Ratings based on 471 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller
Nice hote close to beach ? Food could be better.Posted 15-Apr-2014
Housekeeping needs lots of improvement. Lines feel very very old. Very bad cleaning bathroom.
by A verified traveller
nice hotel bad room servicePosted 12-Apr-2014
Pros: room service
rooms were dirty , room service was bad , long line at snack bar . had to change room twice
for Everyoneby Virgil from Las Vegas
Friendly staff, and nice hotel right next to beachPosted 12-Apr-2014
Pros: It is right next to the beach, and it is very clean. The swimming pools and green areas are very well kept.
Cons: The Hotel should have a shuttle for visitors and include ground transportation from airport to Hotel and back as part of the "all inclusive" package.
Location: I enjoyed the trip to the nearby Island of Sahona in the katamaran. I can say that this was the highlight of my trip to Punta Cana.
I had a good time just relaxing and sitting on the beach and dipping in the crystal clear blue ocean. The staff was friendly and the food was good. There was always fresh fruit and a variety of meats, with fresh salad.
Great Beach!Posted 10-Apr-2014
Traveled with a group of 14. Some rooms ok, some had ants, some very musty. Food was average for an all inclusive. I emailed a few requests before our arrival. All requests were granted and they went above and beyond helping celebrate a birthday. While the hotel was not impressive, the beach is amazing! Would not stay here again but the beer was cold and the sun was hot. What more could you ask for!
by will from s
Bad servicePosted 8-Apr-2014
No good food at all staft member not got bad customer service
for Everyoneby india from texas
Pros: There staff. Great, amazing peoples
Cons: 1. Internet need to be free; and if you have to pay the internet need to work. Internet too expense.. Need to be free.
Location: Not near the city. Taxis are too expenses.
Wonderful experience. There staff was amazing. They are so friendly; great hospitalirity. Wonderful people. Food was great.
for Everyoneby Liz from Ontario, Canada
Room SelectionPosted 3-Apr-2014
Pros: The food was very good, the décor was lovely. Swimming pools and beach were great also. The Staff were very friendly and cheerful and attentive.
Cons: The 2 ceiling fans in room need a good cleaning. When you order 2 Double Beds, that is what you should get.
Location: Went on bus tour of Santo Domingo - a long day but very enjoyable. Also went to Sanoa Island by Catamaran and came back by Speedboat - great day.
Booked a room with 2 Double Beds. After waiting for a long 2-1/2 hours for our key, we were given a Suite with a King-Sized Bed, told the Desk that I ordered 2 Double Beds but was obvious they had overbooked.. Said they had upgraded us to the Suite which I said I did not want or had ordered. They made me feel like they were doing me a favour. I emphasized my daughter and I did not want to sleep together. They gave us a Single Roll-a-Way bed for my daughter to sleep on - that came at 9-30 PM, then waited for sheets till 10 PM - we were exhausted by this time as we had travelled from Toronto real early. So I paid almost $1,300 for my daughter to sleep on a roll-a-way bed - not good enough. If you book 2 Double Beds, that is what you should be given.
for Everyoneby rachel from connecticut
nice hotel with good food and staffPosted 1-Apr-2014
a great resort for it's value, good food with many different options. The hibachi was awesome and the buffet was great too. nice facility's, and one of the best beaches of the hotels around. friendly and helpful staff
for Everyoneby A verified traveller
Gorgeous HotelPosted 17-Mar-2014
I'm a college student and I stayed at this hotel with 7 others and we have nothing but great things to say about our experience. The facilities were great and the staff were competent. It is a very large resort and therefore at some points requests made to the front desk took some time to respond (like more towels) but it was nothing that wasn't eventually taken care of. At some points the toilets wouldn't flush but that was indicative if the entire area not specifically this hotel. The security were very meticulous, at some points a nuisance, but I suppose that's not the worst thing. The hotel does a nice job separating families with children and young kids on spring break.
"Dear Guest. First of all we would like to thank our mutual clients for the kind words regarding our resort and the facilities. We were pleased to learn that they enjoyed their stay at our resort. We really appreciate that they took their valuable time to share their experiences with us. We will share your comments with our team, who we are certain will be encouraged by your remarks. The hotel continuously strives to meet your needs and expectation. Once again, thank you for your comments. We hope to be able to welcome you again at Barceló Punta Cana. Kind Regards, General Manager at Barceló Punta Cana "
for Familiesby A verified traveller
Barcelo Punta CanaPosted 17-Mar-2014
Pros: Small but very personal, great staff!
Cons: It is showing its age and could use some updating but would definitely return
Location: We booked tours via Blue!
Very nice but small, 5 A La Carte restaurants. Two pools, one pool bar!
"Dear Guest, Thank you for taking the time to comment regarding your recent stay at Barceló Punta Cana. We are delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Barceló. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests. I will share your comments with our team members! I look forward to welcoming you back to Barceló Punta Cana. Yours sincerely, General Manager at Barceló Punta Cana"