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Reviews of Hôtel Montilleul

Hôtel Montilleul
47 Avenue Jean Mermoz, Pau, Pyrenees Atlantiques

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 109 reviews" "
Rating 8 - Good. 39 out of 109 reviews" "
Rating 6 - Okay. 21 out of 109 reviews" "
Rating 4 - Poor. 12 out of 109 reviews" "
Rating 2 - Terrible. 12 out of 109 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Disliked: Staff & service
Pau Hotel
Don't bother to book if you can not speak French. You must also ring to confirm or they will NOT let you in as there is no reception. There are also no refunds a very bad service. I can not rate the rest of the hotel as never saw it.
Stayed 1 night in Oct 2023

2/10 Terrible

michael

Stayed 1 night in Mar 2023

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else
The hotel is not as described. The beautiful picture is not how it looks. Lots of trash and piles of crap outside around the hotel. The banister going up the stairs is broken and missing spindles making it unsafe, the rooms are poorly cleaned. trash from previous guest in my room. and what is up with the shared bathroom?! I did not have breakfast here because of the cost almost $10 for a pastry and coffee when there is an authentic bakery a few minutes walk towards town that charges $3 for coffee and croissants.
Stayed 7 nights in Oct 2022

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money.
Stayed 1 night in Aug 2022

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness
just okay
Not the best vibe from manager - not very hospitable. Rooms are fairly run down. Beautiful French doors. No WiFi available in our room. ost was bare room - no shower- paid an extra 20 - 30 euro per night for bathroom in room.
Stayed 2 nights in Sep 2019

4/10 Poor

e

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super small room - had to make up 3rd bed - bathroom used to grow mushrooms on shower wall — no fan or air conditioner - very old and out dated - for €58 - not good at all - compared to Hotel Don Juan bear Guandeluoe - what a perfection for £66
Stayed 1 night in Aug 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical stay at current price.
Good value so the finish and decor of the rooms is acceptable as is the shared toilet. New work on the breakfast room and outside seating area nice. Breakfast adequate. On site parking a plus point, steepness of stairs may be a problem.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Robert

Disliked: Staff & service, property conditions & facilities, room comfort
give it a miss.
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

robert, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad, but only just worth the 60E asking price, but breakfast was adequate, but at 9E pp was well overpriced

10/10 Excellent

Barrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Only stayed one night but a charming hotel. Easy to find, good parking. Very friendly reception. Adequate breakfast. Recommend a stay.

4/10 Poor

Leni, los angeles

Disliked: Cleanliness, property conditions & facilities, room comfort
Old English style building
The room may have been clean but it didn't feel like it. Bed and pillows very uncomfortable. Had to take a bus to center of town which isn't very convenient. We had breakfast in a nearby cafe/bar. There is ample free parking available

8/10 Good

Anne, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stopover
Needed a stop over and this was a great find. The owner and his wife were very friendly and the breakfast was good. It's a short walk or drive into the centre of Pau which is an interesting town to visit for the evening.

8/10 Good

Stephen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel a short work from the centre of Pau.
Friendly, helpful and welcoming staff greeted us. We stayed for one night whilst attending a wedding. Rooms were clean, tidy and comfortably finished. Excellent value for money and in a good, safe and quiet neighbourhood.

6/10 Okay

Jonathan, UK

Liked: Cleanliness, staff & service
Simple hotel, good value
This is a simple hotel, close to the city centre. The rooms are clean, comfortable beds and good showers. Breakfast is good. The owners are very helpful. We had bikes and were able to leave them overnight in their garage.

6/10 Okay

l. Faas, usa

Liked: Staff & service
adequate accomodations
This hotel has great potential with more attention given to grounds and decor. Hosts were very pleasant. Clean room and good breakfast. Lacks charm, and street noise was an issue.

8/10 Good

Nanosky, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean
Although the room was small it was very comfortable and breakfast was most adequate ahd host was welcoming and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Rainy day in Pau
Only stayed one night. Room was clean and proprieteur very helpful. A long walk from the hotel to any sites of interest or places to eat.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The room was disappointingly small (like in a Paris hotel), but it was very clean, calm, and had easy parking. Good bar eakfast as well. Close to the university and not far from the downtown.

6/10 Okay

Will, Cuckfield, West Sussex, UK

Disliked: Room comfort
Good value and friendly owners
Very friendly owners. Good location. Good value for nothing at all fancy. Breakfast was a bit expensive for what it was though.

6/10 Okay

Viviane

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Les toilettes sur le palier étaient surprenants... je n'avais pas fait attention au moment de la réservation...
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Jacques

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Por favor pido el reembolso de mi dinero . Compré el alquiler por expedia.es y nunca me llegó el código para poder entrar en el hotel . Estuve desde la 22:30 hasta las 01:30 esperando delante el hotel y llamando al teléfono con quien contacte y ni vino ni contesto al teléfono y por lo tanto no pude dormir en el hotel . A alguien se le olvido mandar el código para yo poder entrar a dormir . Por lo tanto pido el reembolso absoluto de mi dinero . Un saludo y gracias por su comprensión .poderAlguien
Stayed 1 night in Dec 2023

8/10 Good

Ondarsuhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Lionel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Manque de sérieux
En déplacement professionnel je n arrivait pas à me faire remettre une facture pour me faire rembourser mes frais de déplacement. Quand j' ai réglé et demander ma facture la personne de la réception m as dit qu il me l envoyé par mail.Le lendemain je ne l avais pas.Je l ai demandé à une personne qui faisait le ménage 'il n'y avait personne à l accueil ni au service des petits dejeuné).Elle m' as dit qu'elle transmettai ma réclamation. Le soir je n'avais toujours pas de facture.je téléphonai au Montilleul qui me dit me l'envoyer par mail dessuite. Le lendemain je ne l'avait toujours pas. Je me suis alors rapproché de Hotel.com pour faire une réclamation qui m'a expliqué que les services réglés directement à l'hotel ne les concernés pas mais qu'ils allaient contacter le gérant afin qu'ils me la délivre. j'ai enfin obtenu ma facture dans l'aprés midi. je vais réguliérement à l'hotel pour raison professionnelle et c'est bien la premiére foisque j'ai autant de mal pour avoir un justificatif de paiement. Celas resteras pour moi un trés mauvais souvenir et une grande perte de temps. je déconseille fortement l'hotel Montilleul à Pau si vous etes en déplacement proffessionel ou avait besoin d'une facture pour justifier vos frais. De plus la fermeture de la porte d'entrée ne fonctionnai pas et la porte reste donc ouverte toute la nuit.Je précise qu'il n'y as pas de veilleur de nuit et par conséquent il me semble que la sécurité des voyageurs n'est pas assuré comme il se devrai.
Stayed 1 night in Nov 2023

4/10 Poor

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

WARREN

Liked: Cleanliness, staff & service, property conditions & facilities
Merci
Stayed 3 nights in Nov 2023

10/10 Excellent

remy

Stayed 1 night in Nov 2023

8/10 Good

Patrick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hébergement est bien situé et nous a permis d'être à proximité de notre formation professionnelle au château de Franqueville. Hébergement convenable pour une courte durée, avec un bon rapport qualité prix.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alain

Stayed 4 nights in Oct 2023

8/10 Good

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci
Merci
Stayed 1 night in Oct 2023

4/10 Poor

Nathalie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel à l'abandon.
Stayed 1 night in Aug 2023

8/10 Good

Philippe

Stayed 2 nights in Jul 2023

10/10 Excellent

Adel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Habitué à conseiller hôtel calme et bien situé.
Stayed 3 nights in Jun 2023

8/10 Good

Thibaut

Stayed 1 night in Jun 2023

2/10 Terrible

Pascal

Disliked: Cleanliness, staff & service, property conditions & facilities
Etablissement épouvantable à tous points de vue , à FUIR .
Stayed 2 nights in Jun 2023

2/10 Terrible

Philippe

Stayed 2 nights in Feb 2023

8/10 Good

bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonne étape
Stayed 1 night in Jan 2023

2/10 Terrible

Picaud

Stayed 1 night in Jan 2023

6/10 Okay

philippe

Business traveller
Stayed 1 night in Oct 2022

10/10 Excellent

Emilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me gusto el precio y lo que no me gusto que cierran las puertas muy pronto
Stayed 1 night in Sep 2022

2/10 Terrible

Alex

Stayed 1 night in Sep 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2022

6/10 Okay

vasco

Travelled with group
Stayed 1 night in Sep 2022

6/10 Okay

Gaetan

Stayed 2 nights in Aug 2022

4/10 Poor

Jean

Disliked: Staff & service, room comfort
Insuffisant
Petit Petit-déjeuner insuffisant et pauvre de choix Pas de serviette mis à disposition Lit inconfortable
Stayed 1 night in Apr 2022

10/10 Excellent

Alexis

Stayed 1 night in Mar 2022

8/10 Good

Baudry

Stayed 1 night in Feb 2022