Ratings based on 763 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
71% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 26-Jul-2015
Good hotel and food but the staff in the buffet could use some training and they were rude at times and ignored you. When calling for more towels or anything to your room you sometimes have to call about 4 times to get what you need. So staff needs to be friendlier
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2015
The pool not clean ,the hotel is nice Restaurant nice Buffet nice People staft nice
2 out of 5
by A verified traveller from NJ

Beautiful beach, awful room

Posted 26-Jul-2015
The beach and pool are very nice but the rooms are gross. They smell like mold, the beds are very uncomfortable and the pillows smell. The front desk help is useless and they don't help you. It's impossible to get a reservation at the restaurants. At 7 am they are all booked! The entertainers are fun but the drinks are watered down cheap alcohol. Take the seaquatic trip, that was the best part! Bottom line, Punta Cana is beautiful but stay at another hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel close to the beach

Posted 18-Jul-2015
This resort is very nice and close to the beach. The staff was very good at making sure our stay was the best possible. There are lots of activities on site for every age group so you can have a great time and not have to leave to go on excursions offsite. We did take the 2 hour snorkeling trip from our beach and it was very nice. I would definitely recommend making reservations and eating at the restaurants nightly. Be sure to make your reservations the first day there. Great trip.
Comment from Hotel Management
24-Jul-2015 by Marcos Castillo, Hotel Management
Dear Guest, On behalf of our team and the management, we would like to thank you for taking the time to write a review regarding your recent stay in our property . We are delighted to learn we were able to meet and exceed your expectations. We will be sharing your review with our team, that made your stay more enjoyable. We look forward to serve you again in the future and provide you another unbelievable Barceló Punta Cana experience. Kind regards, Director Barceló Punta Cana
4 out of 5
Recommended
for Everyone
by A verified traveller from Orlando, FL

Excellent Entertaiment

Posted 17-Jul-2015
Pros: Food, entertainment , all included
Cons: Free WiFi currently is very expensive , Costumer Service at the lobby not good, pool cleaning and surface needs repair
Location: nothing to do if you don't have transportation, Tours are very expensive, and gift shop prices also very expensive, Coco Bongos tours was good ,
Entertainment : Excellent , Scooby Doo and mini me great, Theater shows excellent, aquatics activities. Beaches: beautiful although they need cleaning Swimming Pools : beautiful , big enough but they need to be resurfaced and clean often too much people they were always cloudy. Restaurants: Food was very good in all restaurants , Service good Rooms, very comfortable and they keep it clean every day Security : there was always a security person in each floor i liked that Lobby personal: not good , too much people for 3 people in there , they don't offer good help. they tell you to come back every half an hour and then they don't remember you or they keep procrastinating Spa: Excellent service, but they should have a shower area with shampoo, conditioner and gel and towels for those who had schedule an appointment and they don't have time to get to the room. Internet: WiFi too expensive they should have designated areas with free WiFi
Comment from Hotel Management
24-Jul-2015 by Marcos Castillo, Hotel Management
Dear Guest, Thank you very much for taking the time to write a review regarding your recent stay in our property. We are delighted to learn you fully enjoyed your holidays and our animation staff. We are very sorry for the issues with the front desk and wi fi services, and will be working on this and avoid it to happen to future guests. We look forward to your next visit. Regards, Director Barceló Punta Cana
5 out of 5
Recommended
for Everyone
by A verified traveller from New york

great vacation

Posted 17-Jul-2015
Pros: very clean and friendly people,food is good and restaurants very lovely.
Cons: very happy with Barcelo.
Location: everything available
very nice hotel,friendly staff,good food, beautiful beach,a lot of drinks and we will go back!
Comment from Hotel Management
24-Jul-2015 by Marcos Castillo, Hotel Management
Dear Guest, Thank you very much for taking valued time to share with us and all Trip Advisor readers your experience on your last trip to our resort. We appreciate your kind comments and we are very pleased to know that our staff was able to make your stay a relaxing one. Please rest sure we will share your words with the related departments, our colleagues at the property word daily to provide the best vacation experience and is always nice to be recognized on your work. We look forward to welcome you again. Receive our warmest regards from the Caribbean. Director Barceló Punta Cana
1 out of 5
by A verified traveller from providence, ri

place makes me not want to go back to punta cana

Posted 16-Jul-2015
place makes me not want to go back to punta cana wish ocean blue and sand wasnt sold out that place is awesome. this place was dirty cheap everything from food to alcohol to cleaning pool gross rooms dirty was an awful excerience at barcelo never will i be back. glad i won $200 at the casino that was the only plus of the stay....
Comment from Hotel Management
25-Jul-2015 by Marcos Castillo, Hotel Management
Dear Guest, Thank you very much for taking some of your valuable time to review your stay at Barceló Punta Cana Resort. Beforehand, I want to apologize for the inconveniences caused during your stay with us. That definitely is not the image we wish to project and I can guarantee this is not a common practice in our resort. We would like to remark that the handling and security of our Food and Beverages is one of our main priorities and this is the reason why we are affiliated and follow the international Food Safety Program (the Crystal standards), which evaluates and audits all the levels of quality in food and beverages as well as everything related with the quality and hygiene periodically. We hope to have the opportunity to serve you again in a not very distant future. Kind regards, Director Barceló Punta Cana
4 out of 5
Recommended
for Everyone
by A verified traveller from massachusetts

overall stay

Posted 15-Jul-2015
Pros: Premium club package was great. Most definitely do it again.
Cons: Room updates,a little aged and lack of maintenance. Better air conditioning. Better wifi.
Location: Great day trips, way overpriced photographers at the dolphin explorer . Big tourist trap my opinion. The dolphin trip itself was awesome .
Enjoyed the pool and beach,grounds were beautiful Maintained . Staff was very friendly,throughly enjoyed the club premium option. Great people to deal with. All the restaurants were fabulous,buffet I felt needed some improvements on food quality . One thing I didn't enjoy was being bothered constantly by the hotel venders trying to get you to use there services . If I need services it should be up to the guest to find it without the harassed from pool side salesmen . Overall a pleasing vacation.
Comment from Hotel Management
24-Jul-2015 by Marcos Castillo, Hotel Management
Dear Guest, Warmest regards from Punta Cana! We thank you for having left a detailed description of your vacation at our Barceló Punta Cana Resort. We are delighted that you were able to have a wonderful and memorable vacation in our care. It is a great pleasure to have received your compliments towards our resort but most our staff in general, especially to the premium club whom we assure you will receive your kind words. Once more, we appreciate you having left your feedback and we look forward to your return to our resort. Best Regards Director Barceló Punta Cana
4 out of 5
Recommended
for Everyone
by A verified traveller from miami

Nice hotel to relax, food was great.

Posted 15-Jul-2015
The hotel could use more areas with air conditioning. The excursions a bit pricey. The food was great. Drinks not so much. Selection very limited. The staff was very friendly and attentive. The Taino theater needs fans,
Comment from Hotel Management
24-Jul-2015 by Marcos Castillo, Hotel Management
Dear Guest, Thank you for forwarding to us our mutual clients’ letter regarding their recent stay at our Hotel. First of all, we would like to apologize for any inconveniences that they may had which the air conditioner. As we are committed to achieve our guests’ total satisfaction, their opinion is of the utmost importance for us. We have taken good note of their comments and you can be assured that we are taking the appropriate measures to improve the quality of our services and facilities. Best Regards, Director Barceló Punta Cana
2 out of 5
by A verified traveller from Texas, United States

Disappointing

Posted 14-Jul-2015
The Guest Services staff and Reservations Policy for restraunts were horrible. The food was very disappointing. The hotel was ok however the casino was a joke. 2/3 of machines didnt work. Had to go to Hard Rock Resort and Casino to see a legit Casino. The pools were very nice. Probably the best thing about the resort but not worth the price. Overall disappointing and we will not return.
Comment from Hotel Management
24-Jul-2015 by Marcos Castillo, Hotel Management
Dear Guest, Thank you for forwarding to us our mutual clients’ letter regarding their recent stay at our Hotel. We sincerely think that our guest Services staff, are educated and a symbol of hospitality. For that reason, we cannot imagine that our employees are using impolite terms. We have an ongoing training program about courtesy and customer services. Our sincere apologies for any exception, which may have occurred in this aspect. We hope to have the opportunity to serve you again in a not very distant future. Best Regards. Director Barceló Punta Cana