Ratings based on 539 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from MA

Beautiful resort but staff is horrible

Posted 26-Aug-2014
Pictures don't do this place justice it is beautiful and a perfect getaway. But something seriously needs to be done about the staff. They are miserable and not willing to help, it is absurd. Also, how can this resort with room for so many people only have 2 wheelchairs. I requested one upon arrival and was told I would get it when another was returned. NO ONE COMMUNICATED WITH ME and my poor father barely got to leave the room because of this huge inconvenience. They didn't even notify me that we weren't able to get one. All in all, I would definitely travel to Punta Cana again but not to this resort.
3 out of 5
by A verified traveller from Mass Boston

Nice, pool and beach are close to hotel

Posted 21-Aug-2014
Package is all included Activities but when we got there the hotel manager said no activities are included. It's suck !!!!
Comment from Hotel Management
26-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest. Thank you very much for sharing your experiences regarding your recent stay at our resort. The activities with our animation team are all inclusive, but the activities (excursions) are not included in the all inclusive package, all guests must pay for the excursion in they want to do some of them. Thank you for your good comment about our poll and beach. Sincerely. General Manager Barceló Punta Cana "
1 out of 5
by A verified traveller from Miami

Very old rooms

Posted 20-Aug-2014
Pros: Food was good
The one bad thing I could not put up with was the old rooms, the bathrooms in particular. I wont book there again unless ALL rooms are renovated. When I got my room I was shocked to see how old it was. The roof in the bathroom was rusty and leaking water, the A/C was not working, everything was old, and the worst… there was a nasty yellow stain in the toilet. The porter called front desk and they changed me to another room. This one was also leaking water, A/C was not working either, and the toilet will not flush. I went to the front desk expecting apologies but instead spent an 1h to get another room. Finally got another room. Still leaking water (figured it happens to all rooms when a/c is turned off), still rusty stuffs, still old, but better than the others. I knew that this was no 5 stars hotel but I have been in 2 stars hotels with rooms better than this one. Noticed that other guess had similar complains and they get an attitude when people complain instead showing regret. I guess that they are tired of it. These other improvements are needed but in general you get what you paid for. Only few personnel are good at restaurants. Tips are shared are no tables are assigned to individuals so they never really take care of you, not even tipping; in particular at the buffet. Pool was good during the week. Became nasty on Saturday after a lot of people checked in that day. Didn’t like any of the “house” drinks and pre-mixed cocktails so I couldn’t enjoy drinking.
Comment from Hotel Management
27-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, First of all we wish to express our sincere apologies for any inconvenience that you may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Regarding your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department. We have taken note of your comments and please allow us to inform you that we are developing several improvements projects. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
2 out of 5
by A verified traveller

Overal Hotel is not clean

Posted 16-Aug-2014
Cons: EVERYTHING NEEDS IMPROVMENT
Personal is not friendly, slow,not interested, not worthed to spend time and money.
Comment from Hotel Management
27-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, First of all we wish to express our sincere apologies for any inconvenience that you may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Regarding your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department. We have taken note of your comments and please allow us to inform you that we are developing several improvements projects. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
Comment from Hotel Management
27-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, First of all we wish to express our sincere apologies for any inconvenience that you may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Regarding your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department. We have taken note of your comments and please allow us to inform you that we are developing several improvements projects. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
3 out of 5
by A verified traveller from New York

Average

Posted 13-Aug-2014
Pros: The grounds are beautiful! So beautiful and nicely kept, for the most part.
Cons: Staff personalities. Staff at resorts like this should be inviting and making me feel at home. I encountered nothing but rudeness.
Location: I did not leave the resort. There's at least 20 people a day coming up to you on the resort trying to sell you things but I was not interested.
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, We very much lamented any inconveniences that you have experienced while you were staying in our hotel, incident happens anywhere, but rest assured that this is not our policy or standard. We deeply regret the impression that was carried of our staff and our services, this is in no way the image we want to project, on the contrary to perceive our collaborators with the warmth and friendliness that characterizes the Dominican people, always providing the service expected by our customers. besides that Barcelo Punta Cana is working very strong training the staff to provide the highest level of satisfaction. Our employees are doing their best every day to achieve this goal. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Wonderful Hotel next to the water

Posted 13-Aug-2014
Pros: Clean room, excellent service
Cons: rooms
Location: Bavaro beach, swimming and only swimming. Best Beach ever.
wonderful vacations, couldn't ask for more. The hotel was next to the best beach- Bavaro. Thank you to the staff.
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, I appreciate the time you have taken to write your feedback and I am delight to read you had an awesome experience at our Barceló Punta Cana. It pleases us greatly to hear that you appreciate the exceptional hospitality service provided by our staff to make your stay a memorable one. We do our best to make our guests feel at home. We will be honored to welcome you back. Do not hesitate to contact us prior your next visit. Warm regards, General Manager at Barceló Punta Cana "
2 out of 5
by A verified traveller from Las Vegas, NV

The location is good, hotel is old

Posted 12-Aug-2014
Pros: staff, location
the hotel seems to be very old, stink pipes, water for the baths is very bad. When like water cold comes hot and vice versa. The workers are very good, despite the fact that many of them do not have the cultural level. but it is worth because they appreciate very much what they do.
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Warmest regards from Punta Cana, First I would like to thank you for your preference in selecting our Hotel Barceló Punta Cana for your vacation. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. Please accept our apologies for the situations you experienced during your visit. We would like to extend our most sincere apologies for any inconveniences these situations may have caused you and sincerely hope that these do not deprive us of having the pleasure of welcoming you again in order to be able to change the bad feelings this stay may have left you. Sincerely, General Manager Barceló Punta Cana "
2 out of 5
by A verified traveller

VERY DISAPPOINTING ABOUT THE PLACE

Posted 12-Aug-2014
Pros: SAY THAT POOL, BEACH, FOOD AND CERTAIN RESTAURANTS WERE GREAT!
Cons: THEIR PERSONAL, GUESS SERVICE PERSONAL, MORE ORGANIZATION
Location: NOT MANY
I WAS EXPECTING MORE, I THINK CLIENTS EXPECT MORE, I HAVE A LIST 1. THEY NEVER GIVE US THE ROOM ON TIME, CHECK IN, WAS SUPPOSED TO BE AROUND 1:30-2:00PM. WE WERE ALREADY TIRED OF THE FLIGHT, PLUS WEATHER TEMPERATURE DIDNT HELP. IT WAS VERY HOT, SPECIALLY WHEN YOU GO WITH KIDS. 2. THEY GIVE US THE ROOM AT 5:00PM BECAUSE THEY SAID THAT ROOM WERE CLEAN AND THAT THEY CLEANING THE ROOM. 3. WHEN I GOT INTO MY ROOM, THEY GAVE ME A ROOM WITH ONE BED, IT WAS WRONG BECAUSE WHEN I MAKE THE RESERVATION WITH EXPEDIA THEY TOLD ME IT WAS GOING TO BE 2 FULL BEDS. 4. I ASK FOR A WHEEL CHAIR FOR MY GRANDMOTHER AND THE CHAIR WAS FALLING A PART. SHE ONLY GET TO USED ONCE. 5. MAINTENANCE WAS NOT ON TIME. YOU WILL THINK THAT THE CLEANING PERSONAL, WILL CLEAN THE ROOM AROUND 11:00 AM OR NOON LIKE IT IS IN EVERY HOTEL BUT NO!. THERE WERE TWICE THAT I LEAVE MY ROOM GO TO THE POOL, BEACH ETC, I DIDNT COME BACK FOR ALMOST ALL DAY AND ROOM WAS STILL NOT CLEAN. 6. NOT SATISFY WITH THE PERSONAL . I DONT CONSIDER THIS RESORT A 4**** .. 7. GUESS SERVICE PERSONAL DIDNT TAKE IMPORTANCE TO COMMENTS I MADE ABOUT MY ROOM NOT BEEN CLEAN WHEN IS SUPPOSE.. 8. WELL, I DO HAVE TO SAY THAT POOL, BEACH, FOOD AND CERTAIN RESTAURANTS WERE GREAT!
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Please receive the warmest greetings from Barceló Punta Cana. Thank you for sending along your comments as our guest experiences plays a key role in this continuous process. We would like to apologize for not completely fulfilling your expectations and we are deeply sorry for the inconveniences you encountered. There are always different perceptions with the product and service offered by us; rest assured all these will be addressed to our management team in order to make the corrective changes. We regret that your disappointment with so many areas of our resort, has been conveyed through this forum and not once on site to any of the Management members, we are very resourceful and would have gladly gone above and beyond to formulate your experience in order to have you join the hundreds of extremely pleased and satisfied guests of Barcelo Punta Cana. We are looking forward to have the opportunity to serve you and most importantly be able to change your perception and regain your trust in our brand. Yours Sincerely, General Manager at Barceló Punta Cana "
1 out of 5
by A verified traveller

VERY BAD EXPERIENCE

Posted 12-Aug-2014
Pros: The beach is beautiful.
Cons: Training, more training all the time
Location: I did not see much but you can book several tours.
Honestly i felt very very disappointing with this hotel because the customer service is TERRIBLE t, the waiters at the restaurant do not care about you, I am sure there were enough staff I was there the first week August so low season no so many tourists, most of the time if i needed more coffee , water, silverware I needed to serve by myself, sometimes I tipped a waiter thinking that the waiter was going to be more attentive with me but no the waiter smiled, thanked and run away from me so again I had to get coffee or silverware by myself. Food TERRIBLE. not variety, tasted bad , dishes two days, schedule is horrible, restaurants do not open on time and when they are closing they are on a hurry so much much less customers services. My last day I was very upset because at the buffet restaurant I saw a lady on her sixties serving coffee by herself and the waiters were talking and having fun between them, I complained with one, Drinks OK, room good, clean, a few waiters love what they do but he majority do not. Beach INCREDIBLE.I got three different tours inside the hotel with the company BLUE ( seaquarium, Saona island , Haitises) nobody picked me up , I saw the guy who sell the tours (Jean Carlos) he made phone calls and told me they came here and you was not here, so after two hours of arguing I got my money back, the supervisor of the hotel did not supported me, she said is not their business i said I paid you all and she said no you paid to blue or expedia not me.???
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, First of all we wish to express our sincere apologies for any inconvenience that you may have encountered, as well as thank you for taking your valuable time to share your experiences with us. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. We deeply regret the impression that was carried of our staff and our services, this is in no way the image we want to project, on the contrary to perceive our collaborators with the warmth and friendliness that characterizes the Dominican people, always providing the service expected by our customers. besides that Barcelo Punta Cana is working very strong training the staff to provide the highest level of satisfaction. Our employees are doing their best every day to achieve this goal. We are looking forward to have the opportunity to serve you and most importantly be able to change your perception and regain your trust in our brand. Yours Sincerely, General Manager at Barceló Punta Cana "
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Jul-2014
Pros: The kids water slides
Cons: The bathrooms in the bedrooms
We love it, my son also because all the water slides we had so much fun. The food was delicious and they had a variety that is very good. The bathrooms in the bedroom need to be update
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Warm greetings from the Dominican Republic, especially from all the team working in our Barceló Punta Cana. We would like to thank you for having choosing us again as your holiday destination, thanks for your loyalty. We would also want to express our gratitude for taking the time to letting us know your impressions about our hotel. Please be assured that we are preparing all the details before your arrival and make of your next vacation the most enjoyable and memorable experience in the Caribbean. Sincerely, General Manager Barceló Punta Cana "
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Warm greetings from the Dominican Republic, especially from all the team working in our Barceló Punta Cana. We would like to thank you for having choosing us again as your holiday destination, thanks for your loyalty. We would also want to express our gratitude for taking the time to letting us know your impressions about our hotel. Please be assured that we are preparing all the details before your arrival and make of your next vacation the most enjoyable and memorable experience in the Caribbean. Sincerely, General Manager Barceló Punta Cana "
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Warm greetings from the Dominican Republic, especially from all the team working in our Barceló Punta Cana. We would like to thank you for having choosing us again as your holiday destination, thanks for your loyalty. We would also want to express our gratitude for taking the time to letting us know your impressions about our hotel. Please be assured that we are preparing all the details before your arrival and make of your next vacation the most enjoyable and memorable experience in the Caribbean. Sincerely, General Manager Barceló Punta Cana "