Private beach, sun loungers, beach umbrellas, beach towels

Reviews of 365 Hotel & Beach Club Punta Cana

3.5 out of 5
365 Hotel & Beach Club Punta Cana
Alemania Street, Cortecito, Bavaro, Punta Cana, La Altagracia

Reviews

7.4

Good

Rating 10 - Excellent. 201 out of 609 reviews" "
Rating 8 - Good. 199 out of 609 reviews" "
Rating 6 - Okay. 93 out of 609 reviews" "
Rating 4 - Poor. 54 out of 609 reviews" "
Rating 2 - Terrible. 62 out of 609 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Prerak

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Maria Irene

Stayed 3 nights in Mar 2024

6/10 Okay

Arlette

Liked: Staff & service, property conditions & facilities
It was near everything.
Stayed 3 nights in Feb 2024

6/10 Okay

TIZIANA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanliness. 3 bedroom condo was very spacious and great oceanfront view. I did not like the beach area, too small and water too active for non swimmers to enjoy safely. Limited umbrella's, and can only get one if you keep tipping staff Needed a cab to get to other beaches and shopping. Area a bit too inconvenient Received vouchers for continental breakfast included in my stay but only allowed to choose from 2 Dominican dishes. The American breakfast choices were not included. Coffee is only included if you get these Dominican breakfasts with voucher, not for any other breakfast. Had to pay for coffees even with the vouchers. Kept giving us a hard time every day for these breakfasts. What a scam!
Stayed 7 nights in Feb 2024

6/10 Okay

Nayarith

Liked: Staff & service
Hice la reserva pensando en que incluiría el desayuno pues en la página así decía, peor al llegar allá nos dijeron que habían cambiado sus políticas y era un error. El wifi no servía, teníamos que estar apagando y volviendo a prender el módem. Del resto todo muy bien
Stayed 2 nights in Feb 2024

6/10 Okay

Elijah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No free breakfast as advertised
Stayed 2 nights in Feb 2024

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, amenities
This was a last minute trip and we didn't want to pay an arm and a leg. Hotel was big and had most commodities but not everything works as they were in the midst of renovation. The hotel receptionist were very kind and helpful. As for the rest of the hotel staff they seem to be slacking or under staffed but it took them 4 days to clean our room. Also out of the 4 issues with our room 2 we're solved and we had no safe, which put us on edge on leaving cash in the room. Also the elevator was not working for 3 days so we had to go up and down for 3 days which git tiring after a while but eventually was fixed. All I have to say is that the hotel is nice and the pool is great and the rooms were spacious, but be prepared for certain things to be out of service. I would have to say a 7/10 because it was a great location with tons of people who are escaping the cold but if you pay the extra 200-500 bucks on a 5 star hotel you will get the service prompt. P. S food at beach restaurant is decent nothing special, if your breakfast is included be prepared for only 3 choices.

8/10 Good

Sasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location, the apartments are nice and the beach restaurant and area are great!
Stayed 9 nights in Feb 2024

2/10 Terrible

Leyshka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was truly not what we expected! I paid online through Expedia in full when I got there they said it wasn’t paid, bathtubs were clogged! Fridge/ freezer was not working. Hotel room smelled horrible told the lady in the front but they didnt do anything! Would not recommend to stay here!
Stayed 3 nights in Feb 2024

10/10 Excellent

Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los apartamentos son amplios y seguros !
Stayed 3 nights in Feb 2024

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absultuly terribly managed property will be posting on all other forums where possible. 1 booked 1 room they double booked me and refused to refund the second room. Terrible service no hot water dirty bathroom. Hotel was empty. I can understand charging if hotel was full and they lost a reservation but no one was there. Absolute crap.
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Travelled with family
Liked: Staff & service
Rooms were big. They had the bare minimum utensil etc it’s what I expected for the money. On the beach which was so nice. Great beach bar.
Stayed 3 nights in Feb 2024

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were initially excited when we checked into the property. We had a three bedroom apartment that was spacious and well decorated. However, it's soon became apparent that they were serious issues happening at the hotel. Our biggest issue was that we were there for three days and two nights and had no consistent access to running water. When we got to the property the water was turned off. After speaking with the front desk, they informed us that there were some issues and that the water would be turned on that night. It took several hours but there was water that first night. When we woke up the next morning there was no water once again. Management then brought three large gallons of water so that we can shower and brush our teeth. Once again there was no water for the entire second day until about 6:00 p.m. when we woke up on our final day, the water was once again gone. At that point we opted to use what we had left over from the gallons and check out as soon as possible. Although the apartment itself was well decorated, it left a lot to be desired in terms of cleanliness. The water situation also created a horrible odor that can only be compared to the sewer. It was basically a toxic smell throughout the apartment. Some of the amenities that were listed in the booking were not provided. We had to ask for an iron and a coffee and tea maker, the latter which smelled absolutely horrible and we were even hesitant to use it.
Stayed 2 nights in Jan 2024

4/10 Poor

Debbie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked an ocean view room. We had a view of the guard shack and the bathrooms. There was no safe in the room, and one of the windows would not lock, and we were on the bottom floor. We were supposed to have bottled water included and there was none in the unit. WE talked to staff immediately about all of this, and all he did was give us 4 bottles of water. There were 3 of us. We also were supposed to have breakfast included. The restaurant seemed annoyed when we went to get breakfast, and all we got to choose from was pancakes or ham sandwich. There were also very limited seating around pool areas. Really a disappointing stay, but we made the best out of it.
Stayed 2 nights in Dec 2023

2/10 Terrible

Timothy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had bedbugs in all our beds and there was no power for two day so all our food spoiled and we had to throw it all away also there was no A/C for two days and the property is not responding when i ask for a refund 0 star review!!
Stayed 12 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Annabelle

Travelled with group
Disliked: Staff & service, property conditions & facilities
No electricity Unhelpful staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Marquita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious and clean with a perfect view of the ocean. Several options for dining and sports bar on site. Staff was very attentive to our needs for more towels and recommendations for entertainment in the area. We loved it and will definitely be back again!!!

10/10 Excellent

Yolanda Ebelith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely go back to 365 Beach Club. The price was great for beachfront resort. Nice to walk out of apartment and be right on the beach. If you just want to stay around the resort you could. Walking distance to restaurants and some tourist shops. My apartment was very spacious and had a balcony with ocean view and clean. If you your looking for a brand new hotel this is not for you. This place is not new but beautiful. Staff end restaurant staff went above and beyond hospitality and service. The only thing negative I have to say is water in apartment was not very hot.
Stayed 7 nights in Dec 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
Buen apartamento con linda playa
El apartamento grande, buenas camas y aire acondicionado. El lugar limpio, piscinas limpias y bonitas, y una excelente salida a la playa. Playa muy linda con un beach bar. Muy pocos vasos y ningún utensilio de cocina. Los TVs no funcionan bien y el jabón de la ducha es terrible.
Stayed 2 nights in Dec 2023

4/10 Poor

Anne

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A beach front property but not a resort. Apartment style very basic. No laundry facilities, no dishwasher, no basic washing up supplies, no cleaning. Air conditioner noisy. Reception has no English speaker. One restaurant limited options. Access to the beach.
Stayed 3 nights in Nov 2023
Response from Marti on Nov 29, 2023
Hello, thank you for your comments, we are working on the hotel remodeling to provide you with a better experience, we are improving the details and we will take into account each of your points so that in the future you return and have the best experience. Thank you.

2/10 Terrible

Joaquin, San Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
After speaking with the manager of Expedia and agreeing that I would move from the Hotel since I had several incidents such as the ceiling of the bathroom had a leak and water overflowed, where it flooded the entire bathroom, the jacuzzi did not work, the TVs had no signal , there was no cooking hole, a lo noice, the shower had difficulties. After agreeing with the Manager that they would find me another hotel, they called me and waited for more than 30 minutes on the line to move me to another hotel and unfortunately they did not provide me with the service.
Stayed 4 nights in Nov 2023

10/10 Excellent

Foodson

Stayed 3 nights in Nov 2023

8/10 Good

Greer

Liked: Cleanliness, staff & service, property conditions & facilities
The property was gorgeous. The staff was great. Food was great. I had a wonderful time. I will come back again.
Stayed 4 nights in Nov 2023

10/10 Excellent

pablo

Stayed 4 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Sep 2023

10/10 Excellent

yuliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from 365 Hotel & Beach Club Punta Cana on Sep 26, 2023
Gracias por su comentario, nos complace saber que su estadía en el hotel fue placentera.

8/10 Good

Mariana

Travelled with group
Liked: Cleanliness, staff & service, amenities
El personal es muy amable y te ayudan con las excursiones. El cuarto es cómodo y la playa está bonita. Lo
Stayed 2 nights in Aug 2023
Response from 365 Hotel & Beach Club P on Sep 26, 2023
Thank you for sharing your experience at the hotel, we are happy to know that your stay at the hotel was pleasant, we hope to visit us again.

2/10 Terrible

Jean w

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam hotel
Customer service is fine but Overpriced than the price booking
Stayed 4 nights in Aug 2023

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious recommend
Stayed 1 night in Jul 2023

4/10 Poor

Elizabeth

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Property has 2 great pools and direct beach access. Rooms are very large and comfortable. I would love this place if room had come with internet- without constant requesting, had more than 2 towels for 4 people, and had running water 24 hours a day, and a non-leaking kitchen sink. Staff were very nice but not able to resolve these issues.

2/10 Terrible

JENNIFER

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The security Perosnal was very friendly. Everything else was no good. I found a dead roach in the bathroom, there was a party the night i stayed over so I slept less then one hour with all the noise The place need major updates I will not recommend this place to anyone. Not hot water
Stayed 1 night in Aug 2022

2/10 Terrible

Omar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I don’t even know where to start, this property should not be on business it all, I stayed there 6 days and since day one we have problems with Wifi never worked, A/C only worked for an hour or two, hot water 💦 only worked for one shower and next person have to wait an hour for next shower, no TV signal it all, they moved us to a different suite because they said the suite they give us was uninhabitable, same problems with the other suite, the water 💦 is salty and smells bad, I can’t believe we stayed 6 days and they couldn’t fix anything, we spoke we the front desk manager and agree to move because of all this problems and situations, she agree with me to me and refund me the rest of the days (4) is been 7 days and I haven’t received my refund from them yet, I will recommend Expedía to remove this place from their website it’s uninhabitable..
Stayed 9 nights in Jul 2022

6/10 Okay

Allan

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Great property but overall need better housekeeping
Stayed 4 nights in Apr 2022

6/10 Okay

Manuel de la

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
few days with no water
Stayed 7 nights in Feb 2022

6/10 Okay

Larien

Travelled with family and small children
Liked: Cleanliness, amenities
Apartamentos con mucho espacio, buena distribución, pero falta mantenimiento en el sistema del agua, en los aires acondicionados.
Stayed 2 nights in Jan 2022

8/10 Good

Kerri

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 9 nights in Dec 2021

8/10 Good

Stephane

Stayed 4 nights in Nov 2021

8/10 Good

pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pjcali
Pleasant stayed!!!!
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Better than expected from photos and reviews
Great relaxing atmosphere, friendly staff, good amentities, wonderful pools and amazing beach. Definitely good value for money and alternative for surrounding, noisy, fully packed all inclusive places.
Stayed 3 nights in Nov 2021

10/10 Excellent

Nair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying stay
The resort was very comfortable and peaceful. We felt safe in the resort. There was alot of security and staff. The pool and oceanfront furniture was exceptional. The rooms were clean and spacious. The kitchen had everything we needed except for paper towels or kitchen towels. I would've liked to seen the sofa, mattress, and bathroom walls upgraded some. The hotel didn't have any excursions due to Covid which was disappointing, but overall our stay was terrific.
1 of the pool areas at the  resort
Pool area at night
Ocean front
Stayed 7 nights in Nov 2021

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at reception was helpful despite language difference. But, it was very annoying having to dig up an email on my phone and then send it to the hotel email address when the booking should have all been done using the web. Not the thing you want to do after 3.5hr drive
Stayed 3 nights in Nov 2021

2/10 Terrible

Mario

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No, water pressure, stinky water, and for the same price you can go to an all inclusive resort. In the rrom yoj dont even habe a bottle of water
Stayed 2 nights in Oct 2021

6/10 Okay

Natoya S

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The front desk staff isn’t always available. Our phones didn’t work to be able to call the front desk. Also we asked for towels several times and we’re only given 2 towels for 5 people. Overall the stay was worth the money and property is right on the beach. Customer service isn’t that great. It is however centralized around shopping and restaurants
Stayed 3 nights in Oct 2021

6/10 Okay

Antanasio

Disliked: Staff & service
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nothing was included I had to go to a supermarket to buy food
Stayed 3 nights in Jan 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay, but it will be better once they have better wifi and TVs for the times you don't want to go outside or need to stay in.
Stayed 3 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Es horrible! No hay utensilios en la cocina ( solo platos, vasos y cubiertos de mesa), el hotel tiene un mal olor y ni decir el agua ( no es agua tratada, totalmente salada). El apartamento con cero detalles. No incluye limpieza asi que si vas por varios días debes pagar adicional!
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
The place was ok but the service was really bad. I called 5 times asking for sheets because we didn’t have enough. We stayed for two nights and never got them even though I kept calling.
Stayed 2 nights in Feb 2021
Response from Ecommerce on Apr 4, 2021
Dear Customer, Thank you for the review regarding your recent stay. We are sorry your experience did not meet your expectations. Your comments will help us to evaluate our amenities and services. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit us. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Place is nice and people also ,apt excellent and beach,only problem was wifi slow in the room
Stayed 9 nights in Feb 2021