Ratings based on 614 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
69% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Detroit, Michigan

Very nice resort, clean! friendly staff.

Posted 20-Dec-2014
Will like to visit again. Hotel close to the beach. Food was plentiful and lots of choices for all ages.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver , Canada

great location right on the beach

Posted 15-Dec-2014
Pros: Location to the water , nice big pools , lots of activities , good food
Cons: Check in and out service , was lacking at times with only one person on duty to handle buses of travellers
Location: Shopping is close by as is golfing at numerous courses
Great location right on the beach . Easy to get too from the airport , the new highway makes the drive alot faster . Clean hotel , great staff , kid friendly , with lots of activities . The food was very good in the buffet, with lots of selection for everyone's palate . The resturants were a hit and miss on certain nights , but should be tested for your own opinion . The casino is small and is abit of a dissappointment ( but i wasnt here to gamble) The theater offered a different show every night and is a must see on your vacation at least once . The ocean was very nice , warm but refreshing , and could be abit of a handle full on windy days with the bigger waves . And if you needed anything stop bye and see Mini Me he would surely be able to help you out . Overall an enjoyable stay
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, ON

Great Beach!

Posted 13-Dec-2014
I enjoyed my stay at this hotel. I was very relaxed. The hotel was beautiful. I liked the architecture and the grounds. The hotel was close to the beach. The staff was very helpful. The buffet service had a good variety of food. I would return to this hotel.
Comment from Hotel Management
17-Dec-2014 by Jose Maria Ribas, Hotel Management
"Dear Client, Thank you for such magnificent compliments and details regarding your stay here with us at the Barceló Punta Cana! We strive to provide our guests with exquisite service and a wonderful guest experience. We can't wait to have you as our guest again, thank you and come back soon! Cordially, General Manager Barceló Punta Cana "
1 out of 5
by A verified travellerfrom Canada

Don't waste your money

Posted 12-Dec-2014
Don't waste your money - the worse resort we have ever stayed at. The food was terrible. Buffet consisted of hot dogs cut up 5 different ways. Staff did not speak any English and didn't even try to help you understand them. Rooms and hallways smelled like paint. Doors had 5 inch gap to your room, so it was super noises all the time. Definitely do not recommend. The pools were fantastic. We were happy to at least have that escape.
Comment from Hotel Management
17-Dec-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, Thank you for taking the time to share your comments concerning your stay at Barceló Punta Cana. We should inform you that most of our employees have good knowledge of English and we are constantly offering courses to all our staff to reinforce their level of conversation, especially to those in direct contact with our guests. Also, we have shared your comments toward your impressions of our gastronomic offer and service to our Food and Beverage department for revision and improvements opportunities. We guarantee our customers that our staff does work hard to ensure our guests are taken care of and happy here. We look forward to welcoming you on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
1 out of 5
by A verified travellerfrom long island new york

The worst service of all times

Posted 11-Dec-2014
I was there for my anniversary to make story short. I asked for toothpaste and toothbrush in the morning and got it on the next day after asking 50 times to different associates. While playing pool I decided to use the bathroom. They were all dirty. Went to the associate that was taking care of that area told her they were dirty and she reply. That is not my job. The worst experience I have ever gotten on a resort
Comment from Hotel Management
17-Dec-2014 by Jose Maria Ribas, Hotel Management
"Dear Client, Thank you very much for taking the time to share your comments regarding your stay at Barceló Punta Cana. Exceptional service is what we strive to be known for; we regret if during your recent experience with us this has not been the case. I have reviewed your comments and can assure you that I take them very seriously. Please accept my sincere apologies for not been able to full meet your expectations and rest assured that we have already taken the appropriate measures to address the situation with our Housekeeping Manager in order to verify this peculiar matter. We hope to receive you back in the near future, to improve your past experience impression. Sincerely, General Manager Barceló Punta Cana"
1 out of 5
by A verified travellerfrom Long Island NY

Tropical Princess

Posted 5-Dec-2014
Pros: Nothing
Cons: everything
Location: ......
I've had my review rejected twice, so here is what I think of the place from first hand experience !!!! The service is terrible the front desk will completely disregard legitimate complaints....ie... I had to be switched 3 times due to room leaking water, no acc....the food was terrible and all the restaurants where mediocre at best. Recommend you don't spend your money here.
Comment from Hotel Management
17-Dec-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, We would like to let you know that we take our guests observations into great consideration with the aim to reinforce the quality of our services. We regret very much that we were not able to fulfill your expectations this time and I sincerely apologize for the issues you have commented. Thank you for your comment and we are looking to forward to welcoming you once again to have the opportunity to change any negative perception you may have about us. Best regards, General Manager Barceló Punta Cana
3 out of 5
by A verified travellerfrom Toronto

Nice beach, worn tired hotel

Posted 4-Dec-2014
Pros: beach, territory
Cons: stuff, meal, redecorating
nice beach, worn hotel, tired, lazy staff, the doors to the rooms do not close, is poorly water,bars inside only work to 11pm, the food is very average, the food in the restaurants on the reservation is awful. Items in the store are very expensive,problem with beach towels, things disappear in the rooms
Comment from Hotel Management
17-Dec-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, Thank you for taking the time to give us feedback about your recent holiday experience at Barcelo punta cana. We give serious follow up to all comments received and use them to help us improve our services and facilities. I would like to personally apologize for the series of unfortunate incidents that you experienced. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. In regards to your comments, we attended these issues with our Manager, as we found your concerns very important and had to be attended immediately. Please rest assured that your experiences are certainly not the norm of our service levels or standards Sincerely General Manager Barceló Punta Cana. "
3 out of 5
by A verified traveller

Not bad, but have been to better.

Posted 3-Dec-2014
Nice location, but the room left a little to be desired. Bathroom ceiling leaked the whole week we were there, not hot water one night, only got two bath towels the whole time we were there. The rest of the resort - food, beach, pools, entertainment were good.
Comment from Hotel Management
17-Dec-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, I would like to thank you for choosing the Barcelo Punta Cana for your holiday and also for sharing your experience with us. Every complaint, compliment and suggestion will help us to raise standards, as well as review and improve our services and facilities. We remain at your entire disposition for any assistance you might need before your visit Sincerely, General Manager Barceló Punta Cana
5 out of 5
Recommended
for Everyone
by A verified traveller

Family vacation

Posted 28-Nov-2014
Was there with family for a wedding. Over 40 guests. Had a great time. Just wish more staff spoke better English
Comment from Hotel Management
2-Dec-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, Thank you for your review! I was delighted to see that you enjoyed your stay with us and I am looking forward to welcoming you back to the Barceló Punta Cana in the future. All the best, General Manager Barceló Punta Cana "
5 out of 5
Recommended
for Everyone
by A verified traveller

Great vacation

Posted 28-Nov-2014
Had a great stay, went there for a family wedding. Everything went smoothly
Comment from Hotel Management
2-Dec-2014 by Jose Maria Ribas, Hotel Management
"Dear Client, We are delighted to hear that you enjoyed your stay with us. Thank you very much for sharing your experience with future travelers. Please know that we appreciate you taking time to write this positive review. We would like to have you back again in the near future to provide you again with outstanding, flawless hospitality service. Kind regards, General Manager Barceló Punta Cana"