Ratings based on 635 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
69% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Students
by A verified travellerfrom DR

Posted 26-Jan-2015
could be better, the room was ok, but the service and the staff are not prepare for the job.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice people, Great beach

Posted 23-Jan-2015
We had a great stay at this hotel. Loved the people and the beach.
2 out of 5
by A verified travellerfrom Puerto Rico

Not another chance!

Posted 21-Jan-2015
This hotel is completely outdated, especially the rooms. The bathroom is old and ugly. We were celebrating our 17th Anniversary and stayed in the room most of the time :) the beds are awful. Other than that the premises look oudated but pools were great and beach also! The chair lounges are ugly and some damaged. We are not returning!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom virginia

Food

Posted 20-Jan-2015
They need to better the food . it felt very insipid sometimes , no flavor.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NJ

Very Nice hotel , good food , good shows ,

Posted 19-Jan-2015
its was very nice family vacations with a lot of activity and shows . Nice pools . Some of the staff don't speak English but there very friendly . I recommend it
2 out of 5
by A verified travellerfrom wayne, NJ

old hotel not maintained well don't waste your vac

Posted 18-Jan-2015
We're married couple 33 years old and 30 with 4 years old and 7 months We went there to attend a wedding everyone of 32 people that were invited had lots of complains abut this hotel ... Starting with the hotel staff, you can tell they're not paid well not trained and also used to customers complains and not doing anything about or the least when super nessisary ... Most rooms roofs were leaking when it rained, we lost cold water and hot water almost every day at the worst times, you call they tell you 20mins and it last 3 to 4 hours I'm a father who hd to wash 7 months baby from beach sand with cold water there and also we all had to take cold showers the day of the wedding it was the same for all other guests. Food is the only decent thing there but all drinks suck... A lot of things are broken and out of service hangers shower heads closet doors outdoor jacozy and lots more and you can tell they just don't wanna spend the money to fix anything
3 out of 5
Recommended
for Everyone
by A verified travellerfrom CT

Budget-friendly, beautiful getaway

Posted 16-Jan-2015
The property and hotel itself are beautiful. I feel the price was fair, but you get what you pay for. Many of the rooms needed some upgrades. The beds were not very comfortable and many bathroom ceilings leaked (condensation we were told). The staff in the bars and restaurants are very friendly and accommodating. Many staff members do not know much English, so knowing Spanish is very helpful. As for shopping, the hotel shops are expensive and don't have a huge variety of items, so look out for beach vendors that sell bags, hats, sunglasses, and cigars. There is no reason to leave the resort, since the outside area is very desolate. The food at the buffet was fair, but there was a huge variety. The Japanese and French restaurants had great food.
2 out of 5
by A verified traveller

Posted 14-Jan-2015
Pros: Specialized restaurant's were good, buffet not so good.
Cons: The entire facility needed repairs and staff could at least pretend they want to be taking care of you!
Nobody seems to care about the customers at this resort. Could not get waited on by the bar tenders, bathroom in room was broken, multiple amenities at resort were "out of order", worst though was that nobody spoke English so when you had a problem they just stared at you and could address it. Very disappointed and will never go back!
2 out of 5
by A verified travellerfrom Canada

Nice beach but...

Posted 12-Jan-2015
Guest service needs to assist guests and try to provide assistance. Variety of food provided but quality wasn't the best.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Reading, MA

Nice hotel with a great staff but needs updating.

Posted 12-Jan-2015
Pros: The staff was great and helpful. We were very happy with our new rooms. There were a lot of restaurants to choose from.
Cons: Overall the hotel was nice but in need of some maintenance updating Rooms should be ready at check in time Food @ the buffet was just ok
Location: We just stayed in the resort for a relaxin vacation, no need for us to leave. Location is good, things to do are within about 30 mins or so.
We had a problem with our rooms at check in but the next afternoon guest services made sure that we were happy with our new accommodations. My husband and children surprised me and set up for us to have our wedding vows renewed (25th anniversary this year) at the hotel beach. It was a wonderful experience that went beautifully. It will be a vacation we will never forget.