3 piscines extérieures, parasols, chaises longues

Riu Palace Pacifico - Adults Only - All Inclusive – Avis

4.5 out of 5
Riu Palace Pacifico - Adults Only - All Inclusive
Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 1419 avis sur 2363." "
Note de 8 – Bien, d’après 536 avis sur 2363." "
Note de 6 – Acceptable, d’après 250 avis sur 2363." "
Note de 4 – Médiocre, d’après 88 avis sur 2363." "
Note de 2 – Terrible, d’après 70 avis sur 2363." "

9,2/10

Propreté

9,2/10

Service et personnel

8,6/10

Commodités

8,6/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Philip

Voyage de couple
Points forts : Service et personnel, commodités
We got covid while her, so dont really know what could have been done. It is beautiful place.
Séjour de 7 nuits en décembre 2023
Online Reputation Manager a répondu le 9 janv. 2024
Dear Philip,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! It is disappointing to hear that you encountered the above mentioned inconveniences.We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

ANDRÉ

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Un super hôtel. Service,propreté et nourriture excellent. Un 5 étoile pour moi.
Séjour de 7 nuits en février 2023

6/10 – Acceptable

Budde

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Si vous voulez la fête c’est l’endroit
Notre séjour était convenable, mais le Riu Palace n’a rien avoir avec un palace européen. Les publiques sont surtout de fêtards. Par contre la nourriture est très variée et très bonne.
Séjour de 10 nuits en novembre 2022

10/10 – Excellent

Élisabeth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en juillet 2022

10/10 – Excellent

Marie-Josee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très propre, tranquille et le personnel super gentil. Le buffet était toujours un délice pour les yeux et pour le ventre! Les 3 autres restaurants étaient tous succulents.
Séjour de 5 nuits en mai 2022

8/10 – Bien

carlos

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very Nice Resort. but the 24 hour open bar has the worse meat , actually is not meat, and you know about it. this not change my mine the Hotel es beautiful , and safe and the people who work overthere excelent.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Tapan K, North Potomac

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed there for 4 nights and really enjoyed at the property. Close to the airport, nice clean and good restaurant choices, caring staff, nice entertainment programs. All around excellent stay.
Séjour de 4 nuits en avril 2024

8/10 – Bien

Joshen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was a great stay.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Dorothy Nakigudde

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Such a very beautiful place with excellent customer services. Oh! Not to forget the food was very delish.. I recommend this hotel and would also give it more than 5 stars😊
Séjour de 4 nuits en avril 2024

8/10 – Bien

Martha Beatriz, Aurora

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good.
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Ruzanna

Points forts : Propreté
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff is the best. Very friendly and helpful! Specialty restaurants are too small.
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Margriet Lea

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This resort was fantastic! I strongly recommend it and I would stay there again! The staff was great and very helpful!
Séjour de 7 nuits en avril 2024
Online Reputation Manager a répondu le 23 avr. 2024
Dear Margriet Lea,It is nice to know that you enjoyed your stay with us so much.It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Susan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an excellent stay at the hotel. Lots of dining options!
Séjour de 7 nuits en avril 2024
Hotel Riu Palace Pacífico Online Reputation Manage a répondu le 22 avr. 2024
Dear Susan,We are thrilled to know you enjoyed your stay.Thank you very much for being our guest.Have a beautiful day!Wishing to see you again very soon, Susan.Caring Regards,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 – Excellent

William

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Pool and daily drink special delivered via cart around pool
Séjour de 7 nuits en avril 2024
Hotel Riu Palace Pacífico Online Reputation Manage a répondu le 22 avr. 2024
Dear William,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again soon , William!Kindest Greetings,Hotel Riu Palace PacíficoOnline Reputation Manager

6/10 – Acceptable

Dwayne

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
For old people 65
Séjour de 9 nuits en avril 2024
Online Reputation Manager a répondu le 19 avr. 2024
Dear Dwayne,We really appreciate that you took the time to evaluate us and to share your feedback.We truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Janine Michelle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
😊😘Amazing place to stay great food, clean and safe!!!
Séjour de 7 nuits en avril 2024
Online Reputation Manager a répondu le 19 avr. 2024
Dear Janine Michelle,Thank you for your great review and for spending time with us at the Hotel Riu Palace Pacifico.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Justine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing resort. Very clean, food was amazing for an all inclusive. Staff were friendly and much to do on and around the resort !
Séjour de 7 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Christopher,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They have covered all the bases and have great attention to detail. I would definitely stay here again.
Séjour de 7 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Amanda,Thank you so much for taking the time to write a review.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Yessenia S

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Not enough dinning options
Séjour de 5 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Yessenia S,Thank you for the rating!It was our pleasure taking care of you! We lament that we could not meet your taste with our gastronomic offerWe are looking forward to having another chance to welcoming you in the near future.Have a great day,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Sara

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is my second experience with Riu and another great trip in the books! Some people to look for is Tristan, Fernando, Lalo!! There are more but I cannot remember all their names!! Such an amazing place
Séjour de 5 nuits en mars 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Sara,We appreciate this feedback! It is wonderful to know that you enjoyed your stay with us so much!We are looking forward to hosting you again soon.Greetings,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing place
Séjour de 10 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear John,Thank you for your great review and for spending time with us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Darrell

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything about our stay was excellent. Wouldn’t change a thing
Séjour de 15 nuits en mars 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Darrell,We enjoyed your generous review.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Palace PacificoOnline Reputation Manager

6/10 – Acceptable

Ara

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was beautiful. Staff was friendly. The food was excellent. The specialty restaurants and the buffet was shockingly very good. Their sports bar was terrible. They played no hockey and there were a LOT of Canadians in this resort. It was mostly soccer. A lot of us complained but their sports package apparently did not include hockey. This is supposed to be now passed onto the manager to review but I doubt anything gets done. In the mean time we had to Uber to town to watch our games in real sports bars. Also, there were only 2 pool tables in this sports bar and you had to pay! One of the tables would eat your money and not drop the balls. I mentioned that too and the front desk didn’t do anything about it. I saw lots of other people lose their money! Aside from this terrible sports bar experience, the hotel was good.
Séjour de 8 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Ara, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.We are glad that you have rated our staff very well and it is wonderful to know that we were able to meet your taste with our passionately prepared gastronomy.At the same time, we regret to learn that you were not satisfied with the sport channels in our Sports Bar, and that you did not feel adequatelly attended by our front desk team.Of course, we will follow up and address your concerns. You can be assured you that this situation is completely uncharacteristic of the standards that we operate by. It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Carol

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautifully updated property with excellent food and service! We will definitely return.
Séjour de 7 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Carol,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Benjamin

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was an amazing property. Best Riu Hotel we’ve stayed in. The cleanliness and beauty of this place was great. I would highly recommend for any adults looking to travel to Vallarta.
Séjour de 4 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Benjamin,Thank you so much for your nice words and for the fantastic rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

afrouz

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
everything was great.
Séjour de 4 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear afrouz,Thank you very much for choosing us and for sharing your review about your last stay.We truly appreciate your comments regarding your stay as it is always a pleasure to receive positive feedback.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Hayley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024

10/10 – Excellent

Robert

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have absolutely nothing bad to say. Great value. excellent food and drinks. Really professional and friendly staff. A super clean property.
Séjour de 3 nuits en avril 2024
Online Reputation Manager a répondu le 18 avr. 2024
Dear Robert,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Natasha

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay at the Riu Palace was amazing! We were truly impressed. We will be back for sure.
Séjour de 7 nuits en mars 2024
Hotel Riu Palace Pacífico Online Reputation Manage a répondu le 15 avr. 2024
Dear Natasha,We really thank you for your lovely remarks.And it is very rewarding to read you enjoyed your stay We cannot wait to host you again soon, Natasha!Caring Greetings,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 – Excellent

Babak

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was good nice and clean.
Séjour de 7 nuits en mars 2024
Hotel Riu Palace Pacífico Online Reputation Manage a répondu le 15 avr. 2024
Dear Babak,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we will continue working to improve our services.Thank you for choosing us, Babak!We really look forward to welcoming you again soon.Kindest wishes,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 – Excellent

Joseph Marshall

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to enjoy
Séjour de 7 nuits en avril 2024
Online Reputation Manager a répondu le 15 avr. 2024
Dear Joseph Marshall,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Craig

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent food, drink and fun!
Séjour de 3 nuits en mars 2024
Online Reputation Manager a répondu le 15 avr. 2024
Dear Craig,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Pacifico. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace PacificoOnline Reputation Manager

6/10 – Acceptable

Paul

Voyage de couple
Points forts : Propreté, service et personnel
The ladies that cleaned the bathrooms took such pride. The food in the specialty restaurants was ok. The staff was always friendly and attentive, but the food was mediocre. Bartenders were always friendly and attentive.
Séjour de 3 nuits en mars 2024
Online Reputation Manager a répondu le 12 avr. 2024
Dear Paul,Thank you for sharing your experience with us!It was a pleasure to have you with us. We are glad to know that overall you enjoyed your stay.However, we lament that we could not meet your taste with our gastronomic offer.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace PacificoOnline Reputation Manager

8/10 – Bien

Yasmin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024

10/10 – Excellent

Boris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful beach. Remodeled clean property. Pleasant staff. Will definitely return
Séjour de 7 nuits en avril 2024
Online Reputation Manager a répondu le 12 avr. 2024
Dear Boris,We sincerely appreciate your kind words.Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Shaquita Marie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was excellent. The staff was amazing and the food was great. I was about to enjoy fresh seafood daily. The wait time for the steak was super long and the restaurant wasn’t full. I will visit again.
Séjour de 4 nuits en avril 2024
Online Reputation Manager a répondu le 12 avr. 2024
Dear Shaquita Marie,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Katelin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Only thing that was frustrating was not a lot of bathroom option's. It was either in your hotel room or you had to walk to one. When at a resturabt i needed a bathroom and had to leave the resturant and walk down into the main area for the bathroom
Séjour de 5 nuits en avril 2024
Online Reputation Manager a répondu le 12 avr. 2024
Dear Katelin,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

10/10 – Excellent

Mallori

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rui Palace Pacifico was absolutely amazing!! This property did not disappoint at all. The atmosphere was beautiful, the service was excellent, and the overall experience was great! I would definitely recommend this resort and will be returning!
Séjour de 3 nuits en avril 2024
Hotel Riu Palace Pacífico Online Reputation Manage a répondu le 12 avr. 2024
Dear Mallori,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Mallori!Kindest Greetings,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 – Excellent

Ambar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024

10/10 – Excellent

Darrell

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service was great, food was good and the entertainment was ok. Plan to go back again soon.
Séjour de 6 nuits en avril 2024
Hotel Riu Palace Pacífico Online Reputation Manage a répondu le 12 avr. 2024
Dear Darrell,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much, Darrell!Looking forward to your next visit.Warmest Regards,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 – Excellent

Krista

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en février 2024

10/10 – Excellent

Michelle

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We really enjoyed the swim up bar and all of the restaurant food was awesome!
Séjour de 4 nuits en avril 2024
Online Reputation Manager a répondu le 11 avr. 2024
Dear Michelle,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager

8/10 – Bien

Anita

Points forts : Propreté, état et installations de l’hébergement
Séjour de 5 nuits en mars 2024

8/10 – Bien

mario alberto

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
👍
Séjour de 6 nuits en mars 2024

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024

10/10 – Excellent

Joanne

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Riu palace has a very majestic presence, it is beautiful and clean. The food was great, staff friendly and helpful. There was an abundance of loungers around the pools and at the beach.
Séjour de 7 nuits en mars 2024
Hotel Riu Palace Pacífico Online Reputation Manage a répondu le 11 avr. 2024
Dear Joanne,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Also, we would like to thank you for highlighting our lovely team.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Joanne!Loving Greetings,Hotel Riu Palace PacíficoOnline Reputation Manager

10/10 – Excellent

Gerardo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place
Séjour de 6 nuits en mars 2024
Online Reputation Manager a répondu le 10 avr. 2024
Dear Gerardo,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace PacificoOnline Reputation Manager