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Reviews of Villa Varadero

3.5 out of 5
Villa Varadero
Lotes 84-85 Retorno Nayarit, Nuevo Vallarta, NAY

Reviews

7.4

Good

Rating 10 - Excellent. 177 out of 711 reviews" "
Rating 8 - Good. 251 out of 711 reviews" "
Rating 6 - Okay. 175 out of 711 reviews" "
Rating 4 - Poor. 65 out of 711 reviews" "
Rating 2 - Terrible. 43 out of 711 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Gretty

Travelled with family
Liked: Cleanliness, staff & service
I like the price of the hotel. I needed a hotel room not too expensive because I only needed it for one night as I already had reservations somewhere else for the rest of my trip. The price and hotel description of Villa Varadero met my criteria. The hotel would benefit from a touch up, a renovation. The elevator is old, and it made a scary noise as it was moving. The towels were clean, but they were stained. The breakfast buffet had plenty of options to choose from, but the quality and flavor of the food was not the best. My daughter and I didn’t eat our food. The staff was friendly, and the service they provided was good. Thank you!
Stayed 1 night in Mar 2024
Response from Brenda on Mar 19, 2024
We appreciate your stay with us and your comment. We will make sure to improve the areas that need our attention, such as maintenance, food and beverages, and anything else that may need to be improved. Thank you!

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Mar 2024
Response from Brenda on Mar 13, 2024
We will do our best to improve our services. Thank you.

6/10 Okay

Grant and Ramona

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is excellent, bar service is good at the pool, very limited choice of drinks. Food is good enough to get by but far from excellent. The building is dated, ac in bedroom didn’t work, toilet plugged the first two days, lights are poor, only one plug in in the bedroom, cockroach’s in our sink and under fridge, key cards quit several times. I would probably look for another place rather than stay there again.
Stayed 7 nights in Mar 2024
Response from Brenda on Mar 9, 2024
We apologize for the inconvenience. We will do the necessary changes in order to offer a better experience. Thank you!

4/10 Poor

Kelly

Travelled with family
Disliked: Amenities, property conditions & facilities
Old building very tired and double beds too small. Food choices limited and food was medicore. Cheap liquor with minimal choices and no good. Beer was good. Construction on pool while there but was not informed. Pools too small. Staff were friendly and good to deal with. No nightly entertainment. Won't be back. Stayed 1 week late Feb 2024.
Stayed 7 nights in Feb 2024
Response from Brenda on Mar 7, 2024
We apologize for the inconvenience during your stay. We will make sure to improve the areas that need improvement and to have better communication with our guests about construction or any other updates. Thank you.

4/10 Poor

Sigrid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from Brenda on Feb 27, 2024
We apologize for any inconvenience. We are working to improve the quality of our guests' stay with us.

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, amenities
Nice beach and nice location.
Stayed 18 nights in Feb 2024
Response from Brenda on Feb 20, 2024
Thank you!

2/10 Terrible

Brad

Disliked: Staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from Brenda on Feb 19, 2024
Thank you

4/10 Poor

Judith

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very tired. The rooms almost shabby and skeevy. Pictures on Expedia look nothing like what property is today. Pool under reconstruction!! Really unappealing. Thank goodness the staff was helpful and friendly.
Stayed 1 night in Feb 2024
Response from Brenda on Feb 6, 2024
Thank you for your comment. We are currently renovating the pool in order to provide a more enjoyable stay and so that our guests can see a more rejuvenating look to our facilities. Thank you for your understanding.

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brenda on Feb 6, 2024
Thank you!

8/10 Good

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service
Tristemente quien hacía el acero de nuestra habitación parecía no importarle. Desde el primer día el lavamanos estaba muy sucio y le di una limpiada, por el resto de la semana que estuvimos ahí ni una sola vez el baño fue limpiado :( También me salieron chimenes ( cucaracha pequeña) en la misma área …
Stayed 7 nights in Jan 2024
Response from Brenda on Feb 3, 2024
Le ofrecemos una disculpa por cualquier inconveniente durante su estancia. Haremos lo necesario para mejorar la limpieza y mantenimiento que le damos a las habitaciones. ¡Saludos!

6/10 Okay

Otis

Liked: Cleanliness, staff & service
Very noisy
Stayed 6 nights in Jan 2024
Response from Brenda on Jan 26, 2024
We will try and improve this detail in the future. Thank you

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*The beds are very small for a 6'3" person to sleep comfortably in. *A lot of the beach chairs are too light duty as they "fold up" when you sit in them, the rear legs bend out and make for an uncomfortable sitting position,..I personally stacked 2 chairs up and sat on those as they hold their shape then. *food was fine, as are the options to enjoy them in. *The al-a-cart diner was great!....the only issue there was that at first they didnt want to allow my youngest grandson to be able to attend dinner with us as he is less than 11 years old..I said i'm not going to force any family member to sit in the room while we eat....much less a little boy.. You do need to work on that detail as it almost ruined our dinner night. *The beach I think is far superior to what we have experienced at Puerto Vallarta across the river! * *Nearness to several local excursions based out of the marina ans well as restaurants in that area too. **Overall it was a very enjoyable trip**
Stayed 5 nights in Jan 2024
Response from Brenda on Jan 26, 2024
We appreciate your feedback on these details. We will make sure to improve our services and to provide a more enjoyable stay for all of the members of the family. Thank you!

6/10 Okay

Luis, Sun Valley

Travelled with family
Great beach. Suite furniture is dated (should be upgraded). Issues with door lock had to try opening several times before it would open. Room next door. Had the same issue
Stayed 3 nights in Dec 2023
Response from Brenda on Jan 26, 2024
Thank you for bringing this to our attention. We will make sure to fix this.

4/10 Poor

Ross

Travelled with family and small children
In 3 days we moved to 3 different rooms. From loud music, non working refrigerators and brown bath water it was not our favorite stay.
Stayed 3 nights in Dec 2023
Response from Brenda on Jan 26, 2024
We apologize for the inconvenience. We will do our best to improve the quality of our rooms and overall stay for our guests.

6/10 Okay

Nico

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Lot's of appliciances or other things were broken or needed maintainance. Staff was very friendly but some bar tenders were quite inexperienced and sometimes quite tired. Rules were never enforced. Rooms didn't have good noise (and smell!) insulation. The live music was not to our taste and very loud. Lot's of noises in general (from playgrounds, etc). Beach was very nice when people there followed the rules. It seems like their target audience is mexican families from the rural areas. Experience was not comfortable for people coming from up north.
Stayed 4 nights in Dec 2023
Response from Brenda on Jan 26, 2024
We apologize for any inconvenience this may have caused. We will do our best to rectify these areas in need of attention and we will make sure to enforce the rules that will allow all of our guests to have a wonderful stay with us. Thank you!

8/10 Good

Alejandro, Rock Spring

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the hotel as is was very family-oriented.
Stayed 1 night in Dec 2023
Response from Brenda on Jan 26, 2024
We appreciate your comment. Greetings!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Brenda on Jan 26, 2024
Thank you for staying with us!

2/10 Terrible

Rosalinda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We left after one hour. Though on the top floor , we heard music and voices and all manner of nonsense the entire hour. Not to mention that we were given room 2700 which I'd directly beneath the mechanics for the lift/elevator. So each time someone used the lift it sounded like someone was banging on the wall when we asked to change rooms, the receptionist shrugged his shoulders and decided he suddenly had no more rooms, despite having clearly had many at check-in. They will force you to wait for a bell boy to arrive rather than give you your room key. Despite having made it clear we had an hour to eat, he still made us wait until my sister said, no we aren't waiting. We can find a room. Terrible. We left after we a
Stayed 1 night in Nov 2023
Response from Brenda on Nov 30, 2023
We apologize for any inconvenience during your stay. We will do our best to improve our service and the quality of stay we provide for our guests. Thank you!

4/10 Poor

Jesus

Stayed 5 nights in Oct 2023
Response from Brenda on Jan 26, 2024
Thank you for your feedback.

8/10 Good

Mike

Stayed 1 night in Nov 2023
Response from Brenda on Nov 10, 2023
Thank you!

2/10 Terrible

Debra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE WARNED! If you book here; this resort caters to Spanish speaking locals only, we took our family of 6 & were the only,non locals at the resort. Not one guest spoke English. A few staff members spoke limited broken English, however all signs at the resort other than emergency signage were in Spanish, including food/menu items were in Spanish only. The room smelled of urine and had mold all over the bathroom. Housekeeping services were terrible and only cleaned the floor once in 7 days and did not empty garbageor clean the bathroom or sink once. The food was terrible, practically inedible if not for the salad, which we are all week. Our kids barely ate anything. Oh yeah and they have no glassware at the resort so be prepared to be given a plastic cup that you write your name on in Sharpie and carry everywhere if you want a drink. And if you lose your cup amongst the thousand other matching cups people are carry around, be prepared to pay out of pocket for a replacement. We were completely bamboozled by the Expedia and Villa Veradero websites, which are written and described all in English. None of the promises made claiming, “friendliest resort in Nuevo Vallarta”, family friendly, welcoming, fresh satisfying food” excellent cleanliness standards, were even close to true. We subjected to racism, our kids were called names, faced discrimination, we were pointed at and laughed at. It was a joke, what a complete disappointment and absolute waste of hard earned money and time.
Stayed 6 nights in Aug 2023
Response from Brenda on Sep 14, 2023
We apologize for any inconvenience during your stay with us. The quality of stay we provide for all of our guests is very important to us, so we will make the changes needed to improve just that. We will make sure that all of our guests enjoy their stay with us and improve the areas that need to be improved to provide a great service. Thank you.

4/10 Poor

Ludy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs more maintenance.
Stayed 2 nights in Aug 2023
Response from Brenda on Aug 21, 2023
We will work on the maintenance given to the hotel. Thank you

6/10 Okay

Hector

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Normal
Muy sucias las albercas Comida mala
Stayed 3 nights in Aug 2023
Response from Brenda on Aug 7, 2023
Le ofrecemos una disculpa por cualquier inconveniente causado. Haremos lo posible por mejorar la limpieza de las albercas y la comida en el área de Alimentos y Bebidas. ¡Saludos!

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The food was amazing and the staff was ALWAYS friendly.
Stayed 5 nights in Jul 2023
Response from Brenda on Jul 31, 2023
Thank you for staying with us and leaving your comment. We hope that you stay with us again in the near future.

2/10 Terrible

Nayeli

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My room was located on the 7th floor and it just felt so hot to get to my room. Thankfully there was AC in the room. There was nothing to do besides getting breakfast in the morning and walking by the water. The views and getting into the water late evening were the best from my stay.
Stayed 3 nights in Jun 2023
Response from Brenda on Jul 15, 2023
We will do our best to improve the activities we offer. Thank you!

2/10 Terrible

Daniela

Stayed 1 night in Jul 2023
Response from Brenda on Aug 1, 2023
Please let us know if there is anything we can do to improve our service. Thank you

2/10 Terrible

Yukari

Stayed 4 nights in Jun 2023
Response from Brenda on Jul 24, 2023
If there is anything we can do to improve our services, please let us know. Thank you!

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Lowest quality of iterally everything
Stayed 3 nights in Jun 2023
Response from Brenda on Jun 23, 2023
We apologize for any inconvinience. We will do our best to improve the quality of stay we provide. Thank you

2/10 Terrible

Julie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful
Stayed 2 nights in Jun 2023
Response from Brenda on Jun 15, 2023
We would love to improve in any way we can. Do get in touch with us in order to tell us in detail what we could do in order to provide a better stay for our guests. Thank you

4/10 Poor

Daniel

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room wasn’t that clean around toilet very dirty broken sink sea view all Palm’s floors not to nice kind of clean but not feeling good and yo much noise from other rooms
Stayed 2 nights in Apr 2023
Response from AM on Apr 10, 2023
We are sorry to hear you had a bad experience , we are apointed all your coments to manteninance and adminsitration . We aprecciate your feed back.

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was super family friendly. It was very private and I enjoyed having a peaceful vacation with our adult children. The beach was not packed and there was always a place to lay in the sun or shade. we especially liked the rooftop garden pool and bar.
Stayed 5 nights in Mar 2023
Response from Ana on Mar 26, 2023
Thank you Angela for your review we hope we can see other time here at Hotel Villa Varadero

4/10 Poor

Aleta Rae

Stayed 3 nights in Mar 2023
Response from am on Apr 12, 2023
Gracias

4/10 Poor

MARIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from AM on Mar 27, 2023
We are very sorry for your experience, we will try to do our best for next customers

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great family resort with authentic Mexican cuisine. Close to the small Marina & you can water ya do to Paradise Village. Make sure you brush up on your Spanish because most of the staff do not speak a lot of English!
Stayed 7 nights in Mar 2023
Response from Brenda on Mar 22, 2023
We appreciate your stay with us and your comment. We hope that you visit us again in the future.

10/10 Excellent

Catherine Joan

Travelled with family
Liked: Cleanliness, staff & service
If you’re looking for a real authentic Mexican experience then this is the place to stay. Although not all the staff were fluent in English, they were very friendly and eager to help. The food was amazing; every meal was different and the flavours were phenomenal! The beach was gorgeous and there were always palapas and chairs available. I would definitely recommend this resort and look forward to vacationing here again!
Stayed 7 nights in Mar 2023
Response from Brenda on Mar 22, 2023
Thank you for staying with us during your vacations. We hope that you visit us again in the near future.

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar para la familia Muy buena opción
Stayed 2 nights in Mar 2023
Response from Brenda on Mar 17, 2023
Agradecemos su estancia con nosotros.¡Saludos!

8/10 Good

IGNACIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, only the music, it was only one rhythm and it should be mix music. Thank you
Stayed 2 nights in Mar 2023
Response from Brenda on Mar 14, 2023
We thank you for leaving your comment and we will take note on the music mix.

10/10 Excellent

Efren

Stayed 1 night in Mar 2023
Response from Ana on Apr 1, 2023
Muchas Gracias por su comentario

6/10 Okay

Kitty A

Travelled with partner
Liked: Staff & service
This is a nice place for Mexican families. The pools are for children and the food is fine. The beach is fabulous! The staff wore masks, however below their nose or on their chin. The buffet was open so everyone handled utensils themselves which did not seem sanitary. The bars also did not feel sanitary and the drinks were not great. The location is great though and the staff was very friendly and accommodating. There are many excellent restaurants nearby and the marina is just steps away.
Stayed 11 nights in Feb 2023
Response from Brenda on Mar 14, 2023
Thank you for leaving a comment. We will do our best to improve the protocols, sanitation and the area of Food and Beverages.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean front location! Staff was very accommodating and helpful!
Stayed 3 nights in Mar 2023
Response from Brenda on Mar 14, 2023
Thank you! We hope you visit us again in the near future!

2/10 Terrible

Lilia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled like toilet, the smell was persistent the entire time coming from the bathroom. The shower curtain had mold on it, the shower didn’t drain. The pillows were awful. Some of the food was disgusting. Suspicious looking pork skin, frozen pizza, instant diluted coffee. All just gross.
Stayed 5 nights in Mar 2023
Response from Brenda on Mar 11, 2023
We apologize for the inconvenience during your stay. We will do our best to improve the overall quality of service and facilities so that our guests can have a more enjoyable stay. Thank you

10/10 Excellent

Jadeya

Stayed 5 nights in Mar 2023
Response from am on Apr 10, 2023
Thank you for your review

8/10 Good

Kira, sergeant bluff

Travelled with partner
Liked: Staff & service, property conditions & facilities
It is ok for short stay. Not very clean. Area is nice and beach crossing the street is gorgeous. Breakfast was less than average.
Stayed 3 nights in Mar 2023
Response from Brenda on Mar 8, 2023
Thank you for leaving your comment. We will do our best to improve the food and beverages area along with any other area that require our attention.

10/10 Excellent

Elida

Stayed 3 nights in Feb 2023
Response from Ana on Mar 29, 2023
Gracias

10/10 Excellent

Efren

Stayed 1 night in Feb 2023
Response from Ana on Mar 29, 2023
Gracias

10/10 Excellent

diane

Stayed 4 nights in Feb 2023
Response from Ana on Mar 29, 2023
Gracias

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Villa Varadero - Wedding
Stayed in Villa Varadero for a wedding. The hotel is older and staff does the best they can, It is time to update basics, like rooms, bathrooms and most importantly- towels. The breakfast is awesome and access to beach is great.
Stayed 1 night in Feb 2023
Response from Brenda on Feb 25, 2023
We appreciate your feedback and your stay with us. We will do our best to improve the cleaning, maintenance and the hotel in general in order to provide a better stay. Thank you!

6/10 Okay

Beulah, Brandon

Travelled with partner
Liked: Cleanliness, staff & service
Very noisy due to other guests partying and poor sound proofing. Great location and beach
Stayed 14 nights in Feb 2023
Response from Brenda on Feb 23, 2023
Thank you, we will do our best to provide an enjoyable stay for all of our guests.

10/10 Excellent

mariya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family oriented facility. Nice beach, not crowded . Food was good, nothing fancy, buffet style. Had trouble with the pillow.
Stayed 5 nights in Feb 2023
Response from Brenda on Feb 21, 2023
Thank you for staying with us and leaving your rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Brenda on Feb 20, 2023
Thank you for staying with us!