour votre évalution!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jean-Michel on Nov 7, 2023
Merci pour votre évaluation

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, updated priperty with attentive staff. Fruit in the lobby daily, a metro grocery store is a 5 minute walk. 1km walk to old Québec or an 8 dollar uber ride. Overall this is a nice place to stay, we felt safe walking and we would stay again!
Stayed 7 nights in Oct 2023
Response from Jean Michel on Nov 7, 2023
Thank you for taking the time to share your experience. We hope to see you again!

10/10 Excellent

George

Travelled with partner
Liked: Amenities
A fantastic hotel. The rooms are huge, very attractive and sparkling clean. Staff are very pleasant. Parking is in an underground, very safe garage. It’s a1/2 block away and across the street but you can unload/load right in front of the hotel. One thing we really liked was there were two swivel arm chairs in the room plus a sofa and lounge chair in the adjacent nook. Usually one gets one chair in a room at most hotels. The neighborhood is fine. It’s a 20 minute walk to the Old Town area. We can’t say enough about how much we liked this hotel.
Stayed 2 nights in Oct 2023
Response from Jean Michel on Nov 7, 2023
Thank you for taking the time to share your experience. We hope to see you again.

10/10 Excellent

Alexane

Stayed 1 night in Oct 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Royal William in Quebec City is located on a quiet street. The rooms and bathrooms are spacious and modern. The beds are super comfortable, and the staff is helpful and polite. We were able to access our room early. I highly recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Jean Michel on Nov 7, 2023
Thank you for sharing your feedback, hoping to host you again.

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the rooms are really good, but the staff was particularly nice and helpful
Stayed 1 night in Oct 2023
Response from Jean Michel on Nov 7, 2023
Thank you for sharing your feedback, we hope to have the chance to host you again.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Front desk service people were very friendly and helpful. They held our luggage before and after check-in and check-out and came to our room to help us work the television. Quiet hotel in good location.
Stayed 1 night in Oct 2023
Response from Jean Michel on Nov 7, 2023
Thank you for sharing your feedback about your recent stay. We hope to have the chance to welcome you again.

8/10 Good

Ishan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and comfortable boarding. No hassle check in and the reception was kind enough to offer early check in. Walkable from railway station. Minor issues include hard to find potable water. While available near reception, a suggestion would be to provide jugs in each room or floor at the minium.
Stayed 2 nights in Oct 2023
Response from Jean Michel on Nov 7, 2023
Thank you for your feedback!

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

10/10 Excellent

Azusa

Stayed 2 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

10/10 Excellent

Ilene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

8/10 Good

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place , only drawback is the water pressure is low .
Stayed 3 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Thank you for the info, we'll have this check to see. Hoping to see you again!

8/10 Good

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay here. aside from the parking, everything was great. Small quaint hotel within walking distance to downtown!
Stayed 2 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Thank you for sharing your experience!

10/10 Excellent

Jill

Stayed 1 night in Sep 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Should not have to pay for parking when you are paying over 300 a night.besides that great hotel
Stayed 2 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Thank you for your comment. We wish we would be able to have parking onsite for free, unfortunately, it's not an option right now.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were updated and comfortable. Lively area. Quick Uber trip for $10 to old Quebec if you can’t walk the hills. Breakfast at Table over at Hotel Pur is a must.
Stayed 3 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Thank you for sharing your recent experience!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean nice rooms. Very spacious.
Stayed 1 night in Sep 2023
Response from Jean Michel on Nov 7, 2023
Thanks for your feedback!

10/10 Excellent

Raschel

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is clean and the rooms are awesome And Clean.
Response from Jean Michel on Nov 7, 2023
Thanks for your feedback!

8/10 Good

wei yun

Stayed 1 night in Sep 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

10/10 Excellent

Elaine

Stayed 2 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Merci pour votre évaluation!

6/10 Okay

Ajay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Duvet was not provided to my bed thus I felt very cold the first night. Could hardly sleep. My wife and daughters bed had aa duvet but I didn’t know they had it. When I told the front office staff about it, instead of apologizing and providing me with a duvet for my 2nd night stay, he started arguing as to why I didn’t call the front desk and request it? I told him that I didn’t know until morning that duvet was an option. Anyways we were out for the day and when we came back in the evening, duvet was still not provided. I had to go downstairs to the front office to get it myself. Location and hotel itself was good but the gym was “meh”.
Stayed 2 nights in Sep 2023
Response from Jean-Michel - General Manager on Sep 17, 2023
Dear Ajay. I'm sorry to hear that your experience was marred by issues with bedding and customer service. Providing a comfortable stay should be a priority for any hotel. I will see with the team what happened and do the best possible to prevent similar situations in the future. Thank you for sharing your feedback.

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and perfectly clean. The air was too cool when we checked in but the thermostat did not change the temp. There was no phone in the room, so we had to go down to the front desk. They were able to remotely change the temp through their computer. We were told we'd get a phone the next day. Later that night the electricity went out on one side of the room. Again, we had to go down to the front desk. Fortunately we had extension cords to plug in our CPap machines. The electricity was fixed the next day. The room temp was too cool again on the second day, so we had to make a third trip down to the front desk for them to adjust it via computer. We never did receive a phone for the room. John at the front desk during daytime hours was most cordial and helpful. He called a cab for us on a couple occasions and arranged for a cab at 4:00 am on the morning of our checkout.
Stayed 2 nights in Sep 2023
Response from Jean-Michel - General Manager on Sep 17, 2023
Thank you for taking the time to share your experience. It's wonderful to hear that the room was beautiful and clean, and that John at the front desk provided excellent service. However, I apologize for the inconvenience you faced regarding the thermostat and electrical issues. The lack of a phone in the room certainly added to the inconvenience, requiring multiple trips to the front desk for issues that could have been easily solved with a simple call. Your experience highlights areas where the hotel can improve, particularly in room amenities and functionality. Your feedback is invaluable and I hope the hotel takes the necessary steps to address these issues for future guests.

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean and very modern with hard floors and nothing on the walls. Breakfast was too limited.
Stayed 4 nights in Sep 2023
Response from Jean Michel on Nov 7, 2023
Thank you for sharing your feedback, we wish to announce a great news about a future restaurant onsite pretty soon!