Ratings based on 464 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
for Familiesby A verified traveller
Nice grounds, rooms could use a some TLCPosted 22-Apr-2014
Pros: The pool/beach areas and the recreation staff.
Cons: The rooms still need improving and check-in more timely. I want to welcoming smiles from the staff. The fitness facility needs a complete over-haul
Location: Rooms and pool are close to the beach...in the DR we never leave the resort.
Overall a nice stay. The grounds and facilities were well kept but the room left a little to be desired. Although we were assigned a "renovated room", the patio sliding doors did not lock, the ceiling in the bathroom leaked from the AC unit (which was nice and cool) and we had to keep the patio doors open during the first two days to air out the smell of the freshly stained closet doors. We were not given a room on our day of arrival until after 5:PM even tho check-in was 3:PM. Every day there was an issue with getting towels, they always left only 2 when we were registered as a family of 4. Clean towels were also an issue at the pool were we had to wait on a few days for towels to arrive. The staff were a mix ranging from very friendly to some not-so-friendly. The food was good, a wide variety each day. Nothing amazing but also nothing to complain about. The individual restaurants were also good. We had a lot of fun, the pool/beach staff were entertaining and the beach was beautiful.
for Everyoneby kyle bill from pennsylvania
Overall good timePosted 22-Apr-2014
Only complaint was the cleanliness of the pool it seems they wait till morning to clean it and the pool has floating and sinking cups all over it
for Everyoneby kat
Very nice and right on the beachPosted 20-Apr-2014
Pros: Close to beach and food and drinks were good
Cons: Hotel needs to offer free wifi. All others offer it
Location: We just hung out at the beach and pool
We had a great time staff was great and food was good. Would do it again.
by Tshituka from Atlanta, Ga
Hotel was subpar to sayPosted 19-Apr-2014
My husband and I visited Punta Cana for our honeymoon. We we arrived we had different room than what we requested with a leaking bathroom. The hotel was not able to change our room until the next day. Food was good. Omelette station during breakfast was the best. Hotel staff was very nice and helpful. And most of them speak a little English. Staying at a different resort when we return to Punta Cana.
by nick from n.j.
barcelo reviewPosted 17-Apr-2014
Pros: the beach.
Cons: staff can speak English instead of just nodding their heads. that's even in the restaurants. a la carte dishes sub par poor choices and not enough.
tiolet didn't work ,called five times waied an hour and a half for plumber. couldn't fix it correctly . had to change rooms. new room no towels dirty glasses(told maid, she washed them in the sink with her bare hands).No hot water for 3 days to take a shower.
for Everyoneby A verified traveller
Nice hote close to beach ? Food could be better.Posted 15-Apr-2014
Housekeeping needs lots of improvement. Lines feel very very old. Very bad cleaning bathroom.
by A verified traveller
nice hotel bad room servicePosted 12-Apr-2014
Pros: room service
rooms were dirty , room service was bad , long line at snack bar . had to change room twice
for Everyoneby Virgil from Las Vegas
Friendly staff, and nice hotel right next to beachPosted 12-Apr-2014
Pros: It is right next to the beach, and it is very clean. The swimming pools and green areas are very well kept.
Cons: The Hotel should have a shuttle for visitors and include ground transportation from airport to Hotel and back as part of the "all inclusive" package.
Location: I enjoyed the trip to the nearby Island of Sahona in the katamaran. I can say that this was the highlight of my trip to Punta Cana.
I had a good time just relaxing and sitting on the beach and dipping in the crystal clear blue ocean. The staff was friendly and the food was good. There was always fresh fruit and a variety of meats, with fresh salad.
Great Beach!Posted 10-Apr-2014
Traveled with a group of 14. Some rooms ok, some had ants, some very musty. Food was average for an all inclusive. I emailed a few requests before our arrival. All requests were granted and they went above and beyond helping celebrate a birthday. While the hotel was not impressive, the beach is amazing! Would not stay here again but the beer was cold and the sun was hot. What more could you ask for!
by will from s
Bad servicePosted 8-Apr-2014
No good food at all staft member not got bad customer service