Check all report at www.letdox.com/hyatt
1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable.
2) No internet connection and room service.
3) No Smart TV and any english channel, Scale does not work.
4) No English speaking employees.All employees are rude and hostile.
5) No safe water is available for brushing teeth.
6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc.
7) The hot tub was not working
8) We found a big tarantula in our room.
9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage.
10) Dirty pool and reconstruction in all property
11) Beach photos in Expedia is totally misleading.
12) Showers and steam rooms are not functioning
13) No pest control in all hotel grounds, animal waste around the floors
14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites.
15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners.
16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid.
17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!