Ratings based on 722 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
71% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2015
Great hotel for a budget trip, but don't have high expectations. Recommend making dinner reservations every night as the buffet isn't that great for dinner, acceptable for breakfast and lunch.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new jersey

Great resort right on the beach!

Posted 18-May-2015
When choosing my vacation i was very picky i knew i wanted to be in punta cana but ive never been...based on the reviews is what brought me to barcelo punta cana. I have not one complaint the food in all of the restaurants were great, everyone was always so helpful and pleasant, the room was beautiful i will be returning back for sure!!
1 out of 5
by A verified travellerfrom New York

Thumbs DOWN

Posted 15-May-2015
Went in with as much as an open mind as possible after reading multiple bad reviews. Upon arrival to hotel, we were told to leave baggage at front, go check-in, go back to the front to get baggage only to go back in through the same area where we checked in. As soon as we walked into the room, we noticed the room wasn't completely cleaned as we opened the closet & came across clothing from a previous guest. We had requested to have a crib in the room which we didn't before placing a few calls & after several hours later. Once the crib was brought to the room it was extremely dirty (it appeared to have mouse droppings on the bottom wood). There were a couple of days where housekeeping didn't make it to the room to clean & times where the mini bar wasn't replenished, on one occasion it took over 12 hours (3AM) to finally get a bottle of water in the room. The overall appearance of the resort is run down. The beach was nice but the only shade was by the palm tree area which if you're not careful you can trip over the roots. The food was the same pretty much every day & pretty blah. The staff, we found to be very rude & it definitely wasn't the language barrier as we speak the language. The resort seems to post a comment after almost every negative review & claims to be improving the conditions of the resort yet when we were there we saw no one trying to make any changes to either the services (even after complaining) or appearance of the place. Definitely wouldn't go back!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Very relaxing time

Posted 14-May-2015
We came to relax and relax we did. Overall the hotel was very nice and well maintained, the restocking of the minibar was sloppy everyday. I had to call and ask for water and sodas every day. The quality of alcohol was not the best but as we weren't drinking that wasn't a big deal. Rosmary at the towel area was awesome and very helpful and always very nice to our baby boy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-May-2015
Very nice grounds, no problems, friendly staff,decent food.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-May-2015
Good all-inclusive hotel. Only negative would be the wireless connection which was awful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Rutherford nj

Excellent

Posted 11-May-2015
Staff was very accommodating, freindly. Food was excellent, the Dominican restaurant and french were our favorite. The room service staff was great.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Hampshire

great location, on site beach.

Posted 8-May-2015
Pros: Love the staff all so friendly
Cons: More restaurant reservations,
Room ready when arrived at 1pm. Pools clean and sparkling. Entertainment and activities all day long. Buffet dining was okay but if you are choosy not good. The separate restaurants were great. Will be going back again next year all ways a great time.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom shelby twp, mi.

Posted 1-May-2015
Pros: Service
Cons: Better and more verity of food at the Buffy
Location: The barcelo casino was bad.!!!.we went to the hard rock casino and we had a good time....we also walk the little shopping center and that was good
We had a great time ...we will be back....the night time shows need to have more English .
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing!

Posted 28-Apr-2015
The beach was amazing! Food was good, room was awesome, staff was friendly. Overall wonderful vacation!
Comment from Hotel Management
4-May-2015 by Marcos Castillo, Hotel Management
"Dear Guest, It is a pleasure to know about your stay with us. Thank you very much for your comments. We were pleased providing you an excellent service and to know that you liked much. Receive warm regards from all our staff. Thank you for choosing us! Yours Sincerely, Manager Barceló Punta Cana "