Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
66% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller from las vegas

Very nices staff people work there special thank

Posted 20-Aug-2014
Pros: Everything but the must importan is the staff .Rino Tavares ,Francisco amancio,Naomi ,martires,and Valentina .they make the diferent at this company
Cons: The gym ,need more item to work out.also don't let minor go to the gym.
Location: The location is perfect.and closed to the hotel is plaza bavaro is vey nices to buy gift
Was very nices experience,but the must importan people who make the diferent is Rino Tavares and Francisco amancio they make you feel like king. They are work so hard for everything to make you happy .i will recommend whent you go there ask for Rino and Francisco.you will see how hard they work for you. We see another boss but they are so bad and lazy ,one or those is Milton a bold guy who thing is a players but is alway do nothing just look a girls. Naomi was very good too and martires at front desk .the hotel need to have more fruit and repair the gym is horrible .the maid was very sweet her name is Valentina we stay at room 5119 and 5112 right from at the beach .we recommend if you going to be there ask for all those people .thank you guys for you help.we will came back .we also email the owner at this hotel her name is Barbara esparragos .we make a note to her about how nices was are experience there.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jul-2014
Everything was amazing. The staff was very friendly.
1 out of 5
by A verified traveller from south carolina

Run as fast as you can from this hotel!!!

Posted 20-Jul-2014
Room had sand fleas when we checked in. Hardly anyone at resort can understand English, so it's very hard to communicate with them. Food was blah...catered more to European taste buds....we came back starving. Pool was really nice and beach was beautiful. Gift shop is crazy over priced...so don't forget anything from home. When we went to leave...we wanted to buy pictures that were taken throughout the week with different animals...one girl told us it was going to be $65 but charged us $120...we complained but no one cares. I would definitely pay the extra to stay at a resort that is more American friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the beach

Posted 20-Jul-2014
I had a good eperience is mu second time in this hotel
1 out of 5
by A verified traveller from Brooklyn NY

Posted 10-Jul-2014
The only ocean was good. Food was terrible. Staff when you check out trying add service what you don't take. When I checkout teller took 3 towel cards and then tell I gave him one. There is video camera I ask them ask security to check video tape they said customer service is gona come later and we can talk to them. Hi didn't whant us checkout until we pay them for a towels card. Gift shoppe charge double price of invoice price. I found out this when I come back home and check my bank statement. Don't use your credit cards in this place
3 out of 5
by A verified traveller from fl

Food not nice

Posted 7-Jul-2014
It was a lovely hotel in itself but the food was nasty which was the only let down of this resort. The people were lovely and made you feel welcome. Are room was spacious with an incredible ocean view, but the room didnt come with a coffee maker nor were the towels changed every day. The entertainment was poor as they used the hotel staff for there main dance shows which was hilarious to laugh at NOT with. ... the excursions we're great for make amazing memories. All in all was a great vacation... just food needs to improve the most, the others things are nit picks which you can make do with..
3 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Great food, poor rooms

Posted 7-Jul-2014
I think is OK for holidays if you don't want to spend too much and have a good time.
2 out of 5
by A verified traveller from Atlanta, GA

Beach and pool are nice

Posted 1-Jul-2014
Rooms are old, as well as bathroom. Provided no washrags and just rehung used towels. Beds are hard as a rock Beach is beautiful as well as pool area. Food is good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great food and right next to the beach

Posted 9-May-2014
It is a really good hotel for its food, all day, in front of the beach, very clean room and the hotel in general and the show every night. They only need to change the people in front desk because they are really rude. And they should kick out the vendors every where in the resort.
4 out of 5
Recommended
by John Yurchak from Punta Cana DR.

Very nice beach

Posted 9-May-2014 on Hotels.com
Everything was ok,but not great. The food was par