Ratings based on 647 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
69% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Beatiful setting! Terrible food,rooms dirty I ac..

Posted 22-Feb-2015
3 out of 5
for Everyone
by A verified travellerfrom Caribbean


Posted 20-Feb-2015
Pros: Bed was comfortable. Lots of options for food. Food was "ok" not 5 star or even 4. However, Enjoyed the pasta that is made freshly in front of you.
Cons: Rooms need to be renovated.Rusty shower heads.Glasses/Plates smell fresh(not in a good way) Like they need to be washed with bleach&dishwashing liquid
Location: Location was the best part of it! Dolphin explorer near by. would definitely recommend & la isla saona (long trip but worth it)
What I liked: Location Barcelo premium signature drink pool bed What I did not like: Glasses are not washed via dish washer. They are simply turned upside down on a brush in a bucket and given a few swishes. The rim is not even wiped or scrubbed. So if someone was wearing lipstick it may not be cleaned off the rim properly. (You can see them in action at the bar) I can't even imagine how the plates are washed because that you don't see and they certainly don't smell clean. It sometimes made me feel to barf. The towels also could use a hot water wash and some fabric softener for the smell as well. The water was a bit rough for swimming but still a beautiful beach. Minimal seaweed. All rooms should be renovated. Drinks ie pina colada are not made in a traditional blender so its some mix. Not as good as the real thing! Waited more than an hour for room upon check in as it was not ready way past 4pm (check in is at 3pm) and after a long flight all you wanna do is get cleaned up and relax
4 out of 5
for Everyone
by A verified travellerfrom Derry, NH

Awesome all-inclusive resort

Posted 19-Feb-2015
Everything was excellent. However, the room had really thin walls and it sounded like our neighbor was in our room at times.
2 out of 5
by A verified travellerfrom Macomb, MI

Do NOT waste your money at this "resort"

Posted 17-Feb-2015
Pros: This resort has a very large beach footprint, which is beautiful & provides plenty of space. Of course neighboring resorts also share this beachfront
Cons: The level of service needs an enormous boost along with the attitudes of the staff. The food needs a ton of help and the rooms need to be updated
Location: Monkeyland is a great excursion and highly recommended. The Saona Island excursion is absolutely beautiful and a great day-filled trip!
We have stayed at several all-inclusive resorts and this one was like none other. The staff was rude and spoke English only when it was convenient for them. It was giant effort to get the bartenders to provide guests with drinks. Beach towels were a hot commodity and if you didn't get one early you were out of luck - and do not even think about exchanging it for a fresh one throughout the day or you will be handed a towel card instead of a clean towel (no joke). The rooms were very tired and in need of major updates. Our room was cleaned after 5:30pm so taking a shower and preparing for dinner was delayed in order for this process to happen. The shower provided little water pressure, which would change between hot and cold water. The food was awful and that is stating this politely. Plan on packing boxes of protein bars unless you desire to lose weight. This dining room will certainly provide you with substantial weight loss. I do not like to complain, but I do not want you to be disappointed about spending money here for poor services, terrible food, and rude staff interaction unless you're into these sorts of things then spend away.
3 out of 5
for Everyone
by A verified travellerfrom new york

Beautiful resort

Posted 16-Feb-2015
Apart from the rooms (awful rooms, needs serious and quick updating) I must say the bed although old was very comfy. Everything in the rooms is falling apart. As long as you are out of the room, you will enjoy everything else. Staff are great, entertainment crew...Francis, Daniela, Minimi were just amazing and lovely to talk to. Miguel at the front desk was exceptional in trying really hard to meet our needs re the room situation. The staff is the face of Barcelo' and I would be so ashamed having to work in a place where I know I'm checking people into rooms which is of no fault of theirs. They are in that position because they have to work. So people please cut the slack on the staff at Barcelo'! The owners of this resort are the ones who need to get their acts together! All in all my husband and I had a wonderful time and we will return again, but will book a suite next time.
3 out of 5
by A verified travellerfrom Chicago ,IL

u get what u pay for

Posted 6-Feb-2015
Pros: i liked the beach , and some of the restaurants they have
Cons: a lot of stuff starting with their door locks , also the ac unit in our room was very very loud
Location: we never left the resort so i don't know about things near by but i think the location is not bad
We stayed there for 5 nights Jan30-Feb 4 .Most of the staff is very friendly ,but a lot of them don't know a word in English witch is very frustrating , we had a problem with entry door lock, and tried it to get it fixed but never happened .
3 out of 5
for Families
by A verified travellerfrom bklyn ny

the hotel and the show are nice , nice view,

Posted 31-Jan-2015
Pros: no one to talk with , to help u
Cons: the room and bath room very old
Location: nothing to do around
I was in room 4417 . and I find 9 items the have to fix , and no one care, the have to give free wfi.
5 out of 5
for Everyone
by A verified travellerfrom boston ma

Great hotel

Posted 29-Jan-2015
I had an amazing time. Food was good and staff was friendly. very clean and spacious rooms.. Check in was bad I had to wait about 40 minutes because they couldn't find us In the system
4 out of 5
for Everyone
by A verified traveller

good hotel for vocation

Posted 28-Jan-2015
the hotel is easy to find, beautiful hotel, beautiful beach, to swim in the pool is comfortable, good design And really put heart on that, the staff there is Nice, And safe guy pay attention to the child, So good experience for the vocation! the only thing is that the food Can be Better,!
4 out of 5
for Everyone
by A verified travellerfrom BROOKLYN NY


Posted 27-Jan-2015
Pros: price and staff
Cons: Buffets
Location: Lots of things to do, not too far from main clubs and adventure land
This hotel was quite a suprise, the grounds are clean and easy to navigate not some some of the huge resorts where you get lost or have to take a tram from one end to the next. Pool was nice, beach close on property, Buffets were limited but the restaurants were good. overall great stay . oh they had free rock climbing and trapeze FUNNNNN!!!