The front desk staff was very welcoming and helpful. The lounge off the lobby was quiet, comfortable, and nicely appointed. The highlight is a wonderful multi-option self-serve coffee machine that offers everything from American coffee to cappuccino. The rooms have Keurig machines, but it is worth a trip to the lobby for morning coffee. The location is great, near all kinds of shops and restaurants. There is a very nice French bistro in the same building which, given we were there on a cold, snowy day, was welcome. My only regret was that we had only one night in Quebec City. We would definitely return,