City view from property

Reviews of Hotel Posada de Roger

3 out of 5
Hotel Posada de Roger
Basilio Badillo 237 COL, Emiliano Zapata, Puerto Vallarta, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1005 reviews" "
Rating 8 - Good. 284 out of 1005 reviews" "
Rating 6 - Okay. 81 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 17 out of 1005 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Antonio

Travelled with group
Liked: Amenities
Fine for a place to lay your head. A bit musky smelling in the room. Cheap and central.
Stayed 1 night in Apr 2024

10/10 Excellent

Allan, Athol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old Mexican decor and charm of this place is amazing and it's conveniently located close to everything.
Stayed 7 nights in Apr 2024

10/10 Excellent

Cinthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at Posada de Roger! The staff was incredibly welcoming and went above and beyond to make sure I had everything I needed during my visit. The rooms were clean, comfortable, and charming, with a lovely Mexican style that really added to the overall experience. The location was perfect - right in the heart of town, making it easy to explore all that Puerto Vallarta has to offer. I especially enjoyed relaxing by the pool and the rooftop terrace with stunning views of the city and ocean. I highly recommend Posada de Roger for anyone looking for a cozy and authentic Mexican getaway!
Stayed 4 nights in Apr 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheerful and bright property right in the heart of the Romantic Zone! 3 minutes to the Malacon, 3 minutes to the bus terminal, 3 minutes to the beach! Comfortable rooms and love the communal kitchen on the top floor. Staff friendly and helpful.
Stayed 6 nights in Mar 2024

8/10 Good

Jose

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very well thought about everything its small but a nice place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience, very nice clean safe friendly place, walkable to all the near by bars, clubs, beach and beach side walk perfect location in downtown. Lots of street food and restaurants in 10 feet. and you also have a community kitchen to cook
Stayed 3 nights in Apr 2024

10/10 Excellent

SILVIA, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me fascinó la amabilidad de todo el personal, el area esta bastante cerca de todo, para ir de compras, comer, caminar en el malecón... Me encantó!!
Stayed 9 nights in Mar 2024

6/10 Okay

Theresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was absolutely friendly, welcoming and helpful. Bright, colorful and happy place. No elevator at this property. Was nervous when I saw an exterminator going in and spraying the rooms between guest stays, however I never saw any bugs at all so thank you Hotel Roger for having an exterminator!! I thought the decor of the room was simple yet attractive. The beds, pillows and bed linens are very cheap and generic. They are sleepable but would not describe them as "comfortable". No padding or pillow top mattresses here. The pedistal of my bathroom sink was cracked and had been caulked (poorly and without caring what it looked like) but leaked drips of water onto the bathroom throughout my 2 night stay. Very poor lighting in the rooms. There are windows that help with lighting but when shades are pulled open it also allows every person passing by to also look inside your room. Ceiling fan and air conditioning worked perfectly. There was a nice size TV in room but I did not use it. A shared community kitchen was a very nice perk. The front desk offers complimentary locked safes and hairdryers on request. The noise can get playful and rowdy in rooms around the pool but hotel enforces the 9pm pool closing time so that was reasonable. Adjacent Freddy's Tucan restaurant was delicious. Great location. Very walkable. Having said all this, I still would stay here again for a short 2 or 3 nights max.
Stayed 3 nights in Apr 2024

6/10 Okay

Sina

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for rating us. If there is any feedback you would like to share please do not hesitate to let us know.Looking forward to your next visit!

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much an “authentic” Mexican hotel. Some things are quirky, but overall the hotel is well cared for. We found the pool area excellent! Clean, comfortable. The kitchen was okay but the first night we had items stolen. Frustrating! Our room was clean, decent bedding though pillows were pretty flat. Housekeeping and maintenance staff were really terrific—friendly, helpful and attentive. The ground floor patio is lovely! We will likely stay again. Thank you!!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your detailed feedback! We're glad to hear that you enjoyed the authentic Mexican charm of our hotel and that you found our pool area to be excellent. However, we apologize for the inconvenience you experienced with items being stolen from the kitchen. Please rest assured that we take security very seriously, and we will look into ways to prevent such incidents from happening in the future. We're also grateful for your kind words about our housekeeping and maintenance staff; we'll be sure to pass along your compliments to them. We appreciate your understanding regarding the quirks of our hotel, and we look forward to welcoming you back on your next visit to Puerto Vallarta. Thank you for choosing to stay with us!

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great for the price. It can get loud at night since the bars and restaurants are so close by.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for sharing your feedback! We're pleased to hear that you appreciated our hotel's location and value. We understand that being in the heart of the action can sometimes lead to noise from nearby establishments, and we apologize for any inconvenience this may have caused during your stay. Your comfort is important to us, and we'll continue to strive to provide a pleasant experience for all our guests. We hope to welcome you back again soon!

10/10 Excellent

Nathan, SUBLIMITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful authentic experience of Mexican culture in the heart of the Romantic Zone.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Thank you for your kind words! We're delighted to hear that you had a wonderful experience and enjoyed the authentic Mexican culture during your stay with us in the heart of the Romantic Zone. Providing our guests with an authentic and memorable experience is always our goal, and we're thrilled that we could contribute to your enjoyment of Puerto Vallarta. We hope to welcome you back for another unforgettable stay in the future! If you have any further feedback or requests, please feel free to reach out to us.

10/10 Excellent

Roger, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😎
Stayed 11 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for rating us! We are very happy to see you've enjoyed staying with us. Please be sure to come back soon!

10/10 Excellent

Craig, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel in Zona Romantica. It is clean, safe, located close to lots of eating and shopping options, with a decent pool, and friendly staff. May have found a new favorite.
Stayed 15 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for choosing Hotel Posada de Roger and for sharing your experience with us. We're delighted to hear that you had a great stay and that you found our hotel to be clean, safe, and conveniently located in the Zona Romantica. We're also glad you enjoyed our pool and found our staff to be friendly.Your kind words mean a lot to us, and we're thrilled to hear that we may have become your new favorite budget hotel in Puerto Vallarta. We strive to provide our guests with a comfortable and enjoyable experience, and we're glad that we met your expectations.We look forward to welcoming you back on your next visit to Puerto Vallarta!

10/10 Excellent

Lisa, Livingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CHARMING HOTEL IN THE DOWNTOWN VALLARTA. WE LOVED IT.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Thank you for your kind words! We're thrilled to hear that you loved your stay at our charming hotel in downtown Puerto Vallarta. Providing a delightful experience for our guests is always our top priority, and we're glad to hear that we succeeded during your visit. We hope to have the pleasure of welcoming you back again soon for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Until then, safe travels!

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
ive stayed in a lot of hotels in puerto vallarta and this one was the best yet i hope next year to be back
Stayed 10 nights in Mar 2024
Response from General Manager on Apr 3, 2024
We're delighted to hear that your stay at our hotel was the best you've experienced in Puerto Vallarta! Thank you for your kind words and for choosing Hotel Posada de Roger. We look forward to welcoming you back next year for another wonderful stay. If there's anything we can do to make your future visits even more enjoyable, please don't hesitate to let us know. Safe travels!

8/10 Good

Patrick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, hotel has some Mexican charm , helpful staff.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our hotel's convenient location and appreciated its Mexican charm. Our staff works hard to provide helpful and friendly service, so we're glad to know that you found them to be accommodating. We hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

Cheryl Denise

Travelled with family
Liked: Cleanliness, staff & service
Great for the price...clean....enjoyd our stay
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 3, 2024
We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean and good value for the price. Providing a comfortable and pleasant experience for our guests is our top priority, and we're glad that we could meet your expectations. We look forward to welcoming you back again soon!

6/10 Okay

Pam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice older hotel. The rooms are not very big but the amenities are adequate. The pool is OK for a dip but not great for sitting around due to the cramped nature of it's location. There are however, a few other pleasant outdoor sitting areas scattered through the open air sections. The comunal kitchen being one of them. The small street level courtyard is lovely and could make for another nice sitting area if it were not for all the smokers that seem to park themselves there from morning to night. It made the entrance to the hotel smell like a late night pub. All in all it is a comfortable place to stay in a busy location with many good restaurants close by. Only 3 blocks to the beach.
Stayed 8 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our hotel comfortable and well-located. We appreciate your comments about the size of the rooms and the amenities, as well as your observations about the pool and outdoor sitting areas. We apologize for any inconvenience caused by the presence of smokers in the courtyard, and we will take your feedback into consideration as we strive to improve the overall experience for our guests. We're delighted that you enjoyed our proximity to good restaurants and the beach. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

8/10 Good

Sonja

Travelled with partner
Liked: Amenities
Excellent customer care and comfort in a great location with a real Mexican vibe.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you very much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with us and that you enjoyed our customer care, comfort, and the authentic Mexican vibe of our hotel. Providing a memorable and enjoyable stay for our guests is always our top priority, and we're delighted that we could meet your expectations. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excellent

Vincent

Liked: Staff & service, property conditions & facilities
Love the old Mexican charm. Staff were fabulous. Room upgrade was awesome.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much for your lovely review! We're delighted to hear that you appreciated the old Mexican charm of our hotel and that you found our staff to be fabulous. It's wonderful to know that you enjoyed the room upgrade as well. We strive to provide our guests with a memorable experience, and we're thrilled that we could contribute to your positive stay. If you ever find yourself back in the area, we would be delighted to welcome you again at Hotel Posada de Roger.

4/10 Poor

Audra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I was prepared to like this property the location is great, bed and pillows need improvement so really you get what you pay for. Heed their warnings and lock up your valuables. It’s my own fault really … but still … if you don’t things will go missing.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Hola!I'm very sorry to hear your experience. We have no reports of any incidents, it is of utmost importance to us to look into this matter. Please contact us to provide further details of what happened.Best regards

2/10 Terrible

Glenn Edward

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I paid for on Expedia and the room I got bore no resemblance to one another. The management and Expedia did not care. The noise from the street was inconceivable.
Stayed 14 nights in Mar 2024
Response from General Manager on Mar 29, 2024
We're truly sorry to hear about your disappointing experience with the room you received and the noise from the street. Your feedback is valuable to us, and we apologize for any inconvenience you experienced during your stay. We strive to ensure that our guests have a comfortable and enjoyable stay with us, and we regret that we fell short of meeting your expectations on this occasion. We appreciate your feedback and will use it to improve our services and communication with booking platforms like Expedia. We hope to have a new opportunity to better serve you in the near future.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for something authentic non all inclusive in a great location . Well I found that! It was one of the cleanest hotels I’ve stayed in . Beautiful courtyard. Super artsy. Loved how they had a community kitchen and a cool patio on the fourth floor so u can cook your own meals if u wish . Awesome location . 2-3 blocks from the beach . Surrounded by tons of shopping of restaurants and culture . Lots of markets in the area . Will definitely be back next time I go .
Stayed 8 nights in Mar 2024
Response from General Manager on Mar 28, 2024
We're thrilled to hear that you found exactly what you were looking for at Hotel Posada de Roger! Thank you for your kind words about our authentic and non-all-inclusive experience, as well as our great location. We're delighted that you appreciated the cleanliness of our hotel and enjoyed our beautiful courtyard and artsy atmosphere. It's fantastic to hear that you liked our community kitchen and the patio on the fourth floor, offering flexibility to cook your own meals and enjoy the surroundings. Our prime location near the beach, surrounded by shopping, restaurants, and cultural attractions, makes us an ideal choice for exploring Puerto Vallarta. We can't wait to welcome you back next time you're in town!

10/10 Excellent

Jose

Travelled with group
Nice and clean , though the chair it looks old and need to be replaced.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for your feedback. We're pleased to hear that you found our hotel nice and clean. Your comment about the chair has been noted, and we will look into replacing it to ensure our guests have comfortable seating during their stay. We appreciate your input as we are always striving to improve our accommodations. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Jacquie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very unique hotel with beautiful outdoor shared spaces and gardens. Included use of a communal kitchen with fridge, stove, toaster, blender and all the utensils needed to cook with. Clean pool and wonderful friendly staff.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Sounds like you had a great experience! We're delighted to hear that you enjoyed our unique hotel with its beautiful outdoor shared spaces and gardens. Our communal kitchen is indeed a convenient amenity for guests who prefer to cook during their stay. We're glad you found our pool clean and our staff friendly. Thank you for choosing to stay with us, and we hope to welcome you back soon!

8/10 Good

Raymond

Liked: Staff & service, property conditions & facilities
I would stay here again. Great area.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and that you found our location in the Romantic Zone to be great. We appreciate your kind words and would be thrilled to welcome you back for another stay in the future. We look forward to having you back at Hotel Posada de Roger!

8/10 Good

Debrah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Thank you for rating us! We are happy to know you've enjoyed staying with us.Looking forward to your next visit!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, and nice rooms
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our hotel's great location, friendly staff, and nice rooms. It was a pleasure having you as our guest, and we hope to welcome you back again in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room came with a great bottle of wine. The staff were very friendly. My room and all of the grounds were very clean. The hotel was very convenient to great dining options and close to the beach. Will definitely be back!
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and that you appreciated the complimentary bottle of wine, our friendly staff, and the cleanliness of our rooms and grounds. We're also glad to hear that our hotel's convenient location near great dining options and the beach added to your experience. We look forward to welcoming you back on your next visit to Puerto Vallarta!

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome hotel! Perfect location and charming
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 16, 2024
Thank you for your kind words! We're delighted to hear that you had an awesome experience at our hotel and that you appreciated our perfect location and charming ambiance. We strive to provide our guests with a memorable stay in the heart of Puerto Vallarta's romantic zone. Looking forward to your next visit!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used the kitchen. Very nice to warm up leftovers. Courtyard was nice to relax and do work. Rooms are limited on outlets, but this is true throughout Mexico. I had medical equipment and had to choose between that or phone chargers. Just bring a splitter and you will be fine. The hotel was very nice if you were expecting old world Mexico and I loved that. Don’t expect new and shiny. I loved the stay. 9/10.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay and found the old-world Mexico charm of our hotel to your liking. We appreciate your feedback regarding the limited outlets in the rooms and will consider ways to improve this for the convenience of our guests. If you ever find yourself in Puerto Vallarta again, we would be delighted to welcome you back for another stay.

6/10 Okay

Curt

Good
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 16, 2024
Thank you for your feedback! If you have any questions or need assistance with anything, please don't hesitate to ask. We're here to help!

8/10 Good

Miller B

Liked: Staff & service, property conditions & facilities
Good inexpensive and basic place to stay. I will return.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Thank you for choosing Hotel Posada de Roger for your stay in Puerto Vallarta! We're glad to hear that you found our hotel to be a good, inexpensive, and basic place to stay. Your satisfaction is important to us, and we're delighted to know that you plan to return in the future. If there's anything specific you'd like us to improve or if you have any special requests for your next stay, please feel free to reach out. We look forward to welcoming you back again soon!

10/10 Excellent

Philippe Guy, Ottawa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy
Stayed 10 nights in Feb 2024
Response from General Manager on Mar 16, 2024
We're thrilled to hear that you were very happy with your stay at Hotel Posada de Roger! Our team works hard to ensure that every guest has a wonderful experience, and we're delighted that we could meet your expectations. We look forward to welcoming you back again soon!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you for rating us! We are very happy to know you've enjoyed staying with us. Please be sure to come back soon!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. A bit loud on the weekends due to location. But great place, wonderful grounds.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 5, 2024
¡Gracias! We're glad you enjoyed your stay! We understand the location can be lively, but appreciate your kind words about the grounds. Looking forward to your next visit!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did our research before booking to stay at the Hotel Posada de Roger and were happy it lived up to the reviews. It is a budget hotel only in that rooms are simple and it doesn’t have all the amenities of a resort. It was impeccably clean with staff visibly always cleaning and available if needed. For travellers wanting to be right in the PV action you can’t find a better location. It’s courtyard is a quiet oasis away from the hustle and bustle of the busy street life. The pool, although small, is clean and refreshing. There is definitely noise at night from all of the local bars but for us it added to the ambience…and ear plugs are available at the front desk if it’s too loud for you. Highly recommend as a home base for those travellers who like to get out and explore the city. Great restaurants and food stalls nearby and 2 blocks from the beach.
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for taking the time to write such a fantastic review! We're thrilled to hear that Hotel Posada de Roger lived up to your expectations based on your research.You're absolutely right, we offer a simple and clean hotel experience at a great value. While we may not have all the bells and whistles of a large resort, our location and commitment to cleanliness are top priorities. We appreciate you acknowledging the hard work of our staff in keeping everything spotless and available to assist whenever needed.It sounds like you truly embraced the vibrant atmosphere of Puerto Vallarta! Our location puts you right in the heart of the action, and we're glad the charming courtyard offered a peaceful escape when you needed it. The pool, though small, provides a welcome refreshment, and we appreciate you understanding the nighttime energy from the surrounding bars. It's great that earplugs were readily available at the front desk for those who prefer more quiet.We couldn't agree more – Hotel Posada de Roger is an ideal home base for exploring the city. With fantastic restaurants and food stalls nearby, and just a short walk to the beach, you have everything you need for a memorable Puerto Vallarta experience.Thank you again for choosing Hotel Posada de Roger, and we sincerely hope to welcome you back again someday!

8/10 Good

Anita, Summerland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here on our last night in Puerto Vallarta before going to the airport. It's very convenient and the staff are very friendly. I hope they are able to keep the price affordable.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
It's wonderful that you have a preferred place to stay in Puerto Vallarta, especially for the last night before heading to the airport. Affordable and convenient accommodations can indeed enhance the overall travel experience. We look forward to your next visit!

10/10 Excellent

jose luis avila

Liked: Cleanliness, staff & service, amenities
A classic place in Puerto Vallarta that remains a classic after all these years. Highly recommend a stay at Posada Roger.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for sharing your positive experience! It's great to hear that Posada Roger has maintained its charm over the years, and you highly recommend it.We hope to see you again very soon!

10/10 Excellent

Jack, Santa Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP upgrade was a bottle of red wine. That’s kind of a joke.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
I appreciate you sharing your experience, and it's understandable that your expectations for a VIP upgrade might have included more than a bottle of red wine. Your feedback is valuable, and it could be helpful for the hotel to know about your perspective on the VIP upgrade. We hope to have another chance to better serve you soon.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time at Posada de Roger. It is a quiet, comfortable place to stay for good value.
Stayed 5 nights in Jan 2024
Response from General Manager on Feb 26, 2024
Thank you for your positive feedback! I'm delighted to hear that you had a wonderful time at Posada de Roger and found it to be a quiet and comfortable place to stay. If you have any specific highlights or aspects of your experience that you'd like to share, or if there's anything else you'd like assistance with, feel free to let me know. Your input is valuable, and I'm here to help with any questions or information you may need.

10/10 Excellent

Manuel, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great and unique hotel and near the beach. Easy access to many parts of town.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 20, 2024
Thank you for sharing your positive feedback about your stay at our hotel! We're delighted to hear that you enjoyed our unique atmosphere and convenient location near the beach. We strive to provide our guests with a memorable experience and easy access to the attractions and amenities of the area. We appreciate your recommendation and hope to welcome you back for another great stay in the future! If you have any additional feedback or suggestions, please feel free to let us know.

6/10 Okay

Serge

Travelled with family
Liked: Cleanliness, staff & service
Not as nice as photos showed on Expedia Very old and worn . Not dirty but old -nothing has probably been touched or updated in 40 yrs. Expedia had balcony in the room description . We didn’t have any balcony . Room was small . It was expensive for what it was . It had a cute lobby area with tables and staff were very friendly. Noisy due to location- but in a good location for walking.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 19, 2024
Hola thanks for your comments all are very appreciate, the hotel is an old building, this is part of our charm, but all work here perfectly, we do have balconies but your reservation was not for a balcony room, please request is next visit or you can reserve direct a balcony room category. We are happy that you enjoy our location, in old town you can get the best vacation experience of Puerto Vallarta. Please do not hesitate to let us know all we can do to make your time with us more enjoyable on your next visit.

10/10 Excellent

Esteban

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in a great location.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience at the hotel and found the location to be favorable. We appreciate your feedback!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They helped my son find his lost phone!!!! Gracias!!! Beautiful setting. Lots of terraces to enjoy the views. Great food just outside the door. Quiet enough considering it’s on a busy street
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you for sharing your positive experience! We're glad to hear that the hotel staff was able to help your son find his lost phone and that you enjoyed the beautiful setting of the place. We hope you have more wonderful experiences on future trips!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you for sharing your positive feedback about Hotel Posada de Roger's great location and overall experience. We hope you had a wonderful time, and if your travels bring you back to Puerto Vallarta, we look forward to hosting you again. Safe travels!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great surprise to get the VIP room with the balcony! Great location.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
We're thrilled to hear that you enjoyed a great surprise with the VIP room and balcony at Hotel Posada de Roger. It's wonderful when a stay exceeds expectations, and we're glad the location added to your positive experience. We appreciate your feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. Safe travels!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
It has everything I wanted a pool close to everything. Cute room. Excellent bed. Very clean and friendly staff.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
We're delighted to hear that you found everything you wanted at Hotel Posada de Roger, from the pool to the convenient location, cute room, excellent bed, cleanliness, and friendly staff. It sounds like you had a fantastic experience! We appreciate your feedback, and we hope to welcome you back for another excellent stay in the future. Safe travels!

10/10 Excellent

Lucinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty quiet considering it is right in the hub of PV. Very friendly and comfortable stsy.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Thank you for taking the time to share your experience. We're glad to hear that you found the hotel to be pretty quiet and had a friendly and comfortable stay. We appreciate your feedback, and if you decide to return in the future, we hope to make your stay even more enjoyable. Safe travels!