Stayed for a week a month after hotel was “renovated”.
Well - here is a quick overview.
The Good
1. Animation and shows
2. Tierra restaurant
3. Location
4. Service at bars and coffee shop (Thank you Anderson, Ruth and Fernando).
The Bad -
1. Food at buffet and all restaurants but Tierra
2. Service at restaurants, reception, cleaning (they forget to clean or if they don’t, they forget to leave towels).
3. Beach cleaning from sargassum.
4. Outrageous prices on anything extra
The very BAD
1. Hotel is NOT renovated, only 1 building, couple bars and restaurants. Rooms are disgusting, everything is old or not working, including power outlets.
2. No water (happened 3 times).
3. Electrical Blackout (happened 1 time property wide).
4. Mold everywhere in rooms.
5. Kids club is not finished but staff are very nice
6. Henzy - front desk person. Lazy, does not listen, does not care. Should not work with people.