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Reviews of Holiday Inn Rock Island, an IHG Hotel

3 out of 5
Holiday Inn Rock Island, an IHG Hotel
226 17th St, Rock Island, IL

Reviews

7.8

Good

Rating 10 - Excellent. 194 out of 604 reviews" "
Rating 8 - Good. 217 out of 604 reviews" "
Rating 6 - Okay. 126 out of 604 reviews" "
Rating 4 - Poor. 46 out of 604 reviews" "
Rating 2 - Terrible. 21 out of 604 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alfred

Disliked: Staff & service
Good for quit place but no activities to do and the restaurant served raw food and my wife was pregnant.. Travel there with a vehicle so your able to really travel and visit different
Stayed 2 nights in Apr 2024

6/10 Okay

Jessica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are very small. Basic accommodations like towels needed to be asked for. The phones in the room could not call the front desk, even after dialing the number directly. Staff appeared altered.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 1 night in Mar 2024
Response from Brandon J. Andersen, General Manager on Apr 5, 2024
Dear Robert,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit with us and I hope you will stay with us again next time you are in our area.

10/10 Excellent

Kathy

Stayed 1 night in Mar 2024

10/10 Excellent

mel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon J. Andersen, General Manager on Mar 4, 2024
Dear mel,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit with us and I hope you will consider staying with us again next time you are in our area.

8/10 Good

Lyn

Stayed 1 night in Feb 2024
Response from Brandon J. Andersen, General Manager on Feb 20, 2024
Dear Lyn,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am happy to see you enjoyed your visit and I hope you will stay with us again next time you are in our area.

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vivian on Jan 2, 2024
Dear Chris, Thank you for taking the time to leave some ratings regarding your recent stay here with us at the Holiday Inn Rock Island. I'm glad your experience was pleasant and if there is anything you need assistance with, please feel free to reach out to myself or any of our dedicated Guest Service Representatives. Happy New Year, and we can't wait to have you as our guest in the future. Sincerely, Vivian Bor - Guest Service Manager.

6/10 Okay

George

Business traveller
Stayed 1 night in Dec 2023
Response from Vivian on Dec 20, 2023
Hi George, Thank you for taking the time to leave us a review. We take our reviews very seriously and I will forward this to our departments to be sure we can continue to meet our guests expectations. If there is anything additional you may need assistance with, please feel free to reach out to me or any of our Guest Service Agents at 309-794-112. We look forward to seeing you again in the future and Happy Holidays!

8/10 Good

Nick

Stayed 1 night in Dec 2023
Response from Vivian on Jan 2, 2024
Thank you for taking the time to leave a review regarding your recent stay with us here at the Holiday Inn Rock Island. We look forward to meeting your expectations in the future and wish you a great and happy New Year. Sincerely, Vivian Bor - Guest Service Manager.

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, room comfort
Comfortable and convenient
Very convenient and comfortable place to stay while visiting friends and family in the Quad Cities. Hotel appears to have been recently upgraded. We were disappointed with excercise room. Nice equipment, but no equipment cleaning wipes or water, which is standard in hotel excercise spaces. Also, the room was very hot!
Stayed 3 nights in Dec 2023
Response from Brandon J. Andersen, General Manager on Dec 10, 2023
Dear Sarah,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit with us, but I want to apologize for the experience you had in our fitness center. My maintenance team is working on getting those issues fixed right away.I hope you will consider staying with us again next time you are in our area.

8/10 Good

Robert, Lutz

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and informal. It had a small town vibe to it. The shuttle saved me money and the room worked out just fine. I had some noisy neighbors the morning I left and heard somebdoy at the front desk complaining about the same issue by their room. The staff seemed ready to go take care of it. Rock Island was a great city to visit and I can see how tourists would flock there certain times of the year.
Stayed 1 night in Dec 2023
Response from Brandon J. Andersen, General Manager on Dec 10, 2023
Dear Robert,Thank you for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit with us and I hope you will stay with us again next time you are in our area.

10/10 Excellent

Royce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maison, staff member is wonderful.
Stayed 1 night in Nov 2023
Response from GSM on Nov 27, 2023
Dear Royce, Thank you so much for taking the time to leave such a sweet review. I will forward Maison his compliment and we look forward to having you return in the future. Sincerely, Vivian Bor - Guest Service Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities
Great location
Stayed 1 night in Nov 2023
Response from Brandon J. Andersen, General Manager on Nov 20, 2023
Dear Susan,Thank you so for the kind feedback. We hope to see you again next time you are in our area.

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon J. Andersen, General Manager on Nov 10, 2023
Dear Sharon,Thank you for taking the time out of your day to leave feedback on your visit with us.I am happy to see you enjoyed your visit with us and I hope you will stay with us again next time you are in our area.

4/10 Poor

Ryan, Dexter

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Brandon J. Andersen, General Manager on Oct 31, 2023
Dear Ryan,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so sorry we did not exceed your expectations. If there is anything you feel we could do to provide a better experience, we would greatly appreciate it if you could let us know where you feel we failed.I hope to hear back from you.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The cleaning staff was banging on our door at 8:30 am for housekeeping. Woke us up from a dead sleep with a start. Our first room was propped open and was under construction. They gave us another room.
Stayed 1 night in Oct 2023
Response from Brandon J. Andersen, General Manager on Oct 30, 2023
Dear Elizabeth,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so sorry for the issues you experienced. I have conducted a meeting this morning after reading these comments to ensure the staff is trained in the proper ways of our hotel. I hope you will consider staying with us again to allow us to show you a far superior experience.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotol was very clean, safe and quiet in room. Staff was attentive and respectful. Only negative is Rock Island downtown feels abandoned after Covid. We were told that most businesses reopened on the Davenport side. Still, there were some good restaurants and a few bars in walking distance. Also, hotel offers free parking.
Stayed 2 nights in Sep 2023
Response from Brandon J. Andersen, General Manager on Oct 6, 2023
Thank you so much, Michelle, for taking the time out of your day to leave feedback on your visit to our hotel.There are lots of new up and coming businesses coming to the Rock Island area, some including the local favorite Theo's Cafe which has reopened.I appreciate your comments and hope you will consider staying with us again next time you are in our area.

2/10 Terrible

Sean

Travelled with family
Disliked: Staff & service, amenities
I was given the keys to a room and found out it was occupied when I opened the door. They gave me a 2nd room which was also occupied. Then a 3rd room which was also occupied. It wasn't until the 4th room we got a vacant one
Stayed 1 night in Sep 2023
Response from Brandon J. Andersen, General Manager on Oct 3, 2023
Dear Sean,Thank you so much for taking the time out of your day to leave feedback on your visit.I want to sincerely apoloigize for the completely unacceptable experience you had with us. We strive to make sure all our guests are taken care of and feel safe, and this situation is concerning, to say the very least.My entire housekeeping and front desk staff have had a meeting on this situation to ensure that it does not happen ever again.I hope you will consider staying with us again to allow us to show you a far superior experience.

2/10 Terrible

Nathan, Normal

Disliked: Cleanliness, staff & service, property conditions & facilities
Took about 15 min to check in The 2 customer before had rooms booked w people already in them. I got my room and the hotel double booked it and had folks show up thinking it was their room. Complete confusion and not cool. I won't be back anytime soon.
Stayed 1 night in Sep 2023
Response from Brandon J. Andersen, General Manager on Oct 2, 2023
Dear Nathan,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.First off, and most importantly, I want to sincerely apologize for the 100% unacceptable experience you had with us. I am very embarrassed about the time you had with us. I have talked to all my department heads about this very experience to ensure the issue is fixed and will never happen again.I promise you, that if you do decide to stay with us again, your experience with us would far exceed your expectations. I hope you will consider staying with us again to allow us to make up for your past stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brandon J. Andersen, General Manager on Oct 2, 2023
Dear Rebecca,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.We are so happy to see you enjoyed your visit with us and hope you will stay with us again next time you are in our area.

4/10 Poor

Erin

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
I would not suggest staying here!
We got room so we could come to the Revive Rock Island-Fall Market Fest. The bathroom and room were dirty. There was an unidentified object in the bed and there was a curtain missing from the window.
Broken curtain and couldn’t close
No curtain on this side to close
Someone else’s hair still in bath tub
Someone else’s hair in bathtub again
Stayed 1 night in Sep 2023
Response from Brandon J. Andersen, General Manager on Sep 18, 2023
Thank you for taking the time out of your day to leave feedback on your visit to our hotel.I want to sincerely apologize for the issues you experienced. Those are unacceptable issues and my entire team and I will be having a meeting to get this issue fixed to ensure that it does not happen again.I hope you will consider staying with us again to allow us to show you a far superior experience.

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, would stay again.
My stay was comfortable. No problems.
Stayed 1 night in Sep 2023
Response from Brandon J. Andersen, General Manager on Sep 18, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit and I hope to see you again soon!

6/10 Okay

Grace

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Brandon J. Andersen, General Manager on Aug 4, 2023
Dear Grace,Thank you so much for taking the time out of your day to leave feedback on your visit with us.I am curious if there is anything we can do to turn our 3 to a 5 for a future visit. If you wouldn't mind reaching out to the hotel and ask for the General Manager, we would greatly appreciate it.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Brandon J. Andersen, General Manager on Jul 27, 2023
Dear John,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit and hope to see you again soon!

8/10 Good

Kershawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good nice quiet clean hotel friendly staff
Stayed 1 night in Jul 2023
Response from Brandon J. Andersen, General Manager on Jul 7, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit and I hope you will stay with us again next time you are in our area.

10/10 Excellent

TIFFANY, Savanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Brandon J. Andersen, General Manager on Jul 7, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit and I hope you will stay with us again next time you are in our area.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Brandon J. Andersen, General Manager on Jun 20, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit and I hope you will stay with us again next time you are in the Quad Cities.

4/10 Poor

Lori

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poor parking, unfriendly staff that was not helpfull and did not tell the truth about the limited parking.Coffee maker broken and staff could not give us a working one. No lotion in the dispenser, poor water pressure. Staff did not give us breakfast coupons. I paid extra for 3 people to be in the room and we received 2 hand towels 2 bath towels and 1 wash cloth. There was also a nail polish chip in one of the beds. Rather disappointed with the place.
Stayed 1 night in Jun 2023
Response from Brandon J. Andersen, General Manager on Jun 19, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.The issues you faced are unacceptable and I am incredibly sorry for that experience. I have pulled my entire team together and we have gone over these issues to ensure they do not happen again in the future. I hope you will consider staying with us again next time you are in our area to allow us to show you a far superior experience.Sincerely,Brandon J. AndersenGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Brandon J. Andersen, General Manager on Jun 19, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit with us and I hope you will consider staying with us again next time you are in our area.

10/10 Excellent

Antonica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Brandon J. Andersen, General Manager on Jun 16, 2023
Dear Antonica,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your stay with us and I hope you will stay with us again next time you are in our area.

8/10 Good

Fernando N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Women’s church conference
Well pleased with this facility. Hotel rooms , conference rooms, catering and staff were all excellent, professional and accommodating.
Stayed 2 nights in Jun 2023
Response from Brandon J. Andersen, General Manager on Jun 14, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit with us and hope you will consider staying again next time you are in our area.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghost Town
Hotel was great, no complaints! There is nothing to do around this town. Places are advertised as historic downtown and sites to see. However, on a Friday there was no one around walking around town. Honestly felt like a ghost town.
Stayed 1 night in Jun 2023
Response from Brandon J. Andersen, General Manager on Jun 14, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so happy to see you enjoyed your visit with us and hope you will consider staying again next time you are in our area.

10/10 Excellent

Stevan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The neighborhood was a little rough, but the 2-3 block walk to the park on the river was well worth dealing with. There were rowdy guests, but that’s not their fault.
Stayed 2 nights in Jun 2023
Response from Brandon J. Andersen, General Manager on Jun 8, 2023
Dear Stevan,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am happy to see you enjoyed your visit and hope you will stay with us again next time you are in our area.

6/10 Okay

Tevin

Travelled with family
Stayed 1 night in May 2023
Response from Brandon J. Andersen, General Manager on May 22, 2023
Dear Tevin,THank you so much for taking the time out of your day to leave feedback on your visit to our hotel.

2/10 Terrible

Jeff

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Brandon J. Andersen, General Manager on May 12, 2023
Dear Jeff,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am so sorry for the issues you experienced, and if you wouldn't mind, I would love for you to let us know where you had issues, to ensure we can get it fixed so that it does not happen again in the future.

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a clean place to stay. Parking is challenging as the lot is small but there is street parking available. Staff was nice to give assistance.
Stayed 1 night in May 2023
Response from Lisa M on May 7, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Daraun

Stayed 1 night in Apr 2023
Response from Brandon J. Andersen, General Manager on May 22, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.

10/10 Excellent

Suzanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is in good condition, modernized, is clean, and doesn’t have any bad odors. Beds are good, air system worked well, staff was friendly and helpful, and it was quiet.
Stayed 1 night in Apr 2023
Response from Lisa on Apr 16, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Lisa MGuest Services Manager

10/10 Excellent

William

Stayed 1 night in Apr 2023
Response from Brandon J. Andersen, General Manager on Apr 14, 2023
Dear William,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am happy to see you enjoyed your visit and hope you will stay with us again next time you are in our area.

10/10 Excellent

Nancy, Rock Island

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing specific. I got a room for quiet and I got quiet. It was nice.
Stayed 1 night in Apr 2023
Response from Brandon J. Andersen, General Manager on Apr 10, 2023
Dear Nancy,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am happy to see you enjoyed your visit and hope you will stay with us again next time you are in our area.

8/10 Good

Annette

Stayed 1 night in Mar 2023
Response from Lisa on Apr 3, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Brandon J. Andersen, General Manager on Apr 10, 2023
Dear Dennis,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am happy to see you enjoyed your visit and hope you will stay with us again next time you are in our area.

8/10 Good

Brittni

Travelled with family
Stayed 1 night in Mar 2023
Response from Lisa M Guest Services Manager on Mar 18, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

CARL, Waterloo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Response from Brandon J. Andersen, General Manager on Mar 8, 2023
Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am sorry that we did not meet your expectations. If there is anything you feel we could do better in the future, we would love to know.I hope you will consider staying with us again in the future to allow us to show you a far superior experience.

6/10 Okay

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Lisa M Guest Services Manager on Feb 28, 2023
Thank you for your review, we apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Shaunna

Stayed 1 night in Feb 2023
Response from Lisa M Guest Services Manager on Feb 28, 2023
Thank you so much for your review of our hotel. We hope you enjoyed your stay and that you will come and visit with us again.

8/10 Good

Rinelle

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Its an ok place for an overnite. Main parking is very small & limited. There is an overflow lot but not convenient if you need to make a quick trip to your vehicle or just to keep an eye on your vehicle. Casinos are not 3 mins away as advertised on Expedia, more like 15-20 min drive. Reserved 2 queens, was initially given single king but front desk was able to adjust that for us immediately. Lobby is bright & roomy to hang around in. 2 restaurants onsite, experienced both, decent food choices & prices. Probably wouldnt choose this hotel again mainly because of price & location. Would rather stay closer to more things to do & see
Stayed 1 night in Feb 2023
Response from Lisa M on Feb 26, 2023
Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Lisa MGuest Services Manager

8/10 Good

Anthony

Stayed 3 nights in Feb 2023
Response from Brandon J. Andersen, General Manager on Mar 13, 2023
Dear Anthony,Thank you so much for taking the time out of your day to leave feedback on your visit to our hotel.I am happy to see you enjoyed your visit and hope you will consider staying with us again next time you are in our area.

6/10 Okay

Holly

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not great
There was no pool towels, front desk had no towels for the room or pool, room was dirty, clerk was rude, room was tiny, ice machine didn’t work.
Stayed 2 nights in Feb 2023
Response from Lisa Guest Services Manager on Feb 15, 2023
Thank you for your candid review. We apologize that your recent stay did not met your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Latisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and check-out were quick and Convenient. The rooms were safe and clean.
Stayed 1 night in Feb 2023
Response from Lisa Guest Services Manager on Feb 15, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value our feedback. We hope you will visit us again.