Ratings based on 547 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Small hotel close to the beach

Posted 20-Oct-2014
The general areas of the hotel are well kept . The lobby and dining areas. The rooms are outdated . My first room the TV ans the locks on the door did not work. The room was also not very clean and the walls were dirty. We switched rooms and the second room was better and it was cleaner than the first . The food was bland and not very good at all . The second day we did not get towels for our room until the afternoon and were told there were not enough towels as there were to many guest in the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from miami

Excellent

Posted 2-Oct-2014
Very nice all the people who works there were exelent the food was great but the liquor was not that good
Comment from Hotel Management
18-Oct-2014 by Jose Maria Ribas, Hotel Management
"Dear Client, Thank you for taking the time to share your comments concerning your stay at our hotel. I am happy to hear you had a great stay with us and had a wonderful time with our staff, we will make sure to share your comments with our employees and we look forward to the pleasure of welcoming you back to Barceló Punta Cana. Sincerely, Best regards, General Manager at Barceló Punta Cana "
4 out of 5
Recommended
for Everyone
by A verified traveller from Grand Rapids, Michigan

Barcelo Punta Cana Resort in Domician Republic

Posted 1-Oct-2014
We visited D.R. in Sept. to attend a wedding. The wedding was beautiful & the weather was wonderful - mid to high 80s (F) every day & sunny! If it did rain, it would for only 15 min. then sunny & we were back poolside! Jesse Perez was an awesome employee! He was our go-to-guy who gave us info. on the resort & any other ques. we had regarding our stay. He was wonderful & helped to make our stay even more enjoyable! Thanks, Jesse! Omar was helpful also when we checked in - carrying our luggage to the rm. & giving us a brief overview. Although the pool with the swim-up bar was under construction we still loved the other large pool - which we could see from our balcony & the ocean in the back, too! (Rm. #2311) Nice king bed, decent bathrm., & the air conditioning was needed to sleep at night. We only drank the bottled water & water from the coolers, not from the tap. Buffet was good but we stuck to eating what we knew mostly. Overall had a great time lounging in the pool, drinking, eating, & soaking up the sun! Never did we have to fight for chairs or space, as Sept. is not a busy season there but by the end of every afternoon, all pool side chairs were full. But still there was plenty of seating at the ocean! A much needed vacation & fun wedding venue!
Comment from Hotel Management
19-Oct-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, We appreciate the time you have taken to share this positive feedback with us on Expedia. It's nice to hear that we have met your expectations and that in general our hotel, staff and service was of your liking and satisfaction. We will pass your impressions to Jessi and Omar whom will be happy to know about your kinds comments. We wish to welcome you back to our Barceló Punta Cana!!! Sincerely, General Manager at Barceló Punta Cana "
4 out of 5
Recommended
for Everyone
by A verified traveller from syracuse ny

Great hotel and amenities

Posted 23-Sep-2014
We took our honeymoon here and told the hotel it was our honeymoon however did not receive anything extra. While walking around the hotel we noticed other room with banners that said honeymoon on them... its a simple thing would have been nice if they acknowledged us.
Comment from Hotel Management
3-Oct-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, We would like to thank you for sharing your experience in our Hotel, with our future guests. We really appreciate your kind words and thank you again for staying with us. We take a lot of pride in our hotel and services and it really makes us feel good when we learn that we have been successful in accomplishing our mission of making an unforgettable stay. We hope to host you soon! Best regards, General Manager at Barceló Punta Cana "
Comment from Hotel Management
2-Oct-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, We would like to thank you for sharing your experience in our Hotel, with our future guests. We really appreciate your kind words and thank you again for staying with us. We take a lot of pride in our hotel and services and it really makes us feel good when we learn that we have been successful in accomplishing our mission of making an unforgettable stay. We hope to host you soon! Best regards, General Manager at Barceló Punta Cana "
5 out of 5
Recommended
for Everyone
by A verified traveller from Downey Ca

Excellent hotel, excellent service

Posted 20-Sep-2014
I highly recommend Barcelo Premium, they have an outstanding staff overall. Delicious food in the buffet and restaurants.
Comment from Hotel Management
3-Oct-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Receive the warmest greetings from Barceló Punta Cana. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill expectations. We remain at your entire disposition for any assistance you might need before your visit. Sincerely, General Manager at Barceló Punta Cana "
Comment from Hotel Management
3-Oct-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Receive the warmest greetings from Barceló Punta Cana. We would like to thank you for posting such a delighting comment and for having chosen us to spend your vacations. It is extremely rewarding to read we were able to provide you an excellent vacations and that we were able to fulfill expectations. We remain at your entire disposition for any assistance you might need before your visit. Sincerely, General Manager at Barceló Punta Cana "
2 out of 5
by A verified traveller from New Jersey

Never go in September!!!!

Posted 15-Sep-2014
The adult pool was out of commission.. Which included the only swim up bar! Locals were there on weekends so pool was crowded! Some staff was helpful, but most had attitudes. Be careful when it rains because the floors, especially in the lobby are extremely slippery! Don't go for a week--too long and u get bored unless you book excursions. And lastly, the club downstairs had a wet mop smell to it! Yuck! Only went one night.
Comment from Hotel Management
25-Sep-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest. Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We are very much lament any inconvenient that you may have encountered regarding the pool bar; please be informed that we had an emergency with some broken pipes, due to this reason we had to close the pool for a few days, this was not in our plan, unfortunately things happen. Therefore we do apologize for any discomfort that this matter could cause you. Moreover, we deeply regret the impression that was carried by our staff; this is in no way the image we want to project, on the contrary to perceive our good services quality and a professional and friendly staff that always providing the service expected by our customers. In reference to your comment about our night club; please be informed that we do our best possible to keep our public and private areas as clean as possible and free of odor. We look forward to welcoming you on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards, General Manager at Barceló Punta Cana "
Comment from Hotel Management
25-Sep-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest. Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. We are very much lament any inconvenient that you may have encountered regarding the pool bar; please be informed that we had an emergency with some broken pipes, due to this reason we had to close the pool for a few days, this was not in our plan, unfortunately things happen. Therefore we do apologize for any discomfort that this matter could cause you. Moreover, we deeply regret the impression that was carried by our staff; this is in no way the image we want to project, on the contrary to perceive our good services quality and a professional and friendly staff that always providing the service expected by our customers. In reference to your comment about our night club; please be informed that we do our best possible to keep our public and private areas as clean as possible and free of odor. We look forward to welcoming you on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barceló Hotels & Resorts family. Kind regards, General Manager at Barceló Punta Cana "
3 out of 5
Recommended
for Everyone
by A verified traveller from california

Posted 13-Sep-2014
Great people. Very nice staff. Our bathroom had a leak n we told d front desk a couple of times about the problem but they never did anything about it although they said they would. I didn't make a big deal out of it because d view from my balcony was amazingly beautiful. The food is diffent but everyone is very attentive.
Comment from Hotel Management
19-Sep-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest, Warmest regards from Punta Cana, First I would like to thank you for your preference in selecting our Hotel Barceló Punta Cana for your vacation. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests opinion. Please accept our apologies for the situations you experienced during your visit. Barceló and its team are working very hard to improve our service on the daily basis. We hope to give us the opportunity to provide the care and quality you deserve at a future visit. We remain at your entire disposition for any assistance you might need before your visit. Sincerely, General Manager at Barceló Punta Cana "
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, Massachusetts.

A great hotel in Punta Cana

Posted 10-Sep-2014
Pros: The inclusivity nature of the hotel. Also closeness to the beach and a lot of activities for the day
Cons: Checking in process for the guests. The process is abit slow. Also, the hotel needs to avoid some mistakes like giving two guests same room.
Location: Shopping just outside the hotel gate, tour the Bavaro beach and shopping on the great malls. Also you can go to swim with dolphins.
Barcelo Punta Cana is a great and big hotel. Good facilities and ALL inclusive including alcohol. Good variety of food and great staff.
Comment from Hotel Management
18-Sep-2014 by Jose Maria Ribas, Hotel Management
"Dear guest, Foremost we would like to thank you for having taken some of your valuable time to post your review after having stayed with us at Barceló Punta Cana. It is a pleasure to read, that you had a wonderful experience in our Hotel, we are very happy to know that you enjoyed our facilities, our culinary experience and the service provided from all of our staff. Your comments regarding our check-in service are taken with special consideration. We are working with our staff to find better ways to organize our check-in service; we really appreciate your comments. We glad that you enjoyed our beach, it is amazing place,. We hope that you visit us in a near future Sincerely General Manager at Barceló Punta Cana "
3 out of 5
by A verified traveller from MA

Beautiful resort but staff is horrible

Posted 26-Aug-2014
Pictures don't do this place justice it is beautiful and a perfect getaway. But something seriously needs to be done about the staff. They are miserable and not willing to help, it is absurd. Also, how can this resort with room for so many people only have 2 wheelchairs. I requested one upon arrival and was told I would get it when another was returned. NO ONE COMMUNICATED WITH ME and my poor father barely got to leave the room because of this huge inconvenience. They didn't even notify me that we weren't able to get one. All in all, I would definitely travel to Punta Cana again but not to this resort.
Comment from Hotel Management
19-Sep-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest. Thank you very much for sharing your experiences regarding your recent stay at our resort. We very much appreciate your feedback, as it is through this medium that we are able to address guest issues and provide a high level of guest satisfaction. In reference to our service, please be informed that we always do our utmost to satisfy our costumers and our employees are trained to give the best service to our guests. Also be informed that all request are subject to availability, unfortunately the wheelchair were not available during your stay. We regret that we felt short of their expectation. We look forward to welcoming you on a future occasion, in this way show our commitment for service and customer satisfaction, and quality assurance stamp of our Barcelo Hotels & Resorts family. Kind regards. General Manager at Barceló Punta Cana"
3 out of 5
by A verified traveller from Mass Boston

Nice, pool and beach are close to hotel

Posted 21-Aug-2014
Package is all included Activities but when we got there the hotel manager said no activities are included. It's suck !!!!
Comment from Hotel Management
26-Aug-2014 by Jose Maria Ribas, Hotel Management
"Dear Guest. Thank you very much for sharing your experiences regarding your recent stay at our resort. The activities with our animation team are all inclusive, but the activities (excursions) are not included in the all inclusive package, all guests must pay for the excursion in they want to do some of them. Thank you for your good comment about our poll and beach. Sincerely. General Manager Barceló Punta Cana "