Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers

Reviews of Zoetry Agua Punta Cana - All Inclusive

5 out of 5
Zoetry Agua Punta Cana - All Inclusive
Uvero Alto, Punta Cana, La Altagracia

Reviews

8.8

Excellent

Rating 10 - Excellent. 285 out of 430 reviews" "
Rating 8 - Good. 77 out of 430 reviews" "
Rating 6 - Okay. 34 out of 430 reviews" "
Rating 4 - Poor. 18 out of 430 reviews" "
Rating 2 - Terrible. 16 out of 430 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and attention to detail brought our vaction at this resort to the next level.
Stayed 4 nights in Feb 2024
Response from pallany tejada on Feb 29, 2024
Hello there,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and felt well taken care of. Our goal is always to provide the best experience for our guests, and knowing that we achieved that with you brings us great joy.We would be thrilled to welcome you back to our establishment in the future. Please don't hesitate to reach out to us if you need anything or if you'd like to plan another visit. We'll be here to make your next stay just as special!Thank you again for choosing us, and we hope to see you soon!Warm regards,

10/10 Excellent

Jack

Travelled with family
The service and the property was excellent!
Stayed 8 nights in Feb 2024
Response from pallany tejada on Feb 29, 2024
Hello there,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and felt well taken care of. Our goal is always to provide the best experience for our guests, and knowing that we achieved that with you brings us great joy.We would be thrilled to welcome you back to our establishment in the future. Please don't hesitate to reach out to us if you need anything or if you'd like to plan another visit. We'll be here to make your next stay just as special!Thank you again for choosing us, and we hope to see you soon!Warm regards,

8/10 Good

Jessica T

Stayed 4 nights in Jan 2024

10/10 Excellent

ANGEL

Stayed 3 nights in Jan 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a wonderful surprise and I’ll most certainly be going back. We were treated like family by the warm and kind staff. Having experienced many resorts in Punta Cana, this is my favorite for a peaceful and quiet family vacation.
Stayed 2 nights in Jan 2024
Response from Garivaldy on Feb 6, 2024
Thanks so much for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exclusive peaceful place
Stayed 2 nights in Jan 2024
Response from Garivaldy on Feb 6, 2024
Thank you so much for taking the time to leave us a 5-star review.

10/10 Excellent

Ryland

Liked: Cleanliness, amenities
Stayed 6 nights in Jan 2024
Response from Garivaldy on Feb 6, 2024
Thanks for sharing your rating with us and the community.

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Response from pallany tejada on Feb 8, 2024
Dear DavidI really appreciate that you have taken the time to share your review about your recent visit to us.I’m happy to see that you enjoyed your stay, and we fulfilled almost all your expectations, especially due to our staff service.Please be confident that Ill share your kind comments with them as a motivation to keep up with our commitment to offer truly remarkable experiences to our guests.It will be a pleasure for us if we can have the honor of being your hosts again.Warm regards,

2/10 Terrible

Ebubekir

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check all report at www.letdox.com/hyatt 1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable. 2) No internet connection and room service. 3) No Smart TV and any english channel, Scale does not work. 4) No English speaking employees.All employees are rude and hostile. 5) No safe water is available for brushing teeth. 6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc. 7) The hot tub was not working 8) We found a big tarantula in our room. 9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage. 10) Dirty pool and reconstruction in all property 11) Beach photos in Expedia is totally misleading. 12) Showers and steam rooms are not functioning 13) No pest control in all hotel grounds, animal waste around the floors 14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites. 15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners. 16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid. 17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!
Stayed 3 nights in Nov 2023
Response from pallany tejada on Feb 29, 2024
Thank you for sharing your detailed feedback about your experience at our Hyatt property. We truly appreciate your comments as they provide valuable insights that will help us identify areas for improvement. We are committed to addressing the issues you have raised to ensure that all our guests have a comfortable and enjoyable stay with us in the future. Your input is invaluable to us, and we will take immediate steps to rectify the shortcomings you have highlighted. Thank you once again for bringing these matters to our attention.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great resort off the beaten track
This was a great resort outside of the main busy tourist traffic of Punta Cana, but still with all the great facilities. We had the ocean view suite which was stunning, and we used the balcony even when there was bad weather outside. The pools were lovely, the grounds were immaculate, the restaurants and bars were great. Highly recommend!
Stayed 3 nights in Dec 2023
Response from pallany tejada on Feb 8, 2024
Dear GuestI really appreciate that you have taken the time to share your review about your recent visit to us.I’m happy to see that you enjoyed your stay, and we fulfilled almost all your expectations, especially due to our staff service.We know that we are not perfect and there will always be things to improve, hence our commitment and mine as manager is and will be to improve day by day.Please be confident that Ill share your kind comments with them as a motivation to keep up with our commitment to offer truly remarkable experiences to our guests.It will be a pleasure for us if we can have the honor of being your hosts again.Warm regards,

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing couples trip
We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.
Stayed 5 nights in Dec 2023
Response from Francisco García (Frontdesk Manager) on Dec 12, 2023
Dear Dan,Thank you very much for your feedback, It is truly appreciated. We are looking forward to welcoming you soon.Warm regards,Francisco.

10/10 Excellent

Anthony

Stayed 5 nights in Nov 2023
Response from Garivaldy on Feb 6, 2024
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with a wonderful staff!
Stayed 7 nights in Nov 2023
Response from Francisco García (Frontdesk Manager) on Dec 5, 2023
Dear Erika,Thank you very much for your feedback. It is truly appreciated. We are looking forward to welcoming you back.Warm regards,Francisco.

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and beautiful. The food and drinks were awesome. The staff was very attentive and nice!!!
Stayed 5 nights in Nov 2023
Response from Francisco García (Frontdesk Manager) on Nov 28, 2023
Dear Roberta,Thank you very much for your email.It is truly appreacited, we hope to have th eopportunity of welcoming you soon.Warm regards,Francisco.

10/10 Excellent

Monique, Statesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!
Stayed 4 nights in Nov 2023
Response from Francisco García (Frontdesk Manager) on Nov 28, 2023
Dear Monique,Thank you very much for your feedback, It is truly appreciated. We are looking forward to welcoming you soon.Warm regards,Francisco.

2/10 Terrible

eduardo

2/10 Terrible

Eduardo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
To be honest, the hotel is overcharging its guests, we stayed at a villa (one of the most expensive rooms) and had issues since the day we arrived, the master shower was clogged so in order to shower you have to be closing the water and wait for it to swallow In another room ( the villa has 3 rooms) they had to switch a toilet because it wasn’t working and in the other room the bathroom had blood stains on the floor and it was raining from the roof The power went out every time we connected something so we had to wait for maintenance to fix it and the ac broke a couple of times But the worst thing that happened to us is that they stole a gold necklace at the spa from my sons locker we had to complain and tell them we were going to call the police, and next day they did found it we were pretty sure one of the staff member took it since they were the last appointment for the day the food Is not the best, but at piragua restaurant the staff is really nice Anthonio yoana Maria natali and soranyi where amazing with us Also Alejandro the concierge and Chris did Their best to help The area where the hotel is located, is dirty it’s dirty and isolated We will never go back
Stayed 5 nights in Nov 2023
Response from Francisco García (Frontdesk Manager) on Nov 22, 2023
Dear Eduardo,Thank you very much for your feedback.We regret the inconveniences that you have faced in your room. Unfortunately, the unexpected weather haven’t helped at all as well as the problems that showed up. Regarding the bracelet, it was found in your bath clothes and therefore giving to you as soon as we found it. There is no probe to accuse anybody in that matter. Due to these incidents, seven spa services were provided at no cost as a compensation. Mr. Eduardo, the satisfaction of our guests beside the security is our main priority. Hope to have a second chance to change your mind as this type of incidents did nor characterizes us. Warm regards,Francisco.

4/10 Poor

Yeydy De La

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The beach and the calmness of the hotel were the saving grace.
Stayed 3 nights in Oct 2023
Response from Francisco García (FrontDesk Manager) on Nov 2, 2023
Dear Yeidy,Thank you very much for your feedback. We regret that your expectations were not fulfilled. Wish to have the opportunity of welcoming you again and revert your last stay. Warm regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at this resort 6 times. There was a noticeable effort to make improvements over our last stay. The resort property is absolutely beautiful. There were new menu's in most of the restauraunts. The new gourmet pizza was an excellent addition. As always, the staff goes above and beyond to make sure you have a great stay. I can't say enough about Alejandro, Maria and Natalie. Their kindness and dedication to make sure we have a great experience is an asset to this resort and the reason we will be returning again next October.
Stayed 7 nights in Sep 2023
Response from Francisco García (FrontDesk Manager) on Nov 2, 2023
Hello Andrew,We would like to thank you for sharing your all experience with us. This feedback is capital for our daily basics and operation. Looking forward to welcoming you soon.Our warmest regards,

2/10 Terrible

HILMI ERDAL

The food with no bias is the worse we have ever had in hotels or restaurants around the world. They have 4 restaurants all the same level. On a scale of ten hard to give one. Some customers may like it if they have been eating dog food in their home place. Will never ever go there. No nearby restaurants to go around. The staff is good and helpful. Their concierge is a great guy as well. The owner hired some chefs who never cooked in proper restaurants to save money. Because the food is all inclusive people make little noise.
Stayed 4 nights in Sep 2023
Response from Francisco García on Oct 2, 2023
Good morning, we are very sorry that was your experience, we will be working hand in hand with the corresponding departments to improve our food, in order to continue providing you with excellent service, we really appreciate your comment.

8/10 Good

Lavena, redlands

Liked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Francisco García (FrontDesk Manager) on Nov 2, 2023
Dear Lavena,Thank you very much for your rating. It is truly important for us to keep our improvement in our daily operation. We would like to have a second opportunity to welcoming you back in order to achieve your expectations.Shall you have any additional suggestion, please do not hesitate to share it with us.Warm regards,

10/10 Excellent

Tigran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Francisco García (FrontDesk Manager) on Nov 2, 2023
Dear Tigran,Thank you very much for you feedback. We are glad by knowing that you have had a lovely stay with us. We are looking to welcoming you soon. Our warmest regards.

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Sep 2023
Response from Francisco García (Front Desk Manager) on Sep 11, 2023
Dear Nikhil,Thank you very much for you feedback and appreciation of our lovely property and team. We hope to have the opportunity of welcoming you soon.Warm regards,Francisco

10/10 Excellent

Gwen, PEORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont waste your time somewhere else. This small resort won’t disappoint you. Everyone goes out of their way making sure you fell taken care of. Much appreciation goes to my “ personal concierge” Heriberto to make sure everything the way I love down to the meals and sauces. Love everyone there
Stayed 3 nights in Aug 2023
Response from Francisco García (Front Desk Manager) on Aug 31, 2023
Dear Gwen,Thank you very much for you feedback as well as for mention you concierge. He will be really happy once I informed him about your comments.Please, do not hesitate to give us the opportunity of welcoming you back as soon as possible.Our warmest regards,Francisco.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Francisco García (Front Desk Manager) on Aug 30, 2023
Dear Maria,Thank you very much for you feedback. We are so glad to see that we have reatched your expectations and we do hope to have the opportunity to welcoming you back soon.Warm regards,Francisco

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be the prettiest resort I’ve ever stayed in and I travel a lot. I was super impressed with the staff. It was the perfect vacation. I definitely plan to come back.
Stayed 4 nights in Aug 2023
Response from Francisco García (Front Desk Manager) on Aug 20, 2023
Dear Erica,Thank you so much for your feedback. It is truly appreciated. We are looking forward to welcome you back soon. Thank you for your trust. Warm regards,Francisco.

10/10 Excellent

Grant Clay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. They make you feel at home. Mr Happy, Frailyn, and eliezer are awesome and are the life of the party! Make sure you find them! Made lifelong friends on our honeymoon!
Stayed 6 nights in Aug 2023
Response from Francisco García (Front Desk Manager) on Aug 31, 2023
Dear Grant,Thank you very much for your feedback. We are glad to see that you loved and enjoyed our enternainment team. Hope you safelty get home and lokoing forward to see you soon!Warm regards,Francisco.

8/10 Good

Elle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 times and counting
We’ve been to Zoetry Resorts six times, four times to Zoetry Agua. I think my loyalty says it all. I keep returning to Zoetry Agua because I adore the Dominican people and not just in the hotel. There is always a smile and an “hola, todo bien” from immigration to the groundskeeper and everyone in-between. Pro Tips: The mosquitos are ruthless in the wet season. Use Skin So Soft for the no-see-ums and Deet for the mosquitos. Herbal/natural repellants don’t work. We’ve tried them all. I think the smell of lemongrass, citronella and sunscreen just lets them know that you are fresh blood.. Bring Claritin or allergy meds if you know your bites will swell. If you do get bitten, use Nubite on the bites (fantastic little gadget). Or go get a mud wrap at the spa. Smile and say good morning, good afternoon and good evening (in any language). A little kindness goes a long way. Tip your housekeepers, bar staff and restaurant staff. It’s not required, but much appreciated. We tip for substandard service at home, let’s tip for excellent service while away. Go see Friday at the pool bar, Mr. Coffee in Indigo, Johanna in Amaya and take a Bachata dance class with Mr. Happy. They will all be delighted to make your day. Try some Dominican food. It’s delicious!!!!
Stayed 5 nights in Aug 2023
Response from Francisco García (Front Desk Manager) on Aug 31, 2023
Dear Elle,Thank you very much for you feedback which will be shared ride away with the all team. Specially with the chef in charge of the dominican dissues. It is truly appreciated. Indeed, the mosquitoes are part of our environment and mother nature so sometimes becomes a bit hard to deal with them.We are lookign forward to welcoming you soon in our lovely paradise. It is always a pleasure to have the opportunity to look after you.Warm regards,Francisco.

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have traveled to several islands/resorts in the Caribbean. On the transport back to the airport we had a vote. It was unanimous. Zoetry has been the best experience in the Caribbean. The grounds…beautiful. The staff…wonderful. The food/beverage…exceptional. When we begin our planning for our next friends trip, this is going to be on our list! Thanks so much for our wonderful stay!
Stayed 5 nights in Aug 2023
Response from Francisco García (Frontdesk Manager) on Aug 16, 2023
Hi Keith,Thank you very much for your feedback which is so important for us and will be shared with the all team ride away. Hop to have the chance to welcome you back soon. Our warmest regards,Francisco.

6/10 Okay

Natalia

Liked: Staff & service
Stayed 10 nights in Jul 2023
Response from Francisco García (Front Desk Manager) on Aug 13, 2023
Dear Natalia,Thank you for your feedback which is not cetainly what we would have dessired to get. However, you can rest assure that we will work on eah of the points for an improvement. looking forward for your second chance.Warm regards,Francisco.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Francisco García (Front Desk Manager) on Aug 16, 2023
Dear Margaret.Thank you very for your feedback. We are looking forward to welcoming you back soon. Our warmes regards,Francisco

4/10 Poor

Jamie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had no working A/C the entire duration of our stay
Stayed 4 nights in Jul 2023
Response from Francisco García (Front Desk Manager) on Jul 25, 2023
Dear Jamie,Thank you very much for your feedback. Indeed, one of our machines presented an unpredictable issue. We do applogizes for the inconvecience you suffered during your stay.Warm regards,Francisco.

10/10 Excellent

Alma

Stayed 5 nights in Jul 2023
Response from Francisco García (Front Desk Manager) on Jul 25, 2023
Estimada Alma,muchas gracias por su valoración, misma que será compartida con todo el equipo. Esperamos tenerla pronto de vuelta.Muy atentamente,Francisco.

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2023
Response from Francisco García (Front Desk Manager) on Jul 25, 2023
Estimada Pamela,Muchas gracias por su calificación y valoración. Estamos agradecidos de que haya disfrutado de su estancia con nosotros y deseamos enormemente poder tener la oportunidad de darle la bienvenida nuevamente en esta su casa.Atentamente,Francisco.

10/10 Excellent

Gregory Shimei

Stayed 7 nights in May 2023
Response from Francisco García (Front Desk Manager) on Jun 19, 2023
Dear Gregory,Thank you very much for you feedback. It is truly applreciated. We do hope to have the opportunity of welcoming you back soon.Warm regrads,Francisco

6/10 Okay

Karina

Stayed 4 nights in Apr 2023
Response from Francisco García (Front Desk Manager) on May 29, 2023
Dear Karina,Thank you very much for your feedback. We do hope to have the opportunity of welcoming you back soon.Warm regards,Francisco.

10/10 Excellent

Ben

Stayed 5 nights in Mar 2023
Response from Francisco García (Front Desk Manager) on Apr 9, 2023
Dear Ben,Thank you very much for your feedback. It is truly appreciated. We will take your review to improve that points. Thank you very much for your trust and we do really hope to have the oppotunity of welcoming you back soon.Warm regards,

10/10 Excellent

Fatemah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the resort for the beach area - big area so you dont feel like its busy. I stayed at Sanctuary prior to staying at Zoetry and it was very busy on the beach and food was not as good. The staff are super attentive at Zoetry and I felt safe
Stayed 2 nights in Mar 2023
Response from Francisco García (Front Desk Manager) on Mar 19, 2023
Dear Fatemah,Thank you very much for you feedback. We are going to share you comments with the entire staff.Wamr regads,Francisco.

10/10 Excellent

Natalie

Stayed 3 nights in Feb 2023
Response from Francisco García (Front Desk Manager) on Mar 19, 2023
Thanks!

10/10 Excellent

Ajaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent way to relive your stress.
Response from Francisco García (Front Desk Manager) on Dec 25, 2022
Dear Ajad,Thank you very much for your feedback. We are so pleased by knowing that we fullfilled your expectations visiting our lovely paradise. Hope to have the chance to welcoming you soon.Warm regards,Francisco.

8/10 Good

RICHARD RONALD

Stayed 7 nights in Nov 2022
Response from Francisco García (Front Desk Manager) on Sep 11, 2023
Dear Ronald,Thank you very much for your feedback and please, get our applogixes for the delay in our response.Looking forward to welcoming you soon.Warm regards

6/10 Okay

Christina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
6 of us went for a girls trip. Rooms are definitely geared towards couples. Our key cards for our room malfunctioned throughout our stay. We had 2 guys named Ramon that were supposed to be our butlers.! was great the other not so much. He blamed us multiple times for the keys not working. Acted angry and put out when we were the ones that were getting locked out of our rooms on a daily basis. Yanked cards out of our hands and yelled at us. Told us that it was our fault because we were placing them next to our phones - which we weren't.
Stayed 4 nights in Nov 2022
Response from Francisco García (Front Desk Manager) on Nov 17, 2022
Dear Christina, Thank you very much for your comments that are going to be shared with our team in order to avoid them for a second time. Your feedback is truly important for us. Hope have the oppotunity to welcome you soon.Warm regards,Francisco.(Front Desk Manager)

10/10 Excellent

Nick

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022
Response from Francisco García (Front Desk Manager) on Sep 11, 2023
Dear Nick,Thank you very muchf for you feedback. Regards from the all team.

10/10 Excellent

Francisco Rosendo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, tranquil and quiet. Great place to rest
Stayed 6 nights in Aug 2022
Response from Francisco García on Sep 8, 2022
Dear Rosendo,Thank you very much for your feedback and comments. We do really appreciate them.We do hope to have the chance to welcome you soon in our lovely paradise: your second home.Best regards,Francisco.

8/10 Good

Essolim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water garden was nice but the beach was very dirty
Stayed 3 nights in Aug 2022
Response from Francisco García on Aug 28, 2022
Dear Essolim,Thank you very much for your feedback which we gladly received and take it into consideration for an action plan. We are going to work in order to keep the beach as clean as possible. I do hope that you had safe flight back to the UK and we hope to have the chance to welcome you soon in Zoetry, your second home.Warm regards,Francisco.(Front Des Manager)

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
Do NOT Stay at this resort. the whole beach has 8 ft tall piles of seaweed covering teh entire thing. you can not use the beaches or the ocean as its covered in rotting seaweed. the property does not look anything like the pictures at all and when you try to check out because the resort isnt safe or unhabitable, they will try to charge you extra thousands of dollars.........BE WARNED DO NOT DO HERE
Stayed 7 nights in Aug 2022
Response from Francisco García (Front Desk Manager) on Sep 11, 2023
Dear Matthew,Thank you very much for your feedback. We regret the situation you have faced during your stay due to the seaweed at that time. However, please bear in mind that we took action since them as these days the are received an unexpected amount.We hope to have a second chance to welcoming you soon.Our warmest regards,Francisco.

10/10 Excellent

Carrie

Stayed 4 nights in Jul 2022
Response from Garivaldy on Jul 26, 2022
Thank you for rating us!

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022
Response from Garivaldy on Jul 20, 2022
Thank you for rating us!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from Francisco García (Front Desk Manager) on Sep 11, 2023
Dear Jeremy,Thank you very much for you fedback,Hope to see you soon!Warm regards,Francisco.

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoetry is a really beautiful place with intimate island elegance and ambiance to get away and completely relax. All of the staff are friendly and often personable. The private beach was beautiful and the turquoise waters looked and felt amazing. The dinning options are outstanding everything from the beach front bar to the intimate gourmet dinning. Truly a place like no other.
Stayed 4 nights in Jul 2022
Response from FGARCIA on Jul 6, 2022
Dear Jesse, Thank you very much for your email. We truly appreciate your feedback wich is going to be share with the entire staff of our lovely paradise: Zoetry Agua Punta Cana. We do really hope that will have the opportunity to welcome you again. Our Warmest Regards, Francisco García (Front Desk Manager)