Daily buffet breakfast for a fee
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Reviews of Hôtel Le Relais

3 out of 5
Hôtel Le Relais
Rue de Strasbourg, Mail de l'Hippodrome, Lons, Pyrenees Atlantiques

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 128 reviews" "
Rating 8 - Good. 67 out of 128 reviews" "
Rating 6 - Okay. 19 out of 128 reviews" "
Rating 4 - Poor. 5 out of 128 reviews" "
Rating 2 - Terrible. 5 out of 128 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Stayed 1 night in Sep 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant and comfortable stay
Travelling to and from UK to Spain we find this a very convenient ovenight stop. A lift to all floors makes access very easy. Having tea/coffe making facilites is a real bonus. The rooms are a good size, the beds are comfortable and the linen is clean and fresh. I personally appreciate a bath however having the shower over the bath can make getting in and out a little hazardous. A hand rail would be a very good solution. The staff are very friendly and helpful. The hotel has good free car parking and it is located in a safe area with local hypermarket and other shops very close. There is a restaurant, a small bar and the breakfast is very good.
Stayed 1 night in Oct 2018
Response from Alexandre on Nov 29, 2018
Dear Madam I thank you for taking the time to give us your opinion after your stay. I am delighted to see that your stay was an enjoyable time. Regarding the hand rail in the bath is a very good idea that we will try to put in place quickly. I hope we will have the pleasure of welcoming you soon. Best regards, Alexandre.

6/10 Okay

Peter

Stayed 1 night in Jul 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location and good value.
We use this hotel as an overnight stop on our way to Spain and back. The room was a little tired but more than adequate. The overbath shower was a little awkward to operate. The staff are very pleasant and efficient. The hotel is very quiet at night and there is a handy supermarket and petrol station very close by. On-site parking is good and the area seems very safe.
Stayed 1 night in Sep 2017

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet with good facilities
We travel to Spain quite regularly and this is a great overnight stop at a very reasonable cost. It is easy to find and easy to park in the free car park. The hotel is welcoming, the staff are helpful and the breakfast is very good. The rooms are comfortable and the beds are large. We really appreciate having tea and coffee in the room and having a bath with overhead shower is very welcome. There is a large supermarket very close by and several other shops. We will continue to use this hotel.

8/10 Good

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Michael, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality\price
Very friendly, good location, beautiful town.
Response from hotel le relais on Dec 21, 2013
Thank you for your comments.. We'll very happy to welcome you again Kindly yours.

10/10 Excellent

J Lees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our first time at a Kyriad hotel and we found that it was beyond our expectations.The hotel was excellent and the staff were exceptional, worthy of a 5* hotel. The room, although not massive, had a large king size double bed and was very clean and comfortable The climate control for heating was easy to use and made the room very warm to return to on a very cold January night. The car parking was on site and included. We shall certainly make this chain of hotels our 1st choice for our journeys to and from Spain to UK.

10/10 Excellent

ofelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good basic hotel at a decent price
A little bit outside the centre of Pau but given the late booking and the fact the city was full of people doing the Etape du Tour I was very happy with the price and quality of hotel. Would definitely stay here again.

6/10 Okay

ÉDOUARD

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Wladimir

Stayed 2 nights in Oct 2023

8/10 Good

Michael

Stayed 1 night in Sep 2023

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bien
Stayed 1 night in Aug 2023

4/10 Poor

Laurent, Le mee sur seine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
la robinetterie lavabo cassée à notre arrivée et non remplacer. Le ménage non fait même à notre demande car il y a du sable au sol. Les lits non faits. On nous dit oui on va passer faire le ménage et changer les draps mais les femmes de ménage ne sont jamais passées. Par contre l'accueil de l'hôtel est très bien. En résumé, établissement à éviter.
Stayed 4 nights in Aug 2023

6/10 Okay

Nelly

Stayed 1 night in Aug 2023

2/10 Terrible

Elena

Disliked: Cleanliness, property conditions & facilities
Camera umida, biancheria del letto umida, bagno sporco e wc che si muoveva. Mensola portaoggetti cadente, bollitore presente ma con una busta di caffè, tre di zucchero e un biscotto (in una camera tripla!). Doccia senza supporto, pavimenti luridi. Nei corridoi moquette sporca e puzzolente.
Stayed 1 night in Aug 2023

10/10 Excellent

CHRISTINE

Stayed 1 night in Aug 2023

6/10 Okay

liumin

Stayed 1 night in Jul 2023

8/10 Good

Wladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Yvon

Stayed 1 night in Jun 2023

10/10 Excellent

Sylvie

Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2023

6/10 Okay

Luis

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pas très propre cette établissement
Stayed 1 night in Apr 2023

8/10 Good

thibaud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Très bon rapport qualité prix, bon repas lors de la soirée étape.
Stayed 1 night in Jan 2023

2/10 Terrible

CAPDEVIELLE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sale
Stayed 1 night in Dec 2022

2/10 Terrible

Charbel blondel

Stayed 1 night in Dec 2022

4/10 Poor

valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
Affreux
Hôtel ne correspond pas à 3 étoiles sale pas de serviettes changées pour 2 nuits chambre pas faite obligé de faire la police car tapage dans couloir hôtel à recaler
Stayed 2 nights in Nov 2022

8/10 Good

Julien

Business traveller
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Accueil correct mais chambre très sale meme pas nettoyé. J'ai du nettoyer la salle de bain ( sol et baignoire ) avant de me laver.
Stayed 1 night in Jan 2021

8/10 Good

sebastien

Business traveller
Stayed 1 night in Sep 2020

6/10 Okay

Ramanan, Zürich

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Passt zu dem Preis. Nur für Notfall empfehlen. Einfach nur zum übernachten.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Peut faire mieux
Il faisait très froid dans la chambre, obligée d'allumer le chauffage...mal isolé.. A cause du corona (?) Petit déjeuner vraiment décevant (3petits pains au lait, café soluble, fruit, compote et jus de fruit) je pense que le corona n'excuse pas tout... Bref je ne reviendrais pas dans cet hotel
Stayed 3 nights in Jun 2020

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
L’hôtel est très bien situé avec plusieurs restaurants à proximité
Stayed 1 night in Feb 2020

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons aimé la gentillesse du personnel, le serveur Super Sympa au restaurant de l'hotel Rapport qualité/prix excellent
Stayed 1 night in Jan 2020
Response from Alexandre. on Jan 16, 2020
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience. Et nous sommes ravis que vous aillez passé un bon séjour dans notre établissement. Cordialement,

10/10 Excellent

karam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rien a dire , confort , calme et propreté
rien a dire tout a été a la hauteur de mes attentes
Stayed 2 nights in Jan 2020
Response from Alexandre. on Jan 16, 2020
Bonjour, Nous vous remercions pour votre avis et nous sommes heureux de voir que votre séjour ai répondu à vos attentes. Cordialement,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien. Au calme et bien situé. Accueil 24/24 idéal.
Stayed 1 night in Dec 2019
Response from Alexandre. on Jan 16, 2020
Bonjour, Je vous remercie d'avoir pris le temps de partager votre avis. Nous sommes content de voir que vous avez passé un agréable séjour. Cordialement.

8/10 Good

Aude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Alexandre. on Jan 16, 2020
Bonjour, Nous vous remercions pour votre note. Cordialement.

8/10 Good

LICHTLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Alexandre. on Jan 16, 2020
Bonjour, Nous vous remercions pour votre note. Cordialement.

6/10 Okay

THOMAS

Business traveller
Liked: Staff & service
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Didier

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tres satisfait d'un point de vue général sauf le petit déjeuner un peu cher sinon tout est tres bien
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019