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Reviews of Hotel Aurora Towers

4 out of 5
Hotel Aurora Towers
9 Moledina Road, Pune, Maharashtra

Reviews

6.8
Rating 10 - Excellent. 13 out of 73 reviews" "
Rating 8 - Good. 24 out of 73 reviews" "
Rating 6 - Okay. 19 out of 73 reviews" "
Rating 4 - Poor. 8 out of 73 reviews" "
Rating 2 - Terrible. 9 out of 73 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and inviting throughout our stay
Stayed 1 night in Feb 2020
Response from Front Office Manager on Feb 7, 2020
Thank you for your valuable feedback

6/10 Okay

Meg, Pune

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel could upgrade their amenities and provide better
Stayed 3 nights in Dec 2019
Response from Front Office Manager on Dec 13, 2019
Dear Guest, Greetings from Hotel Aurora Towers!!! Thank you for your feedback, we will definately upgrade the amenities and provide better service. Warm Regards,

10/10 Excellent

Narain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Sep 2019
Response from Front Office Manager on Oct 9, 2019
Dear Sir, Greetings from Hotel Aurora Towers!!! Thank you for your valuable feedback on the online site.

6/10 Okay

Hardik

Its decent hotel for business trip
Its decent hotel for business trip
Stayed 2 nights in Sep 2019
Response from Front Office Manager on Sep 26, 2019
Dear Guest, Greetings from Hotel Aurora Towers!!! Thank you for your valuable feedback.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Good and the Not so Good
The staff are wonderful, always trying to help. The room was not terribly clean upon arrival, but a manager quickly corrected that after I answered a hotels.com check in survey; however, I still had really inconsistent housekeeping service. The towels are old and the bed mediocre with uncomfortable pillows. Laundry inexpensive and fast. Area safe with a supermarket and mall in easy walking distance. Actually very good value for the price. Fyi: Last time I stayed in 4th floor and has better luck with housekeeping.
Stayed 7 nights in Apr 2019
Response from Hotel Aurora Towers on Jun 7, 2019
Dear Guest, Greetings from Hotel Aurora Towers!!! Thank you for staying at our property and sharing your valuable feedback on the portal.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Hotel Aurora Towers on Jun 7, 2019
Thank you for rating our hotel on the portal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at MG Road in Pune
Stayed 1 night in Dec 2018
Response from Regards, Duty Manger Hotel Aurora Towers on Jan 31, 2019
Dear Guest, Greetings from Hotel aurora Towers!! Thank you for your valuable feedback. We look forward to welcome you again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not well maintained Bathrooms were miserable Room service rates too high tooo high poor service cutlery cups etc Bed bugs
Stayed 1 night in Dec 2018
Response from Regards, Duty Manger Hotel Aurora Towers. on Jan 31, 2019
Dear Guest, Greetings from Hotel aurora Towers!! Thank you for your valuable feedback. We regret the inconvenience caused at hotel and looking forward to welcome you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay with my wife was absolutely enjoyable as the staff was very accommodating.
Stayed 2 nights in Dec 2018
Response from Regards, Duty Manger Hotel Aurora Towers on Jan 31, 2019
Dear Guest, Greetings from Hotel aurora Towers!! Thank you for your valuable feedback. We look forward to welcome you again.

4/10 Poor

Anand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have to call 3 times to get room clean finally
Poor check in and housekeeping services not good
Stayed 3 nights in Dec 2018
Response from Regards, Duty Manger Hotel Aurora Towers. on Jan 31, 2019
Dear Guest, Greetings from Hotel aurora Towers!! Thank you for your valuable feedback. We regret the inconvenience caused at hotel and looking forward to welcome you again.

2/10 Terrible

Metul, Mumbai

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible check in and customer experience. Room was very dirty, flush did not work and shower was dysfunctional.
Stayed 1 night in Nov 2018

6/10 Okay

Samir

Disliked: Staff & service
Stayed 1 night in Jun 2018
Response from Hotel Aurora Towers on Jun 23, 2018
Dear Sir, Greetings from Hotel Aurora Towers!!! Thank you for rating us on the online site. we look forward to welcome you back.

8/10 Good

Hershel, Mumbai

Liked: Cleanliness, staff & service, room comfort
Nice hotel in the city centre camp area
Friendly staff, excellent food, a great location, good amenities. Shower very old fashioned and had leakages but no big deal to me.Rooms too big for AC unit so it was very hot all night. I stayed in#406
Stayed 1 night in Apr 2018
Response from Management Hotel Aurora Towers on Apr 19, 2018
Dear Guest, Greetings from Hotel Aurora Towers!!! Thank you for staying with us and sparing time to share your reviews on the online site. we look forward to welcome you back at Hotel Aurora Towers.

6/10 Okay

Dado

Liked: Cleanliness, property conditions & facilities
Pleasant hotel
The hotel suited us as we were visiting family that lived nearby and the position was suitable for us.
Stayed 4 nights in Jan 2018
Response from Management Hotel Aurora towers on Feb 18, 2018
Dear Sir, Greetings from Hotel Aurora Towers!!! Thank you for your valuable feedback, we are happy to know that your stay at our property was pleasant and comfortable. we look forward to welcome you back.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Linen was not clean, very old looking..bath tub was damaged and felt unclean to use..the bed was large and comfortable
Stayed 1 night in Jan 2018

6/10 Okay

Andy, washington DC

Disliked: Cleanliness
Need renovation in bathroom and beds.
this hotel use to be luxurious but now this hotel maintenance is low quality, same old bathroom without curtains the water will be all over the floor, low quality tissue papers for toilet, When I enter in this hotel the towels are really DIRTY LIKE A CHEAP MOTEL, then I called housekeeping and got new towels, they have very limited staff but good staff trying to keep this place clean. the bedroom sheets are dirty with stain on it , the WIFI & Mobile network will not work in hotel rooms since they are on high rise tower. It use to be a 4 star hotel but now it looks old they needs to renovate the internal things like bathroom,beds, furniture. Food quality was good had good breakfast, and staff was very friendly and trying to do their job promptly.
Stayed 1 night in Nov 2017

6/10 Okay

George, Kuwait

Liked: Room comfort
A hotel at the right location
The front desk staff were very professional and both the check-in and checkout were very quick. The rooms are spacious and beds comfortable. There is no minibar. The toilets although sanitized and clean need some renovation. The food at the Fennery Restaurant is very tasty but the mostly junior staff take an awfully long time to serve food and have a rather laid back attitude to their work, which I found rather strange considering the upper levels seem very agile.
Stayed 3 nights in Nov 2017
Response from Front Office Manager on Nov 14, 2017
Dear Guest, Greetings from Hotel Aurora Towers!!! Thank you for staying with us and sparing the time to share your reviews on expedia site. we are happy to know that you had a pleasant stay with us. we look forward to welcome you back at Hotel Aurora Towers.

6/10 Okay

Rajiv, Bangalore

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean rooms, clueless staff
I arrived at 2pm after a long drive and needed to take a nap. The housekeeping staff was talking loudly in the hallway and loudly slamming the doors of rooms as they entered and exited the rooms. I asked them nicely to please try to keep the noise down. They said "of course sir, no problem", and then went right back to talking loudly and slamming doors. I asked the repeatedly to stop. They always said "yes sir" and went right back to the same behavior. Believe it or not, this went on until 5pm (I assume their shifts ended at five). The restaurant was expensive, the food of poor quality, and from the dining room it appeared that both the kitchen and the staff were unfamiliar with the basic rules of hygiene. The desk staff, like the housekeeping staff, were polite but unhelpful. They were also very slow and inefficient. They seemed to go out of their way to avoid being helpful. I did like the room and the location, but there are many problems with this hotel.
Stayed 1 night in Aug 2017

4/10 Poor

NICKY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overhaul it was not a pleasant stay
Stayed 1 night in Jul 2017

2/10 Terrible

Amita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with No service
Attention all travellers..please do not book Aurora towers I booked the "Executive room" and they refused to give me this room on arrival. First the room was not ready even though I had requested for a timely or early check in. I was kept waiting for 2.5 hours in the lobby and kept being shuttled to different low quality rooms. Next I am taken to rooms which were stinking of alcohol and they refuse to clean them even on repeated request. When I kept insisting ..they finally showed me some room for which I settled as I thought I had paid all in advance ..will I get any refunds....and I decided to compromise. But it spoiled my trip completely Next the cafe was terrible.....cold stale food..which the staff refused to warm even on request... They are seriously terrible...Please do not stay there ever.....and the morning breakfast which is included....is cold..old....and you will be better without it

8/10 Good

Nickson

Liked: Cleanliness, room comfort
Clean and comfortable Spacious rooms
Very good quality and quiet room, Restaurant food and service Not upto the mark

10/10 Excellent

Mr Ashok, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
This is my third stay at this Hotel, we were very comfortable and felt at home, very centrally located and can easily move around , everything reachable with famous restaurants , banks , shopping malls at walking distances. Overall a good stay, we will surely stay there again.

2/10 Terrible

Michael, LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
Room was dirty, walls had water leaks, wall paper was peeling, shower head had calcification. Food was stale,I will never stay there again.

6/10 Okay

Siddharth

6/10 Okay

Sudha

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Harsha

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel but i wouldn't go back
Stayed at this property for a day and it's conveniently located at the centre of the city, clean and spacious rooms. Loved every aspect of the hotel except for the front desk. They were very rude and asked me not to take couple of my friends to the room.

8/10 Good

Uma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Mike

Liked: Cleanliness
Disliked: Property conditions & facilities
Pune business
Low cost hotel, sliding down from what was probably very nice (20 years ago) to barely acceptable. Prime example of star rating becoming meaningless. Fitness centre and pool poorly maintained, only 1 socket for every appliance. Would not recommend unless your budget is really tight.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience of a Life time
1. The room and quality of standard have so badly deteriorated 2. The Service Staff and Front office staff behaved clueless we were being charged extra for a Guest when we had a double occupany and a 3 year old child after speaking with the GM this finally got resolved 3. Awful food and Breakfast ...
Response from AMARDEEP SINGH THIND on Feb 11, 2017
Dear Guest, Sorry for the Inconvenience caused during your stay, we always strive better to provide best of our services, we have taken serious note of your feedback and we will improvise on the same.

8/10 Good

Kunaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 11, 2017
Thanks for stay with us.

10/10 Excellent

SUDARSHAN, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good service comfort and convenience was also good easy to access from airport I would recommend this hotel for stay in pune
Response from AMARDEEP SINGH THIND on Feb 11, 2017
Thanks for staying with us and recommending our hotel.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Good location but the property is run down. Needs renovation. Very old furniture in the rooms

6/10 Okay

Suresh, Singapore

Paying for triple occupancy was easy but getting the extra bed was difficult. Wifi access was limited to only 2 devices per double occupancy room, so could not have wifi for my laptop and phone. Current process for wifi access is not user friendly for foreigners.
Response from AMARDEEP SINGH THIND on Feb 11, 2017
Thanks for staying with us , we have noted your feedback and look forward to improvise on same.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, staff were friendly and helpful. The floors were needing a good cleaning in the corners.
Response from AMARDEEP SINGH THIND on Feb 11, 2017
Thanks for staying with us and we have noted your suggestion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 6, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind General Manager

2/10 Terrible

Sailaja

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Theft experience
Stay was not good at all.. There was an attempt to robbery. I have caught the house keeping guy red handed when he sneaked into my room when I went for breakfast. I went for breakfast and he saw me going only with a key card in hand. I dint like the breakfast menu (they charge Rs 400 for breakfast, its not complimentary), and quickly I returned to room, then I see this house keeping guy (by name Srinivas) in my room putting his hands in the handbag trying to steal money or other valuables. And when I complained to the receptionist (Abdul) he is trying to defend this guy. looks like all are involved in all this. While checking out, another guest also complained of loss of money from her room.
Response from General Manager on Oct 10, 2016
Dear Madam, Thanks for your feed back and sincere apology for the inconvenience caused, You haven't written the full episode, mistakenly I happen to arrive there when you were discussing this issue with your male colleague and I took both of you aside and taken the details and in front of you I called Shrinivas and fired him without investigating and he is no more working in our organization, as to us the guest feedback is utmost important and we take 100% care of the same, and I assured you that we will ensure such incidences not repeated in future. Thanks once again.

4/10 Poor

Sanjay

Disliked: Property conditions & facilities
Convenient but old hotel
The property is at a prime location but it is quite dated. Things that I didn't like: The corridors at the room levels have a weird smell, the rooms have a central switch console that controls all the lights and tv - which is located next to one end of the bed, the toiletries (shampoo, conditioner) provided are in super small bottles. The bath towels were pretty old too.
Response from General Manager on Oct 10, 2016
Dear Sir, Thanks for your feed back, we will look into the areas for improvements you have mentioned and make your stay more comfortable.

4/10 Poor

scott, australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Thought it was a up market hotel as displayed
The room smelt, the hallway smelt, the restaurant smelt. Must have been good in its hay day but now very tired.
Response from AMARDEEP SINGH on Sep 27, 2016
Dear Mr. Scott, Thanks for staying with us, we have noted your feed back and will act upon same.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at an affordable price
Overall the stay was excellent. Will definitely plan on returning to the hotel. The only negative, and it was a light negative, my checkout took about 15 minutes due to not enough front desk personnel to handle the number of checkout guests.
Response from General Manager on Sep 27, 2016
Dear Sir, Thanks for your valuable feed back and we will make sure to overcome upon your negative feed back and will provide you express check out during your next stay.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Smelly and the food in the restaurant was terrible.
Response from General Manager on Oct 10, 2016
Dear Guest, Sincere apology for the inconvenience caused, we will look into the same and ensure no such incidences repeated.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Ok. Not too bad. Friendly staff. Worn out building.
Response from ceo@hotelauroratowers.com on Dec 6, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind

6/10 Okay

Bhagwan Sable

Disliked: Staff & service

8/10 Good

shaleen, s

Liked: Staff & service
Great location great price
The location is great with all tourist spots nearby . Very reasonably priced with all basic ameneties. But it has beginning to age and it shows . Gym especially needs a makeover.
Response from ceo@hotelauroratowers.com on Dec 6, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind General Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
Comfortable room, helpful staff, convenient location near a mall and a good restaurant.
Response from ceo@hotelauroratowers.com on Dec 8, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind General Manager.

8/10 Good

Haresh

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on Dec 6, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind General Manager.

8/10 Good

Julio, Japan

Liked: Staff & service
Disliked: Property conditions & facilities
Location is good. It is center of down town.
Hotel staff were very friendly and we felt at home. Breakfast was more local meal and we could't enjoy it so much.
Response from ceo@hotelauroratowers.com on Dec 6, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind General Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 6, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind General Manager.

10/10 Excellent

brijkumar, MONTEGO BAY,JAMAICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL IN PUNE
THE STAY AT THIS HOTEL WAS EXCELLENT FROM THE RECEPTION STAFF ,THE ROOMS ,THE LIFT,THE PASAGES WERE GREAT
Response from General Manager on Dec 6, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind General Manager.

10/10 Excellent

Srawant, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ambience. Enjoyed the stay.Greenery on the rooftop was fantastic.
Response from General Manager on Dec 6, 2016
Dear Guest, Greetings from Hotel Aurora Towers, Pune! Thank you for taking the time out to share with us your wonderful feedback about your visit to our property that helps us serves you better. We are happy to learn that you had a very good experience with us and it is our constant Endeavour to provide authentic hospitality to all who visit us. I have also shared your feedback with the team and our associates are extremely motivated, it truly drives us to give our very best. At Hotel Aurora Towers, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Hotel Aurora Towers and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further queries or comments, please feel free to contact me directly. Looking forward to welcoming you back to Hotel Aurora Towers, Pune. Warm Regards Amardeep singh Thind General Manager.