Ratings based on 542 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from New Jersey

Never go in September!!!!

Posted 15-Sep-2014
The adult pool was out of commission.. Which included the only swim up bar! Locals were there on weekends so pool was crowded! Some staff was helpful, but most had attitudes. Be careful when it rains because the floors, especially in the lobby are extremely slippery! Don't go for a week--too long and u get bored unless you book excursions. And lastly, the club downstairs had a wet mop smell to it! Yuck! Only went one night.
3 out of 5
Recommended
for Everyone
by A verified traveller from california

Posted 13-Sep-2014
Great people. Very nice staff. Our bathroom had a leak n we told d front desk a couple of times about the problem but they never did anything about it although they said they would. I didn't make a big deal out of it because d view from my balcony was amazingly beautiful. The food is diffent but everyone is very attentive.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, Massachusetts.

A great hotel in Punta Cana

Posted 10-Sep-2014
Pros: The inclusivity nature of the hotel. Also closeness to the beach and a lot of activities for the day
Cons: Checking in process for the guests. The process is abit slow. Also, the hotel needs to avoid some mistakes like giving two guests same room.
Location: Shopping just outside the hotel gate, tour the Bavaro beach and shopping on the great malls. Also you can go to swim with dolphins.
Barcelo Punta Cana is a great and big hotel. Good facilities and ALL inclusive including alcohol. Good variety of food and great staff.
Comment from Hotel Management
18-Sep-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, Foremost we would like to thank you for having taken some of your valuable time to post your review after having stayed with us at Barceló Punta Cana. It is a pleasure to read, that you had a wonderful experience in our Hotel, we are very happy to know that you enjoyed our facilities, our culinary experience and the service provided from all of our staff. Your comments regarding our check-in service are taken with special consideration. We are working with our staff to find better ways to organize our check-in service; we really appreciate your comments. We glad that you enjoyed our beach, it is amazing place,. We hope that you visit us in a near future Sincerely General Manager at Barceló Punta Cana "
3 out of 5
by A verified traveller from MA

Beautiful resort but staff is horrible

Posted 26-Aug-2014
Pictures don't do this place justice it is beautiful and a perfect getaway. But something seriously needs to be done about the staff. They are miserable and not willing to help, it is absurd. Also, how can this resort with room for so many people only have 2 wheelchairs. I requested one upon arrival and was told I would get it when another was returned. NO ONE COMMUNICATED WITH ME and my poor father barely got to leave the room because of this huge inconvenience. They didn't even notify me that we weren't able to get one. All in all, I would definitely travel to Punta Cana again but not to this resort.
3 out of 5
by A verified traveller from Mass Boston

Nice, pool and beach are close to hotel

Posted 21-Aug-2014
Package is all included Activities but when we got there the hotel manager said no activities are included. It's suck !!!!
Comment from Hotel Management
26-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest. Thank you very much for sharing your experiences regarding your recent stay at our resort. The activities with our animation team are all inclusive, but the activities (excursions) are not included in the all inclusive package, all guests must pay for the excursion in they want to do some of them. Thank you for your good comment about our poll and beach. Sincerely. General Manager Barceló Punta Cana "
1 out of 5
by A verified traveller from Miami

Very old rooms

Posted 20-Aug-2014
Pros: Food was good
The one bad thing I could not put up with was the old rooms, the bathrooms in particular. I wont book there again unless ALL rooms are renovated. When I got my room I was shocked to see how old it was. The roof in the bathroom was rusty and leaking water, the A/C was not working, everything was old, and the worst… there was a nasty yellow stain in the toilet. The porter called front desk and they changed me to another room. This one was also leaking water, A/C was not working either, and the toilet will not flush. I went to the front desk expecting apologies but instead spent an 1h to get another room. Finally got another room. Still leaking water (figured it happens to all rooms when a/c is turned off), still rusty stuffs, still old, but better than the others. I knew that this was no 5 stars hotel but I have been in 2 stars hotels with rooms better than this one. Noticed that other guess had similar complains and they get an attitude when people complain instead showing regret. I guess that they are tired of it. These other improvements are needed but in general you get what you paid for. Only few personnel are good at restaurants. Tips are shared are no tables are assigned to individuals so they never really take care of you, not even tipping; in particular at the buffet. Pool was good during the week. Became nasty on Saturday after a lot of people checked in that day. Didn’t like any of the “house” drinks and pre-mixed cocktails so I couldn’t enjoy drinking.
Comment from Hotel Management
27-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, First of all we wish to express our sincere apologies for any inconvenience that you may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Regarding your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department. We have taken note of your comments and please allow us to inform you that we are developing several improvements projects. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
2 out of 5
by A verified traveller

Overal Hotel is not clean

Posted 16-Aug-2014
Cons: EVERYTHING NEEDS IMPROVMENT
Personal is not friendly, slow,not interested, not worthed to spend time and money.
Comment from Hotel Management
27-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, First of all we wish to express our sincere apologies for any inconvenience that you may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Regarding your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department. We have taken note of your comments and please allow us to inform you that we are developing several improvements projects. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
Comment from Hotel Management
27-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, First of all we wish to express our sincere apologies for any inconvenience that you may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Regarding your comments about our customer service, we must say that we constantly monitor our employees through our Human Resources and Quality Department. We have taken note of your comments and please allow us to inform you that we are developing several improvements projects. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
3 out of 5
by A verified traveller from New York

Average

Posted 13-Aug-2014
Pros: The grounds are beautiful! So beautiful and nicely kept, for the most part.
Cons: Staff personalities. Staff at resorts like this should be inviting and making me feel at home. I encountered nothing but rudeness.
Location: I did not leave the resort. There's at least 20 people a day coming up to you on the resort trying to sell you things but I was not interested.
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, We very much lamented any inconveniences that you have experienced while you were staying in our hotel, incident happens anywhere, but rest assured that this is not our policy or standard. We deeply regret the impression that was carried of our staff and our services, this is in no way the image we want to project, on the contrary to perceive our collaborators with the warmth and friendliness that characterizes the Dominican people, always providing the service expected by our customers. besides that Barcelo Punta Cana is working very strong training the staff to provide the highest level of satisfaction. Our employees are doing their best every day to achieve this goal. We look forward to welcoming them on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards. General Manager Barceló Punta Cana "
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Wonderful Hotel next to the water

Posted 13-Aug-2014
Pros: Clean room, excellent service
Cons: rooms
Location: Bavaro beach, swimming and only swimming. Best Beach ever.
wonderful vacations, couldn't ask for more. The hotel was next to the best beach- Bavaro. Thank you to the staff.
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, I appreciate the time you have taken to write your feedback and I am delight to read you had an awesome experience at our Barceló Punta Cana. It pleases us greatly to hear that you appreciate the exceptional hospitality service provided by our staff to make your stay a memorable one. We do our best to make our guests feel at home. We will be honored to welcome you back. Do not hesitate to contact us prior your next visit. Warm regards, General Manager at Barceló Punta Cana "
2 out of 5
by A verified traveller from Las Vegas, NV

The location is good, hotel is old

Posted 12-Aug-2014
Pros: staff, location
the hotel seems to be very old, stink pipes, water for the baths is very bad. When like water cold comes hot and vice versa. The workers are very good, despite the fact that many of them do not have the cultural level. but it is worth because they appreciate very much what they do.
Comment from Hotel Management
16-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Warmest regards from Punta Cana, First I would like to thank you for your preference in selecting our Hotel Barceló Punta Cana for your vacation. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. Please accept our apologies for the situations you experienced during your visit. We would like to extend our most sincere apologies for any inconveniences these situations may have caused you and sincerely hope that these do not deprive us of having the pleasure of welcoming you again in order to be able to change the bad feelings this stay may have left you. Sincerely, General Manager Barceló Punta Cana "