Ratings based on 524 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveller
Terrible service. Old ugly/smelly rooms. Dirty pools/Jacuzzi.
for Everyoneby A verified traveller from South Carolina
Nice hotelPosted 20-Jul-2014
Pros: The entertainment staff was very friendly inviting. They invited everyone to participate and included all of the guests. I also liked variety of food.
Cons: It was very hot in the hotel and in common areas. Air conditioner in the rooms did not blow out real cold air, it was more of a fan.
Location: In the hotel, they provide entertainment for all ages all day and night. They also have game room, tennis/basketball courts, rock climbing wall, etc.
We stayed for 5 days at this location and it was FABULOUS. They provided entertainment for the entire family throughout the entire day and into the night. The staff was friendly and helpful. We enjoyed every moment of our stay and would definitely recommend it to others.
by A verified traveller from Chicago
Could be betterPosted 18-Jul-2014
Staff was good...pools and food were good. Hotel could be cleaner and more updated.
for Everyoneby A verified traveller from Texas
Excellent beach, great location, entertainment galPosted 16-Jul-2014
Perfect for a couples vacation or family. Big resort with lots to offer. Want quiet? Head over to the Jacuzzis or left end of the beach. Want a party? Head over to the big pool or the right end of the beach. Want to play withnthe kids... tennis? Rock wall climbing, kids waterpark, volleyball, trapeze, game room, basketballl.... to name a few. Bringing the kids but want time alone? Drop the kids at the kids club! Food was great, entertainment staff knew all our names by the end of the week (Christopher and Mini Me were especially awesome!) Events were fun for everyone and still kept family appropriate for the most part. We traveled in a group of 8 adults from 33-37 yrs old and all had a great time. No issues, no surprises at check out, no worries!
for Everyoneby A verified traveller from boston
Was AwesomePosted 15-Jul-2014
We really enjoyed everything's .i will differently share with my all friends .
for Everyoneby A verified traveller from Connecticut
A Nice Week at Barcelo Punta CanaPosted 13-Jul-2014
My wife and I spent 7 wonderful days at Barcelo Punta Cana. The property grounds were spectacular especially the beach, which is perhaps the best beach we have ever enjoyed. The food was generally excellent as was the service staff. The entertainment was very good-- great dancers and singers, nice shows, and fun performers. A lot of talent. Lots of daytime activities for all ages. Our Housekeeper-- Zobedia--was excellent and kept the room very clean. She was also very courteous and amenable. There was a lot of good food variety. The bad points: the fitness center sucks-- old exercise equipment, no treadmill and step machine, small space and poor air conditioning. The condition of our room was poor-- torn curtains and bad telephone unit. Large and various swimming pools that were well designed, including one for children, and well maintained added to the relaxation value. Overall this was a good value for the money, especially with the all-inclusive package. A 4 in our view.
for Familiesby A verified traveller from new jersey
Great family vacationPosted 12-Jul-2014
Pros: location and friendliness
Cons: not everyone but some staff need to smile more and enjoy what they do
Location: great location. close to airport. activities/tours offered
it was my second time at this hotel. We have a wonderful family time there. Staff was helpful. Entertainment was great. Activities at hotel and food are great.
by A verified traveller from Punta Cana, Dominican Republic
I would give it a '0' if I could...Posted 10-Jul-2014
Pros: Absolutely NOTHING! I was treated with disrespect and dismissed as a liar when I reported my property stolen.
Cons: Have courtesy for their guests. Learn respect and the art of proper security. The rooms were old and outdated. The food was terrible, staff was rude.
We arrived early to enjoy lunch and the pool until our room was ready. They told me come back at 3:30. I was there at 3:30 and was told to wait a minute while they checked on our room. Thirty minutes later, I went back to the desk to ask them if it was ready. Another ten minutes later they said it was and gave me the keys. I had to go inform the bellboy myself of my room number and to send my things. When I got to the room, it was disgusting. Dirty wet washcloths in the middle of the room, beds stripped and it smelled terrible. I went back down and had to wait another thirty minutes for a new room. The second room was decent. The next day I told housekeeping I just wanted towels, no need to come in and clean. The did not have any bath towels and would come back. Never did, until... We left for dinner at 8:30 and returned about 9:45 p.m. There were bath towels in the bathroom and my iPhone was stolen from the charger on the nightstand. Security came and went through my purse, suitcase, beach bag, etc. I filed a report with security and was told they need 24 hours to investigate and check the card reader on our door to see whose card was used during that time. I checked in with them the following night, 24 hours later and was told to check back the net morning at 9:30 a.m. because that employee wasn't there that day. When I checked with them at 9:30 a.m. I was told that because she did not have it in her hand, they had no proof. I was basically called a liar.
by A verified traveller from Ft. Laud, Florida
Nice hotel but.....Posted 10-Jul-2014
Hotel was nice but could use a major facelift. Service was terrible. The theater shows were the worst i have seen (we have been to Punta Cana 4 times at other hotels). The house keeping for our room were also the worst i have experienced. They just made the bed and took our towels and most of the time didnt give us clean ones we would have to call the front desk and wait a couple of hours to get clean towels. I do not recommend this hotel.Go to the Majestic Ellegance that was a fabulous hotel.
for Everyoneby A verified traveller from massachusetts
Close to the beachPosted 7-Jul-2014
Boring but nice beach food no so good but was good experience
Comment from Hotel Management
11-Jul-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, First of all, we want to thank you for having chosen Barceló Punta Cana as your holiday destination and for taking time to post your feedback regarding your recent stay with us. We hope to give us the opportunity to provide the care and quality you deserve at a future visit. We remain at your entire disposition for any assistance you might need before your visit. Yours sincerely, General Manager at Barceló Punta Cana"